Spring ConferenceFairmont Chateau Lake Louise

April 25 - 27, 2017 Agenda

JARDINE LLOYD THOMPSON CANADA INC., SUN PEAKS RESORT, CANADIAN SKI COUNCIL, SNOW VALLEY

CWA Constructions, Panorama Mountain Resort, World Cup Supply, Snomax International, Integro,MountainGuard, SMI Snow Makers, Canada Ticket, Inter-Mtn. Enterprises Ltd.

CWSAA Registration7:30 am - 5:00 pm > Alpine Gallery, Conference WingName badges must be worn at all times to accesssessions, workshops, meals and social events.

TU

ES

DA

Y,AP

RIL

25

, 20

17

Monday, April 24, 2017

Tour of Sunshine’s Holy Bowly Terrain Park1:00 pm - 3:00 pm > Sunshine VillageStewart Laver, Director of Snow Sports, SunshineSteve Petrie, Arena Snowparks

Tour the site where the Holy Bowlyevent took place at Sunshine Village.Meet at Sunshine Village by the TotemPole above the Creekside Restaurantat the base of the gondola at 1:00 pm.Will proceed up the gondola to go tothe site and look at the features. Share

stories about the design and construction of thisfacility. Please arrive equipped to ski or ride.

Tuesday, April 25, 2017

Breakfast7:30 am - 9:00 am > Lago Italian KitchenSponsored by

CWSAA Registration3:00 pm - 5:00 pm > Main Foyer, Hotel LobbyPlease remember to check in at the registration desk.Name badges must be worn at all times to access sessions,workshops, meals and social events.

Alpine Combined Event & BBQ3:45 pm - 8:00 pm > Lake Louise Resort

Participates will compete in acombined alpine snow golf &ski race. Shot gun tee off atfrom Sunset Terrace. Tennisballs and golf clubs will beprovided. After competing in

the race, ski / ride to North Face Bistro and start tomingle, tell lies and enjoy the BBQ. Dinner will beserved at 6:00 pm.*Pre-registration and ticket required

ParkScapers / Day 1 of 38:00 am - 4:30 pm > Sunshine VillageCaleb Bosse, Bosse SnowParksWade Cose, Align Terrain and EventsMeet at hotel lobby at 7:45 am, bus leaves at8:00 am

▪ Indoor – Introductions and agenda for three days anddiscussion on what participants would like to cover

▪ Jump Shape discussion▪ On-snow - Tour of resort park features▪ On-snow --Jump feature construction, testing and

identifying all the key components that make up agreat jump for multiple users and abilities

*Pre-registration required

Lift 151 Surface Lifts9:00 am - 4:30 pm > Alpine RoomDave Looney, Sr Safety Officer, BCSARolf Lutje, Safety Officer, BCSA

All CWSAA ski area members are encouragedto enrol in the Resort Passenger RopewayMechanic course. In BC this course is arequirement for lift mechanic licensing asspecified by the BC Safety Authority. The

course will include a tutorial on ski lift components andthe applicable code requirements, followed by a one-hour, two-part exam involving ski lift components andthe applicable Z98 Code requirements.* Pre-registration required

TU

ES

DA

Y, AP

RIL

25

, 20

17

Visual Sheave Inspection of Ropeways9:00 am - 5:00 pm > Agnes RoomFrederic Casoli, Technical Support, DoppelmayrIain McEvoy, Technical Support, Doppelmayr

During this one-day trainingsession, qualified ropewaypersonnel will acquire a betterunderstanding and inspection

skills related to ropeway sheaves.The day will start with an introduction to theinspections which will then carry into a dissection ofthe sheave components and their functions.The history and evolution of the components willanswer the which, why and where questions as theyrelate to lift vintages, today's safety standards andlatest inspection instructions. Regular maintenance,inspection intervals and criterias will be reviewedin order to establish and incorporate them into everyresort's yearly maintenance schedule. The day willend with a review of past and present sheavebulletins and the latest sheave inspection instructionsIN-05-082-1.*Pre-registration required

PistenBully Snowcat Maintenance Workshop /will continue on the morning of April 269:00 am - 5:00 pm >FairviewRod Elwell, Services Manager NA, PistenBully

