Southwark Citizens Advice Bureaux Service Company Limited

COMPANY REGISTRATION NUMBER: 03507093

CHARITY REGISTRATION NUMBER: 1070263

Southwark Citizens Advice Bureaux Service

Company Limited by Guarantee

Financial Statements

31 March 2020



Financial Statements

Year ended 31 March 2020

Page

Trustees' annual report (incorporating the director's report) 1

Independent auditor's report to the members 11

Statement of financial activities (including income and expenditure account) 13

Statement of financial position 14

Statement of cash flows 15

Notes to the financial statements 16



Trustees' Annual Report (Incorporating the Director's Report)


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The trustees, who are also the directors for the purposes of company law, present their report and the financial statements of the charity for the year ended 31 March 2020. Reference and administrative details Registered charity name Southwark Citizens Advice Bureaux Service Charity registration number 1070263 Company registration number 03507093 Principal office and registered 8 Market Place office Southwark Park Road Bermondsey London SW16 3UQ The trustees Nehal Depani Elizabeth Laurence Tasmin Maitland Patricia Boyer Martina O'Sullivan Kathleen Fox (Retired 6 November 2019) Ayaz Manji (Retired 28 August 2019)

Aleksandr Al-Dhahhir Thomas Smith

(Appointed 26 August 2020)

Company secretary Christopher Green Auditor Wellers Chartered & statutory auditor Statutory Auditor 1 Vincent Square London SW1P 2PN Bankers Lloyds Bank plc CAF Bank Limited



Trustees' Annual Report (Incorporating the Director's Report) (continued)


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Structure, governance and management

Governing Document Southwark Citizens Advice Bureaux Service is a registered charity and a company limited by guarantee. Southwark Citizens Advice Bureaux Service is also known and referred to as Citizens Advice Southwark and Bermondsey Citizens Advice Bureau and Peckham Citizens Advice Bureau. The maximum liability of each member is limited to one pound. At 31 March 2020 the company had 6 members. Southwark Citizens Advice Bureaux Service is governed by its Memorandum and Articles of Association as amended on 18 May 2010. Southwark Citizens Advice Bureaux Service was incorporated as a company limited by guarantee on 9 February 1998. The charity commenced operations on 1 April 1998 at which date the assets and liabilities of the unincorporated Southwark Citizens Advice Bureau Service were acquired.

Recruitment, Appointment of Trustees

An Elections Committee, chaired by the Chair, is established to oversee the elections process for Board appointments. A separate process agreed by the Trustee Board is followed for the election of the Chair. No other persons or bodies external to the charity were entitled to appoint persons to the Trustee Board.

Induction of Trustees

Newly appointed Trustees are provided with a comprehensive induction to Southwark Citizens Advice Bureaux Service through the provision of training courses and mentoring by established trustees.

Organisational Structure Southwark Citizens Advice Bureaux Service is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of Southwark Citizen Advice Bureaux Service and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to senior management. The Trustee Board is independent from management. A register of members' interests is maintained at the registered office and is available to the public.

Connected Parties

Southwark Citizen Advice Bureaux Service is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Southwark Citizen Advice Bureaux Service in order to fulfil its charitable objects and comply with the national membership requirements. The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

Contribution of Volunteers

The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity. 98 volunteers, including 15 pro bono solicitors, contributed approximately 41,236 hours of work to the bureau during the year. We estimate the value of this help at £824,737 in respect of the current year.





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Objectives and activities

Objects, Vision and Mission

Our charity's objects as contained in the company's memorandum of association are: "to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in the London Borough of Southwark and surrounding areas". Our vision is of a society where everyone can express and realise their rights, where responsibilities are understood and acted on by individuals and organisations, where decisions are taken with the needs of the most vulnerable in our society in mind, and where services are accessible and responsive to those who need them. We recognise that we need to identify concrete steps to take in achieving our vision, so are working towards the mission statement that: we sort out problems together - for good. We do this by: Delivering services responsive to community need; Empowering citizens to understand and exercise their rights and responsibilities; Preventing problems through education and training; Influencing social policy to achieve positive change.

Ensuring our work delivers our aims

We review our mission, objectives and activities each year. This review looks at what we achieved and the outcomes of our work in the previous 12 months. The review looks at the success of each key activity and the benefits they have brought to those groups of people we are set up to help. The review also helps us ensure our mission, objectives and activities remain focused on our stated purposes. We have referred to the guidance contained in the Charity Commission's general guidance on public benefit when reviewing our mission and objectives and in planning our future activities. In particular, the trustees consider how planned activities will contribute to the vision, mission and objectives they have set.

The focus of our work

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Who used and benefited from our services

The clients accessing services from Citizens Advice Southwark over 2019/20 reflected the full diversity of the borough we serve, though with higher levels of clients from groups who are more likely to experience discrimination or be affected by issues related to deprivation. As with 2018/19 the highest age groups seeking advice were 35-49 (at 34%), then 50-64 (at 30.2%) and 25-34 (at 19.9%). Whilst this is slightly older than the population profile of the borough, as almost a quarter of local residents are 19 and under, this is to be expected. The same high proportion of our clients are in council, housing association or private rented properties as last year (combined total of 71%) compared to the borough profile. Where stated, 39% of our clients are in receipt of welfare benefits or tax credits. Again, this is higher than the borough profile, but reflects the complexity of the benefits system (being in our top three advice enquiry areas) and the high incidence of problems amongst people in receipt of benefits. A far higher proportion of our clients are from Black, Asian and Minority Ethnic (BAME) communities (at 75.1% compared to the borough profile of 60.3%), which demonstrates our reach into all the communities of the borough, but also the higher prevalence of problems amongst BAME communities (who are statistically more likely to be negatively impacted by recession or wider economic uncertainty). Finally, whilst sexual orientation was not accurately recorded in the 2011 census, we believe that, historically, our reach into the borough's LGBT community is strong. However, perhaps due to the very high number of clients did not complete this section (84% of respondents over the past 12 months), it is difficult to provide robust evidence of this. In fact, this year only 4% of our clients identified as lesbian, gay or bisexual - compared with 7% two years ago. We will continue to monitor this data, and our service delivery model generally, to ensure it is appropriately marketed - and available





