Standard #6 - Organizational Performance Results, Table 6 · Increase retention for ASCIT to 80% by 2020 Retention rates as reported to the VPAA every January 79.2% in 2017 Negative

Table 6.1 Standard 6 - Business Program Performance Results 2017 Accounting Program ReviewOrganizational Effectiveness Results

Performance Measure What is your measurement instrument or process?

Current Results Analysis of Results Action Taken or Improvement made

Insert Graphs or Tables of Resulting Trends (3-5 data points preferred)

Measurable goal (Indicate length of cycle) What are your current results?

What did you learn from the results?

What did you improve or what is your next step?

What is your goal? Increase the student retention in ASA program by 3% by 2019.

Tableau institutional retention data - Annual program review and National Student Clearinghouse Research Center persistence and retention data. (Part-time, over age 24, students at private institutions).

Current overall retention rate is 39.4%. Comparison made to National Student Clearinghouse Research Center data (First-Year Persistence and Retention Rates by Starting Enrollment - All Inst. Sectors.

The retention of students in the ASA program is low when compared to all entering students at the university level--particularly when compared to four-year privates.

Action plan for 2017-18 is to improve instructor participation in discussions, provide collaborative forums in courses, curriculum rearrangement and faculty training and information on how to advise students who are struggling in accounting program. Participate in DeVoe retention project.

Improve faculty interaction in online accounting courses.

End of course (student satisfaction) survey reported annually. Review of survey item #5.

2014-15 Data not available2015-16 CAPS Mean 4.28; ALL ASA 4.252016-17 CAPS Mean: 4.57; ALL ASA 4.3

Results indicate that ALL ASA responses to "instructor was active in discussions" has been lower for the past two years when compared to ALL CAPS. Data is not available for 2014-15 due to the way the dat was reported at that time.

Action plan for 2017-18 is to improve instructor participation in discussions, provide collaborative forums in courses and to provide faculty with training and information on how to advise students who are struggling in accounting program.

Standard #6 - Organizational Performance Results, Table 6.10

Complete the following table. Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every process.

Organizational effectiveness results examine attainment of organizational goals. Each business unit must have a systematic reporting mechanism for each business program that charts enrollment patterns, student retention, student academic success, and other characteristics reflecting students' performance. Key indicators may include: graduation rates, enrollment, hiring equity, increased use of web-based technologies, use of facilities by community organizations, contributions to the community, or partnerships, retention rates by program, and what you report to governing boards and administrative units.

Analysis of Results

4

4.2

4.4

4.6

2015-16 2016-17

Mean Score for EOC Survey Item - Instructor was active in Discussions - ALL CAPS to ALL ASA

Results EOC Survey - Faculty Engagement in Discussion Item CAPS N/A

Results EOC Survey - Faculty Engagement in Discussion Item ALL ASA Accounting N/A

Table 6.1 Standard 6 - Business Program Performance ResultsOrganizational Effectiveness Results


Current Results Analysis of Results

Action Taken or Improvement made





What is your goal? Increase overall retention in DeVoe School of Business programs by 3% by 2019.

Retention rates as reported in IWU Fact Book annually.

Retention rate was 50.6% in 2016.

There is room for improvement.

Evaluate expanding existing ASB Student Success Pilot program results based upon final Pilot results: due by January 2018.

Increase effectiveness of project teams in the curriculum possibly eliminate them.

Report on decision at next Annual or Comprehensive Review.

Effectiveness of project teams is one of three lowest student satisfaction items from the End of Program survey. A combined 68.8% percent of student responses rated the effectiveness of project teams in the Excellent and Good. Categories.

There is a continuing need to evaluate effectiveness of project teams.

Evaluate the use of project teams in courses as they become due for revision or eliminate project teams.

Increase accessibility of chaplain.

Report at next Annual or Comprehensive Review.

Accessibility of chaplain is one of three lowest student satisfaction items from the End of Program survey.. A combined 66.7% percent of student responses rated the accessibility of chaplain in the Excellent and Good. Categories.

Increased accessibility of chaplain may assist in dealing with life issues as they affect Student Success and progress toward degree.

Share results with the Student Services department and individuals responsible to determine possibilities for joint cooperation toward increased Student Success.

Increase helpfulness of chaplain.


Helpfulness of chaplain is one of three lowest student satisfaction items from the End of Program survey.. A combined 61.8% percent of student responses rated the accessibility of chaplain in the Excellent and Good. Categories.

