Specialty Human Services

Protecting Those Who Improve Your Community 

An insurance program for human and social service organizations

Your clients provide complex services.

They need protection for when something

happens. So, you need to recommend the

best insurance carrier for that protection.

You can trust us to protect those who

improve your community. Specialty Human

Services focuses on human and social service

organizations’ insurance needs. You can count

on our broad coverage, expert knowledge,

responsive service and financial strength.

Broad Coverage to a Universe of Organizations

You want one carrier that insures a wide range

of exposures and delivers essential services,

so you counsel your clients to find:

• The broadest coverage available

• With clear policy language

• Extended to as many of the organization’s

employees and volunteers as possible.

Our comprehensive coverages include:

• Separate limits for general liability, professional

liability and abuse or molestation coverages.

• Defense costs outside of limits

• Both occurrence-based and claims-made coverage

• Abuse or molestation coverage that

addresses sexual, physical and emotional

abuse, as well as bullying.

• Professional liability with a broad definition

of professional services. The policy

also covers those with “specialized

knowledge,” and not just

degreed professionals.

• Cyber risk insurance designed to address

risks such as security breaches, social

media attacks and extortion threats.

• A signature property broadening endorsement

that applies limits per location, and includes

coverage for crisis management, communicable

diseases and workplace violence.

• A directors’ and officers’ liability solution

You can find specific coverage information

on our website. Our admitted and surplus

coverages are approved in nearly all states.

We offer coverage to more than 200 different

organizations, from community organizations

to educational institutions to art institutions.

Visit our website to see the various classes of

organizations we protect. If you don’t see a

specific organization listed, please contact us.

Expert Knowledge

With Specialty Human Services, you will work with

professionals who have protected thousands of

organizations like your clients. We are dedicated to

and knowledgeable of their unique insurance needs.

To stay on top of industry trends, we emphasize

continuing education and industry certification.

Our employees hold designations such as

Chartered Property Casualty Underwriter,

Associate in Claims and Certified Insurance

Counselor. Our team holds more advanced

degrees and designations than it has employees.

We are especially proud of our claims team expertise.

Our claims employees work exclusively on human

and social service claims, and with an average

21 years of experience, there’s probably

not a claim they haven’t seen.

Unmatched Service

When you and your policyholders have a question,

it deserves a quick answer. So, we give you direct

access to the underwriters, claims professionals

and marketing specialists you need. You will know

our employees’ names and direct phone lines,

and won’t be funneled through a phone tree.

This level of service leaves our clients so impressed that

more than 95% of them renew their policy. Additionally,

in a recent agent survey, three of four agents said they

turn to Great American for their complex accounts.

When your client experiences a claim, this is the insurance

policy’s “moment of truth.” We believe in fair claims

handling and conduct ourselves with integrity in all claims

matters. To help manage expenses for your clients, we:

• Settle meritorious claims quickly and appropriately

challenge non-meritorious claims;

• Proactively manage files to ensure efficient litigation;

• Train our claims team to find signs of fraud; and

• Aggressively pursue subrogation to seek

reimbursement from a responsible party

who may cause damage to your clients.

Our services extend to the value-added benefits

we offer outside of the policy, including:

• Loss Prevention/Risk Management – help control

costs and keep your clients safe. Great American’s

loss prevention consultants review your clients’

operations so they are in line with state guidelines.

• eLearning – you and your clients want to stay

up-to-date on emerging risks, improve safety

and reduce losses. Our interactive training

provides courses geared specifically to the

human and social services marketplace.

• Background Checks – you and your clients

want as much information as possible to make

smart hiring decisions. Because of this, we offer

savings on IntelliCorp® services to both you and

your clients. IntelliCorp provides customers with

critical information, while maintaining privacy.

• Driver Monitoring –

many of your insureds

have auto and driving

risks. With SafetyFirstTM,

your clients can monitor

their drivers and identify those who are dangerous.