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to - the LGBT community. The Trustees confirm they have complied with section 17 of the Charities Act 2011 and referred to the guidance contained in the Charity Commission's general guidance on public benefit, specifically when reviewing the Trust's aims and objectives and in planning future activities. Achievements and performance

Charitable Activities

Citizens Advice Southwark is a successful organisation delivering high quality services in response to the needs of the local community. Recent achievements included: Assisting 21,493 (17,088) unique clients in the last year, helping them to deal with 55,274 (46,658) issues; Enabling our clients to achieve financial gains of £7,278,868 (£5,895,924) in the last year; During 2019-2020 we have participated in the new quality of advice and organisational performance quality framework process introduced by Citizens Advice. We are delighted that we have achieved excellent results in our Citizens Advice Audit in September 2019; Achieving 90%+ client satisfaction scores for how our advice helped to improve their situation and to take the next steps to deal with their problems; Achieving the Investing In Volunteers Award for 3 years to 2023; Establishment of the new Help to Claim Service in Southwark and Best Practice Lead for South London; New advice service "Rebuild" on the Limb Reconstruction Unit at Kings College Hospital; Delivering the Big Energy Saving Network & Energy Advice Programme in Southwark; Extending the reach of our services through dedicated outreach points across our borough, and through proactive invitations to communities affected by welfare reform to attend one of our neighbourhood-based events; Delivering new services for vulnerable groups, including an advice service based at Kings College Hospital for patients who have experienced major trauma; Leading on a variety of partnership groups, including the Southwark Financial Capability Forum, the Southwark Legal Advice Network, the Southwark Advice Forum, the DWP Liaison Group, Co-Chair the Universal Credit Network and our work on equalities through our leadership of the Forum for Equalities and Human Rights in Southwark; Upgrading our infrastructure to improve our services; Extensive sharing of national reports with key local stakeholders and decision makers. Reports ranged from the impact on people of Universal Credit to the abuse of bailiff powers to the collection methods used for repayment of government debt. Delivering a new Legal Aid contract in Immigration and Housing; Increasing the number of pro bono specialist advice sessions run by local law firms to seven a month covering Family Law, Employment, Rent and Council Tax and Housing; Engagement in the local community promoting Citizens Advice services and campaigns. Events include speaking to the National Housing Association conference on Universal Credit, the Southwark Stakeholders Conference, speaking to a number of smaller community groups and supporting national campaigns at a local level; Winning Strategic Partner funding from the council to deliver the Forum for Equalities and Human Rights in Southwark.





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Activities

In 2019-20 Citizens Advice Southwark dealt with 55,274 new issues (a 18% increase from the 46,658 handled in 2018-19), which came from 21,493 clients seen across the service (a 25% increase from the 17,088 assisted in 2018-19). Of the new issues welfare benefits, debt and housing remain the top three categories of issues in the borough, at 38%, 16% and 16% of the total enquiries respectively. The number of clients is assessed as having increased on the previous year due to changes in how the generalist service is provided aimed at increasing client access, especially with the opening of a third office. However, the increase in numbers has not impacted on our ability to achieve positive change for clients through delivering a quality service - the financial gain to our clients in 2019-20 was £7,278,868 across all services (an increase of 23% from the 2018-19 financial gain of £5,895,924). These impressive figures were achieved in the year to March 2020, just as the impact of the Coronavirus pandemic started to be felt. In March 2020, and for the first time in our 80 year history, we were obliged to suspend our face to face services and close our offices to the general public. To continue to provide a service our staff worked from home to answer calls, webchats and emails. During this period people continued to turn to us for help, and we provided daily advice and information on issues related to the Coronavirus outbreak, including everything from redundancies and difficulties paying bills to starting benefits claims. In addition, we introduced regular electronic information briefings on key issues for local agencies and their service users that were distributed widely through our mailing lists, and those of the council. We also took the lead in devising regular briefings from the advice sector as a whole updating people on how they could access advice services during lockdown. Although we were able to successfully help many vulnerable local people remotely during lockdown, our data indicated that certain potentially vulnerable groups, including people with disabilities, long term health conditions, from BAME communities, and older people, were not accessing our services in the usual proportions. A top priority for us was therefore to resume 'in person' services as soon as it was safe to do so which we did from July 2020.

(a) Generalist Advice Services - at Peckham, Bermondsey and Walworth offices (funded by a contract with

Southwark Council) Peckham offers open door gateway assessment sessions three mornings a week, Monday, Wednesday and Friday, from 10am-1pm, plus evening appointments on Tuesdays, primarily for working people and those with care responsibilities who cannot attend the office during the day; Bermondsey offers open door gateway assessment session two mornings a week, Tuesday and Thursday, from 10am-1pm; Walworth offers open door gateway assessment sessions three mornings a week, Monday, Wednesday and Friday, from 10am-1pm Appointments are also provided at all offices throughout the week for advice at general help with casework level; Citizens Advice Southwark has a single public telephone advice number and provides telephone gateway assessment throughout the week. This is followed up with call back telephone advice at general help level as needed; The team also answer generalist enquiries received by letter and email and undertake home visits.

(b) Carers Advice & Information Service - established 2015 (funded by a contract with Southwark Council and Southwark CCG) Providing tailored support and advice to people who care for a child or adult with a disability or long-term





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condition in Southwark Dedicated telephone advice line, supported by appointments at our offices and outreach locations across the borough

(c) Southwark Council Leaseholder Advice Project - established 2006 (funded jointly by a contract with Southwark Council and a grant from Southwark Homeowners Council) The project is based at the Bermondsey office and sees clients by appointment. It also provides a dedicated telephone and email message advice service. Clients can self-refer and referrals also come from our internal teams and other agencies.

(d) Debt Free London Money Advice Project - established 2006 (funded by a grant with Toynbee Hall)

The project primarily sees clients by appointment at Bermondsey. It has a dedicated message line for client self-referral and takes referrals from the bureaux and other agencies. Debt Advice is provided at general help with casework level through to representation.

(e) Thames Water Debt Advice Service - established July 2013 (funded by a grant from Thames Water)

The project provides money advice, casework and referral to the Thames Water Customer Assistance Fund for people with Thames Water debts and also covers a one day per week outreach service at the Kingswood estate.

