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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section A - General Conversation Section B - Listening Comprehension Instructions Examiner to: • Test the candidate’s comprehension in each of the areas outlined, using the Command

Sheet plus a selection of notes and coins (£/pence or €/cents up to £10 or €10). Candidate to: • Have a blank sheet of paper for the spelling and number tests • Demonstrate comprehension by responding appropriately to the examiner’s instructions

and questions. Commands and questions Testing points What is the exact time now? Time Can you tell me your date of birth (or other familiar date)? Dates/years How much is this? (place a sum of money exceeding £5 or €5) Numbers I buy a drink for £1.40/€1.40. How much do I have left? Transactions Please put (eg 65p) in front of/behind my/your pen/book etc. Possessives I am going to tell you the details of a client and I would like you to write them down: The name of the contact person is Mrs Christine Williams. Spelling The company name is H G Motorcycles Ltd Spelling And the phone number is 01634 725669 Number

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section B - Listening Comprehension (continued) (Using the Command Sheet) Please could you show me - something blue/red/green etc? Colour - something rectangular/round/oval etc? Shape - something made of glass/paper etc Material - the biggest/smallest etc car Superlatives What is on the table? Vocabulary What do you think the (briefcase/palm top etc) is made of? Materials Where is the briefcase/jug/blue pen etc? Position How long does it take to fly from Paris to Berlin? Duration What time does the first/last etc plane from Paris arrive in Berlin? Time I want to arrive in Berlin before 6 p.m. Which train should I take? Time The plane costs €115, and the train costs €150. Which is cheaper/more expensive? Comparatives Examiner indicates the starting point (X) on the plan Sample instructions: You are here. Go straight ahead / turn left/right at the end of the corridor etc, and the room you want is in front of you/on your left etc. What room is it? Directions Which room is nearer to (.......), (x) or (y)? Distance Where is room (x)? Which room is next to/opposite/between (y)? Prepositions How do I get from (x) to (y)?* Directions * credit/distinction indicator

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section B COMMAND SHEET

Listening Comprehension

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section C - The World of Work Instructions Examiner to: • Ask the candidate to describe their job (or, for those candidates not in work, the job of

one of the characters on the picture sheet provided) • Ask a minimum of 1 question from each of the Key points sections Candidate to: • Describe their job (or the job of one of the characters on the sheet provided) • Respond to the examiner’s questions Key points Occupation and job title (prompt sheet questions) What is your job/What do you do? What is his/her job? What is your job title? What is his/her job title Place of work Who do you work for? Who does he/she work for? Where do you work? Where does he/she work? Working hours What hours do you work? What hours does he/she work Do you work the same hours every day? Does he work the same hours every

day? Daily routines Can you describe a typical day at work?* Can you describe a typical day at work?* Is each day the same? * Is each day the same? * Very simple qualitative evaluation of job Do you like your job? Do you think he/she likes his/her job? What do you like/dislike about it? * What do you think he/she likes about it?* Is your job interesting? * Do you think this is an interesting job?* * credit/distinction indicators (e.g. the use of adverbials sometimes and usually in discussing routines, and more elaborate descriptors in job evaluation)

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section C CANDIDATE CUE CARD

Discussion

THE WORLD OF WORK

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 - SET A Section D - Picture Description

AT THE WAREHOUSE Instructions Examiner to: • Give the candidate the Picture to study (allow 1 minute maximum) • Ask a minimum of 6 and a maximum of 10 questions Candidate to: • Study the Picture • Answer the questions Questions 1. Where are these people?

at a warehouse / at work 2. What kind of products do you think this warehouse is storing?

Any plausible answer eg Internet books, CD’s etc * 3. How many people are in the picture?

6 / there are six 4. What is this employee doing?

Speaking on an intercom system* 5. Why is she speaking?

Any plausible response eg checking something * 6. What are these men here doing?

collecting orders / stacking the shelves* 7. Why do you think this man is at the service desk?

to enquire about an order / to look for an order 8. What is this woman doing?

checking the order on the computer* 9. What time is it?

9.15 / quarter past nine 10. How long does the morning break last?

15 minutes 11. How long is it until the first break begins?

45 minutes / ¾ of an hour 12. What time does the lunch break begin?

at 1 (o’clock) 13. What can you see on the right hand side?

Water fountain / place to sit / notice board 14. What do you think people will do during their break?

any plausible response eg have a cigarette / coffee / water * credit/distinction indicators

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section D CANDIDATE CUE CARD

Picture description

AT THE WAREHOUSE

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section E - Role-play AT THE WAREHOUSE Instructions NOTE: The picture from Section D to be retained by the candidate Examiner to: • explain the procedure, referring to the Picture for Section D (you are the person sitting at

the computer, the candidate is the person standing next to you). • give the candidate the Cue Card to study for 1 minute • check that the candidate understands the key vocabulary and instructions • initiate and guide the dialogue Candidate to: • study the Cue Card • respond to the examiner as indicated on the Cue Card CANDIDATE CUE CARD (for Examiner reference) • You work in the sales department of an Internet book company • You need to check a customer’s order.

- Order number: GT487 - Customer’s name: Paragon Enterprise Ltd

• They want to change one book (“Better Business Practice”) for another book (“Best

Practice for Business”) • They also want to know if another order of theirs (RF907) has been sent out yet. NOTE: The Examiner will take the part of the employee who is checking the details on the computer.

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section E - Role-play

AT THE WAREHOUSE

CANDIDATE CUE CARD • You work in the sales department of an Internet book company • You want the sales clerk to check a customer’s order:

- Order number: GT487 - Customer’s name: Paragon Enterprise Ltd

• They want to change one book (“Better Business Practice”) for another book (“Best

Practice for Business”) • They also want to know if another order of theirs (RF907) has been sent out yet. NOTE: The Examiner will take the part of the employee who is checking the details on the computer.

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section E - Role-play

AT THE WAREHOUSE Guided dialogue EXAMINER Hello, what can I do to help? CANDIDATE Yes, I need to check a customer’s order. EXAMINER OK, what’s the order number? CANDIDATE It’s GT487 EXAMINER GT487 - yes, here we are - “Better Business Practice”. So what’s the

problem? CANDIDATE The customer wants to exchange it for another book.* EXAMINER No problem. So what’s the name of the book they want instead? CANDIDATE It’s called “Best Practice for Business” EXAMINER Do you know the author’s name or the ISBN number? CANDIDATE No I don’t (or appropriate imagined response) EXAMINER That’s okay - I can find it. However, I will need to make a note of the

customer’s name for the exchange of goods form. Do you have that? CANDIDATE Yes, it’s Paragon Enterprise Ltd. EXAMINER Can you spell that for me please. CANDIDATE (candidate spells the name) EXAMINER Fine. Is there anything else I can help you with? CANDIDATE Yes, I also want to check if order RF907 has been sent out yet.* EXAMINER Let’s have a look. Yes, it was sent out this morning. CANDIDATE (any suitable response) EXAMINER Is that it? CANDIDATE (any suitable response) *credit/distinction indicators