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Professional Summary
• 10+ years of Software Implementation and Consulting experience with Oil and Gas industries,
Software Education and Financial Transaction organizations.
• Strong client-facing presentation skills with 10+ years of Corporate and Higher Education training/instruction. Excellent oral and written communication skills.
• Strengths include identifying client-specific requirements and scope; Understanding business
processes and designing new processes; Configuring software to meet business needs;
Organizing and prioritizing critical project tasks & milestones and training end users.
• Experience managing multiple business and technology projects, acting as a change agent to deliver projects successfully.
• Experience in the roles of Project Manager, Software/IT Consultant and Business Analyst
working in a team environment or independently at client site using discovery processes to
recommend best practice for building configuration, training, testing and support.
Experience
Senior Consultant | DNV GL (February 2015 - Present)
Provide end user training at client site and via webinars. Deliver technical expertise in the deployment of
Asset Management, Pipeline Integrity and Asset Performance Management products. Coordinate and
lead technical solution workshops to establish client requirements and solution design. Deliver clear,
unambiguous, detailed, agreed upon requirements based on client needs. Provide technical solution
architectural and conceptual design. Guide client on best practice solutions based on Regulatory
compliance for the Gas and Electric utility industry. Support business development activities to secure
sales via product demonstrations, proposal development, bidding and closure. Mentor junior staff and
work collaboratively with Product Line Manager, Section Heads, Sales and Account Managers, Team
Members and other colleagues. Manage small to medium projects using MS Project to schedule tasks, resources, and budgets..
Senior Consultant | JBT Aerotech (November 2014 – January 2015)
Provided managerial oversight and administration of maintenance and services using Infor EAM
management software. Managed relationships with vendors, suppliers and customers. Assured
compliance with negotiated rates, annual service agreements, software upgrades, revisions and
customizations/configurations. Presentations to clients on maintenance management software and
implementation capabilities. Defined requirements and performed analysis to determine design steps
necessary to implement software. Managed the on-site implementation of software projects. Trained
clients on the use and administration of software. Developed implementation plans and delivery
schedules to meet customer requirements. Developed custom reports using Cognos and other report
writing tools such as SRSS and Crystal Reports. Ensured all required data properly converted, scrubbed
and loaded into the database and appropriately displayed in software. Product Consultant/Project Manager | ROI Staffing/FuelQuest (January 2014 – August 2014)
Converted data received from customers into standard database format using Oracle PL/SQL, Excel
export and import features. Provided end user training at client site and remotely using web
conferencing tools such as GoToMeeting, Skype for Business and WebEx. Implemented SaaS and
deployed FuelQuest products to customers both remotely and onsite. Facilitated strategy and planning
sessions to gather requirements for system configuration. Configured products based on specified
requirements acquired during Strategy and Planning sessions with clients. Created test script scenarios
and situational testing that fits the needs of client environments for UAT. Conducted validation testing
with customer in UAT environments to ensure product readiness for customer use in production
environments. Ensured customer understands how the products fit into their environment and daily
processes. Trained end-users on the use of the FuelQuest products during and prior to UAT to ensure
knowledge transfer once implemented in Production. Participated in the project planning process
providing input on tactics and tasks necessary for successful implementations. Communicated and
collaborated with project team (customer, third parties, and fellow employees) to ensure consistency of
project reporting, identification of project risks, defining and managing project dependencies. Lead
project teams to complete project requirements. Gathered and recorded daily project efforts to support
project status, documentation, customer billing, utilization goals, project progression, and project
change orders. Developed, distributed, and communicated product configuration best practices to support organizational knowledge.
Senior Software Consultant | Quorum Business Solutions (October 2013 – December 2013 )
Developed, installed, integrated, tested and maintained Quorum business software applications.
Worked with clients to obtain business and technical specifications to help develop and implement next
generation software solutions. Lead small project teams on established activities or as a part of larger
projects. Participated in the configuration, testing, enhancement and support phases associated with
software development by working effectively with clients and/or internal resources to define
requirements, confirm solution designs and competently explain the end product. Worked closely with
or as part of development teams to integrate release software into client environments. Ensured
successful completion of personal and team deliverables. Participated in company building exercises,
such as recruiting or internal software and training development. Effectively trained and developed other Quorum resources and clients.
Product Consultant/Project Manager | ANCILE Solutions (December 2011 – September 2013)
Provided end user training at client site and remotely. Designed and delivered medium to large -scale
Enterprise/ERP solutions for numerous clients in various industry sectors. Successfully completed
installation, strategy and planning discovery sessions, configuration and end user training with various
clients in several industries including Wal-Mart, Disney, Bank of America, Optum Healthcare, Microsoft,
Green Mountain Coffee Roasters, and many more. Provided on-boarding consulting services to OEM
partners SAP, BMC and Hewlett Packard. Facilitated decision-making, discovery, strategy and planning
sessions with clients to design and document system configuration, plan system security features, and
best practices for content development. Developed project plan schedule, maintained budget and
organized resources during installations. Configured and installed application, database and search
engine software on distributed servers running Windows Server 2003 or 2008, Oracle or SQL database
servers. Migrated data during client software upgrade using SSIS and SSRS applications to convert and
verify data. Resolved and managed issues, risks and concerns for both clients and team members. Lead
project teams to complete project requirements. Reviewed SOW deliverables and communi cated
effectively with client regarding SOW requirements to ensure expectations were met.
