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Standard Chartered Priority Global Concierge
Contents
1. Global Hotels Programme – Participating Hotels2. Domestic Hotels Programme – Participating Hotels3. Contact Details4. Terms and Conditions
Page 2 – Page 22 Page 23 – Page 25 Page 26 – Page 26 Page 27 – Page 36
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Global Hotels Programme– Participating Hotels
Property Name City Country Offer Validity InterContinental Hayman Island Resort Hayman Island Australia Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room upon arrival • No walk policy (in a sold outsituation, the hotel will ensurethat our guests receivea room as reserved)• Last Room availability (aslong as the hotel desired has
31 May 2020 InterContinental Melbourne Melbourne Australia 31 May 2020InterContinental Perth City Centre Perth Australia 31 May 2020InterContinental Sydney Sydney Australia 31 May 2020InterContinental Sydney Double Bay Sydney Australia 31 May 2020InterContinental Vienna Vienna Austria 31 May 2020InterContinental Dhaka Dhaka Bangladesh 31 May 2020InterContinental Sao Paulo Sao Paulo Brazil 31 May 2020InterContinental Sofia Sofia Bulgaria 31 May 2020InterContinental Toronto Yorkville Toronto Canada 31 May 2020InterContinental Prague Prague Czech Republic 31 May 2020InterContinental Fiji Golf Resort & Spa Natadola Fiji Islands 31 May 2020InterContinental Bordeaux - Le Grand Hotel Bordeaux France 31 May 2020InterContinental Carlton Cannes Cannes France 31 May 2020InterContinental Lyon - Hotel Dieu Lyon France 31st May 2020 InterContinental Marseille - Hotel Dieu Marseille France 31 May 2020InterContinental Paris - Avenue Marceau Paris France 31 May 2020InterContinental Paris - Le Grand Paris France 31 May 2020InterContinental Bora Bora Resort Thalasso Spa Bora Bora French Polynesia/Tahiti 31 May 2020InterContinental Le Moana Bora Bora Bora Bora French Polynesia/Tahiti 31 May 2020InterContinental Resort And Spa Moorea Moorea French Polynesia/Tahiti 31 May 2020
InterContinental Resort Tahiti Faa'a French Polynesia/Tahiti 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
InterContinental Berlin Berlin Germany Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room upon arrival • No walk policy (in a sold outsituation, the hotel will ensurethat our guests receivea room as reserved)• Last Room availability (aslong as the hotel desired has
31 May 2020InterContinental Düsseldorf Dusseldorf Germany 31 May 2020InterContinental Athenaeum Athens Athens Greece 31 May 2020InterContinental Hong Kong Hong Kong Hong Kong 31 May 2020InterContinental Bali Resort Bali Indonesia 31 May 2020InterContinental Dublin Dublin Ireland 31 May 2020Ana InterContinental Beppu Resort & Spa Beppu Japan 31 May 2020InterContinental - Ana The Strings Tokyo Tokyo Japan 31 May 2020InterContinental - Ana Tokyo Tokyo Japan 31 May 2020InterContinental Osaka Osaka Japan 31 May 2020InterContinental Amman (jordan) Amman Jordan 31 May 2020InterContinental Grand Seoul Parnas Seoul Korea, Republic of 31 May 2020InterContinental Phoenicia Beirut Beirut Lebanon 31 May 2020InterContinental Beijing Sanlitun Beijing Mainland China 31 May 2020InterContinental Century City Chengdu Chengdu Mainland China 31 May 2020InterContinental Changsha Changsha Mainland China 31 May 2020InterContinental Chengdu Global Center Chengdu Mainland China 31 May 2020InterContinental Shenzhen Shenzhen Mainland China 31 May 2020InterContinental Maldives Maamunagau Resort Raa Atoll Maldives 31 May 2020InterContinental Malta St. Julian's Malta 31 May 2020InterContinental Presidente Cancun Resort CANCUN Mexico 31 May 2020
InterContinental Presidente Cozumel Resort Spa COZUMEL Mexico 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
InterContinental Presidente Mexico City Ciudad de Mexico Mexico Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room upon arrival • No walk policy (in a sold outsituation, the hotel will ensure that our guests receive a room as reserved) • Last Room availability (aslong as the hotel desired has
31 May 2020
