Sprint UCaaS with Cisco HCS · 2016-08-26 · • Components of Sprint UCaaS with Cisco HCS • Business benefits • Enhanced Mobility with Sprint Mobile Integration • Solution

Sprint UCaaSwith Cisco HCSAn all-in-one hosted unified communication solution

#MoveForward

© 2015 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it’s relevant aff iliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

For companies with people in them™

155139

Scott [email protected]/28/2016

Meeting Overview

02 © 2015 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

Let’s rethink your current collaboration service in today’s discussion

Our purpose Explain how your company can benefit from an integrated collaboration service

We will review • Hosted solutions business drivers and IT trends

• Components of Sprint UCaaS with Cisco HCS

• Business benefits

• Enhanced Mobility with Sprint Mobile Integration

• Solution packages

• Managed services

The desired outcome Based on what you learn about Sprint UCaaS we can discuss how it can specifically help your business succeed.

IT trends Business drivers

Solve for Today’s Challenges Hosted communication solutions provide powerful options for all business environments

• Quickly and easily deploy Unified Communications (UC) solutions

• Make distributed workforces more productive

• Improve customer service • Reduce total cost of ownership

(Opex vs. Capex)

• Increasingly mobile workforces • Evolving device purchase models • Replacement of outdated technology

while leveraging investments • Rising security and compliance needs


Simplified Delivery Through the Cloud

Premise-Based Model Unified Communications as a Service

Yes Capital Expense No

Yes Ongoing Upgrades Required No

Yes Related In-House IT Resources Required No

VS.

Unified Communications offer simple, affordable solutions that require less work for you


Uncovering the Hidden Costs Don’t be forced into extra costs. Sprint wants to be upfront about what you’re getting for your investment


2003 2004 2001

• CallManager 3.1

• Live Communications Server 2003 • Exchange Server

2003

• CallManager 4.0 • CallManager 4.1

• Live Communications Server 2005

• Unified CallManager 4.2 • Unified CallManager 5.0

• Live Communications Server 2005 with SP1

• Unified CallManager 4.3 • Unified CallManager 5.1 • Unified Communications

Manager 6.0

• Microsoft® Office Communications Server 2007 • Exchange Server

2007

• Unified Communications Manager 7.0

• Microsoft Office Communications Server 2007 R2

• Microsoft® Lync™

• Server 2010 • Exchange Server

2010

• Unified Communications Manager 8.0

• Unified Communications Manager 9.1.1

• Lync • Server 2013 • Exchange

Server 2013

2013 2006 2007 2010 2005 2008 2009

• Unified Communications Manager 10.6.1

• Skype for Business

2015

Sprint UCaaS A comprehensive, all-in-one cloud-based communication and collaboration solution


Sprint Global MPLS Core

• 100% Cisco-powered, all-IP network

• Optimal performance and redundancy

• Real-time class of service included

• Industry-leading SLAs with greater service credits

• Wireless access for fixed and mobile users on the Sprint network

Internet

Sprint Global MPLS is the core network for enabling converged solutions

Sprint UCaaS

A comprehensive, all-in-one cloud-based communication and collaboration solution


SIP Trunking – VoIP Network

• Reduces costs with centralized network sharing of call paths (SIP Trunks)

• Geographically dispersed media gateways and common control elements

• No charge for calls between Sprint domestic or global SIP Trunking customers when calling within region

• Intelligent call routing choices based on proximity, survivability and seasonal traffic overflow

Maximize efficiencies and minimize total cost of ownership with shared capacity, integrated voice and data

Sprint UCaaS



Mobile Integration • Increase end user productivity • Extends the office

– work virtually anywhere • Maintain control

Professional-Grade Mobile Alternatives • Mobile management • Device management (BYOD) • Security – set and enforce policies • Monitor voice and data usage

Creates a single corporate network for desk, virtual and mobile phones

Sprint UCaaS



Hosted Unified Communications • End-user experience • Ease-of-use • Uniformity • Right tool/choice (seats) • Collaborative tools • Client devices

Managed Network Services • Sprint Certified Engineers • Comprehensive approach • Simplified

A fully managed and hosted unified communications solution

Sprint UCaaS


10

© 2015 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

Offering Businesses

• Advanced voice, collaboration and mobility solutions without Capex or maintenance

• IP Telephony, Integrated Messaging and Collaboration tools

• End points with mobile integration

• Full management, monitoring and administrative tools

• Flexible bundles with per-seat charges offering predictable operating expenses

Reliable, secure business communications with strong Quality of Service and Class of Service included

