MindsetDesignSolutions

Helping to Transform Your Vision Into a

Plan, and Your Plans Into Reality

We are in the experience economy, where users demand that products and services not only work as intended, but that they provide a positive experience. iPhone in hand, we see this every day, with applications that improve our experiences with shopping, travel, learning, and everything in between. The experience for the tools that employees use daily to help their businesses run, however, has been left woefully behind, until now. Today, companies are starting to see the value in design, not just in their customer-facing applications, but for employees as well. SAP has been transforming their user experience as they move to S/4, making the Fiori experience central to the future of enterprise tools. Business and IT leaders are bombarded with terms like UX, Fiori, UI5, Personas, Portals, Launchpads, and more.

Design is the key to making sure these transformative technologies provide transformative experiences for your employees. Design makes sure that we are solving the problem, not masking the symptoms. Design is an investment, providing a return through reduced training costs, limiting user errors, and driving better customer experiences.There is no other company with more experience delivering a quality user experience with SAP applications than Mindset. We bring together designers, developers, and agile practitioners, with a client’s end users, business experts, and IT group to identify and deliver the right solution, for the right users.

By utilizing Mindset’s expert UX practitioners and design lead approach, clients will understand what business areas have the highest usability needs, have a roadmap to a better future, and be able to use their dollars in the most effective way possible.

Initial UX AssessmentDesigned to answer the question “Where do I start improving the user experience in my organization?” Beginning with an initial usability assessment, the Mindset team will help to determine what areas of the business have the greatest need for improvement. Combined with interviews, information from the IT service desk, and a technical landscape review, an initial UX Roadmap will be created, including recommended focus areas for that first UX project.

Design Thinking WorkshopFor clients that have a known business area they are looking to impact, the Mindset team will conduct a Design Thinking Workshop to gain insights on the process, rapidly ideate on potential solutions, and deliver a final prototype and project backlog. The typical Mindset process lasts three weeks, bringing together end users, business, and IT sponsors, to design an impactful solution, but can be scaled based on client requirements.

Ongoing Design EngagementFrom Design Thinking through delivery, a Mindset design resource will work with the development team and product owner to ensure design consistency throughout. Having the designer participate during the delivery phase maximizes user experience impact, and will help resolve any design decisions needed while product development is ongoing.

Mindset Design Solutions

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How Mindset can helpMindset has long been recognized as an expert at understanding and quickly translating unique business challenges and bringing advanced digital capabilities to help solve them. We’ve partnered with hundred’s of the world’s most successful organizations to better plan, execute and take their next strategic leaps. For more information visit us at www.mindsetconsulting.com.

Mindset Design ValueAccording to the Design Management Institute, companies deemed to meet “design-centric” criteria have stocks that outperform the rest of the S&P 500 by 211%. Mindset helps clients unlock value from better design in the following ways:

Mindset helps you solve THE problem, not a problemOur Design Thinking process takes a broad look at challenges or opportunities within your business before converging on the solution to make sure we’re delivering maximum value.

Design is an INVESTMENT, not an EXPENDITUREMindset’s Design Solutions help you make the business case for design. From Advisory services that help you pinpoint the best areas for design, to ongoing design engagement in projects, we help companies maximize their return on design investments.

Build a better employee experienceThrough our workshops, Mindset brings users, IT, and business professionals together to fully appreciate the challenges we are designing for, and work collaboratively towards a better future.

Iterate the design, save money on developmentMindset’s Design Solutions minimize development rework by iterating the design with users before ever starting development, ensuring as few changes as possible throughout the delivery process

About the MindsetDesign Solutions Expert

Dan Flesher is passionate about improving the employee experience, by

providing users with better tools, allowing them to complete their tasks simply,

efficiently, from anywhere that work takes them. Beginning his SAP career in

ABAP development, Dan quickly became interested in technologies focused on

improving the experience for SAP users. At Mindset, Dan facilitates Design

Thinking sessions for clients, helping them to unlock creative solutions to their

toughest challenges, and creating conversations across business units and

technology groups. Additionally, as Manager of Design Solutions, he works to

continuously improve the design process, creating exceptional experiences for

clients. Dan has presented on SAP User Experience at TechEd, several regional

ASUG events, SAP UX Forums, and the SAP Fiori Practitioners monthly webinar.

He is also a regular contributor to the Mindset blog, and happy to share his

passion for Design Thinking and improving the employee experience.

Dan Flesher danflesher@mindsetconsulting.com