Spanish for Telecommunicators

Presented by:[Insert Training Agency Here]

TCLEOSE Course #22109

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Instructors

[Insert Instructors Name(s)]

Student Introduction

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Course Objectives

Learn the proper enunciation of the Spanish alphabet, words, and phrases.

Be able to recognize the pronunciation of Spanish numbers, weekdays and months.

Learn basic Spanish grammar which will help you communicate more effectively.

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Course Objectives Continued

Be able to use key Spanish phrases to

assess your caller’s needs.

Be able to access [Translation Service] for full translation services.

Discuss some of the unique cultural norms of callers who speak Spanish.

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What’s a “Hispanic?”• Term coined by U.S. Census Bureau to refer to

all Spanish speakers and people with Spanish surnames.

• Much resistance to term from “Hispanics”

• Not all Latin Americans speak Spanish.

• Largest Spanish speaking populations in U.S. are from Mexico, Puerto Rico, & Cuba.

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Fear Not!

Nothing to FearDon’t be intimidatedYou may be confused

…by the grammar…by the pronunciation…by the native speaker…by the people around

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Pronunciation vs. Enunciation

Pronunciation • The act or manner of articulating speech• A phonetic transcription of a given word

Enunciation• To declare formally; state.

• To pronounce clearly; enunciate

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Easy Does It

Remember even though Spanish is a foreign language to you,it is very phonetic, and therefore, very easy to pronounce

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How we pronounce a word is usually based on how we

recall hearing it.

HOLA

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What Spanish words do you know??

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Tips for the Tongue

It is important to remember… that

is like before or

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is like

is always silent

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The letter is pronounced

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Spanish AlphabetA = Ah B = beh C = seh CH = CHeh

D = deh E = EH F = EH-feh G = HEH

H= AH-cheh I = ee J = HOH-tah K = kah

L = EH-le LL=EH-yeh M = EH-meh N = EH-neh

N = EH-nyeh O = Oh P = peh Q = koo

R = EH-reh RR= EH rreh S = EH-seh T = teh

U = OO V = veh W=DOH-BLEH-OOH X = EH-Kees

Y=E-GRIHYEH-GAH

Z=SEh-TAH    

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Can I Buy a Vowel?

à=AH

è=EH

í =EE

ó =OH

ú =Ooh

Father

Elementary

Me

Orange

do

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Spanish for Telecommunicators

When a word ends in a vowel or “n” or “s”, the next to the last syllable is stressed

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“y” is only a vowel when it stands alone!

Spanish version Spanish

of “and” for “or”

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Consonant Sounds

B C CH D F

G H J K L

LL M N Ñ P

Q R RR S T

V W X Y Z

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Sound Off

When a word ends in any consonantother than “n” or “s”,

the last syllable is emphasized.

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Accented Letters

Help with pronunciation - Mamá, (mah-mAH)

Interés (een-teh-rEHs)Terrífico (the-rrEE-fee-koh)

Create new words –

Si (If) Sí (Yes)

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The “Tilde”

ÑMañana (tomorrow)

(mah-Nyah-nah)

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Diéresis (Umlaut)

üVergüenza (shame)(behr-goo-ehn-sah)

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¡Punctuation Marks!

Let’s the reader know the sentence isa expressive emotion or a question.

¡Salga de la casa! Get out of the house!

¿Que es su emergencia?What is your emergency?

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A diphthong is a combination of two vowels, pronounced as a single syllable.

The “a, o, and e”…are strong. That means you pronounce them with a lot of EMPHASIS.

The “u” and “i” are the weak vowels, so say them softly.

Dealing with Diphthongs

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Perfect Cognate

A word that is spelled exactly the sameor almost the same in two differentlanguages and has the same definition

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Spanish/English Cognates

Horrible ColorNatural BananaPopular

SociableTerrible RadioSoda DoctorPlaza Chocolate

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Near Cognates

Words so similar in both languages that their meanings are unmistakable.

• A letter or two is different,• An accent mark on the Spanish word

distinguishes that word from English.

