SOFTWARE SYSTEMS: at the forefront of service …...53 FAnews OCTOBER 2016 SHORT TERM SOFTWARE SYSTEMS Technology has and continues to significantly impact the financial services industry

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Technology has and continues to significantly impact the financial services industry and at the forefront of service excellence, with comprehensive insurance administration

systems, unique solutions exist for brokers, insurers and policyholders.

In this feature, our readers can gauge a better understanding of what options are available to them as we focus on short term software systems.

SOFTWARE SYSTEMS: at the forefront

of service excellence

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Tial’s SystemA is a comprehensive solution portfolio that integrates to the entire insurance value

chain; giving you the timely, accurate information required for tactical and strategic decision-making and reporting

across all classes of insurance.

Let us do the thinking…

SystemA

For more information about our product and service offerings, contact us today to schedule a meeting.

+27 (0)11 807 1030 • [email protected] • www.tial.co.za

Tial A4 FA News (english) - September 2016.indd 1 2016/09/08 5:11:37 PM

SHORT TERM SOFTWARE SYSTEMS54

Company name • Brolink• FulcrumGroup• GenasysTechnologies• ComputerScienceSoftware• TeessenConsulting• TialTechnologies

Name of system • Brolink–Websure• FulcrumGroup–FulcrumFlexialsoknownasFlexibroker

• GenasysTechnologies–SKi(SoftwareKeytoinsurance)

• PROFIDA• TeessenConsulting–Insure-IV• TialTechnologies–SystemA

Target audience • Brolink-Shortterminsurance(personallinesandcommercial).Thesearetailoredtospecificproductrequirements.

• FulcrumGroup–Small,mediumandnationalbrokers.• GenasysTechnologies-Insurers,UnderwritingManagementAgencies(UMAs),administratorsandbrokersintheshortterminsuranceindustry..

• PROFIDA-Smallinsurers,UMAs,cellcaptives,adminis-tratorsandbrokersinshorttermandlongterminsuranceindustry.

• TeessenConsulting-Shorttermbrokeragesandadministrationhouses.

• TialTechnologies-Insurers,nicheinsurers,interme-diariesandcorporatebrokerswithspecificemphasisonbinderholdersoperatingintheshortterminsuranceindustry.

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Tial’s SystemA is a comprehensive solution portfolio that integrates to the entire insurance value

chain; giving you the timely, accurate information required for tactical and strategic decision-making and reporting

across all classes of insurance.

Let us do the thinking…

SystemA

For more information about our product and service offerings, contact us today to schedule a meeting.

+27 (0)11 807 1030 • [email protected] • www.tial.co.za

Tial A4 FA News (english) - September 2016.indd 1 2016/09/08 5:11:37 PM

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Time to distribution mar-ket is becoming a critical factor. How does your sys-tem enable clients to test new products quickly and cost effectively?• Brolink-Thisremainsaconstantchallenge-theidentificationofcustomerrequirementsandneedsisintegraltotimelydelivery.Newproductsareincreasinglycomplexandintegrationtoratingenginesrequiresincreasedspecificationandmultiplesystemproviders(withininsurers).

• FulcrumGroup-ThisisanindustrywidechallengewhichFulcrumisspearheadingwiththeinsurertodesignandimplementaproductdefinitionandrolloutframeworkstoenablestakeholdersintheintermedi-atedmarkettobeagile.

• GenasysTechnologies-Genasyshasinvestedheavilyinprovidingatoolsettoquicklydefinenewproducts,testanddeploythem.Theproductbuilderisdesignedforusebybusinessusersandnottechni-calusers.Thisallowsthebusinessrequirementtoquicklybecaptured,previewedandtestedbeforedeployment.Manyofourclientsdesignproductsthemselveswithouttheneedforourinvolvement.

• PROFIDA-Clientscanduplicateexistingproducts,changecoverandratesandthentestthisnewproductsetupwithitsbrokernetworkorcallcentre.

