Spring 2006 Management Information System

Successful Implementation of an RFID-enabled Baggage Tracking and Control System

Asiana Airlines

20021155 Siwon, Yoo 20021184 Hyunsuk, Im20021291 Hyemin, Kim20021295 Sungim, Sohn

Management Information System

Term Project

Spring 2006 Management Information System

Contents

1. Asiana Airlines ?

2. Business Processing Challenge

3. RFID ?

4. Main Components

5. Results

6. Conclusion

7. Q & A

Spring 2006 Management Information System

1. Asiana Airlines ?

Asiana Airlines is known for award-winning cabin service and excellent safety and on-time records.

Asiana Airlines started1988. 2. 17

Now

“ To become recognized worldwide by our customers, shareholders, and employees as the best airline in the world.”

Objective

Approximately 7000 employees 60 aircraft 64 international routes 15 domestic routes

Spring 2006 Management Information System

2. Business process challenge

But Tracking and managing passengers’

baggage has always been important to successful

airlines.

RFID-enabled air baggage tracking and control system

Solution

Use barcodes to implement a loss-free system

Problem

Whether the person picking up

baggage at the destination matched with the barcode information of the baggage

Higher likelihood of terrorist attacks

Spring 2006 Management Information System

3. RFID ?

RFID Radio Frequency IDentification Automatic identification method, relying on storing and remotely retrieving data using devices called RFID tags or transponders.

No contact or line-of-sight required Short time to read the data of the tag Simple maintenance, no other cost to

preserve unlikely barcode system Ability to read multiple tags simultaneously

(faster, efficient) Information gathering can be 100%

automated and in real time

Character

Spring 2006 Management Information System

4. Main components

Check-in counter Security check point

Baggage handling system

Baggage sorting and loading

system

Save baggage numbers to baggage tag’s

barcode in the RFID tags Affix tags to the baggage

Checked-in baggage is inspected Result are linked to passenger

information in real time

By using the tag information Sent the baggage to the

corresponding baggage sorting area

Sort pieces of baggage according to their

destination and flight number Load baggage onto the aircraft

Spring 2006 Management Information System

4. Main components (cont’d)

Check and send “passenger on-board information to the transportation

system RFID tags carried by passengers are distributed

Carry out final checks Handle the baggage of any passenger

not on board

Reads the affixed RFID tag “Wrong destination baggage” check

Check whether the baggage information

matches the passenger tag information at

exit

Cross-pickup check

Boarding gate reader

Baggage reconciliation

system

Carousel

Spring 2006 Management Information System

5. Results(1/2)

The development project was completed in April 2005 as scheduled, and

the demonstration was carried out for about eight months, from May to December 2005.Results

Tracking baggage in real time Preventing the mis-loading of baggage & baggage loss Preventing baggage cross-pickup Minimizing sorting errors by the baggage handling system Minimizing the time needed to match passengers and baggage Improving maintenance and tracking of unclaimed baggage Checking passenger information regarding dangerous baggage in real time Checking passenger information to help identify suspicious people in real time Displaying information about arrived baggage to baggage handlers

Spring 2006 Management Information System

5. Results(2/2)

Example Average number of pieces of baggage handled in the five routes departing from Jeju 90,000 per month

Average spent time for BHS using barcodes (old system) 5 sec per baggage

Average spent time for BHS using RFID (new system) 3 sec per baggage

0

100000

200000

300000

400000

500000

Old System New System

Spent time for BHS

Spring 2006 Management Information System

6. Conclusion

RFID

Implementation of Ubiquitous Information Technology

Baggage tracking and control system Security system

Improvement

Strategic Information System

Spring 2006 Management Information System

7. Q & A

Every dog has his day!! Don’t give up!!