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Basic Soccer Standards March, 2013.
2 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Index
March, 2013. ......................................................................................................................... 1 INTRODUCTION ................................................................................................................... 3 1. Communication ................................................................................................................. 4
1.1 Before Match Day ..................................................................................................... 4 1.2 On Match Day .......................................................................................................... 5 1.3 After Match ............................................................................................................... 6
2. Mute Instructions ............................................................................................................... 8 3. Starting a Match ................................................................................................................ 9
3.1 Match Information ..................................................................................................... 9 3.2 Before Match Starts .................................................................................................. 9 3.3 Opening the Market .................................................................................................. 9
4. Match Start Procedure ......................................................................................................10 4.1 Pre-start the match ..................................................................................................10 4.2 Kick off Information ..................................................................................................10 4.3 Match Start ..............................................................................................................10
5. Important Buttons Throughout The Match ........................................................................12 5.1 Supervisor Call “ * ” .................................................................................................12 5.2 Match Status “8” ......................................................................................................12 5.3 Betstop / Betstart button “0” .....................................................................................14 5.4 Information button (#) ..............................................................................................18
6. Match Events ....................................................................................................................19 6.1 Attack & Ball Safe (slow entry) ................................................................................19 6.2 Goals (Automated Betstop) .....................................................................................21 6.3 Injury Time ..............................................................................................................24 6.4 Corners (slow entry) ................................................................................................25 6.5 Bookings .................................................................................................................27 6.6 Penalties (Automated Betstop) ................................................................................30
7. Summarizing ....................................................................................................................35 7.1 Match Process Overview .........................................................................................35 7.2 Betstop – Betstart ....................................................................................................35
8. Disciplinary Measurements ...............................................................................................36 9. Keep in mind! ...................................................................................................................37 10. Buttons Overview ...........................................................................................................38 11. Soccer Rules For Coverage ...........................................................................................39
11.1 Bookings ...............................................................................................................39 11.2 Penalties ...............................................................................................................40
12. Soccer FAQ ....................................................................................................................41 GENERAL FAQ ................................................................................................................44 INVOICING FAQ ...............................................................................................................45
3 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
INTRODUCTION
Welcome to Sportsdata AG
Sportsdata AG has prepared this handbook to provide you with an overview of the tools and
training needed in order to become a “Soccer Venue Scout”, PLEASE READ IT
CAREFULLY. It is intended to familiarize you with important information about our standards
and the way we work as a company, as well as provide you guidelines for what we expect
from you before, during and after a match.
This is the beginning of your training. After you are familiar with the standards and
procedures, you will be able to train in our platform, if you fail the training, you will receive
feedback and you will have more opportunities to pass until your account has expired; on the
other hand, if you pass the training, you have to go through a Skype Tutorial with us and
then, if you are successful, you will be able to start covering real matches.
For assistance or questions regarding any of these handbook standards, you may contact
our Livescouting Team via “Info Centre New Message” on your SMP account at
www.sportsdata.ag and we will answer as soon as possible. Please note that this is the only
means of communication between you and the company and all your questions will be
answered here.
This handbook is divided into three sections, first, you will find an explanation on how to
communicate with us and the information we need before, during and after match day. Then,
we will give you a detailed explanation of our standards; and finally, we will provide you with
a compilation of important soccer rules that will be needed for your coverage. Additionally, at
the very end you will find a special section with “Frequently Asked Questions” (FAQ) for
Soccer Coverage, General Livescouting, and Invoicing.
When you are ready and know all the standards, you will be able to take the training in your
SMP account and if you are successful, you will start working with us as a Venue Scout
covering real matches.
We wish you the best of luck, and welcome on board!
Livescouting Team.
4 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
1. Communication Communication is crucial in order to cover matches successfully, there is certain information
that we need to know for both your confirmed matches as well as your applications.
1.1 Before Match Day
Match Fixtures Changes
You have to inform us whenever there is any fixture change (KO date/time) for matches
confirmed to you or you have applied for.
If you click on a specific match on SMP you will see the “Match Details” window, Please use only “Match feedback for this purpose:
Please write “fixture change” as a subject, and the new Kickoff Time in the content of the message, ALWAYS in Central European Time (CET). We always need official links to confirm the change, write them directly with the message for informing.”
5 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Info Tab in Match Details
You can and should enter a link related to a match through “Info” tab in “Match Details”. This
will ensure an optimized information exchange and will increase your chance of confirmation
of such match.
1.2 On Match Day On match day, we will call you at your mobile phone, but in case there is an emergency, you
can either send an SMS or call the supervisor.
Please send all information regarding the match before the system call via “Emergency
SMS”. You will always be refunded for all SMS expenses for our numbers.
Numbers for all SMS messages: +43 676 800812803 or +43 69919258188
If you don‘t receive a call: Please call the supervisor at +43 1279 373784
SMS message when you are late: “I will be late by xxx minutes”
SMS message when you haven't received a system call: “No call received”
SMS message when a fixture changed: “Fixture changed”
Please note that all SMS should ONLY be sent from your registered mobile phone number
and not any other number, if you have problems with your registered mobile phone number,
you should ONLY call us.
After sending the SMS: please wait until we contact you.
Important! Please save this numbers in your phone book so that they are handy in case you
need them.
6 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
1.3 After Match Result Confirmation We will need you to upload a link with official information about the match (results, statistics, etc.), within 24 hours after the match has ended, please do so through “Info” tab in “Match Details”. Please note that we cannot accept any info from livescore sites. It should only be official from your local federation or from team official website, and if this is not possible, you should post a link from a local sports site. For example: Acceptable link: http://www.lfp.fr/ligue1/feuille_match/76196 Not acceptable link: http://www.lfp.fr/
If official link from local federation is not available you can upload a link from local sport site
or team site etc. You should not upload links from livescore sites.
Tech Feedback
Sometimes, you might experience technical difficulties during coverage, such as
disconnections, wrong system entries, system not accepting inputs, etc. If this is the case,
you should fill out the “Tech Feedback” tab
Further Feedback Any extra feedback that might explain any issue that you may have had during coverage should be entered in the general “Match Feedback” for the respective match.
