STAGING the SYSTEM for VOLUNTARY COMPLIANCE with GLS and OSHS

in the IT-BPM Industry 14th National Occupational Safety and Health Congress

20 November 2014

Presentation Outline

• The IBPAP • Industry Self-Regulation: History & Context • The Memorandum of Agreement (MOA)

– Partnering Organizations – Objectives

• Joint Action Plan – Components – Target Outcomes

• Groups that Operationalize the Action Plan • Accomplishments as of November 2014 • Next Steps • Elements for Success

2

The Information Technology and Business Process Association of the Philippines: IBPAP

• IBPAP is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines.

• Has approximately 300 industry and support-industry members, including six partner associations:

– Animation Council of the Philippines, Inc. (ACPI)

– Contact Center Association of the Philippines (CCAP) – Game Developers Association of the Philippines (GDAP) – Global In-house Center Council (GICC) – Healthcare Information Management Outsourcing Association of the

Philippines (HIMOAP) – Philippine Software Industry Association (PSIA)

3

The Information Technology and Business Process Association of the Philippines: IBPAP

• IBPAP serves as the one-stop information and advocacy gateway for the industry: assists investors in setting up operations easily and quickly in the

Philippines assists with relevant research, introductions to key government and

industry officials, and a series of briefings at each step of the investment process provides ongoing support through a wide variety of initiatives, including

programs for HR development, business development, knowledge sharing and networking opportunities

4

5

Set Industry Standards

(statutory to international

standards)

Establish High Degree of

Awareness (training & promotion)

Certification & Compliance

(GLS & OSHS-compliant)

RECOGNITION

(Stamp of Approval)

Enforcement of Standards

Evaluation & Review Partner

Associations

PMAP

DOLE International

Standards

(IIP)

IBPAP

History & Context: IBPAP’s IT-BPM Industry Self-Regulation Framework

History & Context: IBPAP’s IT-BPM Industry Self-Regulation Framework

• Focus of execution of industry self-regulation framework: culture of safety and wellness and good people practices.

• Why safety, wellness and good people practices?

– IT-BPM workforce is biggest in the country – challenges regarding generational lifestyle choices (poor diet, sedentary

lifestyles, smoking, drinking, sexual practices) – safety and security risks attributable to work schedule, work that is desk

bound and requires repetitive motion, intense work demand/pressure – need to nurture pool of talent to ensure productivity, engagement and

retention. – need for guidance on people management methods and approaches that

will yield consistent, sustainable results.

6

Partnership Framework for Safety & Wellness and Good People Practices

7 7

AWARENESS - Communications - Marketing

RESOURCES - Training - Experts - Tools

PROCESSES (Development-Focused)

- Integrated - Focused Service

Delivery (account system)

BUSINESS OUTCOMES

- Improved individual performance: productivity, quality

- Improved engagement

- Lower Attrition - Better company

performance - Lower costs

associated with health: health claims, covering absenteeism, replacing attrition

- Preferred Employer Status

Culture of ‘Safety &

Wellness and Good People

Practices’

ASSESSMENT - Online self-assessment

diagnostic tool - Assessment via

external third party providers

REWARD - Incentives - Recognition - Certification/brand

Certificate for GLS/OSHS

Compliance

Certificate for Good People

Management/ Practices

Occupational Health &

Safety Standards

General Labor Standards

Good People

Management/ Practices With PMAP

& IIP

With DOLE

DOLE-IBPAP MOA Signing, 25 April 2014 ECC Building, Makati City

8

The MEMORANDUM OF AGREEMENT (MOA)

• Partnering Organizations – Department of Labor & Employment (DOLE)

Occupational Safety & Health Center (OSHC) Bureau of Working Conditions (BWC)

⁻ Information Technology and Business Process Association of the Philippines (IBPAP)

• Period of Effectivity: – 25 April 2014 to 31 December 2015

• Objectives: – increase awareness of the IT-BPM industry on General Labor

Standards (GLS) and Occupational Safety and Health Standards (OSHS)

– end in view: to improve industry’s compliance rate to develop industry-specific GLS and OSHS to build within the industry a culture of voluntary compliance

9

The JOINT ACTION PLAN

• Joint Action Plan – Components:

orientation of IBPAP members on compliance requirements development of information, education, communication

(IEC) packages on GLS, OSHS and Labor Relations determination of baseline compliance levels with GLS and

OSHS via Joint Assessment determination of changes in compliance levels 12 months

post initial Joint Assessment systematic compilation of relevant industry-specific GL, LR,

OSH data/information

10

The JOINT ACTION PLAN

• Joint Action Plan – Target Outcomes:

all IBPAP members oriented/education on compliance requirements IBPAP members volunteering for Joint Assessment baseline compliance levels determined improvements in compliance levels achieved updated industry-specific data on compliance status, labor

relation issues and the like IT-BPM specific GLS and OSHS developed

11

GROUPS that OPERATIONALIZE the ACTION PLAN

• Technical Working Committee – Occupational Safety & Health Center (OSHC) – Bureau of Working Conditions (BWC) – Bureau of Labor Relations (BLR) – National Labor Relations Commission (NLRC) – National Conciliation and Mediation Board (NCMB) – Information Technology & Business Process Association of the

