SOLUTIONS FOR

DIGITAL AND

CREATIVE AGENCIES

DIGITAL AND CREATIVE AGENCIES

WWW.STEAMHAUS.CO.UKSTEAMHAUS

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Steamhausgives you all the

best bits of a

hosting company with the personal service

that only a

a consultancy can offer

HOW WE CAN HELP AGENCIES

We understand that agency life can be challenging. We’ll take away the stresses that can be attached to hosting.

As a consultancy we aren’t tied to one specific hosting provider. This means that we can tailor your solution so it’s perfect for your business.

Our aim is to understand you and your aspirations, enabling us to act as an extension of your team. This continual partnership results in an environment that will be consistently:

• Faster• Secure• Fault-tolerant• Cost-effective• Geographically distributed if

necessary• Hosted in the most appropriate way for

your websites or application

The end result being your developers get to concentrate on what they do best, rather than worrying about keeping customers’ websites running.

DIGITAL AND CREATIVE AGENCIES

WWW.STEAMHAUS.CO.UKSTEAMHAUS

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OUR CONSULTING PROCESS

Making sure you receive the right solution is part of our raison d’etre; we follow a process to ensure nothing is missed.

Our architects are experts in all things cloud and have extensive knowledge in common platforms and applications that agencies use.

We can also build auto-scaling infrastructures around these applications, which is particularly useful for busier Magento sites, avoiding additional expenditure for resources that sit unused for a lot of the time, providing massive cost benefits over dedicated servers.

Whether you are in the infancy stages of agency life, or established with a multitude of platforms, we’ll become your KINSHIP in the cloud.

LET’S MEET FOR COFFEE...or tea if you prefer. We’ll find out more about your business and your customers, and explain what Steamhaus is all about.

THOROUGH TECHNICAL REVIEW TO GO!With your permission, we’ll log in to your current infrastructure, using our findings to recommend appropriate solutions tailored to your needs.

ALL READY

Once you’re happy with the proposal we’ll begin the migrating process. We’ll keep you up-to-date on everything with clear timescales and action plans along the way.

TECHIE-TO-TECHIESTRUCTURED MEETINGNext we’ll introduce our cloud architects to your developers and/or sysadmins, and set up a meeting to talk about everything in more detail.

FULL PROPOSALSENT TO YOUWe’ll send you a thorough proposal detailingour findings, recommendations, and costings

for our services. We’ll meet or have a phone conversation to cover the details and talk about any questions you might have.

DIGITAL AND CREATIVE AGENCIES

WWW.STEAMHAUS.CO.UKSTEAMHAUS

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"Not only are we happy and more confident, but our customers are.

We’ve had numerous bad experiences with hosting “solutions” but Steamhaus actually care. It’s so refreshing. Good server specs and infrastructure are not a USP anymore. It's about staff with TRUE expertise. This is where we have been let down with other providers but with

Steamhause that's their strength so they got that right from the very start. We have never looked back.

Other hosting providers should take note."

Mark StringerAhoy

HOW WE’VE HELPED OUR CUSTOMERS

Here’s an example of Steamhaus really adding value to one of our agency customers.

Ahoy, a creative agency in Manchester, were pitching to redevelop the e-commerce site of a fashion brand. This client had grown significantly from when it’d first been set up and was now turning over several million through their e-commerce site. Unfortunately, the current site was falling over frequently and needed stabilising whilst a new site was developed. It was hosted on a dedicated server where the current hosting provider’s Server Management product wasn’t suited to the client’s needs.

Ahoy’s situation was a challenging one that needed a lot of expert help. As consultants who believe in continuity of service, the first step we took was to take over the management of the servers in their current locations (specifying our Managed SysOps product) and immediately begin monitoring the site 24×7. Our Cloud Architects then started to look into the server and associated applications to find out the cause of the stability issues.

"Steamhaus were a godsend! They helped us when no one else could, stabilising a platform that was sat with a different provider, before building bespoke infrastructure tailored to each of our clients requirements."

Within a day or so we’d improved the situation massively and the site was stable, which allowed us to focus on improving performance.

Our Cloud Architects did a lot of optimisation work on the servers to reduce load times, which has obvious positive results in terms of the number of visitors who stick around and buy something. Additionally, we configured CloudFlare to further optimise load times by serving all static content from their CDN.