InterContinental Amstel Amsterdam Amsterdam Netherlands (Holland) 31 May 2020InterContinental Wellington Wellington New Zealand 31 May 2020InterContinental Cascais-estoril Estoril Portugal 31 May 2020InterContinental Lisbon Lisbon Portugal 31 May 2020InterContinental Porto - Palacio Das Cardosas Porto Portugal 31 May 2020InterContinental Doha Doha Qatar 31 May 2020InterContinental Moscow - Tverskaya Moscow Russia 31 May 2020InterContinental Singapore Singapore Singapore 31 May 2020InterContinental Singapore Robertson Quay Singapore Singapore 31 May 2020 InterContinental Ljubljana Ljubljana Slovenia 31 May 2020InterContinental Madrid Madrid Spain 31 May 2020InterContinental Davos Davos Dorf. Switzerland 31 May 2020InterContinental Geneve Geneva Switzerland 31 May 2020InterContinental Bangkok Bangkok Thailand 31 May 2020InterContinental Hua Hin Resort Hua Hin Thailand 31 May 2020InterContinental Pattaya Resort Pattaya Thailand 31 May 2020InterContinental Phuket Resort Phuket Thailand 31 May 2020InterContinental Samui Baan TalingNgam Resort Koh Samui Thailand 31 May 2020InterContinental Kyiv Kyiv Ukraine 31 May 2020InterContinental Abu Dhabi Abu Dhabi United Arab Emirates 31 May 2020
InterContinental Dubai - Festival City Dubai United Arab Emirates 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
InterContinental Dubai Marina Dubai United Arab Emirates Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room upon arrival • No walk policy (in a sold outsituation, the hotel will ensurethat our guests receivea room as reserved)• Last Room availability (aslong as the hotel desired has
31 May 2020InterContinental Fujairah Resort Fujairah United Arab Emirates 31 May 2020InterContinental London - The O2 London United Kingdom 31 May 2020InterContinental London Park Lane London United Kingdom 31 May 2020InterContinental Buckhead Atlanta Atlanta United States 31 May 2020InterContinental Chicago Magnificent Mile Chicago United States 31 May 2020InterContinental Houston - Medical Center Houston United States 31 May 2020InterContinental Los Angeles Century City Los Angeles United States 31 May 2020InterContinental Los Angeles Downtown Los Angeles United States 31 May 2020InterContinental Mark Hopkins San Francisco San Francisco United States 31 May 2020InterContinental Miami Miami United States 31 May 2020InterContinental Minneapolis - St. Paul Airport Minneapolis United States 31 May 2020InterContinental New York Barclay New York United States 31 May 2020InterContinental New York Times Square New York United States 31 May 2020InterContinental San Diego San Diego United States 31 May 2020InterContinental San Francisco San Francisco United States 31 May 2020InterContinental The Willard Washington D.c. Washington United States 31 May 2020InterContinental Washington D.c. - The Wharf Washington United States 31 May 2020InterContinental Hanoi Westlake Hanoi Vietnam 31 May 2020InterContinental Danang Sun Peninsula Resort Danang City Vietnam 31 May 2020InterContinental Nha Trang Nha Trang Vietnam 31 May 2020
InterContinental Phu Quoc Long Beach Resort Phu Quoc Vietnam 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
InterContinental Saigon Ho Chi Minh City Vietnam Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room upon arrival • No walk policy (in a sold outsituation, the hotel will ensure that our guests receive a room as reserved) • Last Room availability (aslong as the hotel desired has
31 May 2020
Hotel Indigo Paris - Opera Paris France 31 May 2020Hotel Indigo Bali Seminyak Beach Bali Indonesia 31 May 2020Hotel Indigo Rome - St. George Rome Italy 31 May 2020Hotel Indigo Shanghai On The Bund Shanghai Mainland China 31 May 2020Hotel Indigo Durham Durham United Kingdom 31 May 2020Hotel Indigo Los Angeles Downtown Los Angeles United States 31 May 2020Hotel Indigo Lower East Side New York New York United States 31 May 2020Kimpton Saint George Hotel Toronto Canada 31 May 2020KimptonSeafire Resort + Spa Grand Cayman Cayman Islands 31 May 2020Kimpton De Witt Amsterdam Amsterdam Netherlands (Holland) 31 May 2020Kimpton Fitzroy London London United Kingdom 31 May 2020KimptonAertson Hotel Nashville United States 31 May 2020Kimpton Alexis Hotel Seattle United States 31 May 2020Kimpton Angler's Hotel South Beach Miami Beach United States 31 May 2020Kimpton Brice Hotel Savannah United States 31 May 2020Kimpton Canary Hotel Santa Barbara United States 31 May 2020Kimpton Cardinal Hotel Winston-Salem United States 31 May 2020Kimpton Epic Hotel Miami United States 31 May 2020Kimpton Everly Hotel Los Angeles United States 31 May 2020Kimpton George Hotel Washington United States 31 May 2020