▪ General maintenance recommendationsand discussion

▪ Auxiliary hydraulics and electrical / theoryof operation / maintenance / troubleshooting

▪ Winch theory, operation, hydraulic andelectrical systems / trouble shooting

▪ Drive & tiller hydraulics, including coolingcircuits, and brakes / theory of operation /maintenance /  trouble shooting

▪ Mercedes and Cummins Engines*Pre-registration required

Prinoth Winch Session9:00 am - 4:45 pm > Lake Louise Cat ShopCraig Montemurro, Service Coordinator, PrinothMeet at hotel lobby 8:15 am, bus leaves at 8:30am

This workshop will consist of five sessions total:1. Presentation Space: General maintenance presentation

and/or component/vehicle system presentation.2. Shop: Troubleshooting/hands-on: PRINOTH vehicle

system testing/adjustments, PRINOTH vehicle # 1.(Actual vehicle used T.B.D.)

3. Shop: Troubleshooting/hands-on: PRINOTH vehiclesystem testing/adjustments, PRINOTH vehicle # 2.(Actual vehicle used T.B.D.)

4. Yard: Tier 4 technology/new vehicle platformorientation/show and tell: NEW BISON AutomaticWinch vehicle. (BR47_908930075.)

5. Yard/ upper paddock/ Piste above patrol / snow safetyoffices: New Bison X vehicle operation and functions.(BR48_908930077.)

Personal Protective Equipment (P.P.E.) and outdoorclothing will be a requirement to attend, and will not besupplied by PRINOTH, nor The Lake Louise Ski Resort.* Pre-registration required

Keynote Presentation: The Science of Fun - Growing& Retaining Customers9:00 am - 10:30 am > Victoria BallroomJoe Hession, President & CEO, SNOW OperatingSponsored by

Are we selling what our guestswant?  Delivering experiencesthat connect with your guests'motivations, needs and desiresis the key to converting andretaining customers.  In thissession we’ll take an in-depth

look at the beginner guests' wants and needs.  Alongthe way we’ll try to answer, how to manage these inyour guest experiences and how to designexperiences that put the guests’ needs first.

TU

ES

DA

Y, AP

RIL

25

, 20

17

Evaluating the Climate Conditions of the Winter2016/17 for Ski Resorts in British Columbia -Yukon1:30 pm - 3:00 pm > Plain of 6 / SaddlebackDr. Michael Pidwirny, Associate Professor, UBCONOAA officially announced the presence of La Niñaconditions at the start of November 2016. Theseconditions persisted for three months after whichthe sea surface temperatures at the equatorial PacificOcean returned to average conditions in February.Weather in British Columbia was 2 to 4°C warmerthan normal in the month of November. InDecember, unseasonably cold temperaturesoccurred over most of the province. During Januaryand February, the abnormally cold temperaturescontinued in southern British Columbia. However, inthe northern half of the province normal to above-normal temperatures occurred. Snowfall came a bitlate this winter for much of the province. Once itcame warm ground temperatures, the result of theabnormally warm fall season, caused much of thelate November snowfall to melt. Overall, snowfallaccumulations from December to March were closeto the climatological average in southern BritishColumbia despite a relatively dry January.

CWSAA AGM1:00 pm - 1:30 pm > Beehive / LakeshoreSteve Paccagnan, Board Chair, CWSAA▪ Approval of Agenda▪ Approval of the Minutes of the May 3, 2016

meeting▪ Presentation of the 2016/17 Annual Report▪ Presentation of 2016/17 Financial Statements▪ Election of Directors

Lunch12:00 pm - 1:00 pm > Lago Italian RestaurantSponsored by

2016/17 Season Overview10:45 am - 12:00 pm > Beehive / LakeshoreNate Fristoe, Director of Operations, RRC Assoc.Sponsored by Canadian Ski Council

This session will review key findings from the mostrecent Canadian Ski Council Snow Sports Survey andModel for Growth initiatives.  Factors that will likelyimpact the 2016/17 season will also be highlighted,including key economic data, visitor participation,demographic trends, and insights regarding selectinternational markets.