Increased helpfulness of chaplain may assist in dealing with life issues as they affect Student Success and progress toward degree.





Analysis of Results








What is your goal? Increase retention for ASCIT to 80% by 2020

Retention rates as reported to the VPAA every January

79.2% in 2017 Negative trend is shown in the EOC. Industry demands for skilled IT professionals are increasing with a dire need for course updates.

Increase retention through development of a new ASCIT program to better meet the needs of the students as well as the marketplace.

Increase the retention in CIT262 to 80%

EOC feedback from students 67% in 2017 Result is unacceptable and reflected in retention numbers. Workload is reflected in the EOC's as a potential issue.

Review workload in the entire course and implement changes needed to remove unnecessary activites while maintaining academic outcomes.

Increase interaction with faculty to 80% by 2020

Increase interaction with faculty rates as reported from End of program surveys

79.2% in 2017 Faculty interaction is related to student satisfaction and retention. The trend is positive but needs continuous review to maintain trend.

Work with faculty care to investigate and implement activities to increase interaction.

Increase fairness of grading to 80% by 2020

Fairness of grading reported from End of program surveys

79.2 in 2017 Fairness of grading was reflected in the EOC student feedback. Inconsistency stood out as a common factor

Work with faculty care to investigate and implement activities to increase consistency of grading.

Increase recommend program to others without reservation to 80% in 2020

Recommend without reservations reported from End of program surveys

62.5% in 2016 The trend is positive. Word of mouth recommendations is an effective way to increase retention. Increasing this number is seen as a significant factor in increasing enrollment.

Evaluate ASCIT for specific factors that may relate directly to student satisfaction as stated in the program reviews. Update program learning outcomes to better reflect the marketplace needs.Work with AES to evaluate better word of mouth interaction.




Analysis of Results

35

512

67

41

5 6

80

0

20

40

60

80

100

Completed Failed Withdrew Retention

CIT262

Actual Goal

80 80 80

82.7

81.8

79.2

77

78

79

80

81

82

83

2015 2016 2017

ASCIT Retention

Goal Actual

80 80

64.3

79.2

0

20

40

60

80

100

2016 2017

Interaction with faculty

Goal Actual

80 80

81.5

79.2

78

79

80

81

82

2016 2017

Fairness of Grading

Goal Actual

80 80

57.1 62.5

0

20

40

60

80

100

2016 2017

Recommend without reservations

Goal Actual








What is your goal? Increase retention for HCA from 69% to 85% by 2020


69% in 2016 In a positive trend for the last year Revise HCA 310 is a start course and has the lowest scores for retention. Add remediation to ACC-201 is their first accounting course with many students with little to no background in accounting.

Increase of helpfulness of Chaplain from 60% to 80% by 2020

Helpfulness of Chaplain rates as reported from End of Program Surveys

60% in 2016 Chaplain helpfulness was a surprise. 50% of students are not affiliated with a church and therefore may not have interest in the chaplain services.

Work with student services to search for opportunities to show students what the chaplain service offers.

Increase of accessibility of chaplain from 66.7 to 80% by 2020

Accessibility of Chaplain rates as reported from End of program surveys

66.7% in 2016 Students are not fully aware of chaplain services and what they offer.

Work with student services to investigate and implement activities to see what the chaplain services are needed and how they apply to students

Increase interaction of faculty with students from 55.2% to 80% by 2020

Interaction opportunities with faculty as reported from End of program surveys

55.2 in 2016 Only 55.2% of students are having interaction opportunities with faculty. Many students do their assignments after hours so faculty is not available. It’s an issue with

online classes.

Implement texts to faculty to help remediate this problem. 24-48 hour response time from faculty is too long in students’ opinions. 6-12 hours may be better. Or faculty can respond quickly and say they will answer fully later Training and implementation of faculty training is needed.

Ellimination of project teams to increase the students learning outcomes from 55.2% to 80% in 2020

Effectiveness of project teams as reported from End of Program Surveys

55.2% in 2016 Project teams are one of the biggest complaints from students on a continual basis. We probably lose students because of it. Why do we continue to offer it? Much of the work is individual work so it’s

difficult to do as a team.

Eliminate the Project Team assignments and make them individual assignments.