Sprint UCaaS Get more productive while adding flexibility and simplification


Improved employee productivity and decision making • Advanced

communication and collaboration capabilities

• Provides the same employee experience anytime, anywhere on any device

Reduced Total Cost of Ownership (TCO) • Consolidate and

reduce the need for premise equipment

• Lower maintenance costs

• Integrate voice and data traffic onto a single platform

Quick, cost-effective UC deployment • Install in weeks

vs. months • Efficiently scale

up or down

Simplified management • Management

handled by Sprint • Maintain ownership

of customer facing “business” telephone numbers

Cisco HCS Deliver cloud applications to your business


Voice and video Presence and Instant Messaging

Mobility Conferencing

Voicemail and Integrated Messaging

Presence and calendar integration

Collaborate From Almost Anywhere

All-in-one application • Presence and IM • Voice, video and voice messaging • Document/desktop sharing (peer-to-peer)

Accessible from any workspace • PC, Mac®, tablet and mobile devices • On location and cloud • Integration with Microsoft® Office and IBM

Sametime®

Deliver Cisco Jabber UC application increases employee productivity in the office or from the road


Enrich Your Meeting Experience

• Collaborate almost anywhere, anytime

• Enable desktop sharing of documents and applications

• Perform new and scheduled meetings (including Microsoft® Outlook and Lotus Notes)

• Utilize interoperability with Cisco Jabber

• Allow secure delivery over the Sprint cloud

• Offer a consistent, cross–platform experience • Windows®, Mac, Linux®, UNIX, Solaris • Supported on mobile devices • Available in 13 languages

Cisco WebEx provides audio, web and high-quality video for your online meeting


Leverage Your Mobility Investment

Unified Mobility features: • Single number reach • Desk and mobile pick-up • Single business voicemail

Mobile client: • Instant messaging • Presence • Voice over Wi-Fi • Video calling

Sprint Mobile Integration offers Sprint wireless customers: • Network-based service enabled by Sprint IP-Multimedia

Subsystem (IMS) • Simplified end-user experience (i.e. abbreviated dialing) • Eliminates desk phones for many employees • Allows for trunk reduction • Utilize for disaster recovery and business continuity situations

• Corporate ownership of business number

• Features available when PBX or mobile number dialed

Sprint UCaaS offers flexible mobile communications


Security: • Sprint Data Link is a wireless networking solution

designed to provide secure access to your enterprise network

Expand Your UC Network Globally

• Available in 12 Western European countries

• Aggregated European SIP Trunks

• Full inbound/outbound services, DID/DDI and Local Number Portability

• Emergency 112/999/911, G.711/G.729 and T38 FAX support

• Geographic Numbers and National toll free

• Connected to over 230 voice networks worldwide

• Geographically diverse SIP Data centers for a highly reliable voice platform

• Redundant trunks provisioned to data centers

• Native language support for text on the IP Phone display, Unity Voice Mail Prompts, Auto Attendant greetings, etc.

Sprint UCaaS with Cisco HCS is available in Europe


Communications Built Right Into Your Apps Business Apps Integration let’s you collaborate inside the business apps you use every day


Business Apps Integration Esna iLink for

Cisco Esna iLink for

WebEx Esna

Cloudlink

Apps/ Browsers

Cisco Cisco WebEx

Cisco Unity Connection

Cisco IM & Presence

Cisco UC Manager

Cisco HCS

Cisco BE6K

• Click-to-call • Presence • Instant messaging

• Group chat • Jabber voice/video • WebEx

Access to Cisco from Any Web App or Page in Chrome

Tailor Communications to Your Needs Utilize simple, complete packages priced on a per-seat basis


Optional:

Endpoints: • Voicemail/Integrated

Messaging • A la carte desk & conference

phones

• Sprint mobile devices • Receptionist/Admin

console

Services: • Additional multiparty audio

conferencing options • Cisco WebEx – enhanced

audio, video & web conferencing

• Uber Conferencing – enhanced audio & web conferencing

• Managed contact center • CDR management & reporting

*Integration only – does not include the application **Can include smartphones and tablets

Feature Common Area Voice Centric Collaborate

SIP Trunking - unlimited local calling and flat rate LD

Management including release upgrades

Service Level Agreements (SLAs)

Web-based performance and administrative portal

Call Control (IP-PBX)

Audio conferencing

Video Telephony

UC Client (ex. Jabber, CUCILync)

Headset for soft client

Voicemail/Integrated Messaging/Business Apps Integration* Optional Optional

Mobile Integration enhanced with Sprint Mobile Integration

Desktop/application sharing

Instant Messaging

Presence

Devices supported 1 1 MMultiple**

Competitive Differentiation Sprint UCaaS offers simple, complete mobile communications


Sprint Competition

Offer Structure / Packaging

• Simple, complete packages that include SIP Trunking, mobility and endpoint

• Incomplete packages and SIP Trunking not included in per seat price

• Segmentation of offer • High installation charges

Platforms • End-to-end Cisco HCS platform • Using homegrown platform and older version of IM for mobile and desktop