7 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Match
Application/Confirmation
Go to “Match Centre
on SMP
Apply for a match Keep us informed
about fixture.
If match is
confirmed
Get ready for
coverage
Cover the match
Enter a link on “Info Tab”
to confirm the result
Links on
Info tab
Messages
on Info
Centre
8 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
2. Mute Instructions On match day, you will receive a phone call from our system 15 minutes before Kickoff and
you will stay connected during the whole match. There are a series of things that you should
do as soon as you receive the call.
IMPORTANT! Mute Function
AFTER the kick off you have to switch the microphone of your mobile device to mute and
keep it closed during coverage. Be aware that the mute function is not the same as silent.
In order to mute your phone:
When you are in the middle of a call, you can also mute the cell phone from the "Options"
menu by pressing on the "OK" or "Send" button and selecting "Mute" from the menu. To un-
mute, select "Options" again and choose "Un-mute."
Make sure you can perfectly handle the mute function on your device before attending any
matches. You should always be aware of how to mute and unmute your device at any time.
Important: You have to unmute your mobile if you want to call the SV or if you receive
a supervisor call. Remember that you have to keep the microphone opened until
match start and then you have to close it. Please note that we might ask you to keep
your microphone occasionally. These instructions are very important and should NOT
be ignored.
9 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
3. Starting a Match
3.1 Match Information Right after our call, you will be asked to enter your 4-digit code by our system voice, after you
enter it correctly, the voice will welcome you and tell you the match information:
“Welcome Peter!
Home team: Fenerbahce Istanbul
Away team: Galatasaray Istanbul
Match start: 7:00 (always in local time)”
3.2 Before Match Starts There is a strict procedure on how to start each match. Once you are sure that you are at the
right venue and the teams in our system will play, you have to enter weather and pitch
conditions. System Voice will say:
Weather Conditions?
“1” for good,
“2” for medium,
“3” for bad,
“4” for indoors.
Right after you enter Weather Conditions, you will be asked to enter information about the
Pitch:
Pitch Conditions?
“1” for good,
“2” for medium,
“3" for bad.
3.3 Opening the Market Right after entering weather and pitch conditions you will hear the following information: “Welcome Peter! The match has not started. Press “0” to open the market, “1” for players on
pitch, “2” for players warming up, “3” for match about to start and “8” to start the match.“
Open the market only once you are sure of the fixture. You can open the market always by pressing “0”, you don’t have to wait until players come out of the locker room. Once they appear you have to enter “1” for “players on pitch”. Then press “2” players warming up, and finally, when both teams are positioned in their side, press “3” match about to start, even if the players have already warmed up, please follow this procedure.
Important! Please enter these inputs only once each.
1 0 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
4. Match Start Procedure After entering Weather/Pitch conditions, and after opening the market and enter “Players on
the pitch” and “players warming up”, you have to start the match. This is divided in 3 stages.
Pre-start the match
Which team has kick off?
Match start
4.1 Pre-start the match The first step is to pre-start the match. You can do this by
pressing “8”.
Important! You should do this exactly when the coin toss
for kick off is done.
4.2 Kick off Information The second step: once you are sure and after the toss,
you have to enter which team has kick off:
Which team had kick off?
“1” for home team
“3” for away team
“2” for unknown
4.3 Match Start The third step is to confirm the kick off entry by pressing
“5”. This will automatically start match time.
Important! This entry should be done exactly at the time
of match kick off (referee’s whistle).
1 1 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Starting a Match
Enter your 4-digit code
Enter weather/pitch
conditions
Players on the pitch
Open the Market
Press “8” when the
coin is tossed.
Press “5” exactly when the
referee whistles to start the
match
Players warming up
Match about to start
Enter which team had
kick off.
1 2 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
5. Important Buttons Throughout The Match Once you have completed the procedure above, you will be able to start entering inputs for
the match happenings/actions, but before, let’s have an overview of some important buttons
that you will need to use during coverage.
5.1 Supervisor Call “ * ” Once you are connected with our system, you can
always call the supervisor by pressing “ * ”. The
System will connect you with him straight away. This
will not generate any cost for you.
Please use this function for all circumstances where
you are not sure what to do.
Important! Always press betstop (the 0 button)
before contacting the supervisor (see 2.3).
In some cases it will be necessary for supervisor to enter information like goals, cards, etc.
for you. Please make sure that supervisor confirms all entries to you, so that you can
continue coverage without risking any double entry. Communication with supervisors is very
important. You should always give clear answers to his questions.
5.2 Match Status “8” Status Button “8” is for match start, change to
halftime, start 2nd half, match end, and
optionally for start Extra Time or penalty
shootout at the end of regular match time.
You can change every match status by
pressing “8”. Any change of match status has
to be confirmed with “5”. Please be aware that
“8” is a sequence button.
Every time you press this button you will switch
to the next match status and you are not able to switch back to the former status. If you
change match status by mistake you should immediately call supervisor by pressing “*” and
inform him.
1 3 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
5.2.1 Exception for “Match Status” (8) button
At the end of each match system will ask you about
further steps in the coverage. After pressing “8” the
system will ask you:
Match end. Press “1” for end match, press “2” for
Extra Time, press “3” for penalty shootout.
If the match has ended, press “1” and you will hear:
“The match has ended, you can now hang up”.
Then, you can hang up and finish the call.
If there will be Extra Time, or Penalty Shootout,
enter the adequate input and then you will have
to change to the following status by pressing
“8” and confirming with “5”.
Important! Please check “Overtime” and “Penalty Shootout” procedure below.
1 4 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
5.3 Betstop / Betstart button “0” During a match, the market could be either open or closed, this means, when the market is
open, we are telling our clients that everything is going normally or smoothly in the match, on
the other hand, when the market is closed, we are telling our clients that an
important/delicate situation is happening on the pitch.