Analysis of Results

2014 20152016

0

50

100

1 2 3

Retention of Bachelors of Science in Health

Administration Students

2015

2016

0

20

40

60

80

1 2

Increase Helpfulness of Chaplain Services

20152016

0

50

100

1 2

Increase Accessibility of Chaplain Services

2015

2016

0

20

40

60

80

1 2

Increase Interaction with Faculty

2015

2016

0

20

40

60

80

1 2

Effectiveness of Project Teams









What is your goal? Maintain retention above 80%

Retention rates as reported to the VPAA in April 2017

100% in reported data. Data reported shows the previous BMK and the new structure of the BMK. We recognize the small sample size.

Continue to monitor retention in the program on a quarterly basis as more data points are available for analysis.

Reach goals - A = 50%, B = 30%, C = 10%, D = 3, F/W = 7%

Grade distribution as reported by Assessment Team in June 2017

A = 52%, B = 23%, C = 11%, D = 1%, F/W = 12%

Distribution is moving toward goals. Reducing the F/W % is necessary.

Analyze in more detail the individual student reasons for failures and withdrawals in order to implement a plan of action.




Analysis of Results

BS-Accounting

Table 6.1 Standard 6 - Business Program Performance Results 2017 BS- Accounting Program ReviewOrganizational Effectiveness Results







What is your goal? Increase the student retention in all BSA accounting courses by 3% over baseline of 39.4% by 2022.

Tableau institutional data - reported and reviewed annually as part of program review process as well as National Student Clearinghouse Research Center persistence and retention data. (Part-time, over age 24, students at private institutions.)

Current overall retention rate is 39.4% compared to 46.2% nationally.

This data analysis was used to establish a preliminary benchmark for future analysis.

Action plan for 2017-18 is to improve instructor participation in discussions, provide collaborative forums in courses and to provide faculty with training and information on how to advise students who are struggling in accounting program. Participate in DeVoe retention project.

Improve faculty interaction in online BSA accounting courses to exceed the Statistical Comparison of ALL bachelor program CAPS average.

End of course (student satisfaction) survey reported annually.

In the Statistical Comparison of ALL CAPS Bachelors Programs results to "the instructor was active in discussions" results were:

BSA - 4.50 compared to 4.42 for ALL BSA/BSAO courses.

Data showed an underperformance in this area. Comparable data was not available in 2014-15. Existing data could not be used.

Action plan for 2017-18 is to improve instructor participation in discussions, provide collaborative forums in courses and to provide faculty with training on online engagement.




Analysis of Results

4.14.24.34.44.54.6

2015-16 2016-17

Mean response rates for EOC Survey Item - "Instructor was active in discussions"

CAPS ALL BSA











Retention rate was 73.7 % in 2016.


Evaluate expanding the separate ASB Student Success Pilot program results that are due in January 2018 to BSBA.

Increase qulaity of overall content in total and/or the pecrent ratings of excellent.


Quality of overall content was one of the highest student satisfaction items from the End of Program survey. A combined 89% percent of student responses rated the qulaity of overall content in the Excellent and Good. Categories.

Increased quality of overall content may assist student learning with positive effect on Student Success and progress toward the degree.

Evaluate and adjust overall quality of course content in courses as they become due for revision.

Increase quality of instruction.


Helpfulness of chaplain was one of the highest student satisfaction items from the End of Program survey. A combined 87.3% percent of student responses rated the accessibility of chaplain in the Excellent and Good. Categories.

Increased quality of instruction may assist student learning with positive effect on Student Success and progress toward the degree.

Share results with the DeVoe Department Faculty Chairs to determine possibilities for joint cooperation toward increased Student Success.




Analysis of Results








What is your goal? Increase retention for HCA from 73.6% to 85% by 2020


73.6% in 2016 In a positive trend for the last year based more on the great need for employees in the BIS disciplines than the program review.

Increase retention through development of a new BSBIS program to better meet the needs of the students as well as the marketplace.

Increase the quality of team projects from 48.3. to 70% by 2020

Quality of team projects rates as reported from End of Program Surveys

48.3 in 2016 Result is unacceptable and reflected in retention numbers.

Review each team project individually to reduce the quantity of team projects and rewrite the team projects needed for quality academic outcomes.

Increase in helpfulness of chaplain from 39.6 to 60% by 2020

Helpfulness of Chaplain rates as reported from End of program surveys


Work with student services to investigate and implement activities to see what the chaplain services are needed and how they apply to students

Increase satisfaction with program length from 44.8% to 80% by 2020

Program length as reported from End of program surveys

44.8 in 2016 Competitive pressures are apparent from market surveys showing shorter lengths of BSBIS programs are needed

Evaluate BSBIS for alternatives to shorten the length of the BSBIS and maintain program learning outcomes.