(f) Macmillan and Dimbleby Advice Project - established 2008 (funded by a grant from Macmillan Cancer

Support, Dimbleby Cancer Care and contributions from hospitals) The project offers specialist welfare benefits advice for people affected by cancer and their families through to representation. The service is provided at hospital clinics at Kings College Hospital, Guys Hospital, St. Thomas's Hospital, Lewisham Hospital and Queen Elizabeth Hospital in Woolwich. As well as delivering services at hospitals the project also provides a dedicated telephone and message line service.

(g) Financial Capability Work - established 2008 (currently funded through a variety of

sources including Santander Foundation and Thames Water Trust) Citizens Advice Southwark undertakes a range of financial capability and Energy Saving advice presentations and training seminars in conjunction with Citizens Advice nationally and other local advice providers. As part of this programme Citizens Advice Southwark also co-ordinates the Southwark Financial Inclusion Forum.

(h) Southwark Legal Advice Network (SLAN) - established June 2009 (Big Lottery Fund grant initially

under Advice Plus and funded by the Advice Services Transition Fund until July 2015, now supported within existing resources) To lead on developing an integrated advice network across Southwark to improve access to quality assured advice services and self-help information for people in greatest need.

(i) Forum for Equalities and Human Rights in Southwark (FEHRS) - established December 2010

(funded by a grant from Southwark Council and, from April 2019, by a 4 year Strategic Partner Grant from the new Common Purpose council grants programme) Reviews council compliance with the Public Sector Equality duty, and supports the delivery and development of Equalities and Human Rights in Southwark; The role includes the following functions: Policy and challenge; Information and briefing to the Voluntary and Community Sector; and Consultation and partnership.

(j) Specialist Immigration Advice Service - established June 2011 (funded by the Trust for London and from September 2018 a Legal Aid Agency contract) Provides specialist level immigration advice to clients across South East London, including representation;





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The service sees clients at outreach advice sessions and by appointment at the Bermondsey office.

(k) Specialist Housing Advice Service -from September 2018 and funded by a Legal Aid Agency contract)

(l) Help to Claim: Universal Credit - from April 2019 and funded through Citizens Advice

Provides advice and support face to face, over the phone, by webchat and at outreach (local JCPs) to help people claim Universal Credit

(m) Best Practice Lead - from April 2019 and funded through Citizens Advice.

Gathers and shares best practice from JCPs and Help to Claim services across South London

(n) L&Q debt and money advice project - (funded by L&Q Housing Trust)

Contract to provide debt and money advice to London & Quadrant Housing Trust tenants.

(o) Major Trauma Centre Advice Service - (funded by Cardinal Management)

Provides a generalist advice service for patients on the Major Trauma ward at Kings College Hospital.

(p) Universal Credit Network and Southwark Advice Forum - previously supported through existing resources, now funded by United St Saviours Charity, from January 2020 Universal Credit Network provides advice, support, information and training to local VCSOs who do not have the capacity or expertise to assist their service users with UC issues Southwark Advice Forum provides training and information sharing opportunities for advisers and supervisors in Southwark advice agencies established 2008 (funded by a grant from Macmillan Cancer Support, Dimbleby Cancer Care and contributions from hospitals) Financial review Our financial position is shown in detail on the pages following of these financial statements however some salient figures are as follows: Incoming resources in the year were £1,938,243 (2019 - £1,422,570) of this £1,002,467 related to restricted activities. Expenditure for the year was £1,745,499 (2019 - £1,423,788) of which £1,348,500 (2019 - £1,149,326) related to salaries, national insurance & pensions. This continues to represent the most significant cost to the Bureaux at 77% (2019 - 80%) of total expenditure. There was a net surplus for the year of £192,744 (2019 - £1,218) of which £10,000 deficit was restricted (2019 - £57,398). At 31 March 2020 total reserves were £1,221,502 (2019 - £1,028,758) all of which represented unrestricted funds.

Reserves Policy

Southwark Citizens Advice Bureaux Service ensures that free monies are available in each financial year to meet any reasonable foreseeable contingency. In these uncertain times the trustee board consider it desirable to maintain unrestricted funds not committed or invested in tangible fixed assets ("the free reserves") at a level of approximately six months working capital expenditure. This is to ensure that in the event of unexpected financial or service problems activities can be managed effectively so as to minimise disruption to service users and to enable Southwark Citizens Advice Bureaux Service to meet its employment obligations to staff. The unrestricted reserves at the end of the year, all which are free, of £1,221,502, are in line with this policy.

Principal Funding Sources We have diverse funding streams as detailed in note 4 of the accounts.





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Investment Policy

As required in its Memorandum, paragraph (k), in furtherance of its objects, and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property as may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law. The charity did not have any borrowings from either providers of funding or other sources at the balance sheet date. The charity does not currently hold material investments.

Financial Factors Affecting the Achievement of Objectives

The charity is very aware of the financial pressures experienced by its major hinders, and in view of this has taken active measures to seek additional sources of funding for its services and is timely in taking corrective action to deal with any individual activity performance problems. Plans for future periods To achieve our vision for the Service we have identified six key objectives for the three year period 2020-2023. These are to: Increase access to high quality advice, particularly for those in greatest need; Strengthen the effectiveness of our research and campaigns work, particularly locally; Develop and deliver work to prevent problems from starting or recurring; Build on our partnership working to strengthen services for local people; Focus our resources on achieving positive outcomes for clients and value for money; and Set an example as a good employer, providing quality training and skills development. Our objectives have been designed to meet the needs of the local community, as well as supporting the achievement of the national Citizens Advice strategic aims, which are that we will: make it easy to get advice; be more influential; work together as one service; become even more sustainable and effective; and be a stronger equality champion. Trustees' responsibilities statement The trustees (who are also the directors for the purpose of company law) are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations. Company law requires the trustees to prepare financial statements for each financial year. Under that law the trustees must prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.





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In preparing these financial statements, the trustees are required to:

a) select suitable accounting policies and then apply them consistently;

b) observe the methods and principles in the Charities SORP;

c) make judgments and accounting estimates that are reasonable and prudent;

d) state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and

e) prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue to operate.