This button (“0”) is very important and you
should use it to close and open the
market manually. Please use it only
when it is really necessary. We call
“betstop” to the action of closing the
market, no matter if you close it manually
or it is closed automatically; and “betstart”
to the exact opposite: the action of
opening the market.
Normally during a match, while you are entering inputs, the market will be open, except in
some special situations when an automated betstop is generated and other cases where you
will have to close the market manually by pressing “0”:
5.3.1 Automatic Betstop Events
During the match some events will generate automatic betstops, this means, at the moment
you enter one of the following inputs, the market will be closed automatically:
Goals
Red Cards
Penalties
Important! You don’t have to press betstop for these events because the system closes the
market it automatically, but you DO have to press betstop in the following situations:
5.3.2 Manual Betstop Events
Before Calling the Supervisor
Dangerous free kicks (see below)
Dangerous goal position (see below)
In all situations that are likely to have a red card (fight between players, 2nd yellow-
red) or before a confusing play within the box that could lead to a penalty kick.
The system will ask you the reason of betstop after pressing “0”.
What is the reason for betstop?
“1” for dangerous free kick.
“2” for dangerous goal position.
“3” for another reason.
1 5 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
BETSTOP
Automatic
Goal
Penalty Kick
Red Card
Manual
Dangerous
Free Kick
One vs One
Uncertain
Actions
Before calling
the SV
1 6 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
5.3.2.1 Dangerous free kick
Press “0” for any free kick in the marked area:
Every time there is a foul or
an action that ends with a
free kick around (or in) the
penalty box (green marked
area), chances are that it
could end with a goal, and
this is why you should close
the market manually.
5.3.2.2 Dangerous goal position
A dangerous goal position is
considered when a player of the
attacking team will face the opponent
goalkeeper in a one-to-one situation.
This often happens after a
dangerous counter-attack or a
sudden, effective movement by the
attacking team. Please close the
market manually when this is the
case.
1 7 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Important! Please keep in mind some vital points related to betstop:
Do not open the market if you are not sure about fixture or venue.
This is, if you are not sure about which team is who on the pitch, or if you arrive to the
venue and find out that the match will not be played, or it was moved to a different
venue, etc.
Do not open the market if, for any reason, you suffered disconnection and we
missed any action.
Sometimes, you might experience disconnection during a match due to technical
reasons. The first thing to do after you get re-connected is to contact supervisor (*) and
report about any happenings during disconnection. Please wait for supervisor
confirmation before opening the market again. During the disconnection the market will
be automatically closed, therefore DON´T open the market if you miss any important
event like goals, penalties, cards and corners, but call the supervisor immediately and
he will update the system for you.
Do not open the market if you are not 100% sure that the dangerous (betstop)
situation is over.
Sometimes, a tricky situation on the pitch might be followed by another one, or a series
of difficult situations (bookings, aggressions, etc.). Only when everything is back to
normal you should open the market again.
Do not hesitate to close the market in all cases you are not sure about the ac-
tions.
Every time you lose sight of the events, or find it difficult to know what is happening on
the pitch, please close the market immediately and press 3 when the system voice
asks the reason.
Close the market before every call to the supervisor.
The first thing you should do whenever you want to call supervisor (*) is to close the
market with “0”. This is very important and we need it every time.
Close the market in case you did not enter an important input correctly.
Sometimes, you could miss entering some important inputs such as goals, penalty
kicks, corner kicks, if this is the case, please close the market and try to enter the input
again or call the supervisor right away. Do not try to enter the same event with an open
market by yourself, you risk receiving fee cuts because of delayed entries.
1 8 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
5.4 Information button (#) For any information regarding the current status of the match, press the “#” button. The
system voice will tell you the current status of the match (Time, Score).
You can always “interrupt” the system voice and continue entering your inputs during the
status message.
The Status button “#” has got different levels:
Press “#”
You will hear match time and the current score
Press “##”
You will hear match time, actual score and all actions you did since match start
If you have pressed match status button (“8”) unintentionally, press “#” to return to your
former status of the match.
Important Technical information!
For our soccer basic coverage, we use a DTMF based technology. This means that the
quality of your local phone network has an influence on the quality of our system.
We want to emphasize that some inputs, especially those entered with single digits like
attacks, yellow cards and corner kicks are recognized very slowly. This is because the
system is “waiting to see” if there is a second entry for a more important event. Please don’t
panic if you have the feeling that the system is too slow for these entries.
We have marked all “slow buttons” in our standards.
1 9 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
6. Match Events There are several match events you have to enter during soccer coverage:
Attacks and ball Safes
Corner kicks
Bookings
Goals
Injury time
Penalty kicks
6.1 Attack & Ball Safe (slow entry) We need important match information which is a combination of ball possession and ball
location on the pitch. You have to forward us whether any of the teams is attacking or the ball
is in the so called “safe zone”. We have split the pitch into 3 parts. 2 of these are attack
zones (yellow) and 1 is a safe zone (green).
6.1.1 Attack
An attack happens when the ball is on the
yellow marked and the attacking team has
possession, no matter if the attack is
resolved by a shot on goal. The single fact of
the ball entering in the “yellow area” is
enough to input an attack. Press “1” for every
home attack and “3” for every away team
attack.
2 0 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Attack Logics
There are some logics for attack information:
Logically, every goal and every corner must be preceded by an attack. So please
input this information accurately.
6.1.2 Ball Safe
You have to enter a “ball safe” input in the
following cases:
Every time the ball is being played in
the “ball safe zone” (page 17, 3.1)
When the defending team has ball
possession in their own half of the
pitch.
Ball safe is always an automatic “market open” entry. You don’t have to open the market
after ball safe information.
You have to enter which team has ball possession while the status is “ball safe” by pressing
“2+1” for ball safe home team and “2+3” for ball safe away team. You don’t have to confirm
the ball safe input, you only have to enter if home or away team has posession.
Ball Safe Logics
There are some logics for ball safe entries:
Please forward ball safe information every time the ball enters the green zone in the
middle of the pitch.
You have to enter ball safe information when the defending team has possession or
the goal keeper saves and keeps the ball after an attack.