Network

• All IP Core • No charge for CoS • Non-Sprint MPLS at remote sites allowing for

migration approach • Sprint SIP Trunking offers cost savings through

aggregation of traffic across the entire Enterprise saving in the amount of trunks needed

• Integrated IP and legacy (non-IP) networks • Charge for real-time CoS • Charges extra for one location to use idle

capacity at another location and does not allow bursting beyond contracted capacity

Mobility

• Two mobility options – Cisco’s mobile integration and Sprint’s Network-based mobile integration. Sprint Mobile Integration – provides cost savings through LEC trunk reduction

• Supports all CDMA devices • Unlimited Data Plans

• Only client-based mobility • Limited device support • Limited or throttled data plans

Integration, federation and support

• Integration with Cisco collaboration • Support for PC and MAC • Microsoft Integration and federation

• No IM/presence support for MAC • No active directory domain for presence/video • No Microsoft Integration or federation

Service/Support • One account team and care organization • Multiple legacy business units and account teams involved

Rely on a Fully Managed Solution Extensive management services are included with Sprint


Design and implementation

Flexible deployment options

Single point of contact for 24x7 management, support and billing

System performance and management

Software upgrades and maintenance

Service Level Agreements (SLAs)

Web-based performance and administrative portal

This designation required Sprint to complete an assessment signifying Sprint UCaaS meets Cisco best business practices necessary to deliver solutions and services based on Cisco technologies

Cisco HCS Cloud Designation and SLAs Sprint has achieved the Cisco HCS Cloud Managed Services Masters designation for Sprint UCaaS with Cisco HCS


SLA Description Metric

Call control availability commitment 99.99%

Off-net calling availability commitment 99.99%

Call control MTTR commitment Not to exceed 4 hours

Off-net MTTR commitment Not to exceed 4 hours

Proactive outage notification commitment 15 minute customer notification of outage

Moves, adds, changes and disconnects (MACDs) commitments

8 business hours for non-dispatch / 5 business days for dispatch

Create a More Agile Organization Sprint UCaaS helps your business excel in its core mission


Your Business Benefits From: • An all-in-one solution that lowers your overall

communication costs

• Quick, flexible deployment of advanced UC functionality

• Streamlined management and support, plus expertise from a trusted provider

• Enhanced collaboration for employees virtually anytime, anywhere with mobile integration

For more information, visit sprint.com/convergence


Next Steps

Have you considered this type of solution in the past?

How soon are you looking to implement a solution?

What goals do you have for your business this year?

What additional questions do you have?

Let’s schedule a follow-up meeting for additional information


Appendix


Empowering Employee Connectivity UberConference is a flexible business conferencing and online meeting solution offered by Sprint to make collaboration simpler

Flexible • No PINS so you can join calls easily

• Lock feature provides added security

• International access with dedicated local conference number in U.S. for each employee

• Simple, web based screen sharing with no installation required for participants

Powerful • Automatic calling feature makes it easy to stay on task

• Extension of audio conference up to 100 dial-in participants from Hangouts

• Free call recording and call summary email with files shared automatically after the call

Smart • Ability to see who is on a call

• Integrated social profiles for context on participants

• Mobile application support on iOS and Android for enhanced experience from smartphones

UberConference makes real-time, collaboration for meetings more productive by offering tight integration with Google Drive, Docs, Hangouts and Chrome.

Depend on One IP Network

• Shares all network call paths to the Public Switched Telephone Network (PSTN)

• Reduces costs with centralized network sharing of call paths (SIP Trunks)

• Eliminates traditional voice equipment and service costs

• No charge for calls between Sprint domestic or global SIP Trunking customers when calling within region

Maximize efficiencies and minimize total cost of ownership with shared capacity, integrated voice and data with SIP trunking


Inbound Toll Free service is delivered over a SIP Trunk using the MPLS network from Sprint

Toll-Free calls originate in the PSTN and are transported over the network for delivery via an IP access facility

Sprint SIP Toll Free Additional bene t


• Accommodates calling features via SIP messaging and PBX equipment

• Customer-controlled feature support using Sprint SIP Trunking architecture to deliver the IP toll-free call, allowing customer to drive routing and termination decisions

• No additional charge for supported features such as transfer/refer, redirect, caller ID/automatic number identification delivery and Dialed Number Identification Service (DNIS)

• Compliments the existing ingress routing deployed for Sprint SIP Trunking

• Sprint is the designated responsible organization, to manage and administer the customer’s toll-free number

• Provides on-net calling from Sprint Wireless subscribers to your Toll Free service