• TeessenConsulting-Insure-IVincludesproductfactorycapabilitiesthatallowfornewproductstobecreatedwithoutanyrequiredprogramming.

• TialTechnologies-SystemAboastsmorethan100standardinsurerproductsstraightofftheshelfaswellasblackboxintegrationtomostofthemajorinsurers.Theactivationoftheseproductsisafastandeffectiveprocess.Asfarasproductcustomisationisconcerned,ourproductsteamhaveaccesstoanumberofpre-configuredclassesofinsurancewhichlimitstheneedforcodedevelopmentandspeedsuptheprocess.

Is there downtime to con-sider with updates? • Brolink-Downtimeisdependentonthenatureoftheupdatesandothersystemdevelopmentsorchanges.Nodowntimeoverandabovethebackuptime.Intermsofupdatesthereisnodowntime,howeverperiodicfactorsrequireconsideration.

• FulcrumGroup-FulcrumFlexihasamonthlyupdatecyclewhichisinitiatedbythebrokeronnotificationthatanewreleaseisavailable.Thiswillentailatwohourdowntimeforbackupandinstallation.

• GenasysTechnologies-Genasystypicallylooksatreleasingtwomainupdatesannually.Updatesarerelativelysimpleaslongasthegapbetweenversionsdoesnotexceedmorethantwo.Updatesareplannedanddoneoveraweekendtolimitdowntime.

• PROFIDA–Thereisnodowntimeduringbusinesshours.Theupdateprocesstakesplaceafterbusinesshoursforabout15to30minutes.

• TeessenConsulting-Updatesarescheduledforafterhoursandremoteusersareautomaticallyupdated.

• TialTechnologies-Strategicversioncontrolmethodsserveasanimportantcomponenttothesoftwareconfigurationmanagementprocess.UponconclusionofUserAcceptanceTesting,newreleasesaredeployedseamlesslyandhavevirtuallynoimpactonproduction.

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Setting the

We’ve been providing unique insurance administration services for 21 years and will continue to do so. With integrity.

As a market leader we offer an extensive range of products that are underpinned by some of the most advanced administration platforms available. Building on our past successes we continue to raise the bar for the benefi t of insurers, brokers and policy holders.

Call us today on 012 673 0000

www.brolink.co.za

benchmark

Does the system cater for different user profiles and restrictions? • Brolink-Yes,additionalcontrolsarepresentbasedonthenatureofourroleandrelationshipswithstakeholders(insurers).

• FulcrumGroup-Thereisanextensivesecurityframeworkwhichenablessegregationofdutieswithinabrokerage.Thesecurityframeworkalsosupportsaccessbythirdpartiessuchasinsurers,byenablingthemonlytoviewpoliciesandclaimsrelevanttothem.

• GenasysTechnologies-Yes,SKisupportsarolebasedsecuritymodelwhichallowsforrolestobedefinedandconfigured.Usersarethenassignedanumberofrolestogetherwiththeabilityofcustom-isingasingleusertohavemoreorlessaccessbasedontheassignedroles.

• PROFIDA-Yes.• TeessenConsulting-Yes,clientscancreaterolesthatsuitetheirspecificprocessandassignspecificrightsthatwillonlyapplytothatspecificprofile.

• TialTechnologies-Yes,userroledefinitionandcontrolisanintegralfeatureofSystemA.Userpermissioncontrolandtheabilitytocreateusergroups’makesroleanddutysegregationeasytomanage.

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What are your deployment options?• Brolink-Privatecloudandonpremise.• FulcrumGroup-FulcrumFlexisupportsonpremiseandhostedprivateclouddeployments.

• GenasysTechnologies-Onpremise,privatecloudprovidedbytheclientinavirtualenvironmentandcloudbasedvirtualdeployment.

