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7/24/2019 Sop Pm Guest Room
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ENG
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DEPARTMENT : ENGINEERING OUTLET : ENGINEERING
PREVENTIVE MAINTENANCE - GUEST ROOM
OBJECTIVE:
To ensure all equipments in the room are functioning and all materials are ingood condition
PROCEDURE:
Check the room status (occupied or vacant) Ensure the tool box contains appropriate tools Proceed the room maintenance only if the room is vacant dirty (!) "nock the door and say #Engineering$%& then 'ait seconds "nock the door and
say #Engineering$%& then 'ait seconds "nock the door and say #Engineering$%&then 'ait seconds* +f there is no ans'er& then open the door slo'ly*
STANDARD OPERATION PROCEDURE
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Focus on the wo!:
TV, check the po'er& check the sequence of T channel& check thequality of T reception and liaise 'ith T provider& check the remote
control batteryAC , after checking the -C system& set the temperature on ./0 and
fan on medium level and measure by using laser thermometer if thereis any discrepancy bet'een the set temperature and the actualtemperature
M"n"#$ %"&'e : check the thermostat and the evaporator& checkthe noise level maximum1& check the door hingesS$%et( &e)os"t #o* +SDB,, check the battery po'er& check the
electronic opening is functioningEect"c$ , check the po'er& the electrical plug& the voltage& the
cable connection
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Tee)hone $n& D$t$ , check the telephone connection& the internetcabling& the quality of T reception
F"*tue , ensure that all bulbs are functioning check that the redindicator of heat detector is functioning
Foo , ensure that the floor and the skirting are in a good condition
and clean.$ , ensure that the 'all is in a good condition and cleanCe""n' , ensure that the ceiling is in a good condition and cleanDoo , ensure that the door handle& the door stopper& the door lock&
the door closer& the door hinges& the door vie' and the door surfaceare functioning and in good conditions
Be +"% $n(, , check the battery and ensure that the bell isfunctioning
2ill in the administrative documentation
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/OTEL GLOSSAR0
VC +V$c$nt Ce$n,, "ondisi kamar setelah di make up dan general cleaningoleh 3"& tetapi belum di inspeksi oleh supervisor 3"
VR +V$c$nt Re$&(,,"ondisi kamar setelah di cek supervisor 3"& siap untukdi4ual oleh 25*
OC +Occu)"e& Ce$n,, "ondisi kamar sudah ditempati oleh tamu kemudiansudah dimake up oleh 5" keesokan harinya*
OD +Occu)"e& D"t(,, "ondisi kamar sudah ditempati oleh tamu dan belum di
make up*DND +Do not D"stu#, , "ondisi suatu kamar dimana tamu tidak ingin digangguoleh siapapun*
EA +E*)ecte& A"1$, , 6uatu keadaan pada tamu yang diharapkankedatangannya pada hari itu
ED +E*)ecte& De)$tue, , 6uatu keadaan pada tamu yang diharapkan segera
check out pada hari ituS!"))e , 6tatus tamu yang menginap di hotel yang belum menyelesaikan
pembayaran deposit.$! In Guest , Tamu yang memesan kamar langsung ke hotel tanpa
reservasi
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VIDEO PREVENTIVE MAINTENANCE GUEST ROOM
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ENGINEERIN
THANKYOU