IT Consultant/Corporate Trainer | Fifth Business/Marathon Oil (August 2009 – September 2011)
Provided end user training at client site and conducted new hire IT training for all new employees.
Conversion of data and data analysis. Lead training sessions and one-on-one coaching on Advance Excel
topics for Oil and Gas data analysis using charts, PivotTables, formulas, data import and exports, bulk
data summarization, and tables. Held requirement gathering sessions by interviewing department
stakeholders to review and understand their system requirements. Organized evaluation and case study
scenarios to ensure end results met the needs of stakeholders. Created and maintai ned project plans
and schedules to ensure resources could meet project deadlines and milestones at or below specified
budget. Participated as a liaison between stakeholders and software developers to ensure requirements
were stated clearly and updated regularly in dynamic situations. Held bi-monthly IT training sessions to
familiarize new hires and summer interns with IT policies, usage and system essentials. Managed
deployment of SharePoint upgrades to ensure stored data, files and SharePoint sites migrated
successfully. Designed SharePoint collaboration and publisher sites. Managed and mentored new
employees until acclimated to departments and company structure. Created Excel macros and used VBA
to automate processes for data analysis. Recorded short/mini “How to” tutorial videos using Adobe Captivate, slide presentations and screen captures to deliver quick functional training.
Software Implementation Consultant | Euronet Worldwide (July 2006 – March 2009)
Provided end user training at client site and remotely. Configured, tested and installed financial
transaction software for domestic and international banks. Analyzed data files received from clients for
verification before system conversions. Created and reviewed project objectives and requirements wi th
client to ensure involved stakeholders agreed upon outlined scope. Followed the SDLC to complete all
projects and used Microsoft Project to create project plan schedules, identify project stakeholders,
evaluate project risk and resolve conflicts, and track project budgets. Conducted end user training with
clients on proper procedures to balance daily transactions, generate reports, and manage customer
database. Advised clients on best practices and “how to” methods on troubleshooting ATMs, Visa based
and other financial transactions. Recorded short video computer based training (CBTs) for users to learn
how to use customer account management and tracking software. Produced and ran test scripts with
clients for User Acceptance Testing to find any issues prior to Go-Live. Provided support and training on
software at clients site or online via teleconference. Delivered technical design document to client for
project sign-off and completion. Developed customized software code for support of client systems using RPG, CL, Java, and SQL and HTML.
Instructor | Univ. of Arkansas @ Little Rock & Philander Smith College (Aug 2001 – Aug 2009)
Taught programming language courses including C/C++, COBOL, SQL, HTML as well as Intro to Computer
courses for Word, Excel, PowerPoint, Access, using the internet, basics of computers, and web browsing.
Created programming language assignments for students to understand the process of creating
programs through the system development life cycle. Helped students understand files structures,
database design, and the basic logic of programming. Guided students in course curriculum and class
schedule each semester by providing advising on courses in Computer Science. Used Learning
Management System Blackboard and WebCT to facilitate course material, track attendance and
assignments, record grades, distribute examinations and assignments, and analyze student data.
Presented and communicated effectively with a culturally diverse population.
Data Administrator | Acxiom Corporation (February 2001 – August 2001)
Programmer Analyst | Stonehouse Technologies (January 2000 – January 2001)
Programmer Analyst | Arkansas Crime Information Center (June 1998 – January 2000)
Education
University of Central Arkansas Conway, AR
• MBA -August 2006
University of Arkansas at Little Rock Little Rock, AR
BS Computer Science -December 1999
BA Management of Information Systems -June 2005
Skills & Abilities
Technical Acumen:
HTML, XML
C++, C#, VBA
T-SQL , Oracle PLSQL
SSIS, SSRS, Crystal Reports, Cognos
MS Project, Visio, Access, Excel
JIRA, HPQC, Salesforce
SAP Integration
Custom Software Development
Enterprise wide Implementation
Data Analysis/Conversion/Scrub
SharePoint, Windows Server
IT Project Lifecycle:
Requirements Analysis
SOW Review & Writing
Proof of Concept
Costing & Budgeting
Project Scheduling
Resource Assigning
User Acceptance Testing
Phased Rollout
Support Transition
Design Documents
Business Process Flow
Sharing & Training Tools:
Captivate
LMS
End-User training
Instructional Design
PowerPoint
WebEx, Live Meeting
GoToMeeting
Skype for Business
SAP Productivity Pak
Leadership:
Team Building
Mentoring
Project Lead
Senior Consultant
Lead Consultant
Trainer
Client Relations
Client Presentations
Vendor Management