• PROFIDA-Onpremiseandprivatecloud.• TeessenConsulting-OnpremiseonaWindowsplatformand/orIntranetandalsoshared-andprivatecloud.

• TialTechnologies-Sharedcloudcomputing,privatecloudoronpremise.

Can your system interface to third party software?• Brolink-Yesitcaninterface.• FulcrumGroup-FulcrumFlexisupportsanumberofinterfacearchitectures.TheStride/AstuteswitchissupportedforPolicySyncandReal-timeMessages(Newbusiness,cancellation,endorsement,reinstatement,andrenewal).FulcrumFlexihasanAPIframeworkwhichexposesstandardfunctionalityenablinginterfacestomobilesolutionsandwebportals.Thisinterfaceisbeingenrichedcontinuously.Allthelegacyinterfacestoinsurersareactivelysupported.FulcrumFlexicansupportRestfulAPI,SoapServiceandFlatfileintegrationswithcollectionscompanies,dependentonwhichtechnologytheysupport.

• GenasysTechnologies-SKiprovidesfullendtoendfunctionalityandcanbeintegratedintolegacyplatforms.

• PROFIDA-Yes,PROFIDAcaninterfacewiththirdpartysoftware.• TeessenConsulting-Verystrongintegrationcapabilitiesallowintegrationwiththirdpartyapplicationsthroughtheuseofwebservices.

• TialTechnologies-Thesystemhasanenterpriseservicelayerenablingintegrationandinterfacingtoalmostanysystem.

How do you ensure data consistency between plat-forms? • Brolink-ValidationisperformedwithinWebsurewhendirectinterfacetakesplace.

• FulcrumGroup-FulcrumFlexiisintegratedtoFulcrumCollectionstoensuredataintegritybetweenthetwoenvironments.

• GenasysTechnologies-SKiisasingleplatformanddataissharedacrossplatforms.

• PROFIDA-Themappingoffieldsandvalidationsensuresdataconsistency.

• TeessenConsulting-OuruserinterfaceisverysimilartotheMicrosoftOfficeproducts,soifauserisfamiliarwithanyoftheseproductshe/shewillbeinfamiliarterritory.Wealsohaveaninductionprogramandonlinesupporttoassistusers.

• TialTechnologies-AfullconfigurablebusinessruleengineexiststoensuredataintegrityofanydataimportedintoSytemA.

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10. How easy is it for a new client to learn your system? • Brolink-Userfeedbackispositiveandweofferacompletetrainingsolution.

• FulcrumGroup-FulcrumFlexiisanextremelyintui-tivesystemwhichiseasytosetupanduse.Mostusersseamlesslyadoptthesystemindays.

• GenasysTechnologies-TheSKiinterfaceismodelledaroundthestandardwindowstypeuserinterfaces-similartoMicrosoftofficewhichallowsnewuserstoquicklyfindtheirwayaroundtheapplication.Typically,auserwillgetaday’strainingandadditionalhandholdingwhichenablesthemtobecomfortableenoughtoconfidentlynavigatearoundtheapplication.

• PROFIDA-PROFIDAisveryuser-friendlyandintui-tive.

• TeessenConsulting-OuruserinterfaceisverysimilartotheMicrosoftOfficeproducts,soiftheuserisfamiliarwithanyoftheseproductstheywillbeinfamiliarterritory.Wealsohaveaninductionprogramandonlinesupporttoassistusers.

• TialTechnologies-WithSystemA’sclientcentricapproachusershavetheabilitytoeasilynavigatebetweenthevarioussectionsofthepolicyandevenclaims.Consistencyinlayoutandtheadoptionofindustrystandardsandbestpracticesintermsofuserinterfaceensureeaseofuse.

11. Can your platform support cross border expansion? • Brolink-Capabilitypotentiallyexistsbutstillneedstobetested.

• FulcrumGroup-FulcrumFlexidoesnothavelocalisationsforanycountryoutsideofSouthAfrica.Thesystemisnotmultilingualormulti-currency.