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Ambulancia MomentoAccidente PolicíaAgente TeléfonoReporte ProblemaInformación Contrabando

Spanish/English Near Cognates

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Numbers

One = uno Six = Seis

Two = dos Seven = Siete

Three = Tres Eight = Ocho

Four = Cuatro Nine = Nueve

Five = Cinco Ten = Diez

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Eleven = Once (OHN-seh)

Twelve = Doce (DOH-seh)

Thirteen = Trece (TREH-seh)

Fourteen = Catorce (kah-TOHR-seh)

Fifteen = Quince (KEEN-seh)

Numeros

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Big Numbers

Hundred Cien, CientoThousand

MilMillion

MillónNineteen hundred.... Mil novecientos…

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Area Codes

Be familiar with area code(s) for your jurisdiction -

•[add local area code]•[add local area code]

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What Time Is It?

¿Qué hora?Son las dos. (It is 2:00)Son las cinco y quince. (It is 5:15)Son las cuátro y media. (It is 4:30)

Mediodía = NoonMedianoche = Midnight

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Days of the Week

Monday = LunesTuesday = MartesWednesday = MiércolesThursday = JuevesFriday = ViernesSaturday = SábadoSunday = Domingo

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Months

January April

- Enero - AbrilFebruary May

- Febrero - MayoMarch June

- Marzo - Junio

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Months

July October

- Julio - Octubre

August November

- Agosto -NoviembreSeptember December

- Septiembre - Diciembre

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Adam or Eve?

“o” ending = Masculine and

“a” ending = Feminine

Generally, words ending in “o” are masculine. There are exceptions as in any language, the most common being: “LA mano”, “EL agua”.

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One or More?

As in English, nouns in Spanish can be singular or plural. The “s” or “es”

ending on a noun indicates the plural.

El, LaLos, Las

Unos, Unas

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Me, Myself & I

Subject PronounsEnglish Spanish

I YoTú You

(informal)Usted You (formal)Él HeÉlla She

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Plural Pronouns

English SpanishWe Nosotros/trasYou (Spain) Vosotros/trasThey (masc.) EllosThey (fem) Ellas

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“Sir/Madam”?

“usted”

As a professional, you should use “usted” when addressing Spanish-speaking people as a sign of respect.

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Greetings

Good MorningGood AfternoonGood EveningHow may I help you?Can I help you?Thank You for callingHave a good DayHope it goes well

• Buenos días• Buenas tardes• Buenas noches• ¿Cómo le puedo ayudar?• Puedo ayudarle?• Gracias por llamar• ¡Que tenga buen día!• Que le vaya bien

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I am the VOICE of 9-1-1

Bueno, habla la despachadora de 911.Hello, this is the 9-1-1(female)dispatcher

Bueno, habla el despachador de 911. Hello, this is the 9-1-1(male)dispatcher

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What’s in a Name?

¿Cómo se llama?

¿Que es su Apellido?

¿Que es su nombre completo?

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Spanish Last NamesJuan Roberto Gonzalez López

– Gonzalez is his father’s last name.– López is his mother’s name.

Ana Maria Pérez Soto de* Cruz– Pérez is her father’s last name.– Soto is her mother’s name.– Cruz is Ana Maria’s married name.

* “de” means “of, from, or about” and is often used to indicate that a woman is married.

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Let’s Practice

If Antonio Roberto Treviño Gonzalezmarried María Victoria Mata Resendez, what would be her married names?

If they have a baby boy named José María, what would his full name be?

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Helpful Phrases

Speak slowly, please- Hable despacio, por favor

I speak little Spanish- Hablo poco español

Is there anyone there who speaks English? - ¿Hay alguien alli que habla ingles?

Repeat- Repita

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Hispanic Cultural Norms

•Traditional gender roles

•Family dynamics

•Children as Interpreters

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I do not understand

- No entiendo

Can you understand me?

- ¿ Me entiende?

Does anyone speak English?

- ¿ hay alguien que habla ingles?

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Do you have an emergency, yes or no?Tienes una emergencia, si o no?

Do you need…the Police?

Necesitas la policia?

…the Paramedics?

…los medicos?

…the Fire Department?

…los bomberos?

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Key Phrases to Verify ALI/ANI

What is your address?• ¿Que es su dirección?

What is your phone number?• ¿Que es su número de teléfono?