Best Practices: Fat Bike & Tube Park10:45 am - 12:00 pm > Plain of 6 / SaddlebackModerated by Andre Quenneville, GM, Mt NorquayA panel of ski areas with significant experience intubing and fat biking will share their learnings andbest practices on these two emerging trends.  Howdo they integrate these activities into their ski areas?We will look at designs and operational processesthat are key to the success of these on-snowactivities.

Coffee Break10:30 am - 10:45 am > Trails Foyer, Conference WingSponsored by

ASM Division Meeting1:30 pm - 3:00 pm > Beehive / LakeshoreAndre Quenneville, ASM Division ChairAn overview and discussion of province specifictrends, issues, government priorities that impact skiareas in ASM Division.

TU

ES

DA

Y, AP

RIL

25

, 20

17

Brewster BBQ & Casino Night5:15 pm - 11:00 pm > Brewster BarnSponsored by

Grab your cowboy hat & boots for the Brewster Barn’sWestern BBQ followed by casino night with funmoney. Meet at the lobby by the hotel front desk for5:15 pm. It’s a short outdoor walk to the barn, pleasewear appropriate foot wear. A shuttle bus will beavailable. Bar opens at 5:30 pm, dinner at 6:30 pm andcasino will open after dinner.

CWSAA Board Meeting (Board Members Only)5:00 pm - 6:00 pm > Lefroy RoomChristopher Nicolson, President & CEO, CWSAA

Evaluating the Climate Conditions of the Winter2016/17 for Ski Resorts in Alberta, Saskatchewan,and Manitoba3:15 pm - 4:45 pm > Beehive / LakeshoreDr. Michael Pidwirny, Associate Professor, UBCONOAA officially announced the presence of La Niñaconditions at the start of November 2016. Theseconditions persisted for three months after whichthe sea surface temperatures at the equatorialPacific Ocean returned to average conditions inFebruary. Weather in Alberta, Saskatchewan, andManitoba was 3 to 6°C warmer than normal in themonth of November. In December, unseasonablycold temperatures occurred over most of the prairieprovinces. During January and February, theabnormally cold temperatures continued in thesouth-western part of this region. In the north-eastern part of the prairies, normal to above-normaltemperatures occurred. Snowfall came a bit late thiswinter for much of the Alberta, Saskatchewan, andManitoba. However, several significant mid-latitudecyclones dumped large quantities of snow inspecific areas of the southern prairies. Overall,snowfall accumulations from December to Marchwere average in this region of Canada.

Coffee Break3:00 pm - 3:15 pm > Trails FoyerSponsored by

BC - Yukon Division Meeting3:15 pm - 4:45 pm > Plain of 6 / SaddlebackAndy Cohen, BC - Yukon Division ChairAn overview and discussion of province specifictrends, issues, government priorities that impactski areas in BC - Yukon Division.

AGING ROPEWAYS – Another Year Older3:15 pm - 4:45 pm > Lake Louise Ski ResortBruno Mannsberger, Division Mgr, McElhanneyConsulting ServicesMeet at hotel lobby 2:30 pm bus leaves at 2:45 pmThe intent of this year’s discussion is to build on thetopics introduced last year. The focus of this year’sseminar will be on the steps required to update themaintenance plan for older ropeways and ropewayswith limited maintenance support.

The following points will be addressed in detail:▪ How to create and update a maintenance plan for

aging ropeways▪ How to use NDT records to help layout future

maintenance projects and the life expectancy ofcomponents

▪ Evaluation of ropes and interpretation of ropeNDT reports.

A theoretical lift will be used as an example to build

WE

DN

ES

DA

Y, AP

RIL

26

, 20

17

Wednesday, April 26, 2017

Breakfast7:30 am - 9:00 am > Lago Italian KitchenSponsored by

Exhibitor Trade Show Set up7:30 am - 11:00 am > Mt Temple Ballroom

CWSAA Registration7:30 am - 4:30 pm > Alpine Gallery, Conference WingName badges must be worn at all times to accesssessions, workshops, meals and social events.