• GenasysTechnologies-SKisupportsbothmulti-currencyandmulti-languagewhichthisallowsforasingleinstanceofSKitosupportsmultiplecountries.

• PROFIDA-Yes,PROFIDAhasamulti-currencyfacility,adynamicbusinessruleandproductsetup,whichaccommodatesdifferentforeignresidencyaddressesandlanguagesspoken.

• TeessenConsulting-Localisationcapabilitiesarebuilt-inandwiththeproductfactorycapabilities,productsaredevelopedforaspecificterritory.

• TialTechnologies-WehaveanumberofsiteswhichincludeNamibia,Botswana,ZimbabweandZambia.Wealsohaveanumberofclientsthatdocrossborderbusinessandwehavedonethelongyardsintermsofensuringthesystemcatersfordifferentcurrencies,fees,commissionsandtaxes.

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12. How do you keep up with compliance requirements? • Brolink-Weensurethatallcompliancerequirementsaremanaged,tailoredandadaptedforthecontinuousevolvingregulatorylandscape.• FulcrumGroup-Fulcrumhasaninternalcomplianceofficerthatiscontinuouslyintouchwiththeregulatoryenvironment,whichresultsincompli-ancerequirementsbeingimplementedwithinthesolutioninadvanceofpublicrollout.FulcrumFlexihasacomprehensivecommunicationscapability,whichenablesthebrokertokeeptrackofdocuments,emails,SMSactionsandeventsrecordedagainsttheclient,policyorclaimsrecorded.Theuserscanrecordnotesandschedulediaryevents/taskstobeactionedinthefuture.Thereisanintegratedactivitylogtoaudituseractions.TreatingCustomersFairly(TCF)capabilityhasbeenincorporatedtoreportoncertainmetricse.g.quoteacceptance.

• GenasysTechnologies-SKifacilitatesafullypaperlessenvironment.Documentmanagementisincludedintheofferingallowingforsystemgener-ateddocumentationtobestoredandcategorisedtogetherwiththeabilitytoattachexternaldocumentation.

• PROFIDA-PROFIDAincludes-aneventlog,whichkeepsanaudittrailofanydatacaptured,changedordeletedviaauser,date,timeandPCIPaddressstamp;adocumenttrackingfacilitytrackingdocumentsalreadyreceivedandexpectedtobereceived;areminderfacilityfortheexpirydateofdocuments;ahistoryofsentlettersperpolicyholder;afacilitytointegratewithvoiceloggingwherethelogisautomaticallylinkedtothepolicyhold-ers’orbroker’srecordandanemailorSMStrailincludinganhistoryofanybulkemailsorSMSmessagesentoneachandeverypolicyholderrecord.

• TeessenConsulting-Built-indocumentmanagement,taskmanagementandworkflowservicescombinedwithstrictsecuritymeasurements,allowforcustomprocessesthatwillfitanybusinessprocess.

• TialTechnologies-SystemAiscontinuallybeingupgradedandgearedtowardsutmostcomplianceandSystemAcomesstandardwithcompletedocumentmanagementcapabilities,emailandtrailmanagement.

Software SolutionsAre you looking for an Insurance Management Software Suite with new capabilities andinsights into your policy and claims administration, including underwriting? One that alsoboasts data sharing capabilities?

With its data exchange facilities, PROFIDA is compliant with current binder regulations and is one of the first software solution providers to receive STRIDE certification.

It incorporates a statistical reporting module - business intelligence that provides meaningful, detailed information related to your claim ratios, new business and insurance value bands. You are thus promptly alerted to critical issues to be addressed in your business processes.

PROFIDA’s cutting edge technology and the unique flexibility of its extension framework makes it possible for it to grow and adapt with you and your business, in whichever direction it may develop. Host it on your server or ours – the choice is yours.