• School Safety –parents want their children to be

safe at school. Therefore we work with NewDawn

Security, which provides a holistic approach to school

safety with 26 “safe school standards.” NewDawn

works with schools on issues such as predator

prevention, bullying and active shooter response.

Rewarding Your Long-Term Loyalty

We are committed to building relationships with

independent agents and ensuring franchise value. To

help in this, we seek ways to reward you for your quality

of business, agency growth and long-term loyalty.

Once you attain at least $300,000 in annual written

premium, you are eligible for two incentive programs:

• Profit Sharing – Our lucrative program pays you

a generous portion of our earnings. Payouts are

based on profitability, with bonuses for growth and

consistent participation in Specialty Human Services’

program. Through profit sharing, you can earn up

to as much as 8% of your written premium.

• Most Valuable Producer – This invitation-based

program rewards agents who share our

commitment at the highest level. MVP agents

receive benefits that include increased commission,

an advertising allowance and loyalty credits.

Your marketing specialist can provide more

information for these programs.

You can trust our expertise. Our advanced degrees and designations outnumber our employees.

A Company You Can Count On

Great American Insurance Group’s roots go back to 1872

with the founding of its flagship company, Great American

Insurance Company. Based in Cincinnati, Ohio, the operations

of Great American Insurance Group are engaged primarily

in property and casualty insurance, focusing on specialty

commercial products for businesses, and in the sale of

traditional fixed and indexed annuities.

Great American Insurance Company is currently rated “A+”

(Superior) by A.M. Best, and has received an “A” (Excellent) or

higher rating from the A.M. Best Company for more than 100

years.* The members of the Great American Insurance Group

are subsidiaries of American Financial Group, Inc., also based

in Cincinnati, Ohio. AFG’s common stock is listed and traded

on the New York Stock Exchange and the Nasdaq Global

Select Market under the symbol AFG.

Corporate Headquarters 301 E Fourth Street Cincinnati, OH 45202

AgriBusiness®

Alternative Markets

Aviation

Bonds

Crop

Employer’s Comp Associates

Environmental

Equine Mortality

Excess Liability

Executive Liability

FCIA Management Company

Fidelity / Crime

Financial Institution Services

Great American Custom

Ocean Marine

Professional Liability

Property & Inland Marine

Public Sector

Specialty E&S

Specialty Equipment Services Specialty Human Services

Strategic Comp

Supplemental Unemployment

Trucking

*A.M. Best rating affirmed February 21, 2014. S&P rating affirmed December 4, 2013. Moody’s rating affirmed January 9, 2014. Ward’s Group®, 2014 Ward’s 50 Property and Casualty Companies. Great American Insurance Group, 301 E. Fourth Street, Cincinnati Ohio 45202. Coverage description is summarized. Refer to the actual policy for a full description of applicable terms, conditions, limits and exclusions. Policies are underwritten by Great American Insurance Company, Great American Assurance Company, Great American Alliance Insurance Company and Great American Insurance Company of New York, which are authorized insurers in all 50 states and the District of Columbia, and Great American Spirit Insurance Company, an authorized insurer in all 50 states and the District of Columbia, except for New Hampshire and Vermont. The following registered service marks are owned by Great American Insurance Company: the Great American Insurance Group eagle logo and the word marks Great American® and Great American Insurance Group®. © 2015 Great American Insurance Company. All rights reserved. 0194-SHS (1/15)

The Numbers Tell The Story

There are over 3,000 property and casualty insurance companies in the United States

Only 50 are included on the Ward’s 50 List for safety, consistency and performance

Only 5 have been rated “A” or better by A.M. Best for over 100 years

Only 2 are on both lists

Great American Insurance Company is 1 of the two

800.722.3260

SpecialtyHumanServices.com

Property & Casualty Operations - Specialty Divisions

Property & Casualty Operations - Subsidiaries

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El Aguila

Great American International

Marketform

Mid-Continent Group

National Interstate

Republic Indemnity

Summit