Every missed goal attempt (goal kick) is a ball safe entry.
Press the “ball safe” entry again when the ball is in the safe zone for more than 30
seconds.
Please enter 2+1 or 2+3 for ball safe home or ball safe away ONLY when the
dangerous situation has completely dissapeared. Keeping the attack for a few more
seconds is better than entering “ball safe” if there is still some risk on the pitch. E.g
after a corner or a free kick the defending team may get instant possession of the ball
but if the situation is not 100% clear you shall remain in attack mode.
6.1.3 Rating for Attack and Ball Safe Information
The accurate entering of attack and ball safe information is very important and will be rated.
2 1 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
6.2 Goals (Automated Betstop) Goal information is the most important
information during your coverage. You
should avoid any kind of mistakes
regarding goals.
6.2.1 Goal Procedure
Every time you see that a goal has been
scored, please, follow this procedure:
Press “1+5” for “Goal home team”
This can also be done by pressing “1+1” for “Goal home team”
Press “3+5” for “Goal away team”
This can also be done pressing “3+3” for “Goal away team”
Right after entering the input, the system voice will say:
Goal (name of the scoring team), press “5” to confirm
6.2.2 Double confirmation of goal.
The system will repeat this many times until you confirm the goal with “5”, but be careful!, you
should confirm the goal only when you are sure that the goal was given (when the referee
runs to the center of the pitch. Then you have to confirm the goal a second time when the
match is restarted with kickoff. Never before! Please contact the SV by pressing 0 if after 1st
confirmation, the goal was either cancelled or there was a red card or any important action
happened in this period of time.
2 2 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
Important:
Goal inputs cause an automated betstop.
Confirm goals only once the goal has been scored regularly. You should then press
“5” with the kick off after goal at referee’s whistle. No goal confirmation before
match starts again!
6.2.3 How was the goal scored?
Once you have confirmed a goal, the system voice will ask you how the goal was scored.
How was the goal scored?
Press “1” for “goal by shot”
Press “2” for “goal by header”
Press “3” for “own goal”
6.2.4 Goal Confirmation Procedure – Most Important
We don’t accept any delay for goal information. As soon as an attack seems to end in
a goal, enter goal sequence.
After entering goal sequence it is possible to confirm the goal at least after 5 – 20
seconds. This confirmation procedure depends on the number of your covered
matches and rating.
Confirmation of goals changes match score and does NOT open the market. After a
goal is confirmed, scout still has 3 options:
o Scout has to enter whether match is restarted by kick off (press “5”) or an
event occurred which will cause an automatic betstop:
Cancellation of goal
Booking (red card)
Re Kick off: Scout has to enter this information as soon as the match is restarted after a
goal. This will be the final confirmation that a goal was given and will open the market.
Matches Rating Confirmation time
more than 10 lower than 4,0 at least 20 seconds
more than 10 4,0 – 4,5 at least 10 seconds
more than 10 4,5 – 5,0 at least 5 seconds
2 3 | P a g e
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Cancellation of goals and important bookings: Scout has to keep the market closed if a
confirmed goal is cancelled or if there was any red card/yellow red card after goal
confirmation. In both cases the market remains closed and you should immediately call
supervisor to advice.
SV will cancel confirmed goal or enter booking for you while match is still in “status =
betstop.”
6.2.5 Cancelling a goal Sequence
It is quite common that goals are not counted because of offensive fouls or offside decisions.
Additionally, you might press goal by mistake. For all these cases you have to cancel a
possible goal entry. Please keep in mind that even if you see a clear offside or a foul which
could result in a goal cancellation, you should enter the goal anyway, in order to not risk any
fee cut. Referees can make mistakes and confirm the goal anyway, but if you are waiting too
long for entering the goal, this could be considered as a mistake from your side.
Once you get aware that the goal will not be valid or that entered goal information is not
correct you should press “#” (hash key) to cancel the goal. Please note that this procedure
is only to cancel a goal that has NOT been confirmed with “5”.
System will ask you the reason for canceling any goal sequence. Goal cancellation may have
3 reasons:
Goal cancelled: Offside press “1”
Goal cancelled: Foul attacking team press “2”
Goal cancelled: Wrong system entry press “3”
Goal cancelled: Unknown press “4”
You have to confirm this information by pressing “5” and open the market manually by
pressing “0” and “5”
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6.3 Injury Time Injury time is the time added on by the referee at the end of each 45 minute half to compen-
sate for interruptions during the game. Injury time is commonly added on for substitutions (30
seconds for each one), injuries, time wasting and other interruptions.
When the clock reaches 44’ 30” (first half) and 89’ 30” (second half), the system will start
asking you to enter the added time by the referees. In order to do this, you will have to press
# twice (##) and wait for the system to ask you how many minutes will be added, then enter
the number that was displayed by the referee; for example, if 3 minutes will be added, enter
## and 3. Please note that after pressing ## you have to wait for the system to ask you how
many minutes will be added.
If for any reason, the injury time is not communicated at the stadium, you have to press “9”
as info on “injury time information not available”.
Please note that if Injury Time is greater than 5 minutes (6 or more), you will have to press
betstop ( “0” ) and call the Supervisor ( “*” ) to inform.
INJURY TIME ## Number of
minutes
1ST half
2nd half
44’ 30”
89’ 30”
“9” for no
Injury Time
available
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6.4 Corners (slow entry)
Every time you see that there will be a corner kick on the pitch:
Press “4” for “Corner home team” and press “5” to confirm
Press “6” for “Corner away team” and press “5” to confirm
6.4.1 Corner Logics
Be aware that corners should always come from an attack entry (Except in a situation
where there is a clear mistake from defenders, but of course this is not very com-
mon).
You don’t have to press betstop for a corner.
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Regular Match Events
BALL SAFE ATTACK
GOAL Corner Kick Ball Safe
Confirmation “5”
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6.5 Bookings We have 3 different booking styles during our coverage:
Yellow Card
Red Card
Special Case. Yellow-red card.