Philippines (IBPAP)

• DOLE NCR Regional Office (Joint Assessment)

• IBPAP HRCC’s Health Safety & Wellness Committee ⁻ Accenture ⁻ IHG ⁻ Maersk ⁻ Shell Shared Services ⁻ TDS

12

Accomplishments as of November 2014

Joint Action Plan Components Operationalized:

orientation of IBPAP members on compliance requirements

development of information, education, communication (IEC) packages on GLS, OSHS and Labor Relations determination of baseline compliance levels with GLS and

OSHS via Joint Assessment determination of changes in compliance levels 12 months post

initial Joint Assessment systematic compilation of relevant industry-specific GL, LR,

OSH data/information

Accomplishments as of November 2014

Orientation Sessions

• Conducted: 5 sessions June 23

August 11 September 8 October 20 November 17

• Planned: 1 session

January 2015

Accomplishments as of November 2014

DEMOGRAPHICS – Orientation Sessions IBPAP MEMBERSHIP: Total members: 283 (July 2014) Industry: 231 Non-industry: 52

ATTENDANCE: Number of attendees: 270 participants Number of member companies: 138 companies (48.7% of total

membership) • Industry members – 131 (56.7% of industry members) • Non-industry members - 7 (13.5% of non-industry members)

Accomplishments as of November 2014

Information Packages Developed and Disseminated:

• Orientation Session Presentation Decks on: Overview of DOLE Agencies Labor Law Compliance System and General Labor Standards Occupational Safety and Health Standards Alternative Dispute Resolution Systems

Above have been shared with the attendees of the Orientation Sessions.

• Reference Matrix containing resources on LLCS, GLS and OSHS This has been provided to all JA Volunteers and all attendees of the

Orientation Sessions. It will also be shared with the rest of the IBPAP membership.

Accomplishments as of November 2014

Joint Assessment for IBPAP Members: Collaboration between DOLE-NCR and IBPAP

• Sharing of information: IBPAP provided updated members’ rosters with details on registered address,

classification (industry vs. non-industry), sites/locations, HR contact (name and email address) for Joint Assessment, date of orientation session attended

DOLE-NCR provided summary reports on assessments conducted on IBPAP members (date when member company was assessed; summary profile of results on assessments conducted on member companies <no company-specific results>)

• Procedural arrangements to facilitate completion of JA for IBPAP members: DOLE agreed to give 2 weeks’ notice to JA volunteers DOLE agreed to schedule IBPAP members after they have attended orientation DOLE adopted a pre-assessment approach for IBPAP members to facilitate JA

conduct (completion within 3-4 hours vs. the usual 6-8 hours)

Accomplishments as of November 2014

Members completing Joint Assessment (as of 11 November 2014)

• Total Volunteers for Joint Assessment: 11 10 have been assessed 1 is scheduled for assessment within November

• Joint Assessment of other IBPAP members: 62 IBPAP members have completed Joint Assessment 53 industry members 9 non-industry/support-industry members assessment rate – industry (so far): 27.3%

• Awarding of Certificates of Compliance to IBPAP members: 16 members (15 industry, 1 support-industry) to be given their COCs on

November 20 during the IBPAP General Membership Assembly effective compliance baseline rate - industry (so far): 28.3%

Accomplishments as of November 2014

Systematic Compilation of Relevant Industry-specific data:

• Joint Assessment Data (by DOLE-NCR): IBPAP members’ compliance: o GLS compliance, issues encountered o OSHS compliance, issues encountered o Summary report on this is in-progress, for submission to IBPAP/DOLE

leadership by December 2014-January 2015

Next Steps

• Continue information drive: conduct last orientation session and send out orientation materials and

reference matrix plan to offer GLS and OSHS refreshers as BAU for members continue sharing GLS and OSHS relevant materials to members as BAU

• Continue JA for IBPAP members under partnership arrangements until December 2015

• IBPAP and DOLE NCR to continue sharing information to facilitate conduct of JA for IBPAP members

• Nearing end of MOA (December 2015), assess effectiveness of partnership and make plans to sustain the benefits derived from it

Critical Elements for Success

• The motivation to comply must come from the industry, driven by a sincere desire to protect the welfare of its workforce.

• The Government must also be seen as a partner, rather than a “police” , in helping the industry achieve compliance. DOLE’s developmental approach to Labor Law Compliance was critical in getting the buy-in from the member companies.

• A well-defined framework for partnership and collaboration is key to the identification of appropriate partners and the definition of partner roles.

• Tight collaboration among partnering organizations and diligent program management facilitate the achievement of desired outcomes.

• Flexibility in terms of timelines and activities can spell the difference in achieving more despite unforeseen limitations.

THANK YOU!

22