• Points Sprint Wireless originated Toll Free calls directly to your premise

• Leverages the Sprint Global MPLS Network and SIP Trunking Solution

• No charge for calls originating from Sprint Wireless subscribers to your SIP Toll Free service

• Sprint Wireless includes Sprint and its affiliates which is approximately 54 million Sprint, Boost, Virgin Mobile, and Mobile Virtual Network Operator subscribers

Provides your business with added cost saving benefits Sprint Wireless Originated Toll Free Additional bene t

Advanced voice Solution further integrating Wireless and Wireline


Utilize Managed IP Telephony (MIPT)

• Offers design, engineering and project implementation assistance

• Provides single implementation point of contact

• Monitors WAN devices with notification, trouble resolution and complete management services

• Utilizes over 600 support personnel, representing every certification level

• Reports on Auditable Service Level Agreements

• Ensures the best service possible with a full range of tools

Sprint provides 24x7x365 monitoring of your IP network servers for stability and performance

Manage, maintain and monitor your enterprise solution with highly qualified experts

Integrate voice and data infrastructures while enabling a migration path to IP-based services and advanced capabilities over a secure, reliable network


• Provides IP-enabled conferencing solution leveraging the Sprint Global multi-protocol label switching (MPLS) service

• Routes calls seamlessly via SIP versus traditional TDM (time-division multiplexing)

• Reduces transport expenses by avoiding use of the PSTN

• Offers the first network integration between a conference service provider and MPLS carrier for both wireline and wireless users

Host productive, Cost-Effective Meetings

Current $20,000 +$4,060 $24,060

Conferencing Spend Tax & Surcharges Total Spend

IP $16,200 + $213 $16,413

Savings* example – TDM to “ICE”

Support simple, dependable conferencing with employees and clients right from your desk or mobile device using Sprint Integrated Conferencing Enablement


*Your savings may vary.

Sprint is continually recognized as a leader in providing trusted business solutions

A History of Industry Recognition


Sprint Enterprise Solutions wins 2014 North American Business Connectivity Award for Large Service Provider Billing. ATLANTIC-ACM (June 2014)

Sprint Business wins 2015 North American Business Connectivity Service Provider Excellence Awards for Large Service Provider Sales Reps, Service Delivery, Billing and Customer Service. ATLANTIC-ACM (June 2015)

Sprint named one of only eight Enterprise and Midmarket Trusted Advisors. Nemertes Research (July 2014)

Winner of the MVNO’s Industry Awards 2013 for Best Wholesale Operator for the second consecutive year. Informa Telecoms & Media (April 2014)

Sprint Executive Briefing Center wins 2014 World Class Briefing Program of the Year. Association of Briefing Program Managers (April 2014)

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Mission-Critical, Multi-Channel On-Demand Platform

Hosted Contact Center from LiveOps


• True cloud-based contact center – no premise hardware or software installed • Entirely browser based – no software clients for the agent or supervisor desktop • Massively overbuilt platform • Enables effective multichannel, social and mobile customer interactions and can include

channels such as voice, email, chat, Facebook, Twitter, and SMS • Includes end-to-end call recording with 12 months of storage

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Mission-Critical, Multi-Channel On-Demand Platform

Licensing Model

Hosted Contact Center


Channels: • LiveOps Voice – Access to inbound and outbound telephony and routing for voice calls, and

the ability to deploy interactive voice response applications on the platform • LiveOps Chat – Access to proactive web chat APIs • LiveOps Email – Access to inbound email integration • LiveOps SMS – Includes SMS messaging functionality • LiveOps Social – Facebook and Twitter Integration • LiveOps Multichannel Bundle – Includes LiveOps Voice, LiveOps Chat, Email, SMS and

LiveOps Social functionality • All channels can be purchased ala carte or the multi-channel bundle • No additional charges for: Admin and Supervisor access, Call Flow Authoring, Call

Recordings for 12 months, Dashboards and Reporting

Named Licensing – max number of agents enabled

Two types of licensing:

Concurrent Licensing – max number of agents logged in

within a 24 hour period/month

Allow agents to work anywhere using an internet connection and their mobile device

LiveOps Cloud-based Contact Center


Offers two unique agent screens to choose from:

Phone Panel • For situations requiring only a

voice channel

• Interface can be setup independent of a CRM or embedded inside of SFDC for agents to engage and stay in the applications they “live” in

LiveOps Engage™ • For situations requiring multiple channels

• Interface allows agents to communicate with clients on up to six channels on a single screen

• Agent can pivot seamlessly from one channel to another to improve customer experience

Thank you


Documents

Sprint UCaaS with Cisco HCS · 2016-08-26 · • Components of Sprint UCaaS with Cisco HCS • Business benefits • Enhanced Mobility with Sprint Mobile Integration • Solution