6.5.1 Yellow Cards (Slow Entry)
A yellow card indicates a formal "warning" for a player. A player who receives 2 Yellow Cards
is given a Red Card & ejected (see special case: yellow-red card).
Press “7” for “Yellow card home team” and press “5” to confirm
Press “9” for “Yellow card away team” and press “5” to confirm
Yellow card entries don’t need any previous “betstop” entry; only in case they are given for a
Betstop situation, the Betstop has priority before the yellow cards.
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6.5.2 Red Cards (automated betstop!)
When a player is shown a Red Card, he is "sent off", this is, he is made to leave the field.
Press “7+5” for “Red card home team” and press “5” to confirm
Press “9+5” for “Red card away team” and press “5” to confirm
Important! Confirm a red card only if you are 100% sure that it was given. Also, we do not
need red/yellow card information for a player on the bench or any other member outside the
pitch such as coaches, trainers, etc. Please enter cards ONLY for players on the pitch.
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6.5.3 Special case: Yellow/Red
After confirming a red card, the system will ask you whether the entered red card is a direct
red card or a yellow/red card:
Press “2” for direct red card
Press “3” for yellow/red card
Press “0” for no card
*Be aware that you have to confirm these entries.
After entering the red card, open the market manually only when the situation is 100% clear.
If the red card was awarded for a dangerous free kick the market should remain closed.
Please note that if there is s Yellow/Red card, you do NOT need to enter the yellow card
individually, you should enter the red card, and then the system will ask you if it was a direct
red card or a Yellow/Red. Important! If you are unsure if a certain player is already booked,
you should close the market at first and then enter the needed card.
RED
CA
RD
7+5 for Home team
9+5 for Away Team
“2” Direct Red
“3” Yellow/Red
“0” No Card
5 to confirm Manual Betstart
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6.6 Penalties (Automated Betstop) A "penalty kick” is a special type of direct free kick. When a player commits any of the 10
"Direct Free Kick Fouls" within his own Penalty Box, the other team is given a Penalty Kick.
A penalty entry always causes an automated betstop.
If you enter “4 + 4”: possible penalty home team automated betstop
When you confirm with “5”: penalty home team confirmed Betstop remaining
If you enter “6 + 6”: possible penalty away team automated betstop
When you confirm with “5”: penalty away team confirmed Betstop remaining
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Most of the times a penalty decision is followed by a card decision (yellow, red or yellow-red).
In the next step system will ask you if there is any card shown to the defending team
concurrently to penalty.
“1” For Yellow Card Team X
“2” For Red Card Team X
“3” For Yellow/Red Card Team X
“0” For no card shown
“5” To Confirm
System will ask you how penalty is resolved or if there is another card:
Press “1” for “penalty scored”, “0” for “penalty shot missed” or “3” for another card.
If penalty is scored: “Penalty scored. New score: x - y” automated betstart
If penalty is missed: “Penalty missed” manual betstart needed.
Important!:
Do not open the market during penalty procedure.
Do not forget to open the market again when the penalty is missed and the attack
situation is completely cleared. Each penalty situation has to be resolved as de-
scribed above.
You can enter red cards also during a penalty procedure without causing a betstart.
Always wait for the referee’s reaction before confirming goals by penalty. Be sure that
the referee didn’t decide to repeat the penalty.
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6.6.1 Penalty Shootouts (ONLY in case of Overtime)
Certain matches, when they end with a tie, will have 2 periods of extra time, and, if the tie
continues they will resolve the match in a series of penalty shootouts, please note that this
procedure only applies for such matches. After 2nd period of extra time you have to enter “8”
and selecting “3” to continue with penalty shootout.
Then the system voice will keep repeating:
“Awaiting Penalty Shootout”
Please note that you should NOT try to enter the penalties with this status, but you have to
change it to Penalty shootouts status with 8 and 5.
Once you are sure that the penalties will be kicked, you should press “8” to start the penalties
and then “5” to confirm
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Then the system voice will ask you:
“Which team starts with Penalty Shootout?
“1” for home team
“3” for away team
Once you entered which team will start, the voice will ask you:
“Press 1 for penalty (home or away) scored
0 for penalty missed
8 to end match”
Please enter the correct input, and then the system will change automatically to the penalty
kick of the opposite team and will ask the same question:
“Press 1 for penalty (home or away) scored
0 for penalty missed
8 to end match”
You can continue with this sequence until there is a winner of the match. Once the match is
ended, press “8” to end match, and then “5” to confirm.
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6.6.3 Special Procedure: Overtime and Penalty Shootout Overview
Be aware that we want you to cover Overtime
(OT) and Penalty Shootout.
For this you will need to change status by
pressing “8” and selecting next status by
pressing “2” for Extra time (Overtime) or “3”
for penalty shootout.
Here is a list of the match status sequence:
“8+5” “1st Half” - For the match start
“8+5” “End of 1st Half”
“8+5” “Start 2nd Half”
“8”
”1” for match end, “2” for Extra time and “3” penalty shootout
*If you pressed 2: “Awaiting Overtime”- This status is to inform that match will have
Overtime.
“8+5” “1st Half OT” - For the start of the Overtime
“8+5” “End of 1st half OT”
“8+5” “Start 2nd Half OT”
“8” “End OT” – Please change to this status once Overtime is over.
”1” for match end or “3” penalty shootout
If you pressed “3” “Awaiting Penalty Shootout” - Inform that match will go to
Penalties.
You need to enter this right after the End of the Overtime and NOT when the
Penalties are about to start. Also, make sure that the match is really going to
Penalties. When the penalties are going to start, you will have to change the status of
the match again.
“8+5” “Penalty Shootout” – Then the system will ask you automatically which team
starts penalty shootout. Press “1” for home team, and “3” for away team
System will ask you if the Penalty was scored (“1”) missed (“0”) or end match (“8”)
“8+5” “End Penalty Shootout” – You can hang phone after input this status.
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7. Summarizing
7.1 Match Process Overview 1) Arrive at venue at least 1 hour before the official kick off time. In addition, you must
inform us via call or SMS if you will not be 1 hour before kickoff at the correct venue.