The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees confirm that so far as they are aware, there is no relevant audit information (as defined by section 418(3) of the Companies Act 2006) of which the charitable company’s auditors are unaware. They have taken all the steps that they ought to have taken as trustees in order to make themselves aware of any relevant audit information and to establish that the charitable company's auditors are aware of that information. Auditor Each of the persons who is a trustee at the date of approval of this report confirms that:

so far as they are aware, there is no relevant audit information of which the charity's auditor is unaware; and

they have taken all steps that they ought to have taken as a trustee to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that information.

The auditor is deemed to have been re-appointed in accordance with section 487 of the Companies Act 2006. Small company provisions This report has been prepared in accordance with the provisions applicable to companies entitled to the small companies exemption. The trustees' annual report was approved on 19 November 2020 and signed on behalf of the board of trustees by: Martina O'Sullivan Aleksandr Al-Dhahhir Trustee Trustee



Independent Auditor's Report to the Members of Southwark Citizens Advice Bureaux Service (continued)


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Opinion We have audited the financial statements of Southwark Citizens Advice Bureaux Service (the 'charity') for the year ended 31 March 2020 which comprise the statement of financial activities (including income and expenditure account), statement of financial position, statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements:

give a true and fair view of the state of the charity's affairs as at 31 March 2020 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;

have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice;

have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern We have nothing to report in respect of the following matters in relation to which the ISAs (UK) require us to report to you where:

the trustees' use of the going concern basis of accounting in the preparation of the financial statements is not appropriate; or

the trustees have not disclosed in the financial statements any identified material uncertainties that may cast significant doubt about the charity's ability to continue to adopt the going concern basis of accounting for a period of at least twelve months from the date when the financial statements are authorised for issue.

Other information The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit:





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the information given in the trustees' report for the financial year for which the financial statements are prepared is consistent with the financial statements; and

the trustees' report has been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exception In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees' report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or

the financial statements are not in agreement with the accounting records and returns; or

certain disclosures of trustees' remuneration specified by law are not made; or

we have not received all the information and explanations we require for our audit; or

the trustees were not entitled to take advantage of the small companies' exemptions in preparing the directors' report and from the requirement to prepare a strategic report.

Responsibilities of trustees As explained more fully in the trustees' responsibilities statement, the trustees (who are also the directors for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so. Auditor's responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. As part of an audit in accordance with ISAs (UK), we exercise professional judgment and maintain professional scepticism throughout the audit. We also:

Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the internal control.





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Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the trustees.

Conclude on the appropriateness of the trustees' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the charity's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the charity to cease to continue as a going concern.

Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. Use of our report This report is made solely to the charity's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity's members as a body, for our audit work, for this report, or for the opinions we have formed. Mr Matthew Wyatt (Senior Statutory Auditor) For and on behalf of Wellers Chartered Accountants & Statutory Auditors 1 Vincent Square London SW1P 2PN Date: 19 November 2020



Statement of Financial Activities (including income and expenditure account)


The notes on pages 16 to 27 form part of these financial statements. - 13 -

2020 2019 Unrestricted

funds Restricted

funds Total funds Total funds Note £ £ £ £

Income and endowments

Donations and legacies 5 3,309 – 3,309 1,118 Charitable activities 6 930,581 1,002,467 1,933,048 1,420,283 Investment income 7 1,886 – 1,886 1,169 ----------------------------- ------------------------------------- ------------------------------------- -------------------------------------

Total income 935,776 1,002,467 1,938,243 1,422,570 ============================= ===================================== ===================================== =====================================

Expenditure

Expenditure on charitable activities 8,9 733,032 1,012,467 1,745,499 1,423,788 ----------------------------- ------------------------------------- ------------------------------------- -------------------------------------

Total expenditure 733,032 1,012,467 1,745,499 1,423,788 ============================= ===================================== ===================================== =====================================

----------------------------- ------------------------------------- ------------------------------------- -------------------------------------

Net income/(expenditure) and net movement in funds 202,744 (10,000) 192,744 (1,218) ============================= ===================================== ===================================== =====================================

Reconciliation of funds

Total funds brought forward 1,018,758 10,000 1,028,758 1,029,976 ------------------------------------- ------------------------------------- ------------------------------------- -------------------------------------

Total funds carried forward 1,221,502 – 1,221,502 1,028,758 ===================================== ===================================== ===================================== =====================================

The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.



Statement of Financial Position

31 March 2020


2020 2019

Note £ £ £

Fixed assets

Tangible fixed assets 14 7,500 –

Current assets

Debtors 15 255,729 188,708 Cash at bank and in hand 1,364,913 1,253,449 ------------------------------------- -------------------------------------

1,620,642 1,442,157

Creditors: amounts falling due within one year 16 205,045 206,232 ------------------------------------- -------------------------------------

Net current assets 1,415,597 1,235,925 ------------------------------------- -------------------------------------

Total assets less current liabilities 1,423,097 1,235,925

Provisions

Pensions and similar obligations 17 201,595 207,167 ------------------------------------- -------------------------------------

Net assets 1,221,502 1,028,758 ===================================== =====================================

Funds of the charity

Restricted funds – 10,000 Unrestricted funds 1,221,502 1,018,758 ------------------------------------- -------------------------------------

Total charity funds 19 1,221,502 1,028,758 ===================================== =====================================

These financial statements were approved by the board of trustees and authorised for issue on 19 November 2020, and are signed on behalf of the board by: Martina O'Sullivan Aleksandr Al-Dhahhir Trustee Trustee The Financial Statements have been prepared in accordance with the provisions of the Companies Act 2006 applicable to companies subject to the small companies’ regime and in accordance with FRS102. Under Companies Act 2006, s454, on a voluntary basis, the trustees can amend these financial statements if they subsequently prove to be defective.