Are you a rather large enterprise with a complete offering? A brokerage or a specialist underwriting manager providing a niche insurance? PROFIDA will meet your needs – both now and on our journey into the future.

PROFIDA

Visit us at www.profida.co.za or phone (021) 975 0215 STRIDE CERTIFIED

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Can your application enable cli-ents to pick and choose what to insource and what to outsource without placing their business at risk? • Brolink-Yes,multimodelsareavailableandfacilitatedthroughmenutypeoptions.

• FulcrumGroup-Yes,duetothesecurityframeworkinFulcrumFlexithirdparties,includingoutsourceadministrationcaneitherbeperformedontheFulcrumFlexisystembygivingthemaccesstothesystemorbyprovidingtheadministratorwithsufficientinformationtoprocesstheoperation.

• GenasysTechnologies-Yes,allofthesearemodulesandcanbeusedasrequired.

• PROFIDA–Yes.• TeessenConsulting-ThetieredimplementationcapabilitiesofInsure-IVallowthebusinesstodecidetowhatextentitwantstoperformfunctionsin-houseornot.ItscomprehensiveCRMandtasktrackingcapabilities,allowforalltaskstobecentrallycontrolledandtracked.

• TialTechnologies-Yes,oursystemisflexible.

What options does your system provide to enable self-help? • Brolink-Thesupportofficeisavailableandweareconfidentthatthetrainingsolutionprovidestherequiredguidanceandsupporttofacilitatereferencebacktothetrainingmaterial.

• FulcrumGroup-UsersManuals.TutorialsonYouTube.Wewillbereleasingawikibaseduserguideandknowledgebasebytheendoftheyear.

• GenasysTechnologies-Onlinehelpisavailablewithintheapplication.

• PROFIDA-Policyholdersorbrokersmayloginviatheirownlogindetails.

• TeessenConsulting-Alloursolutionslinktoourclientportalthatallowsthecustomertoaccesshis/herportfolioonlineandtoinitiatecertainactivities.Customizedmobileapplica-tionallowsthebusinesstowhitelabelanapplicationfortheircustomers.

• TialTechnologies–WeprovideanHTML5responsivedesignbrokerandclientportal.FromaUMAperspectivebrokersareabletologinviathewebandaccesstheirclientpolicies,downloadschedules,requestchangesandeventrackclaims.Fromabrokerperspectivepolicyholderscanaccesstheirownpoliciesandrequestchangesandtrackclaims.

Can your system detect fraud?• Brolink-Certainautomatedcontrolsfacilitatedetection,howevertheMISfunctionalitymitigatesadditionalrisksarisingfromuserabuse.

• FulcrumGroup-ThesystemcanexportclaimsdatatotheSouthAfricanInsuranceCrimeBureau-whichmanagesthefraud-combatingenvironmentfortheshortterminsuranceindustry.

• GenasysTechnologies–Thesecuritymodelallowsforstringentcontrolswithintheapplication.Paymentshavemultiplelevelsofauthorisationtoensurethatitcannotbemadeunlesstheyhavefollowedthecorrectprocess.BankdetailsareencryptedtofacilitatethePOPIrequirements.

• PROFIDA-Itratherpreventsfraudbyallowingdifferentaccesslevels.Forexample,aclaimorbeneficiarypaymentneedstobeapprovedbyuptothreedifferentmanagersbeforeitmaybepaid.

• TeessenConsulting-Varioussecurityoptionsandthesegre-gationofrolesarefocussedonthepreventionoffraudwhilemonitoringprocessescantriggeralertsonemailandSMS.

• TialTechnologies-SystemAisgearedtopreventfraudulentactivitywhereitmatters.Allinteractionsareloggedandrulesappliedtoensurevalidityofaspecificclaim.Fulldetailedreport-ingisavailabletomonitoractivitiesatalllevelsandtodetectpossiblefraudulentactivity.InterfacestoseveralindustryintitiavesliketheSAICBareincludedinthepackage.