2) Wait for the system call. It will come 15 minutes before the scheduled kick off time.
3) Enter your 4 digit code.
4) Answer the questions regarding weather.
5) Answer the questions regarding pitch.
6) Open the Market with “0” and confirm with “5”.
7) Enter “pre-match info! (Players on the pitch & players warming up)
8) Press “8” and wait for coin toss.
9) Answer the question regarding kick off.
10) Press “5” to start the match exactly at kick off time.
11) Press “8” for the end of first half and confirm with “5”.
12) Press “8” to start the second half and confirm with “5”.
13) Press “8” to end match and then “1” if the match has ended.
7.2 Betstop – Betstart
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8. Disciplinary Measurements
The accuracy of reported data and your reliability is very important for us. We have a rating
system which includes some disciplinary measurements. Please be aware of the following
points:
Wrong score (100% fee cut)
Delay in entering goals (More than 3 seconds) (100% fee cut)
Delay in setting betstop for important facts (red-penalty etc) (50% up to 2 seconds,
100% more than 2 seconds)
Small delay in entering goal (up to 2 seconds) (50% fee cut)
Missing red cards (100% fee cut)
Missed yellow cards (50% fee cut)
Not entering pre-match info (20% fee cut)
Missed team at kick off (20% fee cut)
Wrong team at kickoff and no call for correction (50% fee cut)
Wrong match status (Not setting to correct match status, not able to cover penalty
procedure) (50% fee cut)
Late at venue/ miss the game (if the scout called us that he is late but we can still
cover the game = 50% fee cut / if we miss the game=100% fee cut)
Not forwarding important info to the SV/not answering SV calls (50-100% fee cut, it
depends from the case)
Run out of battery (100% fee cut)
If a scout covers a whole game with only ball safe entries (Not ball safe home or ball
safe away) (50 % fee cut)
Ignore mute instructions: No payment and no further duties (no imbursement for
expenses)
Missing to proceed with OT: 100% fee cut
Open the market during penalty procedure: 100% fee Cut
Missed “attack” input (or at least betstop) before goals 20% fee cut
Not uploading a link to confirm the result 50% fee cut
Not entering injury time: 50% fee cut
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9. Keep in mind!
Do not try to correct any wrong entries yourself once you have confirmed them with
“5”. In these cases: Stop the market immediately and immediately call the supervisor
with “*”.
After a goal: Wait until the match starts from center again and confirm the goal with
“5” It is a big mistake to confirm a goal which is subsequently invalidated because of
offside, foul etc.
You might have disconnections during coverage. This is not a reason to panic or to
get worried about. In most of the cases there is a technical reason for this. Some of
the disconnections can be avoided if you hang up call during halftime. Please wait un-
til you get a call either from system or directly from supervisor. You don’t have to send
an SMS to get re-connected. The first thing to do after you are re-connected is to con-
tact supervisor and report about any happenings during disconnection. The market is
automatically closed after disconnection, so, in case you missed something important
(goals, penalties, cards, corners) DO NOT open the market and press * immediately.
If nothing happened after disconnection, you can open the market and continue cov-
erage without calling the supervisor.
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10. Buttons Overview
1 2 3
Attack Home Team Ball Safe Attack Away Team
4 5 6
Corner Home Team Confirm Corner Away Team
7 8 9
Yellow Card Home Team Kick Off / Match Period Yellow Card Away Team
* 0 #
Supervisor Call Betstop Status & Cancel
1+5 or 1+1 2 3+5 or 3+3
Goal Home team Goal Away Team
4 + 4 5 6 + 6
Penalty Home Team Confirm Penalty Away Team
7 + 7 8 9 + 9
Red Card Home Team
Red Card Away Team
* 0 #
Supervisor Call
Status
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11. Soccer Rules For Coverage
This part is intended to be a summary of soccer rules, in this case, we will only mention the
ones that are important for us during coverage.
11.1 Bookings When a yellow or red card is given, the referee takes out his "notebook" (actually a match
record card) & writes down the player's name & number.
There are 2 card colors, which the referee will hold up to indicate serious fouls or behavior
that won't be tolerated. He carries these cards in his shirt and/or shorts pocket, so, if he
reaches for his pocket it's a bad sign for the player who committed the foul.
When a card is to be given (it isn't actually given to the offending player, it is actually just
shown to him and to everyone else) the referee will stop the game, call the player over, hold
up the card and write the player's name in his notebook. This is called "booking" the player
and when it happens the player has been "booked", (e.g., "he was booked"). Any time a
Yellow or Red Card is shown, a "direct" or "indirect kick" will also be awarded.
11.1.1 Yellow Cards
A yellow card indicates a formal "warning" for any of the following 7 offenses:
Any "unsporting behavior" - this includes:
Hard fouls
Holding an opponent or deliberately handling the ball for the purpose of preventing
an opponent from gaining possession of the ball
Faking an injury
Saying things that are meant to confuse or distract an opponent
Harassment (such as jumping around, shouting or making gestures to intentionally
distract an opponent)
Jumping in front of a corner kick, free kick or throw-in
Worrying the goalkeeper or trying to prevent him from putting the ball into play
Gaining an unfair advantage by leaning on, climbing on the back of, or holding a
teammate or the goal
Blatant cases of holding and pulling an opposing player or his uniform;
Any action designed to deceive the referee
Behavior which in the referee's judgment is unsporting or causes an unfair ad-
vantage
Dissent by word or actions,
Persistently breaking the rules,
Delaying the restart of play,
Defenders failing to stay the proper distance away from the kicker on a corner kick,
free kick or throw-in (see "Corner Kick" & "Free Kick"),
Entering or re-entering the field without the referee's permission
Deliberately leaving the field without the referee’s permission.
A player who receives 2 Yellow Cards is given a Red Card & ejected.
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11.1.2 Red Cards
A player must be shown a Red Card and "sent off" (i.e., made to leave the field) for the 7
offenses listed below. A player shown a "Red Card" & sent off may not be replaced during
that game (i.e., his team must play one player "short" for the rest of the game; however, in
some leagues a player may be replaced if he is ejected for receiving a second Yellow Card).