Kimpton Glover Park Hotel Washington United States 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
Kimpton Gray Hotel Chicago United States Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room upon arrival • No walk policy (in a sold outsituation, the hotel will ensure that our guests receive a room as reserved) • Last Room availability (aslong as the hotel desired has
31 May 2020Kimpton Hotel Allegro Chicago United States 31 May 2020Kimpton Hotel Born Denver United States 31 May 2020Kimpton Hotel Eventi New York United States 31 May 2020Kimpton Hotel Monaco Baltimore Baltimore United States 31 May 2020Kimpton Hotel Monaco Chicago Chicago United States 31 May 2020Kimpton Hotel Monaco Denver Denver United States 31 May 2020Kimpton Hotel Monaco Philadelphia Philadelphia United States 31 May 2020Kimpton Hotel Monaco Pittsburgh Pittsburgh United States 31 May 2020Kimpton Hotel Monaco Salt Lake City Salt Lake City United States 31 May 2020 Kimpton Hotel Monaco Washington Dc Washington United States 31 May 2020Kimpton Hotel Palomar Beverly Hills Los Angeles United States 31 May 2020Kimpton Hotel Palomar Philadelphia Philadelphia United States 31 May 2020Kimpton Hotel Palomar Phoenix Phoenix United States 31 May 2020Kimpton Hotel Palomar San Diego San Diego United States 31 May 2020Kimpton Hotel Van Zandt Austin United States 31 May 2020Kimpton Hotel Vintage Portland Portland United States 31 May 2020Kimpton Ink48 Hotel New York United States 31 May 2020Kimpton Journeyman Milwaukee United States 31 May 2020
Kimpton La Peer Hotel West Hollywood United States 31 May 2020
KimptonLorien Hotel And Spa Alexandria United States 31 May 2020
Kimpton Marlowe Hotel Cambridge United States 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
Kimpton Mason & Rook Hotel Washington United States Offer Inclusions:
A 2-night minimum stay is required to receive the below offer
• Guaranteed late check-out(until 4PM)• Breakfast for two, daily athotel restaurant • Value-added amenity,specific to hotel ($100 USD value per stay or local currency equivalent) • Upgrade to next roomcategory (subject to availability on arrival) • Free Wi-Fi (unlimiteddevices) • Turn down service asappropriate by brand • Handwritten, personalizedwelcome card • Bottled water, fresh fruit,and snacks in room uponarrival• No walk policy (in a sold outsituation, the hotel will ensure that our guests receive a room as reserved) • Last Room availability (aslong as the hotel desired has
31 May 2020Kimpton Nine Zero Hotel Boston United States 31 May 2020KimptonRiverplace Hotel Portland United States 31 May 2020Kimpton Rowan Palm Springs Palm Springs United States 31 May 2020Kimpton Sawyer Hotel Sacramento United States 31 May 2020Kimpton Schofield Hotel Cleveland United States 31 May 2020KimptonSolamar Hotel San Diego United States 31 May 2020Kimpton Taconic Hotel Manchester United States 31 May 2020Kimpton Tryon Park Hotel Charlotte United States 31 May 2020Kimpton Vero Beach Hotel And Spa Vero Beach United States 31 May 2020Regent Berlin Berlin Germany 31 May 2020Regent Beijing Beijing Mainland China 31 May 2020Regent Chongqing Chongqing Mainland China 31 May 2020Regent Porto Montenegro Tivat Montenegro 31 May 2020Regent Singapore Singapore Singapore 31 May 2020Regent Taipei Taipei Taiwan 31 May 2020Independent (sphc) Principal Charlotte Square Edinburgh United Kingdom 31 May 2020Independent (sphc) Principal Edinburgh George St. Edinburgh United Kingdom 31 May 2020Independent (sphc) Principal Manchester Manchester United Kingdom 31 May 2020
Independent (sphc) Principal York York United Kingdom 31 May 2020
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Property Name City Country Offer Validity rooms available, we can reserve under the program)