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In terms of financial controls, what facilities does your system provide to enable various general ledger interfaces? • Brolink-StronginterfacecontrolprocessesfacilitatedthroughMIS,takingplacethroughthelikesofSAP,GreatPlanesandPastel.

• FulcrumGroup-Integrationswithvariousfinancialpackagese.g.AccPachavebeendevelopedinthepast.FuturedevelopmentwillincludestandardintegrationsviatheAPI.

• GenasysTechnologies-WehaveintegratedtoanumberofGLplatforms.Thesetypicallyinterfacedailywithinvoices,receiptsandclaimspaymentscategorisedasrequired.

• PROFIDA-hasitsownfinancialaccountingmodule.Thetotalofmonthlypremiumreceived,riskpremiums,feesandcommissionpaidiscalculatedtobeenteredintothegeneralledger.

• TeessenConsulting-Integrationisprovidedtovariousaccountingpackagesandcustomisationcanalsobeprovided.

• TialTechnologies-WehaveintegratedtomostmajoraccountingpackagesfromGreatPlanesandSAPtoPastelandAccpac.SystemAoffersvarioustransactionspecificfeaturesandInsurancespecificDebtorsandCreditorsfunctionality.

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What payment frequency and methods does your system cater for?• Brolink-Monthly,annualandonceoffpaymentarrangementsfacilitatedthroughACB,cash,creditcard,loanaccounts,salarydeductionsetc.

• FulcrumGroup-Deposit,cashanddebitordervianumerouspremiumcollectionagencies.Themonthlyprocesscancaterformostpaymentfrequenciesandthereisanad-hocdebitorderfacility.ThesystemisfullyintegratedtoFulcrumCollections.

• GenasysTechnologies-SKisupportsacontractperiodtogetherwithapaymentfrequency.Thisallowsforthefollowingcombinedoptions–annualpaidannually,monthly,quarterly,bi-annual,oncemonthly;once-off;quarterlyorweekly

• PROFIDA-Cash,debitordersandEFTs.Annually,bi-annually,bi-weekly,daily,every4rollingweeks,monthly,once-Off,quarterlyorweekly.

• TeessenConsulting-Annual,monthlyandquarterly.• TialTechnologies-Thesystemcatersforanumberofpaymentfrequenciessuchasannual,monthly,bi-annual,quarterly,once-offpolicesetc.Anypaymentmethodscanbeconfiguredonthesystemandreportedonindependently.

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What are your reinsurance facilities? • Brolink-MISfacilitatesreporting,howevernotdirectlywithinthesystem.

• FulcrumGroup-Basicreinsurancecapabilityandreportingfacilitatingtoprovideinformationforfurtherprocessing.

• GenasysTechnologies-SKisupportsbothproportionalandnon-proportionalreinsuranceagreements.

• PROFIDA-Wecaterforproportionalandnon-proportionaltreatymanagement,override/managetreatycomplianceandMaximumPossibleLoss(MPL).

• TeesenConsulting-Insure-IVcankeeptrackofre-insureditemsincludingthepercentageofre-insuranceandwhereitemsarere-insured.

• TialTechnologies-Reinsuranceisoneofthesystem’sstrongpointsandwecaterforalltreatytypesaswellasproportional,non-propor-tionalandvariablequotasharetreaties.Allreinsuranceplacementsarecalculatedrealtimeandautomaticallyallocatedtothedefaultreinsurancestructureandaresupportedwithfulldetailedreporting.

What are your collection options? • Brolink-Wecaterforalloptionswithinindustry.• FulcrumGroup-FulcrumCollections(FullyIntegrated),Epic(IOM),Nedbank,StandardBank,ABSA,Nedinform,NedbankPremiumFinance,Cypher,PACS(FNB),FNBOnline,Mercantile,MultiData,ACB,VIP,BOE,NBS,Regent,BISS,Stratcol,CollectEasy.