The 7 offenses for which a player must be shown a Red Card and sent off are:
Serious foul play (includes any use of excessive force or brutality against an oppo-
nent when challenging for the ball. Examples include a dangerous slide tackle from
behind, or an "over the top tackle" in which a player raises his foot so the cleats could
hit a player, or a two footed tackle that takes down the opponent. FIFA has broad-
ened this definition by saying that "Any player who lunges at an opponent in challeng-
ing for the ball from the front, from the side or from behind using one or both legs,
with excessive force and endangering the safety of an opponent is guilty of serious
foul play. For current rules visit www.fifa.com, Laws of the Game. The above quote is
from Questions and Answers, Additional Instructions for Referees). The rules now in-
clude "Decision 4", which says: "A tackle, which endangers the safety of an opponent,
must be sanctioned as serious foul play".
Violent behavior,
Spitting at anyone,
Deliberately touching the ball with a hand in order to prevent a goal or to deny an ob-
vious goal scoring opportunity (such as preventing a "Breakaway".... this does not
apply to the goalkeeper within his own Penalty Box)
Fouling an opponent to prevent an obvious goal scoring opportunity (e.g., holding to
stop a breakaway),
Using offensive, insulting or threatening language and/or gestures,
Receiving a second yellow card in one game.
11.2 Penalties
A "penalty kick" or "PK", is a special type of direct free kick. When a player commits any of
the 10 "Direct Free Kick Fouls" within his own Penalty Box, the other team is given a Penalty
Kick. On a penalty kick, a player from the fouled team gets a free shot at goal from the
"Penalty Mark" with only the goalkeeper to stop the shot. All other players must stay outside
the Penalty Box and the Penalty Box Arc until it is kicked.
The kick must go forward and once "in play" any player other than the kicker may then touch
the ball.
The goalkeeper must stay on the goal line until the ball is kicked, but he can move laterally
along the line. The goalkeeper cannot take actions (such as waving his arms or yelling) to try
to intentionally distract the kicker because that would be "unsporting", nor can the kicker start
his run & then stop for the purpose of faking the Goalkeeper, for the same reason.
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12. Soccer FAQ
Question: What is the sequence at the beginning of the coverage?
Answer: Procedure: Weather conditions Pitch Conditions 0 8 when coin toss 1 or
3 for home/away team kicking-off 5 at the point the kick-off happens
Question: I pressed a key by mistake, I was pressing # and then ## (2 times #); what is the
right input (dial number) to delete the instruction without problems?
Answer: Press one time #
Question: When I give the weather information to the system; I use 1, 2 and 3 - one for
good, two for medium and three for bad. Do you have any suggestions what a medium
weather is, rain, wind, snow...?
Answer: Cloudy
Question: When a player scores a goal because the ball touched his body… How do you
describe such goals?
Answer: The goal is a goal by shot.
Question: How do I find out the actual status of the market, whether the market is open or
closed?
Answer: The system repeats the status frequently. Another option is to press the “#” button.
Then you can request a status quo.
Question: Home Team is attacking, and there’s a shot outside the area; the goalkeeper get
the ball (so the player failed his goal attempt) but a defender (from the away team) is having
the ball but still in the dangerous area ... Could you tell me when do I have to press "Ball
Safe" ? When the forward fails the shot? Or should I wait until the ball goes with the defender
outside of the danger area?
Answer: We need you to press “attack” when the attacking team enters the “yellow zone”
with the ball. Regardless the fact if they shot or not. You have to press safe when:
The attacking team stops attack and turn back into the “safe zone”
The attacking team tries an attempt and misses
When the goal keeper safes the ball
Question: Home Team is attacking, and there’s a shot outside the area; the goalkeeper get
the ball, pass it to one of his team mates, but he loses the ball and a player from the home
team attacks again; Should I first press "Ball Safe" when the goalkeeper hits the ball and
press "1" again because there is another attack? Or should I NOT press "Ball Safe" and keep
the action of "1" because the attack is still remaining?
Answer: Do not press “2”. But press another “attack” (1) for the home team.
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Question: There is a corner (press "4+5" home team attacking) but the attacking team hits a
short ball and two players are fronting each other around the corner area, what should I type
in?
Answer: Please press another “dangerous attack” to mention that the dangerous attack still
is still remaining.
Question: If both teams are fronting each other in the midfield area for some time without
dangerous attacks from both sides, how often should I press “Ball Safe”?
Answer: Every 30 seconds. Please be aware, that every “Ball Safe” entry generates a
“market” opening, we need the live inputs as accurate and precise as possible.
Question: Could you tell me what to dial for a dangerous attack which finishes with a
corner?
Answer: 1/3 for dangerous attack + 4/6 for corner + 2 for safe ball (if there is no goal).
Please be aware that you have to press a dangerous attack almost before every corner.
Question: If during the match, there are 3 consecutive corners (back to back, ball stays in
the dangerous zone), should I press “Ball Safe” in between each of them?
Answer: No need to press 2 between the corners.
Question: What is the procedure if it is unclear who scored or how the goal was scored?
Answer: The system will ask you several times, and if you don’t enter anything the status will
be unknown. That’s fine with us.
Question: There is a dangerous free kick, I press "0" and wait... but the system voice is
telling me: "press 0 to open the market"; what does it mean?
Answer: The moment you press “0” and wait everything is stopped and our clients got the
information that there is a situation which will very likely be a goal. The system is only
remembering you that you have closed the market and you should open it as soon as the
dangerous situation is over.
Question: Should I have the market open or closed when the game is in general play? For
example when the players are the middle of the pitch passing the ball?
Answer: The market always has to be open except on special situations like a goal, a red
card and a very dangerous position or on a supervisor request.
Question: When the ball enters the yellow area it is an attack, if there is a free kick right
away, do I have to press another attack, or one attack is enough?
Answer: One attack is enough. The attack is just an indication to show where the ball is.