Statement of Cash Flows



2020 2019 £ £

Cash flows from operating activities

Net income/(expenditure) 192,744 (1,218) Adjustments for: Depreciation of tangible fixed assets 3,750 – Other interest receivable and similar income (1,886) (1,169) Accrued (income)/expenses (17,679) 34,278 Changes in: Trade and other debtors (74,250) (165,914) Trade and other creditors 23,721 (11,881) Provisions and employee benefits (5,572) 12,781 ----------------------------- -----------------------------

Cash generated from operations 120,828 (133,123) Interest received 1,886 1,169 ----------------------------- -----------------------------

Net cash from/(used in) operating activities 122,714 (131,954) ============================= =============================

Cash flows from investing activities

Purchase of tangible assets (11,250) – ----------------------------- -----------------------------

Net cash used in investing activities (11,250) – ============================= =============================

Net increase/(decrease) in cash and cash equivalents 111,464 (131,954)

Cash and cash equivalents at beginning of year 1,253,449 1,385,403 ------------------------------------- -------------------------------------

Cash and cash equivalents at end of year 1,364,913 1,253,449 ===================================== =====================================



Notes to the Financial Statements


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1. General information The charity is a public benefit entity and a private company limited by guarantee, registered in England and

Wales and a registered charity in England and Wales. The address of the registered office is 8 Market Place, Southwark Park Road, Bermondsey, London, SW16 3UQ.

2. Statement of compliance These financial statements have been prepared in compliance with FRS 102, 'The Financial Reporting

Standard applicable in the UK and the Republic of Ireland', the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102)) and the Companies Act 2006.

3. Accounting policies Fixed assets capitalisation Tangible fixed assets are stated at cost or valuation less depreciation. Fixed assets costing more than

£1,000 are capitalised where they are not replacements of assets previously capitalised. Basis of preparation The financial statements have been prepared on the historical cost basis, as modified by the revaluation of

certain financial assets and liabilities and investment properties measured at fair value through income or expenditure.

Pensions The company operates a defined contribution scheme. It is a funded scheme and the assets are held

externally of the company. The company contributes 5.1% of gross pay to the scheme for anyone who transferred from the previous scheme and for any employee who has joined since the closure of the previous scheme the company contributes 5.0% of gross pay. There have been no changes to these contributions during the year or the previous year. Previously the company operated a defined benefit pension scheme. It was closed at 31 March 2008. The company is making annual contributions to the closed scheme, see note 16.

Going concern

There are no material uncertainties about the charity's ability to continue. The Covid 19 Pandemic has not had a material impact on Southwark Citizens Advice funding. Hospital based projects such as Major Trauma and Limb Reconstruction will be providing a reduced service for the year 2020/21, however we have received additional Covid 19 grant funding totalling £26k from various funders. With the use of unrestricted funds and grants received, the bureau has adapted to government social distancing measures. Employees and volunteers are able to work from home as well as any of the offices to ensure we continue to deliver our services during the pandemic within Southwark.

We do not anticipate any difficulties to meet our working capital commitments over the next 12 months due to the healthy level of Free Reserves and Cash in Bank.



Notes to the Financial Statements (continued)


3. Accounting policies (continued)

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Judgements and key sources of estimation uncertainty Southwark Citizen Advice Bureaux Service has worked on a Corporate Risk Management exercise. A risk

management strategy and risk register were agreed by the Trustee Board. The Trustees recognise that any major risks to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end Southwark Citizen Advice Bureaux Service is continually monitoring and managing its risk, reviewing the corporate risk register and ensuring action plans are in place to mitigate its key risks.

Included in external risks is that of the loss of funding. The effects of this have been reduced by the

procedures in place, which have resulted in funding being secured from a variety of sources. The charity continues to seek to diversify its funding sources. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity.

The trustee board has approved a new information assurance strategy, having identified the risk presented

by the significant amounts of client data held in the bureau. An information assurance management team exists to ensure the confidentiality, integrity and availability of all our sensitive data assets is maintained to a level which is consistent with the requirements of our clients, our funders and our strategic partners. The bureau aims to achieve an appropriate level of compliance to the Data Protection Act, the Cabinet Office's Security Policy Framework and to industry best practice, as defined by the ISO 27000 series of standards.

Fund accounting Unrestricted funds are available for use at the discretion of the trustees to further any of the charity's

purposes. Designated funds are unrestricted funds earmarked by the trustees for particular future project or

commitment. Restricted funds are income received for restricted purposes and projects. These funds are subjected to

restrictions on their expenditure declared by the funder.

Debtors

Short term debtors are measured at transaction price, less any impairment. Loans receivable are measured

initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method, less any impairment.

Cash and cash equivalents

Cash is represented by cash in hand and deposits with financial institutions repayable without penalty on

notice of not more than 24 hours. Cash equivalents are highly liquid investments that mature in no more than three months from the date of acquisition and that are readily convertible to known amounts of cash with insignificant risk of change in value.

Creditors

Basic financial liabilities, including trade and other creditors, loans from third parties and loans from related

parties, are initially recognised at transaction price, unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Such instruments are subsequently carried at amortised cost using the effective interest method, less any impairment.






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Incoming resources

All incoming resources are included in the statement of financial activities when entitlement has passed to

the charity; it is probable that the economic benefits associated with the transaction will flow to the charity and the amount can be reliably measured. The following specific policies are applied to particular categories of income:

income from donations or grants is recognised when there is evidence of entitlement to the gift, receipt is probable and its amount can be measured reliably.

legacy income is recognised when receipt is probable and entitlement is established.

income from donated goods is measured at the fair value of the goods unless this is impractical to measure reliably, in which case the value is derived from the cost to the donor or the estimated resale value. Donated facilities and services are recognised in the accounts when received if the value can be reliably measured. No amounts are included for the contribution of general volunteers.

income from contracts for the supply of services is recognised with the delivery of the contracted service. This is classified as unrestricted funds unless there is a contractual requirement for it to be spent on a particular purpose and returned if unspent, in which case it may be regarded as restricted.

Resources expended Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any VAT

which cannot be fully recovered, and is classified under headings of the statement of financial activities to which it relates:

expenditure on raising funds includes the costs of all fundraising activities, events, non-charitable trading activities, and the sale of donated goods.

expenditure on charitable activities includes all costs incurred by a charity in undertaking activities that further its charitable aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charity apportioned to charitable activities.

other expenditure includes all expenditure that is neither related to raising funds for the charity nor part of its expenditure on charitable activities.