• GenasysTechnologies-Cash,debitorder,naedo,payroll,snapscan,insurercollect,brokercollect.Anydayofthemonthcollectionissupported.

• PROFIDA-Debitordercollectionviaallmajormoneycollectionbureauxandbanks;creditcarddebitorderandNaedodebitorder.

• TeessenConsulting-Xcelerate,SAGEpayandvariousbankingsystems.

• TialTechnologies-Debitorders,cash,salarydeductionandinsurercollect.

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What makes your system the best in the market? • Brolink–Weprovideamultiinsurerofferingtotheindustry-providingoptionalityandchoicefortheconsumer.Weenablethebrokertoprovidesuitableadvicethroughacosteffectivesolution.Ourprocessfacilitatesimplementa-tionandmonitoringoftheTreatingCustomersFairly(TCF)objectives,resultinginourofferingprovidinggreateraccountabilityandresponsibil-itytotheconsumer.Furthermore,wemakeuseofourownsystemtoperformadministra-tionandhenceweareconfidentintheleveloffunctionalityandadvantageourofferingpresentsinthemarket.


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Short TermInsurance

Financial &Collections

TimeManagement

Extended Services Integration

Credit Life Commission

ContactManagement

www.tconsult.co.za / [email protected]

In todays legislated business world it becomes imperative to have a complete understanding of your income stream. Accurate analysis of commission and fees will enable you to make informed decisions to create a sustainable business. CommSplit is a flexible system for administration and tracking of commission. Take control of your income by implementing CommSplit.

teessen consulting

www.tconsult.co.za / [email protected]

Teessen Consulting offers a complete product solution to assist business to understandcustomers and to effectively communicate with them, to understand where commisionand fees originates from, to administer short term policies and to manage the claims process.

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• FulcrumGroup-Thecoresystemdesignenablesdataaccuracyandconsistency,whichisvalidatedbythepervasiveviewthattheaccountinginFulcrumFlexiisbestinclass.SupportedbytheFulcrumGroup,whichisabroadbasedfinancialservicescompanyspecialisingintheintermediarymarket.Fulcrumcontinuouslyscanstheenviron-menttoensurethesystemcomplieswithregulation.It’stheonlypolicyadministrationsystem,integratedtoapremiumcollectionsagency,withongoingdevelopmenttosupportamoreseamlesspayments&bordereauxtoinsurers.

• GenasysTechnologies-SKiallowsforquicktimetomarketandcustomconfigurationstomodelyourbusinessrequirementratherthanadaptingyourbusinessaroundaplatform.Systemimplementationsareconfigurationand


donotrequirenewreleasesoftheplatformwhichfurtherassistswithtimetomarket.

• PROFIDA–PROFIDAissoversatileandcanevendrivemarketingcampaignsandnewsletters.

• TeessenConsulting-TheabilityofInsure-IVtoadapttobusinessprocessesandtocustomisereportstothespecificneedsofthebusiness,willallowabrokeragetocreateauniquevaluepropositionfortheircustomers.

• TialTechnologies-SystemAisanendtoendsolutionthatcomesstandardwithamultitudeoffeaturesandispackedwithfunctionalitysuchanintegrateddiary,email,SMS,documentmanagementandmuchmore.Thesystemisuser-friendlyandwithaproventrackrecordofmorethanadecadewithreliabilityguaranteed.Weunderstandinsuranceandthesystemreflectsthat.

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www.fulcrum.co.za

Fulcrum Collections (Pty) Ltd and Fulcrum Treasury (Pty) Ltd are authorised Financial Services Providers.

FULCRUM Group | Capital | Delta

The Fulcrum Group SA @fulcrumeer

|FN003

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SOFTWARE SYSTEMS: at the forefront of service …...53 FAnews OCTOBER 2016 SHORT TERM SOFTWARE SYSTEMS Technology has and continues to significantly impact the financial services industry