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HEADLINE
TRAINING CROSS FUNCTIONAL LEADERSHIP POLICY & PROCEDURE
DEVELOPMENTSUMMARY
Highly gifted Learning and Talent Development professional with
an extensive experience ofover 25 years in Project Management,
Training, Leadership Development and Instructional
Design across a wide array of industries ranging from Accounts,
Finance, BPO, L&D and
Banking. Skilled in motivating training professionals to excel;
possess expertise in project
management of enterprise-level training rollouts. Accomplished
in optimally utilizing
multimedia and Internet/Intranet technology as learning mediums.
Exhaustive experience in
selecting, testing and administering Learning Management Systems
& in authoring training
material in diverse geographies. Proven track record of
achieving results and positively
impacting business issues via people and organizational savvy
skills.
In the course of my extensive association with reputed
organizations in Accounts, Finance, BPO,
L&D and Banking, I have contributed strategic inputs to
revitalize business set up enabling it to
succeed and exceed performance benchmarks in the backdrop of
globally competitive business
scenario. Steer strategic learning and development initiatives
and solutions involving Teams &
Business Units for Leadership, Management and Sales Development,
Product, Process,
Compliance, Domain, Risk and Induction Training. Have
successfully designed and implemented
performance management and motivation plans and delivered
refreshers in product, software,
and processes to enhance productivity and efficiency. My
expertise lies in Process
Improvement: I have been successful in creating, developing,
conducting and supervising
training programs for employees using blended learning concepts,
including stand-up, one-on-
one and online training.
My expertise lies in imparting learning and development
solutions, instructional design and
processes, building employee value, driving vision, directing
change management initiatives and
leadership development programs, as well as other organizational
development needs
identified through employee surveys, interviews, 360-degree
assessments, focus groups, and
observation. Single-handedly revamped ABC Companys Learning and
Development Function
due to which ABC was accredited with various internal and
external recognitions. The outcome
has been a steady rate of success in maximizing corporate
performance, enhancing
performance levels and employee satisfaction, driving growth and
productivity.
SKILLS
Streamlining Training Policy & Processes Building
Organizational Capability Corporate
Training & Development Training Needs Analysis Effectiveness
Evaluation PerformanceManagement Process Improvement Team
Management Design and Content Development
Start-up / New Ventures Initiatives Performance Improvement
Organizational Needs
Assessment Talent Development and Management Turn Around
Management Change
Management
http://www.linkedin.com/skills/skill/Turn_Around_Management?trk=skills-ext-profhttp://www.linkedin.com/skills/skill/Turn_Around_Management?trk=skills-ext-prof
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EXPERIENCE
Company NameABC Learning and Consulting Services, January XXXX -
Present
TitleL&D Consultant
Description -
Providing consultancy to individuals and organizations to
develop, manage and evaluatetraining and organizational
effectiveness strategies that promote the development of a
skilled, high-performing, motivated workforce
Examine current performance, processes and services and provide
recommendationsregarding process improvements
Facilitate learning and development solutions to attain
organizations strategic objectives Analyze performance metrics and
communicate it to individuals and managementFunctional head for
Training & Quality, DEF Company XXXX January XXXX
Head of Department (Culture Training & Behavior), GHI
Company XXXX - XXXX
Head Training, JKL Bank XXXX XXXX
Head Training, IMN Insurance Company Ltd XXXX - XXXX
Head Training, XYZ Insurance XXXX - XXXX
Trainer, PCQ XXXX - XXXX
MAJOR ACCOMPLISHMENTS
Led the efforts across initiating a Green Belt Project to
enhance C-sat Scores for increasingIndicative C-sat Score from 4.05
to 4.86 (20% increase)
Entrusted with the task of making Sales Presentation for
prospective business and provideBusiness development support in
training-related client presentations
Successfully designed Training Plans for RFP for Critical
clients.EDUCATION/ CERTIFICATIONS
Diploma in Training & Development IMT, Delhi
Diploma in Learning & Development London School of
Management