Six Senses Samui Thailand
10% discount from BAR Stay 4 Pay 3 Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa Free upgrade to next category - (subject to availability) Early check in & Late check out - subject to availability
31 December 2020
Six Senses Yao Noi Thailand
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability) Credit of USD100 per stay for F&B / Spa
31 December 2020
Six Senses Bhutan Bhutan
10% discount from BAR Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
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Property Name City Country Offer Validity
Six Senses Krabey Island Cambodia
10% discount from BAR Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Laamu Maldives
10% discount from BAR Stay 4 Pay 3 Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Con Dao Vietnam
10% discount from lowest available rate Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
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Property Name City Country Offer Validity
Six Senses Ninh Van Bay Vietnam
10% discount from BAR Stay 5 Pay 4 Stay 4 Pay 3 Stay 3 pay 2 Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Douro Valley Portugal
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Qing Cheng Mountain China
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability
31 December 2020
Six Senses Uluwatu Bali
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability
31 December 2020
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Property Name City Country Offer Validity
Six Senses Fiji FIji Islands
Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Duxton Singapore
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability
31 December 2020
Six Senses Maxwell Singapore
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability
31 December 2020
Six Senses ZilPasyon Seychelles
10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Credit of USD100 per stay for F&B / Spa Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Zighy Bay Oman
10% discount from lowest available rate Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next
31 December 2020
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Property Name City Country Offer Validity category - (subject to availability)
Six Senses Kaplankaya Turkey
10% discount from lowest available rate Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Kocatas Mansions, Istanbul
Turkey
10% discount from lowest available rate Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Six Senses Evason Ana MandaraNha Trang
Vietnam
10% discount from BAR Stay 5 Pay 4 Stay 4 Pay 3 Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability)
31 December 2020
Palacio Duhau - Park Hyatt Buenos Aires Buenos Aires Argentina Daily Full Breakfast for 2. 31 May 2020
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Property Name City Country Offer Validity Park Hyatt Melbourne Melbourne Australia -100.00 USD Property Credit
Per Stay.-Welcome Amenity.-No Minimum Night StayRequired.-Confirmable within 24 hoursof Travel Advisor request to hotel and subject to availability: Early Check-In, Late Check-Out, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Park Hyatt Sydney Sydney Australia 31 May 2020 Park Hyatt Vienna Vienna Austria 31 May 2020 Park Hyatt Beijing Beijing China 31 May 2020 Park Hyatt Shanghai Shanghai China 31 May 2020 Park Hyatt Hamburg Hamburg Germany 31 May 2020 Park Hyatt Milan Milan Italy 31 May 2020 Park Hyatt Tokyo Tokyo Japan 31 May 2020 Park Hyatt Maldives Hadahaa Hadahaa Maldives 31 May 2020 Ararat Park Hyatt Moscow Moscow Russia 31 May 2020 Park Hyatt Jeddah Marina Club & Spa Jeddah Saudi Arabia 31 May 2020 Park Hyatt Seoul Seoul South Korea 31 May 2020 Park Hyatt Mallorca Canyamel Spain 31 May 2020
Park Hyatt St. Kitts Christophe Harbour Christophe Harbor St. Kitts - Nevis 31 May 2020
Park Hyatt Zürich Zurich Switzerland 31 May 2020 Park Hyatt Abu Dhabi Abu Dhabi UAE 31 May 2020 Park Hyatt Beaver Creek Beaver Creek US 31 May 2020 Park Hyatt Chicago Chicago US 31 May 2020 Park Hyatt New York New York City US 31 May 2020 Park Hyatt Aviara Resort & Spa Carlsbad US Daily Full Breakfast for 2.