Analysis of Results

Increase student satisfaction with overall course content from 37.9% to 80% in 2020

Overall course content satisfaction as reported from End of Program Surveys

37.9% in 2016 Consistent dissatisfaction with course content relates to the need for continuous updating of curriculum in this discipline.

Evaluate BSBIS for updating of the course content to maintain program learning outcomes. Update program learning outcomes to better reflect the marektplace needs.


Performance Measure What is your measurement

Current Results

Analysis of Results



Measurable goal (Indicate length of cycle)

What are your current results?



What is your goal?Increase enrollment in BSM program by 3%.

Monthly statistics report (annual enrollment data)

Annual final enrollment for BSM and BSMO- 2017 - 5972016- 7822015 - 914

The total enrollment (BSM and BSMO) combined has dropped 35% since 2015.

Investigate and collaborate with Marketing and Enrollment Services how potential business management students are being advised. Investigate the increase in General Studies enrollment. Devise specific enrollment strategies with Marketing/Enrollment to boost enrollment.

Increase overall retention in DeVoe School of Business programs by 3% by 2019.

Tableau Retention Data - Annual review during program review

2013-14 - 74.5%;

2014-15, 77.8%,

2015-16, 80.8%.

Since 2013-14,

retention in the

BSM program has

increased by 6.3%.

Continue to monitor for

years following 2015-16 as

enrollment declined.

Increase completions (graduation) in the BSM program by 3% by 2020.

Tableau Completions Data - Annual review during program review

2013-14, 597;

2014-15, 582,

2015-16, 522 and

2016-17, 455

There has been a

significant decline

in completions

which more than

likely is due to the

downward trend

in enrollment.

Plans are underway to

revamp te BSM program in

order to enhance enrollment

and make the program more

relevant. Also, DeVoe will

need to work more closely

with AES and Marketing to

ensure new program is

marketed. Also, DeVoe is

participating on a N & G

workgroup that is focusing

on retention efforts.




Analysis of Results

0

100

200

300

400

500

Total 2017 Total 2016 Total 2015

Final Enrollment by Academic Year for BSM and BSMO

BSM BSMO

71

72

73

74

75

76

77

78

79

80

81

82

2013-14 2014-15 2015-16

BSM- 3-Year Retention Rate

0

100

200

300

400

500

600

700

2013-14 2014-15 2015-16 2016-17

BSM Completions over 4-Year Period









Retention rate was 70.6 % in 2016.


Consider expanding the separate ASB Student Success Pilot program results that are due in January 2018 to MBA.

Increase effectiveness of project teams in the curriculum or possibly eliminate them.





Increase quality of overall content in total and/or the percent ratings of excellent.


Quality of overall content was one of the highest student satisfaction items from the End of Program survey. A combined 87.7% percent of student responses rated the quality of overall content in the Excellent and Good. Categories.

Increased quality of overall content may assist student learning with positive effect on Student Success and progress toward the degree.

Evaluate and adjust overall quality of course content in courses as they become due for revision.




Analysis of Results









What is your goal? Increase retention for HCAD from 69% to 85% by 2020


69% in 2016 In a positive trend for the last year

Look at students taking healthcare courses earlier in the program by following EOC's earlier in the program.

Increase of helpfulness of Chaplain from 42.8% to 80% by 2020

Helpfulness of Chaplain rates as reported from End of Program Surveys

42.8% in 2016 Chaplain helpfulness was a surprise. 50% of students are not affiliated with a church and therefore may have little interest in the chaplain services.

Discuss with Student Services to search for opportunities to show students what the chaplain service offers.

Increase of accessibility of chaplain from 55.2 to 80% by 2020

Accessibility of Chaplain rates as reported from End of program surveys


Work with student services to investigate further the chaplain servicesand make them available to the students.

Ellimination of project teams to increase the students learning outcomes from 82.7% to 90% in 2020

Effectiveness of project teams as reported from End of Program Surveys

82.7% in 2016 Project teams are one of the biggest complaints from students on a continual basis. Much of the work is individual work so it’s difficult to do as

a team.

Eliminate the Project Team assignments and make them individual assignments.




Analysis of Results

2015

2016

0

50

100

1 2

Retention of Masters in Healthcare Administration

Students

2015

2016

0

20

40

60

80

100

1 2

Increase Helpfulness of Chaplain Services

2015

2016

0

20

40

60

80

100

1 2

Increase Accessibility of Chaplain Services

2015

2016

0

50

100

1 2

Increase Effectiveness of Project Teams

MS-Accounting

Table 6.1 Standard 6 - Business Program Performance Results 2017 Accounting Program ReviewOrganizational Effectiveness Results

What is your measurement instrument or process?