All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs attributable

to a single activity are allocated directly to that activity. Shared costs are apportioned between the activities they contribute to on a reasonable, justifiable and consistent basis.

Tangible assets All fixed assets are initially recorded at cost. Depreciation Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the

useful economic life of that asset as follows: Computers & other electonic

equipment - 33% straight line

Impairment of fixed assets A review for indicators of impairment is carried out at each reporting date, currently all our tangible fixed

assets have been written off and whilst the resale value of the assets is negligible the cost to replace from new would be in line with the gross value shown in our tangible fixed asset note.






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Provisions Provisions are recognised when the entity has an obligation at the reporting date as a result of a past event,

it is probable that the entity will be required to transfer economic benefits in settlement and the amount of the obligation can be estimated reliably. Provisions are recognised as a liability in the statement of financial position and the amount of the provision as an expense.

Provisions are initially measured at the best estimate of the amount required to settle the obligation at the

reporting date and subsequently reviewed at each reporting date and adjusted to reflect the current best estimate of the amount that would be required to settle the obligation. Any adjustments to the amounts previously recognised are recognised in income or expenditure unless the provision was originally recognised as part of the cost of an asset. When a provision is measured at the present value of the amount expected to be required to settle the obligation, the unwinding of the discount is recognised as a finance cost in the statement of financial activities in the period it arises, and is allocated to the appropriate expenditure heading.

Financial instruments A financial asset or a financial liability is recognised only when the entity becomes a party to the contractual

provisions of the instrument. Current assets and current liabilities are subsequently measured at the cash or other consideration

expected to be paid or received and not discounted. Defined contribution plans Contributions to defined contribution plans are recognised as an expense in the period in which the related

service is provided. Prepaid contributions are recognised as an asset to the extent that the prepayment will lead to a reduction in future payments or a cash refund.

When contributions are not expected to be settled wholly within 12 months of the end of the reporting date

in which the employees render the related service, the liability is measured on a discounted present value basis. The unwinding of the discount is recognised as an expense in the period in which it arises.

4. Limited by guarantee Southwark Citizens Advice Service is a company limited by guarantee and accordingly does not have a

share capital. Every member of the company undertakes to contribute such amount as may be required not exceeding £1

to the assets of the charitable company in the event of its being wound up while he or he is a member. 5. Donations and legacies

Unrestricted

Funds Total Funds

2020 Unrestricted

Funds Total Funds

2019 £ £ £ £

Donations

General Donations 3,309 3,309 1,118 1,118 ===================== ===================== ===================== =====================





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6. Charitable activities

Unrestricted

Funds Restricted

Funds Total Funds

2020 £ £ £ London Borough of Southwark 925,997 22,400 948,397 Toynbee Hall – 371,836 371,836 The Big Lottery Fund – – – Citizens Advice 1,365 244,558 245,923 MacMillan Cancer Support – 85,949 85,949 Dimbleby Cancer Care & Palliative Care – 83,868 83,868 Trust for London – 25,000 25,000 Thames Water Trust Fund – 28,000 28,000 Kings College Hospital (Limb Construction) – 5,500 5,500 London & Quadrant Housing Trust 1,969 – 1,969 Legal Aid Contract – 77,516 77,516 Cardinal Management Ltd - Major Trauma Centre – 47,840 47,840 The Money Advice Service Limited - What Works – – – Universal Credit Migration – 10,000 10,000 Allen & Overy – – – Santander – – – Other Income from Charitable Activities 1,250 – 1,250 ----------------------------- ------------------------------------- -------------------------------------

930,581 1,002,467 1,933,048 ============================= ===================================== =====================================

Unrestricted

Funds Restricted

Funds Total Funds

2019 £ £ £ London Borough of Southwark 698,598 61,648 760,246 Toynbee Hall – 230,341 230,341 The Big Lottery Fund – 27,995 27,995 Citizens Advice – 60,702 60,702 MacMillan Cancer Support – 84,996 84,996 Dimbleby Cancer Care & Palliative Care – 82,427 82,427 Trust for London – 40,000 40,000 Thames Water Trust Fund – 27,875 27,875 Kings College Hospital (Limb Construction) – – – London & Quadrant Housing Trust 16,875 – 16,875 Legal Aid Contract – 20,608 20,608 Cardinal Management Ltd - Major Trauma Centre – 45,230 45,230 The Money Advice Service Limited - What Works – (2,990) (2,990) Universal Credit Migration – 11,478 11,478 Allen & Overy – 9,500 9,500 Santander – 5,000 5,000 Other Income from Charitable Activities – – – ----------------------------- ----------------------------- -------------------------------------

715,473 704,810 1,420,283 ============================= ============================= =====================================

7. Investment income

Unrestricted

Funds Total Funds

2020 Unrestricted

Funds Total Funds

2019 £ £ £ £ Bank interest receivable 1,886 1,886 1,169 1,169 ===================== ===================== ===================== =====================





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8. Expenditure on charitable activities by fund type

Unrestricted

Funds Restricted

Funds Total Funds

2020 £ £ £ Charitable Activities 593,843 683,657 1,277,500 Support costs 139,189 328,810 467,999 ----------------------------- ------------------------------------- -------------------------------------

733,032 1,012,467 1,745,499 ============================= ===================================== =====================================

Unrestricted

Funds Restricted

Funds Total Funds

2019 £ £ £ Charitable Activities 408,880 608,307 1,017,187 Support costs 252,700 153,901 406,601 ----------------------------- ----------------------------- -------------------------------------

661,580 762,208 1,423,788 ============================= ============================= =====================================

9. Expenditure on charitable activities by activity type

Unrestricted

Funds Restricted

Funds Total Funds

2020 £ £ £ Staff costs 559,422 619,516 1,178,938 Training 2,456 7,265 9,721 Office costs 31,965 56,876 88,841 ----------------------------- ----------------------------- -------------------------------------

593,843 683,657 1,277,500 ============================= ============================= =====================================

Unrestricted

Funds Restricted

Funds Total Funds

2019 £ £ £ Staff costs 383,213 564,205 947,418 Training costs 2,301 1,667 3,968 Office costs 23,366 42,435 65,801 ----------------------------- ----------------------------- -------------------------------------