Lift 152 - Fixed Grip Lifts8:30 am - 4:15 pm > Alpine RoomJeff Heikoop, Lift Maintenance Supervisor, WBLaird Brown, Building & Electrical Manager, WB

All CWSAA ski area members areencouraged to enrol in the ResortPassenger Ropeway Mechaniccourse. In British Columbia this courseis a requirement for lift mechaniclicensing as specified by the BC Safety

Authority. This course will include a tutorial on skilift components and the applicable coderequirements, followed by a one-hour, two -partexam involving ski lift components and theapplicable Z-98 Code requirements.*Pre-registration required

Developing New Skiers and Snowboarders:The Quebec Experience9:00 am - 10:15 am > Victoria BallroomYves Juneau, President & CEO, ASSQFor many years now, the Association of Quebec SkiResorts (ASSQ) in Quebec has developed andmanaged sophisticated learn to ski and rideprograms. From mobile learn to ski centres toconsumer and ski school performance research,ASSQ President Yves Juneau will share how ASSQproactively creates new skiers within the provinceand has increased skier retention.

Best Energy Savings Practices9:00 am - 10:15 am > LakeshoreKristian Haagaard, Lift Manager, Sunshine VillageSki areas consume large amounts of energy to run lifts,make snow and operate vehicles. Ski area buildings suchas day lodges, rental and retail shops, administrativeoffices, restaurants and ticket offices consume significantamounts of energy for lighting, heating, cooling andventilation. As a result, energy use continues to be one ofthe largest expenses for a ski area.In this session, we will discuss the following:▪ Examples and challenges of energy saving practices

that were incorporated into ski areas’ day-to-dayoperations

▪ Rebate and incentive programs for installing energy-efficient systems at your ski area

▪ Sustainable Image: programs that will help you tomarket your green practices better both to yourguests and employees

Snowmaking: Fine Tuning Your System9:00 am - 10:15 am > BeehiveDave Kennedy, Sales Manager, TechnoAlpinThis session will look at several systems to see howthey utilize the snowmaking plant to maximizeeffectiveness.

PistenBully Workshop / Continued from April 259:00 am - 12:00 pm > FairviewRod Elwell, Services Manager NA, PistenBully

▪ General electrical / main drawings / trouble shootingguides / 600 E3 drawings/CAN Systems

▪ Screens and menus▪ Drive and tiller electronics / PSX inputs and outputs /

using the screen to diagnose*Pre-registration required

Non-Destructive Testing9:00 am - 10:15 am > Plain of 6Ross Muirhead, Technical Sales Representative,Inter-Mtn TestingThe NDT session will discuss aging and deterioration ofwire ropes and the advancements in technology for wirerope inspection.

WE

DN

ES

DA

Y, AP

RIL

26

, 20

17

Trade Show Hours11:30 am - 1:30 pm & 4:00 pm - 6:00 pm > Mt TempleBallroom

Trade Show Lunch11:30 am - 1:30 pm > Mt Temple BallroomSponsored by

Travel Alberta / Destination BC: Leading ourDestinations on the Global Stage10:30 am - 12:00 pm > Victoria BallroomKaren Ward, Director Consumer Marketing NorthAmerica, Travel AlbertaMaya Lange, VP, Global Marketing, Destination BCTravel Alberta and Destination BC are two ofCanada's leading provincial marketing organizations.Both are great partners and work closely with the skisector to drive domestic and international visits.  Thispresentation shares how each organization is drivingwinter ski visitation, and how we position ourselvesto compete for skiers and riders globally.

Recruiting untapped Canadian Labour Pools10:30 am - 12:00 pm > LakeshoreMelanie Williams, Community Services Advocate,Lil’wat NationSponsored by

Cultural awareness/competencies - Relationship buildingand community bridging for creating meaningfulconnections and opportunities with First Nations,including resource tools and practical examples.

AEDARSA / BC Safety Authority Update10:30 am - 12:00 pm > Plain of 6Nav Chahal, Provincial Safety Mgr, Elevating,Ropeways & Amusements, BCSADean McKernon, Mgr Safety Services, AEDARSAThe session will include industry statistics for the2016/17 season and trends & observations from thefield.

Detachable Technology10:30 am - 12:00 pm > SaddlebackMichael Weise, Leitner-PomaThis session will discuss the history, theory andevolution of design of detachable aerial ropeways.Specific examples will be shown to give theparticipant a better understanding of these systemsas we know them today.

