Pre-Proposal Conferencep

Space 5-4 Branded Specialty Retail

Greg Hatcher Deputy DirectorGreg Hatcher, Deputy DirectorConcessions & Quality Assurance Division

February 11, 2011

Detroit Metro Airport BackgroundDetroit Metro Airport Background

• 13th busiest airport in North America

• 2nd largest origination / destination • 2 largest origination / destination (O&D) Market in the Midwest…second only to Chicago

• Over 31 million passengers served in 2009.

• Two State-of-the-Art Terminals…less than 9-years old!

• Six runways and nearly 150 gates

• Non-stop service to 124 domestic and 28 international destinations

• …and new air service & routes added: – Tokyo Haneda, Beijing, Hong Kong, Shanghai, Seoul, Sao Paulo, London, Rome, Mexico City, and several new Rome, Mexico City, and several new domestic routes incl.: Atlantic City, Honolulu, Springfield, Sacramento, Tri Cities and more…

Detroit Metro AirportDetroit Metro AirportDevelopment ProgramDevelopment ProgramDevelopment ProgramDevelopment Program

Major Capital Projects CompletedMajor Capital Projects Completed

• McNamara Terminal / Northwest WorldGateway – Feb. 2002

• Fourth Parallel Runway Added -Fourth Parallel Runway Added Dec. 2001

• New South Access Road -Feb. 2002

• 400-Room On-Airport Westin Hotel - Dec. 2002

• McNamara Concourse B-E i F b 2005Expansion - Feb. 2005

• McNamara Concourse C Expansion - Nov. 2005

N N th T i l • New North Terminal –Sept. 2008

An An AwardAward--WinningWinning Airport Program…Airport Program…Detroit Metro is now one of the newest, most operationally-capable and efficient airports in North America. With nearly 150 gates and more than 130 world-class shops and restaurants airport-wide, DTW’s two state-of-the-art terminals now offer travelers one of the largest and most diverse airport concession programs in the world.

Physician’s Committee for Responsible Medicine Physician’s Committee for Responsible Medicine

DTW Ranked # 1 among large North American airports in a 2010 airport satisfaction study conducted by J.D. Power and Associates.

Airport Revenue News Airport Revenue News -- 2007 Best Concessions Poll2007 Best Concessions Poll

y py p2009 Healthiest Airports2009 Healthiest Airports

• 1st Place (and first ever perfect score in their study) for availability of healthy menu items at airport restaurants.

• Airport with the Best Overall Concession Program – Mc. Terminal • Airport with the Best Concessions Management Team – Mc. Terminal • Airport with the Best Overall Concession Program Design – Mc. Terminal • Airport with the Most Unique Services

Airport’s Council International Airport’s Council International North America (ACINorth America (ACI--NA) NA) –– 2006 2006 Excellence in Concessions ContestExcellence in Concessions Contest

• Best Food & Beverage Program

• Best Retail Specialty Program

WithWith Great DesignGreat Design & & WithWith Great DesignGreat Design & & FantasticFantastic Customer Amenities….Customer Amenities….

Space 5Space 5--4 4 pp

Your Brand Here…Your Brand Here…

Space 5Space 5--4 4 pp

And Here Too!

Thank You!Thank You!