408,880 608,307 1,017,187 ============================= ============================= =====================================





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10. Analysis of support costs

Unrestricted

Funds Restricted

Funds Total Funds

2020 £ £ £ Staff costs 48,292 121,270 169,562 Premises 24,839 62,374 87,213 Legal & Professional 7,687 19,303 26,990 Office costs 50,121 125,863 175,984 Depreciation 3,750 – 3,750 Governance 4,500 – 4,500 ----------------------------- ----------------------------- -----------------------------

139,189 328,810 467,999 ============================= ============================= =============================

Unrestricted

Funds Restricted

Funds Total Funds

2019 £ £ £ Staff costs 124,612 77,296 201,908 Premises 78,547 48,722 127,269 Legal & Professional 24,795 15,381 40,176 Office costs 20,154 12,502 32,656 Governance 4,592 – 4,592 ----------------------------- ----------------------------- -----------------------------

252,700 153,901 406,601 ============================= ============================= =============================

11. Auditors remuneration

2020 2019 £ £ Fees payable for the audit of the financial statements 4,500 4,500 ===================== =====================

12. Staff costs The total staff costs and employee benefits for the reporting period are analysed as follows:

2020 2019 £ £ Wages and salaries 1,179,354 1,001,202 Social security costs 95,224 84,377 Employer contributions to pension plans 73,922 63,747 ------------------------------------- -------------------------------------

1,348,500 1,149,326 ===================================== =====================================

The average head count of employees during the year was 47 (2019: 48). The average number of full-time

equivalent employees during the year is analysed as follows: 2020 2019 No. No. Number of full time equivalent staff 36 33 ============ ============

The number of employees whose remuneration for the year fell within the following bands, were:

2020 2019 No. No. £60,000 to £69,999 0 1 ============ ============





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13. Trustee remuneration and expenses No members of the Management Committee received any remuneration during the year. Reimbursed travel costs incurred by the members of the management committee were £71 (2019 - £524)

this relate to one trustee (2019 - 1). 14. Tangible fixed assets

Equipment Total £ £ Cost At 1 April 2019 80,376 80,376 Additions 11,250 11,250 ------------------------- -------------------------

At 31 March 2020 91,626 91,626 ========================= =========================

Depreciation At 1 April 2019 80,376 80,376 Charge for the year 3,750 3,750 ------------------------- -------------------------

At 31 March 2020 84,126 84,126 ========================= =========================

Carrying amount At 31 March 2020 7,500 7,500 ========================= =========================

At 31 March 2019 – – ========================= =========================

15. Debtors

2020 2019 £ £ Prepayments and accrued income 12,497 7,433 Grants in arrears 159,419 160,595 Other debtors 83,813 20,680 ----------------------------- -----------------------------

255,729 188,708 ============================= =============================

16. Creditors: amounts falling due within one year

2020 2019 £ £ Trade creditors 32,947 35,834 Accruals and deferred income 27,042 44,721 Social security and other taxes 100,607 99,450 Deferred income 21,412 – Other creditors 23,037 26,227 ----------------------------- -----------------------------

205,045 206,232 ============================= =============================





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17. Provisions

Pensions and similar

obligations £ At 1 April 2019 207,167 Charge against provision (5,572) -----------------------------

At 31 March 2020 201,595 =============================

18. Pensions and other post retirement benefits Defined contribution plans The amount recognised in income or expenditure as an expense in relation to defined contribution plans

was £73,922 (2019: £63,747). Southwark Citizens Advice Bureau Service participated in the National Association of Citizens Advice

Bureaux Pension and Assurance Plan (1991) which was a defined benefit scheme. It operated in the UK and provided both pensions in retirement and death benefits to members. Pension benefits are related to the members' final salaries at retirement and their length of service at the date they retired or left pensionable service. The Plan closed to future accrual on 31 March 2008.

More than one employer participated in the scheme and Southwark Citizens Advice Bureau Service is

unable to identify its share of the underlying assets and liabilities in the scheme. This defined benefit scheme being accounted for as a defined contribution scheme as the assets of the defined benefit scheme are not clearly identifiable and cannot be accounted for separately.

In accordance with the schedule of contributions in force over the 2020/21 accounting year, the

contributions to the Plan for the year ending 31 March 2021 are expected to be £2,049,000, which includes £1,749,000 towards the deficit and £300,000 as an allowance for administration expenses and all scheme levies.

The Plan is a registered scheme under UK legislation. The Plan is subject to the scheme funding

requirements outlined in UK legislation. The Plan is governed by the Plan's Trust Deed and Rules dated 4 April 2011. The Trustee is responsible for the operation and the governance of the Plan, including making decisions regarding the Plan's funding investment strategy (although they are required to consult the Principal Employer).

A full actuarial valuation of the Plan was carried out as at 31 March 2020 by a qualified independent

actuary, based upon membership data as at 31 March 2019, allowing for assumed membership movements over the period from this date, and any material membership movements significantly different from those assumed (e.g. transfers out). The formal triennial actuarial valuation as at 31 March 2019 is currently being undertaken.

The most recent formal actuarial valuation of the Plan was as at 31 March 2016 and revealed a funding

deficit of £52,374,000. In the recovery plan agreed following the valuation, the Principal Employer and other participating employers agreed to pay deficit reduction contributions of £1,749,000 per annum with the view to eliminating the deficit by 31 December 2033.

The liabilities of the Plan are based on the current value of expected benefit payment cashflows to members

of the Plan over the next 60 or more years. The average duration of the liabilities is approximately 17 years. The Plan is exposed to actuarial risks such as market (investment) risk, interest rate risk, inflation risk,

currency risk and longevity risk. The closed scheme has current and future pensioners. The employers will continue to make contributions

to the scheme in future periods. The best estimate of contributions to be paid by Southwark Citizens Advice Bureau Service to the scheme for the period beginning on or after 1 April 2018 is £7,200 per annum.





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In the year ended 31 March 2017 as recommended by FRS102 the trustees decided to make provision for

their proportion of the deficit on the basis of the current total annual contributions and that the deficit will take just under 50 years to repay and using discounting techniques amounted to £200,188 which they provided for in full. In the trustees opinion this remains a reasonable estimate and on that basis the period of repayment is now 47 years and therefore have taken £5,702 during the year to 31 March 2020 increasing the provision to £201,595.