Sheave Alignment 1019:00 am - 10:15 am > SaddlebackMichael Weise, Leitner-PomaPat Boyle, GM Western Canada, Leitner-PomaThis session will discuss sheave train terminology,alignment and adjustment techniques for a variety oflift types. This will be an open discussion of techniques,input from class participants will provide practicalknowledge for new and experienced mechanics alike.

Coffee Break10:15 am - 10:30 am > Trails Foyer, Conference WingSponsored by

ParkScapers / Day 2 of 38:30 am - 4:00 pm > Lake LouiseCaleb Bosse, Bosse SnowParksWade Cose, Align Terrain and EventsMeet in hotel lobby for 8:15, bus will leave at 8:30 am.

▪ Indoor then On-Snow – Look at terrain learningfeatures and build features that will help instructorsengage first time skiers and snowboarders

▪ Building Pods that incorporate FunSlope, crosscourse design/build to attract recreational skiers andriders

*Pre-registration required

WE

DN

ES

DA

Y, AP

RIL

26

, 20

17

Coffee Break2:30 pm - 2:45 pm > Trails Foyer, Conference WingSponsored by

Small Areas Workshop1:00 pm - 2:30 pm > FairviewModerated by Lawrence Blouin, GM, Table MountainIdentifying solutions to common challenges faced bysmaller  community ski areas is the objective of thissession, these include:

▪ Board Governance▪ Aging infrastructure and fundraising▪ Operations & Maintenance training▪ Small areas initiatives: insurance, marketing▪ Recruiting / Retention

The formatted session will allow for brainstorming,sharing of best practices, and networking between skiareas.

Tools to Help Employers Manage Mental Healthin the Workspace1:00 pm - 4:15 pm > LakeshoreBob Kerr, Provincial Workplace Mental Health Coord,Canadian Mental Health Association, Alberta DivisionSponsored by

This workshop combines module one of the coreworkshop (Mental Health at Work) with elements ofboth module two (Mood & Depression) and modulethree (Stress & Anxiety). The result is a balanced half-day overview of workplace mental health. The first halfintroduces participants to the important overarchingideas and concepts, followed by a closer examination oftwo common mental health problems in the second half.By the end of this session, participants will:▪ Understand the important role of mental health in

maintaining a healthy and safe workplace▪ Consider strategies to address issues relating to

health and safety from a mental health lens*Pre-register at CWSAA registration desk on Tuesday.Limited spots available

Electrical 1011:00 pm - 2:30 pm > SaddlebackLaird Brown, Building & Electrical Manager, WBRoy Atkins, Electrical Supervisor, WBA look at basic troubleshooting techniques, anexplanation of voltage and current and how the twowork together to perform work. Some examples ofthings that have gone wrong and how they wereresolved. Motor maintenance, battery maintenancebest practices and questions that you may have. Aquick look into the future of lift monitoring by WB’sSCADA system.

Maintenance as a Profit Centre1:00 pm - 2:30 pm > Plain of 6Donald Jones, Managing Director, MaintenanceDesktop Solutions Inc.Learn how to understand how maintenance can bemanaged more effectively utilizing data mining tools toprovide cost saving opportunities and increase overallprofits.

Real Estate Trends1:00 pm - 2:30 pm > BeehivePeter Nixon, Mgr of Real Estate Dev, Sun Peaks ResortChristian Dubois, Sr VP Sales, Sotheby’sChristopher Vincent, Sr VP Sales, B.A., Sotheby’sReal Estate plays a key role in the economics of theWestern Canadian Ski industry. This session will coverthe main economic indicators affecting real estatesoverall. An update on sales activity in the BC Interior(Sun Peaks, Big White & Silver Star), Whistler,Kootenays and Canmore and the challenges they face.

BC Marketing Committee Meeting(Committee Members Only)12:30 pm - 3:30 pm > AgnesKarla Grenon, GM Marketing, Whistler Blackcomb

WE

DN

ES

DA

Y, AP

RIL

26

, 20

17

Banquet & Awards Ceremony6:00 pm - 10:00 pm > Victoria BallroomMaster of Ceremonies: Steve PaccagnanBanquet Dinner sponsored by

Banquet Drinks sponsored by

Lars Fossberg Excellence Award Presentationby Hildur SinclairJim Marshall Leadership Award Presentationby Dave GibsonJimmie Spencer Lifetime Achievement AwardPresentation by Darcy Alexander & Jimmie Spencer

Trade Show Reception4:00 pm - 6:00 pm > Mt Temple BallroomSponsored by

Go Ski Alberta2:45 pm - 4:15 pm > FairviewHosted by:Andre Quenneville, GM, Mt NorquayShawn Balog, GM, Snow ValleyCynthia Thomas, Marketing, CWSAALearn about the background of Go Ski Alberta andthe results from this past year’s campaign.  Plus,review opportunities for 2017/18 and participate indeveloping the program strategy.