Question: During a game a penalty is awarded ..."4+4" or "6+6" then "5"...whilst waiting for
the penalty to be taken the call disconnects. During this time the penalty is scored. When the
connection is re-established and after entering the scout code...the system asks for the
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betting to be opened (as it automatically closes) and then I enter the fact that a goal was
scored...how it was scored. Shot etc. In this situation, is this the correct procedure or what
action should be taken?
Answer: No. You should keep the market closed and contact the supervisor with “*”. This is
the general procedure: You have to call supervisor when you get reconnected and wait for
him to confirm you that you can open the market. There will be a fee cut if you ignore this
important instruction.
Question: If the penalty is missed and rebound goal what should we press? Is there an
automated betstart?
Answer: No. There won’t be an automated betstart when penalty is missed. Only a scored
penalty is generating an automated betstart. For a rebound you have to enter goal after
penalty is missed (0).
Question: Is it still ok to press manual betstop before entering penalty? What should reason
for betstop be?
Answer: Yes it is ok to press betstop. You should enter “Other” as reason for betstop.
Question: If player receives 2nd yellow card, then it’s enough to report the red card directly
and then answer the question that this is 2nd yellow.
Answer: Yes. The sequence is as follows:
4+4 or 6+6. The system will ask you press “2” for red card, “3” for yellow/red card and “0” for
no card.
Question: I would like to clarify yellow/red cards situation. If a player gets a second yellow
and red card, does it mean that I should press 7/7+5 or 9/9+5 and to choose yellow/red
action?
Answer: Yes!
Question: For a penalty that was scored should I wait for kick off to press 1 (as when
pressing 5 to confirm a normal goal) or will I have to press 1 when goal scored and then 5 to
confirm at kick off?
Answer: You should be sure that the goal is given. The best is here to wait.
Question: If a penalty was missed but ball goes out for a corner. Should I press 0 for penalty
missed but then should I manually open the market first before entering the corner?
Answer: Yes. The market should be opened before.
Question: If a penalty is scored or missed but the referee then says that the penalty has to
be retaken, what should I do? I need to know the correct procedure for what to do if I have
entered the goal, but also if I have not entered the goal. Should I press ball safe/cancel goal
and then reenter the penalty? or should i call the supervisor?
Answer: You should enter a goal only once the match has restarted. So there is no way you
can enter a not given goal. When a penalty is retaken you should wait until final resolution.
4 4 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
GENERAL FAQ Questions about Livescouting duties:
Question: I have forwarded you the list of teams which are within 100 Km from my home.
But there is some information regarding flights, accommodation and victuals in the
guidelines. Does this mean I can also cover matches far away?
Answer: The team listing is important for us to know which matches, club, venues you can
cover within an acceptable distance. Regarding the information requested about
transportation is important to us for possible tournament coverage.
Question: I have seen that there is a discount on my fee if I make some mistake, is it
because the information goes to some betting provider?
Answer: We do indeed have discounts on possible mistakes. As far as we are providing live
results for Media or Betting providers, we can’t allow any mistakes.
Question: How will I handle the Livescouting duty? Would I have to use a PDA or a regular
mobile phone?
Answer: You can use a standard mobile phone; we do not recommend using PDA or any
software for Livescouting duties.
Question: If I am interested by a supervisor position for a certain region, will I have to
provide (with my scouts) full coverage of the 1st, 2nd and 3rd soccer leagues? Or just try to
cover as much games as possible?
Answer: As a supervisor you will help us recruiting and organizing a scout network in certain
regions to be able to cover as much games as possible. Please keep in mind that we will
never guarantee an exclusive coverage, we always need two sources for each match.
Question: I received (or) sent a match but it’s over 100kms from where I live, would it be OK
to provide coverage?
Answer: It is not worth for us that a scout travel over 100kms to cover one game or two.
Please clarify this before you travel to the far venue with Scout Admin through Info Centre in
your SMP platform.
Question: Will you cover the phone bills?
Answer: You always will be the recipient of the phone call. So you won´t have any costs
except other than you are living in USA or Canada.
Question: Will I be given anything in written and signed that my expenses will be covered?
Answer: You will have confirmations for each match. But there is no contract or similar
agreement.
Question: If I provide the list of events (teams) I can attend will I get the confirmation that
these are the ones you're interested in?
Answer: We need the team names only for administrative reasons. You will not get any
confirmation that you have to cover all matches from one scout. We have more than just 1
scout in one region. So we always try to allocate the matches to the best scout.
4 5 | P a g e
Sportradar AG www.sportradar.com
Feldlistrasse 2 CH-9000 St. Gallen Switzerland
P: +41 71 517 72 00 F: +41 71 517 72 99 E: [email protected]
Company Identification No:CHE-113.075.404
INVOICING FAQ
Question: How can I get payment?
Answer: You have to send us an invoice at the end of each month (after your last duty every
month). The invoicing is part of SMP “Invoice Center”. Be aware that you just can send 1
invoice per month.
Question: Do I need to send you scan for all expenses?
Answer: Yes. We won´t reimburse any expense which is not proved with a scan.
Question: What can I charge for fuel? Do you need fuel receipts for each match?
Answer: You can sum up your kilometers for each match and take fuel at the end of the
month. There is following rule you can consider: 100 Km = 10 Liter
Question: How will you transfer payment?
Answer: We only transfer via bank (IBAN and BIC needed) or via moneybookers.com.
Outside EU we recommend usage of Moneybookers.com. *Please be aware that we don’t
reimburse any bank transfer costs.
Question: How long does it take to receive payment after I have sent my invoice?
Answer: This is the invoicing procedure:
1st to 10th of each month: Livescouting gathers all invoices and starts checking them
(expenses, scans etc.)
From 10th each month: Live scouting confirms checked invoices to accounting and then they
proceed with payment.
This procedure may take a few days since we have a tremendous number of scouts and this
number is increasing daily. Therefore please be patient with the payments. If anybody has
got any doubts concerning our integrity, please stop sending us any proposals until you
receive your money.