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HELP!Using [Translation

Service]• [Insert the process for conferencing with your

agency’s translation service]• [Insert your prompts, such as:

What language, please?Client ID?Client Name?Other?]

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Who’s on First?

Which?Who?What? When?Where?Why?How?How Many?

• ¿Cúal?• ¿Quién?• ¿Qué?• ¿Cuándo?• ¿Dónde?• ¿Por Qué?• ¿Cómo?• ¿Cuánto

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Good to KnowPlease, don’t hang up… don’t hang up.

Por favor, no cuelge… no cuelge.

One MomentUn Momento

Please don’t hang up. Wait for a translator.

Por favor, no cuelge. Espere a un traductor.

Just a moment, I need to send helpUn momento, necesito mandar ayuda.

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Easy on the Ear!

Calm down

¡Calmese!

Help is on the way.

Ayuda esta en camino.

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Weapons? ¿Hay Armas, Si o No?

¿Que tipo?

Gun/PistolKnifeHammerScissorsStickBat

• Pistola• Cuchillo• Martillo• Tijeras• Palo• Bate

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Weapons? ¿Hay Armas, Si o No?

¿Que tipo?

RifleShotgunBottleAxeChainDagger

• Rifle• Escopeta• Botella• Hacha• Cadena• Daga

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Mas armas!

•Mecate

•Navaja/Daga

•Bomba

•Ladrillo

•Hoja de afeitar

Rope

Switchblade

Bomb

Brick

Razor blade

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Words to Listen for…

A fight– Una lucha or pelea

Fighting – Luchando/Peleando

Bomb threat - Amenaza de bomba

Car accident - Accidente de carros

Bicycle accident - Accidente de bicicleta

Telephone threat - Amenaza por teléfono

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Let’s all agree

Adjectives agree in number and genderwith the nouns they describe or modify

The white blouse

- La camisa blanca

The yellow cars

- Los carros amarillos

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Descriptions

TallShortThinStocky/FatYoungOldHispanicCaucasianAfrican-American

• Alto –a• Bajo –a• Delgado –a• Gordo –a• Joven• Viejo –a• Hispano –a• Blanco –a / Güero - a• Negro –a / Moreno - a

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ColorsBlackWhiteBlueBrownYellowOrangeGreenRedSilverSilver Plated

PinkPurpleGold

• Negro /a• Blanco /a• Azul• Moreno /a, Café / Marrón• Amarillo• Anaranjado• Verde• Rojo /a• Plata• Plateado• Rosa• Morado – a• Oro

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What Color Hair?

Blond, brown, black Rubio, café, negro

Brown, brown (dark) hair Pelo café /Moreno/Prieto

Black hair Pelo negro

White hair Pelo blanco

Medium hair Pelo mediano

Redhead rojo or pelirojo

Bald Calvo, Pelón Gray hair Canas

What color is his /her hair? ¿Qué color es su pelo?

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Do blondes have more fun?

BrunetteGoldDarkGrayLight (color tone)SilverSilver PlatedStraightCurlyShortLong

• Moreno• Dorado –a/oro• Oscuro –a• Gris• Claro –a• Plata• Plateado• Liso• Rizado,rizo• Corto• Largo

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More descriptors Describe the person Describa la persona

Race Weight-- Raza -- Pesa

Gender Freckles-- Sexo -- Pecas

Height Dimples-- Altura -- Hoyuelos

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All Dressed Up

ShirtPantsSocksShoesCoatJacketHat/capDressSandals

• Camisa/Playera• Pantalones• Calcetines• Zapatos• Abrigo• Chamarra/Chaqueta• Sombrero/gorra• Vestido• Sandalias/Chanclas

What is the person wearing? ¿Qué lleva puesto(a)?

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Key Information Needed

Where are you hurt? ¿Donde estas herido?

Is there blood? ¿Hay sangre?

From where? ¿De donde?

From where is the blood?