Lift Mechanic Safety Best Practices / OperationsRoundtable (Closed Session)2:45 pm - 4:15 pm > Plain of 6Ross Muirhead, Technical Sales Rep, Inter-Mtn TestingEric Bobert, Millwright Leadhand, Big White Ski ResortThis discussion session will focus on the safe practicesused regarding maintenance tasks. This includessummer vs. winter operations. Work baskets, andoperating on-hill equipment (snowmobiles, groomers)while the area is operating. The session will also coverthe types of dialogue currently used in regards toplanning and initiating jobs, risk and hazardassessments, and post job reviews. A Field Level HazardAssessment (FLRA) form will be introduced and thepros/benefit of a FLRA system discussed.

Adventure Tourism Strategy2:45 pm - 4:15 pm > MollisonDave Butler, Director, Sustainability, CanadianMountain Holidays LPBrad Harrison, Executive Director, BackcountryLodgesCWSAA and HeliCat Canada worked closely over thepast year as part of a 18-sector Adventure Tourismcoalition to develop an “Adventure TourismStrategy.” Co-chair Dave Butler and Brad Harrison willpresent a short overview of the coalition and thestrategy, and discuss next steps.

Financing the Ski Resort Industry2:45 pm - 4:15 pm > SaddlebackScott Meyers, SVP/Region Manager, Wells Fargo & Co.This presentation provides a road map for ski areasseeking capital investment.  It outlines criteria, andperhaps surprising insights, that financial institutionsuse to assess proposals.  Different types of financingand potential sources are identified for both day skiarea and destination operators.

Snow Sports School - Terrain Based Learning2:45 pm - 4:15 pm > BeehiveModerated by:Stewart Laver, Director, Ski & Snowboard, SunshineJosh Foster, Director of Snow Sports, Big White▪ Terrain Based Teaching at Lake Louise

Tony Brown, Kidski Supervisor, Lake Louise SkiResortInsight into creating and utilizing a variety of terrainfeatures to assist in a student’s skill developmentand overall experience at a Mountain Resort.

▪ CSIA update▪ CASI update▪ CANSI update

Thursday, April 27, 2017

CWSAA Registration7:30 am - 4:00 pm > Alpine Gallery, Conference Wing

Trade Show Breakfast7:30 am - 9:30 am > Mt Temple BallroomSponsored by

Trade Show Hours7:30 am - 9:30 am > Mt Temple Ballroom

TH

UR

SD

AY, A

PR

IL 2

7, 2

01

7Good to Great: Rebuilding the Ski Industry OneSkier at a Time9:00 am - 10:30 am > Victoria BallroomPaul Pinchbeck, President & CEO, CSCCynthia Thomas, Marketing & CommunicationsMgr, CWSAADownhill skiing participation has experienced adownward trend. CWSAA, in partnership withCSC , have made growing the sport a priorityinitiative. This session will explore theopportunities, strategies, and goals for newskier and rider growth. Results and bestpractices from the inaugural year of Never EverDays and other new participant developmentprograms will be reviewed. Discover whatprograms and opportunities will be the focusfor 2017/18.Operations Tour of Sunshine Village

8:30 am - 4:30 pm > Sunshine VillageKristian Haagard, Lift Mgr, Sunshine VillageRod Chisholm, Maintenance Mgr, Sunshine VillageStewart Laver, Director, Ski & Snowboard, Sunshine VillageBus will depart from hotel at 8:30 am. Please meet in thehotel lobby at 8:15 am.

Tour of Sunshine: heated bubbles/conveyors▪ Operations overview of the state-of-the-art Teepee Town

LX chair lift designed and built by Doppelmayr. Thisdetachable quad is equipped with protective bubbles and- first in Canada - heated seats.

