SSM Health CareSSM Health Care

Category 5:Category 5:

Staff FocusStaff Focus

Our Workforce …Our Workforce …

Our Workforce …Our Workforce …

CQI Quality PrinciplesCQI Quality Principles

Patients and other Patients and other customers are our first customers are our first prioritypriority

Quality is achieved Quality is achieved through peoplethrough people

All work is part of a All work is part of a processprocess

Decision-making by factsDecision-making by facts Quality requires Quality requires

continuous improvementcontinuous improvement

RN Recruitment Retention TeamsRN Recruitment Retention Teams

Nursing Education Nursing Recruitment and Retention Steering Team

Nursing Technology

Shared Accountability

Collegial Relationships

Compensation

Nursing Informatics

2000 Current

Nursing Portal

Work Life Balance – FlexibilityWork Life Balance – Flexibility

Full-time61%

Less than part-time

4%

Part-time19%

Per-diem16%

Benefits to Fit Many NeedsBenefits to Fit Many Needs

Phased retirementPhased retirement Health plan option to cover Legally Health plan option to cover Legally

Domiciled AdultDomiciled Adult Defined Benefit plan plus Matched Savings Defined Benefit plan plus Matched Savings

planplan Tuition reimbursement and loan repaymentTuition reimbursement and loan repayment Long-term care insurance Long-term care insurance Adoption benefitsAdoption benefits

Shared Accountability – Low Shared Accountability – Low Nursing TurnoverNursing Turnover

St. Marys Hospital Medical St. Marys Hospital Medical Center (Madison, WI) – 7.4%Center (Madison, WI) – 7.4%

St. Marys Health Center St. Marys Health Center (Jefferson City, MO) – 9.2%(Jefferson City, MO) – 9.2%

Cardinal Glennon Children’s Cardinal Glennon Children’s Hospital – 10.8%Hospital – 10.8%

St. Joseph Health Center – St. Joseph Health Center – 7.7%7.7%

December 31, 2002

American Organization of Nurse Executives benchmark = 14%-24% dependent on size, location, specialty, etc.

Showcase for Sharing Showcase for Sharing Examples Examples

Nurse internship programsNurse internship programs Decreased ER wait timeDecreased ER wait time Standardized forms and discharge Standardized forms and discharge

ordersorders Employee recognition approachesEmployee recognition approaches Improved patient satisfactionImproved patient satisfaction

GreatIdea!!

Pre-Promotion AssessmentPre-Promotion Assessment

CalipersCalipers– Evaluates leadership potentialEvaluates leadership potential

– Helps ensure successful managersHelps ensure successful managers

– Consistent evaluation and self-Consistent evaluation and self-learning instrumentlearning instrument

DiversityDiversity

Core dimension of recruitment and Core dimension of recruitment and retentionretention

Need to reflect the communities we Need to reflect the communities we serveserve

Initially, address balance between Initially, address balance between male and female executivesmale and female executives

Now, address areas of ethnic Now, address areas of ethnic diversitydiversity

Our Diversity GoalsOur Diversity Goals

Professionals and Managers

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Our Diversity JourneyOur Diversity Journey

Corporate Vice Corporate Vice President – Human President – Human Resources and Resources and System DiversitySystem Diversity

Diversity forumsDiversity forums Diversity mentoring Diversity mentoring

programs programs Diversity component Diversity component

of employee of employee satisfaction processsatisfaction process

Employee Satisfaction SurveyEmployee Satisfaction Survey

Segmentation typesSegmentation types– DepartmentDepartment– Functional group ( manager, professional, Functional group ( manager, professional,

support staff, etc.)support staff, etc.)– AgeAge– National originNational origin– TenureTenure– Pay typePay type– GenderGender

Employee Satisfaction ResultsEmployee Satisfaction Results

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Employees HR Solutions NormativeHR Solutions Top 25%

Training OptionsTraining Options

Traditional, stand-up, classroom styleTraditional, stand-up, classroom style VideoconferencingVideoconferencing ““Meeting in a Box”Meeting in a Box” Intranet/internet training modulesIntranet/internet training modules Placeware – using telephone and Placeware – using telephone and

intranetintranet

Competency & Education Competency & Education AssessmentAssessment

Annual assessmentAnnual assessment– Employee competency Employee competency

– Trends and patterns?Trends and patterns?

– What has been done/will be done?What has been done/will be done?

– What training has been done?What training has been done?

– What training needs to be done?What training needs to be done?

Staff Focus: Lessons LearnedStaff Focus: Lessons Learned

Improve the measurement of processesImprove the measurement of processes Enhance diversityEnhance diversity Reformat the work environmentReformat the work environment Find new ways to gather feedbackFind new ways to gather feedback Take hard look at employee educationTake hard look at employee education Benchmark internally and externallyBenchmark internally and externally Incorporate HR into the planning processIncorporate HR into the planning process

“You must do things you thinkyou cannot do.”

Eleanor Roosevelt

Questions?Questions?