¿De donde esta sangrando? 2.3/6.1

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Body PartsHeadHairEyesNoseMouthArm (s)Hand (s)Finger (s)LegsFeet

• La cabeza• El pelo/cabello• Los ojos• La nariz• La boca• El (los) brazo (s)• La (s) mano (s)• El (los) dedo (s)• Las piernas• Los pies

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More Body Parts

Ear = La Oreja

Lips = Los Labios

Face = La cara

Teeth = Los Dientes

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¿Qué es su…

Name (complete)AddressZip CodePhone NumberDOBPlace of BirthAgeWork (Place of)

• Nombre completo• Dirección y calle• Código (Zona) postal• Número de teléfono• Fecha de nacimiento• Lugar de nacimiento• Edad o años• Trabajo

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Let’s Review

AlphabetNumbersWeekdays

ColorsClothing

Information to establish an event

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Miscellaneous Identifiers

ScarsMarksTattoosGlassesContact LensesPregnantDrunk/Inebriated

• Cicatrices• Marcas• Tatuajes• Lentes (Ante Ojos)• Lentes de contacto• Embarazada• Borracho/a Tomado Intoxicato

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VEHICLE DESCRIPTIONS ¿Tipo del auto?

CarroCamion/trocaSUVCamioneta/VanAutobúsUna bicicletaUna motocicleta

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More Vehicle Words to Use

¿Dos puertas? 2 Doors

¿Cuatro puertas? 4 Doors

¿Ano? Year

¿Es viejo? Old

¿Es nuevo? New

¿Color? Color

¿Numero de placa? License Number

¿State? State

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What Direction are You Going?

¿Qué dirección vas?NORTH/NORTE

EAST / ESTE

SOUTH/ SUR

WEST/ OESTE

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VEHICLE ACCIDENT – Key Words

– Un choque (a crash)

– El choque (the crash)

– Atropellado (run over)

– Herido/Lastimado (injury)

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Theft, Robbery or Burglary – Key Words

Robo – Burglary and RobberyAhora – Now (in progress)Esta mañana – this morningAnoche – last nightAyer - yesterday

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DOMESTIC VIOLENCE - Key Words

Pegar (Hit)Golpear (Hit)Matar (Kill)Violento (Violent)Loco (Crazy)Drogas (Drugs)Tomado (Drunk)Intoxicado (Intoxicated)¿Hay heridos? Is anyone hurt?

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Family Members

Mother, FatherParentsRelativesSpouseChildGuardianGrandmotherGrandfatherAunt/ Uncle

• Mamá, Papá• Padres or Papas• Parientes• Esposo (a)• Niño (a)• Guardián• Abuela• Abuelo• Tía / Tío

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Scenario

Respond to a DV call –– 1:45 am – Relative– Bruises, cuts– Not the first time– Alcohol involved– Unknown weapons

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The 4 Commandments of EMD

Is it a male or female? Boy or girl?

¿Es hombre o mujer? ¿Es niño o niña?

How old is he / she? ¿Cuántos años tiene?

Is he / she conscious? ¿Está conciente?

Is he / she breathing? ¿Está respirando?

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CHIEF COMPLAINTS

Ataque al corazónDolor de pechoEnfermedadLa heridaEl dolorHacerse dañoLa FiebreEl resfriadoLa gripeLa tos

• Heart attack• Chest Pain• Illness, Sickness• Injury• Pain• To injure oneself• Fever• Common cold• Flu• Cough

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CHIEF COMPLAINTS

La FracturaEl SIDALa PulmoníaEl Infarto de CorazónEl Inválido/aLa MedicinaLa Receta/Prescripción

• Fracture• AIDS• Pneumonia• Cardiac arrest• Handicapped• Medication• Prescription

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MEDICAL CALLS –more vocabulary

Faint DesmayoBleed SangrarBurn QuemarSwollen Hinchado

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Fire Lumbre/Fuego/EncendioFirefighter BomberoBurning Quemando

Is everybody outside? ¿Estan todos afuera?Get Out! ¡Salgese!Stay outside! ¡Quedese afuera!

FIRE CALLS –Key Words

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SCENARIO

• Answer 9-1-1 call

• Tell caller you speak little Spanish

• Get location

• Get call back number

• Police, Fire, or Ambulance?

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SCENARIO• Tell caller you don’t speak

much Spanish.

• Verify Caller’s address and phone number

• Tell caller not to hang up

• Get Language Line on the phone

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Recommended Reading

Essential Spanish for Law Enforcement

Mastering Spanish Vocabulary

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SIGAN CON CUIDADO