▪ Operations overview of the Chairkit loading conveyorpaired with a fixed-grip quad by Leitner-Poma. Thisinfrastructure enhancement provides increased comfortfor the guests, decreases the number of stops whichresults in shorter ride times and shorter lift lines, andreduces employee injuries.

Grip DismantleInspection of the critical parts and tear-down proceduresfor detachable grips (Leitner-Poma TB41 (1988, 1995, 1996)and Doppelmayr DT 104(2010, 2015)) and for fixed grips(Leitner-Poma Alpha (2000, 2002) and Omega (2000, 2001,2003)).

Both the tour and the demo will be conducted by SunshineVillage Operations and Maintenance staff in collaborationwith representatives from Chairkit, Leitner-Poma andDoppelmayr.*Schedule is subject to change* Pre-registration required

ParkScapers / Day 3 of 39:00 am - 4:00 pm > Louise RoomCaleb Bosse, Bosse SnowParksWade Cose, Align Terrain and Events

▪ Sketch up session, bring your laptops to createparks, and build the rail platform.

▪ Creating a proposal that includes all the itemsmanagement will look for to approve terrainpurchases or changes at your resort.

▪ Terrain Learning.▪ Park Management - How to keep staff motivated

and happy, how to manage fatigue and burn out.Key manager skills and dos and don'ts.

▪ Documentation including key components and abreakdown of multiple ways to document terrainand terrain facilities efficiently and consistently.

▪ Risk management in parks, cross course and eventvenues what to look for and how to respond timely.

▪ Economics of Terrain.*Pre-registration required

Coffee Break10:30 am - 10:45 am > Trails Foyer, Conference WingSponsored by

TH

UR

SD

AY, A

PR

IL 2

7, 2

01

7

Crisis Management - Communications10:45 am - 12:00 pm > LakeshoreDan Markham, Director, Brands & Communication,The Lake Louise Ski ResortThere can be many communication impacts during acrisis at a resort – both internally and externally.Using case studies, review the essential componentsof a crisis management plan including roles andprocesses.

Three Safety Culture Tools / A hands on workshop10:45 am - 12:00 pm > FairviewKymm Ducharme, Key Account Consultant,WorkSafeBCThis will be an opportunity to use/discuss praciticaland proven no-cost tools that will assist in improvingyour safety culture.  We will discuss issues such asfactors that contribute to risk taking and how tomitigate, the Safety Culture Survey – when to use itand why, and Caught Safe Cards – ways to rewardsafety behaviour.  Come to the workshop prepared toshare ideas and suggestions – how can we developthese tools to meet the needs of the ski industry?

Lift 153 / Detachable Lifts10:45 am - 2:45 pm >Alpine RoomDave Looney, Sr Safety Officer, BCSARolf Lutje, Safety Officer, BCSA

All CWSAA ski area members areencouraged to enrol in the Resort PassengerRopeway Mechanic course. In BritishColumbia these courses are a requirement

for lift mechanic licensing as specified by the BCSafety Authority. This course will include a tutorial onski lift components and the applicable coderequirements, followed by a one-hour, two-part examinvolving ski lift components and the applicable Z98Code requirements.*Pre-Registration required

Associate Member Meeting( Associate Members Only)10:45 am - 12:00 pm > Plain of 6 / SaddlebackDebbie Muirhead, Associate Member Director,CWSAAOpportunity to communicate with CWSAACEO/President; Christopher Nicolson and AssociateMember Director; Debbie Muirhead.Discussion topics:▪ Review of the new trade show format▪ Discussion on conference locations and timing▪ Communication - post trade show feedback▪ Benefits of being an associate member

Lunch12:00 pm - 1:00 pm > Lago Italian RestaurantSponsored by CSIA

PR: Raising the Bar1:00 pm - 2:30 pm > LakeshoreMatt Mosteller, Senior VP, Marketing,Sales &Resort Experience, RCRHow to engage the media and excel at publicrelations through creating timely, worthy,nuggets to help people learn how to get inspiredand find ways to get outside.  Hear Powder Matt’sstory of how he took his passion as a ski bum tobecome a person of interest and furthertranslated it into gaining awareness for his skiareas and snow-sports.

