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solutionsenterpriseintelligence
The Business Value driver……
Enterprise intelligence designed for business
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
Dec 2004A-
Dec 2004A-
Jan 2005C-
Jan 2005C-
Feb 2005D+
Feb 2005D+
Financial Scorecards – Lag Indicators
solutionsenterpriseintelligence
Dec 2004C
Dec 2004C
Jan 2005E+
Jan 2005E+
Strategy Scorecards – Lead Indicators
Feb 2005D++
Feb 2005D++
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
Poor Quality Human Capital ?
Poor Quality Process Capital ?
Poor Quality Customer Intimacy
Capital ?
Poor Quality Financial Capital ?Poor Quality of Value creation capability ?
Stakeholders reach a turning point as to whether or not they invest or divest ?
solutionsenterpriseintelligence
Poor Quality Human Capital ?
Poor Quality Process Capital ?
Poor Quality Customer Intimacy
Capital ?
Poor Quality Financial Capital ?
Poor Quality of Value creation capability ?Economic Profit > 0
KPI Target W
Staff
Turnover
8% H
Absentee
days
6 days M
Staff
survey
90% H
Training
Hrs
25 Hrs M
Incentive 20% M
KPI Target W
New
products
20% H
Innovation
ideas
1pm H
DIFOT 95% H
Customer
response
4 Hrs M
Resource
Mgt
Inv.45
days
M
KPI Target W
Complaints 5% in
No.
H
New
Customers
20% H
Lost
Customers
5%
3 yrs
H
Customer
Satisfaction
90% M
Customer
referrals
5% of
new
M
KPI Target W
EcRoce% 13% H
W/capital
to sales
> GM% M
Activity
Ratio
1.5 M
Debt:
Equity
50:50 H
Interest
cover
3
times
H
Turning point…….LEAD
LAG
solutionsenterpriseintelligence
solutionsenterpriseintelligence
A concluding thought on lead & lag analysis…..
solutionsenterpriseintelligencesolutionsenterpriseintelligence
$000$000
Sept Oct Nov Dec Jan Feb Mar
120
105
90
75
60
45
30
15
80
70
60
50
40
30
20
10
No %No %
The trend The trend is your friend…is your friend…
Revenue
Customer contact
Conversion rate
Leading and lagging measures
solutionsenterpriseintelligence
solutionsenterpriseintelligence
solutionsenterpriseintelligence