-100.00 USD Property CreditPer Stay.
-Welcome Amenity.-No Minimum Night Stay
Required. -Confirmable within 24 hoursof Travel Advisor request to
hotel and subject to
31 May 2020
Park Hyatt Washington Washington DC US 31 May 2020
Park Hyatt Saigon Saigon Vietnam 31 May 2020 Park Hyatt Busan Busan South Korea 31 May 2020 Hyatt Hotel Canberra - A Park Hyatt Hotel Canberra Autralia 31 May 2020 Park Hyatt Dubai Dubai UAE 31 May 2020 Park Hyatt Guangzhou Guangzhou China 31 May 2020
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Property Name City Country Offer Validity Park Hyatt Istanbul - MackaPalas Istanbul Turkey availability: Early Check-In,
Late Check-Out, Room Upgrade,
Connected/Adjoining Rooms.
31 May 2020 Park Hyatt Changbaishan Changdaishan China 31 May 2020 Park Hyatt Ningbo Resort & Spa Ningbo China 31 May 2020
Park Hyatt Siem Reap KrongSiem Reap Cambodia 31 May 2020
Park Hyatt Sanya Sunny Bay Sanya China 31 May 2020 Park Hyatt Zanzibar Zanzibar Tanzania 31 May 2020 Park Hyatt Hangzhou Hangzhou China -Daily Full Breakfast for 2.
-100.00 USD F&B Credit PerStay.-Welcome Amenity.-No Minimum Night StayRequired.-Confirmable within 24 hoursof Travel Advisor request to hotel and subject to availability: Early Check-In, Late Check-Out, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Park Hyatt Bangkok Bangkok Thailand 31 May 2020
Park Hyatt Mendoza Hotel Casino & Spa Mendoza Argentina 31 May 2020
Hyatt Regency Calgary Calgary Canada -Daily Full Breakfast for 2.-50.00 USD Property CreditPer Stay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request to hotel and subject to availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Grand Hyatt Bogota Bogota Colombia 31 May 2020 Grand Hyatt Macau Macau Macau 31 May 2020 Hyatt Regency Austin Austin US 31 May 2020
Hyatt Regency Newport Beach Newport Beach US 31 May 2020
Grand Hyatt San Antonio San Antonio US 31 May 2020
Hyatt Regency Washington Washington DC US 31 May 2020
Hyatt Regency Westlake Westlake US 31 May 2020 Hyatt Regency Dubai Creek Heights Dubai UAE 31 May 2020
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Property Name City Country Offer Validity Jabal Omar Hyatt Regency Makkah Mecca Saudi Arabia 31 May 2020 Hyatt Regency Kiev Kiev Ukraine 31 May 2020 Grand Hyatt Kuala Lumpur Kuala Lumpur Malaysia 31 May 2020 Hyatt Regency Thessaloniki Thessaloniki Greece -Daily Full Breakfast for 2.
-50.00 USD F&B Credit PerStay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request tohotel and subject toavailability: Early Check-In,Room Upgrade,Connected/Adjoining Rooms.