Human Resource Open Forum10:45 am - 12:00 pm > AgnesAlison Crick, HR Committee Chair, CWSAARoundtable discussion of HR topics.  Ask the HRCommittee questions and discuss currentconcerns.  Everyone welcome.

TH

UR

SD

AY, A

PR

IL 2

7, 2

01

7

Ecosign Financial Analysis of Canadian Ski Areas(Closed Session / Participants Only)2:45 pm - 4:00 pm > BeehiveDon Murray, VP, Ecosign Mtn Resort PlannersCWSAA and Ecosign have been working togethersince 1987 to produce an annual Financial Analysisof the Western Canadian Ski Industry.   Don’spresentation will include Alpine Ski Area FinancialHighlights  for Western Canada and trends overthe last three years.

Coffee Break2:30 pm - 2:45 pm > Trails Foyer, Conference WingSponsored by

Safety & Risk Management Meeting1:00 pm - 4:00 pm > Plain of 6 / SaddlebackModerated by: Ryan Stimming, Safety & Risk Mgmt. Chair,CWSAALegal Update:Robert Kennedy, Q.C., Farris, Vaughan, Wills & MurphyDiscussion of recent ski area litigation cases; OntarioConsumer Protection Act and its impact on the releasedefence in Ontario; on-hill guest collision incidents, includingguest/snowmobile collisions; revised Mountain BikeResponsibility Code; minor revision to Alpine ResponsibilityCode;  NSAA Jump Test Study update.Insurance Sessions:Craig Bolt, Account Executive, Gougeon Insurance Brokers▪ Pack it up Pack it in – off-season housekeeping  - a pro

active approach▪ Documentation review – if it is not documented, did it

really happen ?▪ Slip / Trip / Fall- accident investigations▪ Snowmobile Identification – Best Practices.Cyber Liability Insurance:Sandy Millar, VP and Martin Delaney Sr. VP, JLT Canada Inc.▪ “In today’s business landscape, cyber events are

inevitable, impenetrability is a myth, and there are nosilver bullets” – Scott Kannry, Axio Cyber Solutions

▪ Sound risk management, along with response capabilitiesand financial ability to react are critical to successfullyaddressing cyber threats and attacks.

▪ Who should be concerned?▪ What are the key categories of cyber risk?▪ Cyber risk examples and case studies▪ Risk action framework for Cyber exposure – what to do

about itFort McMurray Presentation:Alan Westhaver, Forest Wise Environmental Consulting Ltd.Alan Westhaver managed vegetation and wildfires inthe Rocky Mountains for nearly 25 years, and continues tobe a key figure in developing and promoting "FireSmart" riskmitigations for reducing wildfire losses across Canada.Based on that experiences and his recent investigations intothe survival/ ignition and destruction of homes during the2016 Fort McMurray disaster (sponsored by the Institute forCatastrophic Loss Reduction), Alan will speak on wildfirerisks and potential risk mitigations at ski areadevelopments. He will review general characteristics of skiarea developments that contribute to wildfire risk, outlinesome of the lessons learned from Fort McMurray and otherresearch applicable to ski areas, and outline how pro-activeFireSmart measures applied to structures, vegetation, andinfrastructure could be helpful in mitigating the risk ofwildfire losses at mountain ski resorts.

Do more with Digital Marketing2:45 pm - 4:00 pm > LakeshoreJim Barr, CEO, SnowSeekersFollowing up on the popular CWSAA talk last yearDoc Pow, aka Jim Barr - collaborates with industryrepresentatives to dive into key opportunities togrow your digital footprint.  As a small to mediumsized ski resort come learn how you can “movethe needle” in digital with tips delivered by a longtime digital media expert.  Learn how yourindustry colleagues have applied digital mediatechniques to their marketing plans and theresults they’ve seen.

Growing Schools Visits2:45 pm - 4:00 pm > FairviewChristopher Nicolson, President & CEO, CWSAAIntroducing ski and snowboard lessons to Canadianyouth is an important part of our industry's future.This session will review how CWSAA has beenworking with ski areas, provinces, and nationalorganizations on common best practices to removebarriers and build support for school groups.

*All times and events are subject tochange