19. Analysis of charitable funds

Unrestricted funds

At 1 April 2019 Income Expenditure

At 31 March 202

0 £ £ £ £ General funds 1,018,758 935,776 (733,032) 1,221,502 ===================================== ============================= ============================= =====================================


At 31 March 2019

£ £ £ £ General funds 962,578 717,760 (661,580) 1,018,758 ============================= ============================= ============================= =====================================

Restricted funds


At 31 March 202

0 £ £ £ £ Capitalise Money Advice – 371,836 (371,836) – Macmillan & Dimbleby Welfare Benefits Advice – 169,817 (169,817) – Big Lottery - Reaching Communities – – – – Forum for Equality & Human Rights – 22,400 (22,400) – Trust for London – 25,000 (25,000) – Energy Advice 10,000 30,993 (40,993) – Thames Water Trust – 28,000 (28,000) – Cardinal Management - Major Trauma Centre – 47,840 (47,840) – Tenants Fund – – – – Universal Credit Migration – 174,565 (174,565) – Kings College - Limb Reconstruction – 5,500 (5,500) – The Money Advice Service - What Works – – – – Universal Support Project – 10,000 (10,000) – Universal Support Best Practice Lead – 39,000 (39,000) – Legal Aid Contract – 77,516 (77,516) – ------------------------- ------------------------------------- ------------------------------------- ------------

10,000 1,002,467 (1,012,467) – ========================= ===================================== ===================================== ============





- 26 -

At 1 April 2018 Income Expenditure At

31 March 2019 £ £ £ £ Capitalise Money Advice – 230,341 (230,341) – Macmillan & Dimbleby Welfare Benefits Advice – 167,423 (167,423) – Big Lottery - Reaching Communities 28,207 27,995 (56,202) – Forum for Equality & Human Rights – 22,400 (22,400) – Trust for London 3,467 40,000 (43,467) – Energy Advice 24,360 43,606 (57,966) 10,000 Thames Water Trust – 27,875 (27,875) – Cardinal Management - Major Trauma Centre – 45,230 (45,230) – Tenants Fund 5,625 39,375 (45,000) – Universal Credit Migration 5,739 11,478 (17,217) – Kings College - Limb Reconstruction – – – – The Money Advice Service - What Works – (2,990) 2,990 – Universal Support Project – 20,018 (20,018) – Universal Support Best Practice Lead – 11,451 (11,451) – Legal Aid Contract – 20,608 (20,608) – ------------------------- ----------------------------- ----------------------------- -------------------------

67,398 704,810 (762,208) 10,000 ========================= ============================= ============================= =========================

Capitalise Money Advice Project - Restricted fund provided by Toynbee Hall through the Money

Advice Service for the provision of face to face money advice.

Macmillan & Dimbleby Welfare Benefits Advice Project - Restricted fund provided by Macmillan

Cancer Support and Dimbleby Cancer Care to provide welfare benefits advice for people affected by cancer at hospitals across South East London. With additional funding from Guys & St Thomas', Lewisham Hospital and Kings College Hospital Trusts.

Forum for Equality & Human Rights - Restricted fund from Southwark Council to act as critical friend

in relation to equalities and human rights in the Borough.

Energy Advice - Funding received from Age UK, Southwark Council, DECC and Citizens Advice to tackle

fuel poverty.

Thames Water Trust Projects - Restricted fund project to provide water and energy saving advice and

debt advice.

Cardinal Management Ltd - Major Trauma Centre - Funding from Cardinal Management Ltd to provide

a generalist advice service for patients on the Major Trauma unit at Kings Hospital.

Universal Credit Migration Project - Funding from United St Saviours to increase our advice capacity

linked to help Universal Credit claimants in the North of the borough.

Legal Aid Contract - Income from Legal Aid agency for providing legal assistance for Housing and Immigration cases.

Universal Credit Support - Restricted fund project from Citizens Advice Bureaux provided by DWP to

assess clients and help make Universal Support claims using a multiple of channels such as face to face, telephone and online.

Universal Support Best Practise Lead - Restricted fund project from Citizens Advice Bureaux

provided by DWP to gather and share information about the performance of Universal Credit and Help to Claim, build local relationships and to develop and share best practice.

Limb Reconstruction - Restricted fund project from Kings College University to provide the Limb

Reconstruction Unit with an adviser who will give patients advice and information on benefits, debt, housing and employment.





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20. Analysis of net assets between funds Unrestricted

Funds Restricted

Funds Total Funds

2020 £ £ £

Tangible fixed assets 7,500 – 7,500 Current assets 1,620,642 – 1,620,642 Creditors less than 1 year (205,045) – (205,045) Creditors greater than 1 year (201,595) – (201,595) ------------------------------------- ------------ -------------------------------------

Net assets 1,221,502 – 1,221,502 ===================================== ============ =====================================

Unrestricted

Funds Restricted

Funds Total Funds

2019 £ £ £

Tangible fixed assets – – – Current assets 1,432,157 10,000 1,442,157 Creditors less than 1 year (206,232) – (206,232) Creditors greater than 1 year (207,167) – (207,167) ------------------------------------- ------------------------- -------------------------------------

Net assets 1,018,758 10,000 1,028,758 ===================================== ========================= =====================================

21. Analysis of changes in net debt

At 1 Apr 2019 Cash flows

At 31 Mar 2020

£ £ £ Cash at bank and in hand 1,253,449 111,464 1,364,913 ===================================== ============================= =====================================

22. Operating lease commitments The total future minimum lease payments under non-cancellable operating leases are as follows:

2020 2019 £ £ Later than 5 years 63,950 29,000 ========================= =========================

23. Related parties No trustee or other person related to the charity had any personal interest in any contract or transaction

entered into by the charity during the year (2019 - Nil) In an arm's length transaction to Stephen Baughan Limited, a company under the control of an employee of the Bureaux, was paid £559 (2019 - £616) in respect of accounting software supplied to the company.

Documents

Southwark Citizens Advice Bureaux Service Company Limited