(Indicate length of cycle) What are your current results?



Performance Measure

Measurable goal

What is your goal?Increase the student retention in all MSA accounting courses by 3% by 2019.


Current overall retention rate is

39.4%

This data analysis was

used to establish a

preliminary benchmark

for future analysis.

Action plan for 2017-18 is to

improve instructor participation

in discussions, provide

collaborative forums in courses

and to provide faculty with

training and information on how

to advise students who are

struggling in accounting program.

Participate in DeVoe retention

project.

Improve faculty interaction in online accounting courses for all courses in the MSA program. Goal is to exceed the ALL CAPS mean consistently in the Statistical Comparison of ALL CAPS MSA programs to the ALL MSA courses.

End of course (student satisfaction) survey reported annually.

In the Statistical Comparison of ALL

CAPS Masters Programs to ALL

MSA results to "the instructor was

active in discussions" results were:

2016-17 CAPS Mean 4.5; All MSA

mean 4.29

2015-16 CAPS Mean 4.48; ALL MSA

4.26

Data showed an

underperformance in this

area.

Action plan for 2017-18 is to

improve instructor participation

in discussions, provide

collaborative forums in courses

and to provide faculty with

training on online engagement.




Analysis of Results

0

10

20

30

40

50

60

2012-13 2013-14 2014-15

Accounting Program Retention Rates Overall

National DeVoe Accounting

4.1

4.2

4.3

4.4

4.5

4.6

2015-16 2016-17

Mean response rates for EOC Survey Item - "Instructor was active in discussions"

CAPS ALL MSA



Current Results




Retention rate was 60.1% in 2016.

Increase effectiveness of project teams in the curriculum or possibly eliminate them.






Analysis of Results

Increase helpfulness of chaplain.


Helpfulness of chaplain is one of three lowest student satisfaction items from the End of Program survey.. A combined 52.3% percent of student responses rated the accessibility of chaplain in the Excellent and Good. Categories.

Analysis of Results Action Taken or Improvement made




Consider expanding the separate ASB Student Success Pilot program results that are due in January 2018 to MSHRM.






Analysis of Results

Increased helpfulness of chaplain may assist in dealing with life issues as they affect Student Success and progress toward degree.






Organizational Effectiveness Results

Performance Measure What is your measurement

Current Results Analysis of Results Action Taken or Improvement made Insert Graphs or Tables of Resulting Trends (3-5 data points preferred)

Measurable goal (Indicate length of cycle)

What are your current results?



What is your goal?

Increase MSM

completion rates by

3% by 2020.

Tableau

completion data-

reviewed annually

during program

review.

Results: 2013-14

290; 2014-15,

214; 2015-16, 90;

2016-17, 60.

The enrollment for

for the program

continues to

decline.

The MSM will be undergoing a

revamp in the fall of 2018.

DeVoe needs to coordinate

with AES to ensure the new

program is marketed properly

to student target markets.

Increase MSM

Retention rates by

3% by 2019.

Tableau retention

data - Reviewed

annually during

program review.

Results: 2013-14

63.0%; 2014-15

60.3%; 2015-16

76.0%

There was a

tremendous

increase in

retention between

2014-15 and 2016-

17. However, a

longer-term trend

needs to be

reviewed.

Continue to monitor

retention. Participate on N &

G Retention Workgroup and

review with program faculty

retention initatives that can

be incorporated into courses

and the program overall.


ete the following table. Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every pr.1 Standard 6 - Business Program Performance Results

Organizational effectiveness results examine attainment of organizational goals. Each business unit must have a systematic reporting mechanism for each business program that charts enrollment patterns, student retention, student academic success, and other characteristics reflecting students' performance.Key indicators may include: graduation rates, enrollment, hiring equity, increased use of web-based technologies, use of facilities by community organizations,contributions to the community, or partnerships, retention rates by program, and what you report to governing boards and administrative units.

MSM - Analysis of Results

0

20

40

60

80

2013-14 2014-15 2015-16

MSM Program Retention Rates

0

50

100

150

200

250

300

350

2013-14 2014-15 2015-16 2016-17

MSM Program Completions

Documents

Standard #6 - Organizational Performance Results, Table 6 · Increase retention for ASCIT to 80% by 2020 Retention rates as reported to the VPAA every January 79.2% in 2017 Negative