Ahoy are now building the client’s replacement site using Magento. We’re designing and building the new infrastructure that it’ll run on, working closely with Ahoy to ensure the two elements go hand-in-hand to enhance the end-user experience, not hinder it.

We’ll help with the details of the all-important migration to the new platform including monitoring both the old and new environments during this crucial time. After that we’ll continue to make sure the new site is always online and never constrained by its hosting environment.

DIGITAL AND CREATIVE AGENCIES

WWW.STEAMHAUS.CO.UKSTEAMHAUS

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OUR MIGRATION AND RE-ARCHITECTURE PROCESS

Being hosting-agnostic allows us to create a service that isn’t restricted by a particular environment. It frees us from following the standard process of having a hosting platform first and offering management as an afterthought.

We’ll take care of everything for you using the following process:

ORDER PLACEDAND ACCEPTEDYou’ll be introduced to your account manager who’ll guide you through the entire migration process.

MONITORING AND INFO GATHERINGWe’ll immediately begin monitoring your existing server or application. The process of gathering info about your existing infrastructure will commence.

RE-ARCHITECTURE BEGINSWe get to work on building your new architecure with your assistance.

TESTING OF NEW ARCHITECTUREA thorough testing of your new architecture takes place, including load testing if required.

YOUGO LIVE!We switch you over to yournew architcture, in as seamlessa manner as possible.

G U I

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YOUR W

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“Before there was technology, there were people. When you know the people in the team at Steamhaus, you know, without a shadow of a doubt, that you’re in the hands of people who are way ahead of the game technically and provide the very best in customer service. The standard that others aim for.” Simon Wharton, Managing Director of Digital agency PushON Ltd.

Read what our clients say about us >

DIGITAL AND CREATIVE AGENCIES

WWW.STEAMHAUS.CO.UKSTEAMHAUS

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BUILDING THE RIGHT TECHNICAL SOLUTION IN THE FIRST PLACE

We start by working out both what’s technically and strategically required. Depending on requirements this will generally fall into one of three packages:

• Managed SysOps for smaller solutions.• AWS Management for more complex

projects set to be hosted on AWS (we can also work similarly with other public cloud platforms).

• Managed DevOps for continuous deployment and a more active involvement from us.

These packages are based around our most commonly requested services, however as a consultancy we tailor solutions around your business’ requirements.

KINSHIP, OUR PARTNER PROGRAM

We’re steadfastly passionate about our creative and digital agency customers, and that’s why we’ve built KINSHIP, our partner program especially crafted for those customers.

Partner commissionThe main benefit you’d expect is a partner discount. In that respect we offer an 8.3% partner commission on all referred business that signs directly with us.

The discount will be applied for the life of the customer, not just for the first year. As a valuable addition, if they increase their spend with Steamhaus, we’ll increase the partner commission in line with the new spend.

How we’ll helpWhat’s more important though – and key to the fact that it’s a KINSHIP and not just a partner program – is that we play a pivotal role in helping you win new business and keep customers.

Only once that’s clear do we follow up by partnering it with the right hosting environment. This goes hand-in-hand with what’s been specified above. Options to consider would be:

• A true large-scale public cloud such as AWS, Google Cloud or Azure.

• Our high-availability SteamCloud platform, based right here in sunny Manchester.

• A ‘traditional’ hosting provider who offer dedicated servers if that’s what you’re after.

We’ll provide technical pre-sales staff to help you at pitches and to support you at events. Along the same lines, we can help make introductions to relevant companies, and where appropriate perform joint PR. You’d also be more than welcome to use our office in the Northern Quarter for meetings.

It goes without sayingThe main thing of course, is that we’ll look after your clients. You’ll never be put in a situation where you have to pick up the pieces because we’ve screwed up. We’re proud of our reputation and proud to be your partner, and hence, your reputation.

To us you’re not just another number; with us it’s a KINSHIP.

…the point being, you’ll end up with the most appropriate environment for your sites or applications.

GET IN TOUCHHave a new project in mind? Want to enhance your current solution? Let’s talk.

UNIFORM RESOURCE LOCATORwww.steamhaus.co.uk

STATIC TELEPHONE0161 820 2020

ELECTRONIC MAILhello@steamhaus.co.uk

LOCATIONFourways House, 57 Hilton Street Manchester, M1 2EJ