31 May 2020 Hyatt Regency Hong Kong, Sha Tin Hong Kong Hong Kong 31 May 2020 Hyatt Regency Kathmandu Kathmandu Nepal 31 May 2020 Hyatt Regency Johannesburg Johannesburg South Africa 31 May 2020
Hyatt Regency Hua Hin&Barai Spa Hua Hin Thailand 31 May 2020
Hyatt Regency Aruba Resort And Casino Aruba Aruba
-Daily Full Breakfast for 2.-100.00 USD Property CreditPer Stay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request to hotel and subject to availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Grand Hyatt Melbourne Melbourne Australia 31 May 2020 Hyatt Regency Sydney Sydney Australia 31 May 2020 Grand Hyatt Baha Mar Nassau Bahamas 31 May 2020 Grand Hyatt Rio de Janeiro Rio De Janeiro Brazil 31 May 2020 Grand Hyatt São Paulo Sao Paulo Brazil 31 May 2020 Grand Hyatt Beijing Beijing China 31 May 2020 Grand Hyatt Hangzhou Hangzhou China 31 May 2020 Grand Hyatt Shanghai Shanghai China 31 May 2020 Hyatt on the Bund Shanghai Shanghai China 31 May 2020 Hyatt Regency Cartagena Cartagena Colombia 31 May 2020
Hyatt Regency Sharm El Sheikh Sharm El Sheikh Egypt 31 May 2020
Hyatt Regency Nice Palais de la Méditerranée Nice France 31 May 2020 Grand Hyatt Berlin Berlin Germany 31 May 2020
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Property Name City Country Offer Validity Hyatt Regency Cologne Cologne Germany 31 May 2020 Hyatt Regency Düsseldorf Düsseldorf Germany 31 May 2020 Hyatt Regency Mainz Mainz Germany 31 May 2020 Grand Hyatt Hong Kong Hong Kong Hong Kong
-Daily Full Breakfast for 2.-100.00 USD Property CreditPer Stay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request to hotel and subject to availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Hyatt Regency Waikiki Honolulu Hong Kong 31 May 2020 Hyatt Regency Kyoto Kyoto Japan 31 May 2020
Hyatt Regency Seragaki Island Okinawa Seragaki Island Japan 31 May 2020
Grand Hyatt Tokyo Tokyo Japan 31 May 2020
Grand Hyatt Playa del Carmen Playa del Carmen Mexico 31 May 2020
Hyatt Regency Mexico City Mexico City Mexico 31 May 2020 Hyatt Regency Moscow Petrovsky Park Moscow Russia 31 May 2020 Grand Hyatt Singapore Singapore Singapore 31 May 2020 Grand Hyatt Seoul Seoul South Korea 31 May 2020 Grand Hyatt Taipei Taipei Taiwan 31 May 2020 Grand Hyatt Erawan Bangkok Bangkok Thailand 31 May 2020 Grand Hyatt Abu Dhabi Abu Dhabi UAE 31 May 2020 Hyatt Regency Orange County Garden Grove US 31 May 2020 Grand Hyatt Atlanta in Buckhead Atlanta US 31 May 2020 Hyatt Regency Lost Pines Resort & Spa Ceadar Creek US 31 May 2020 Carmelo Resort and Spa, a Hyatt Hotel Carmelo US 31 May 2020 Hyatt Regency Indian Wells Resort & Spa Indian Wells US -Daily Full Breakfast for 2.
-100.00 USD Property CreditPer Stay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hours
31 May 2020
Hyatt Regency Chesapeake Bay Cambridge, MD US 31 May 2020
Hyatt Regency Coral Gables Coral Gables US 31 May 2020 Grand Hyatt Denver Denver US 31 May 2020
Hyatt Regency Huntington Beach Hintington Beach US 31 May 2020
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Property Name City Country Offer Validity Grand Hyatt Kauai Resort & Spa Kauai US of Travel Advisor request to
hotel and subject to availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Hyatt Regency Long Beach Long Beach US 31 May 2020 Grand Hyatt New York New York City US 31 May 2020 Hyatt Regency Maui Resort & Spa Maui US 31 May 2020 Hyatt Regency Clearwater Beach Resort & Spa Clearwater US 31 May 2020 Hyatt Regency Hill Country Resort & Spa San Antonio US 31 May 2020 Hyatt Regency Mission Bay Spa & Marina San Diego US 31 May 2020 Grand Hyatt San Diego San Diego US 31 May 2020 Hyatt Regency San Antonio Riverwalk San Antonio US 31 May 2020 Hyatt Regency Savannah Savannah US 31 May 2020 Hyatt Regency Scottsdale Resort & Spa Scottsdale US 31 May 2020 Grand Hyatt Seattle Seattle US 31 May 2020 Hyatt Regency San Francisco San Francisco US
-Daily Full Breakfast for 2.-100.00 USD Property CreditPer Stay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request to hotel and subject to availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.
31 May 2020 Grand Hyatt San Francisco San Francisco US 31 May 2020 Hyatt Regency Sonoma Wine Country Sonoma US 31 May 2020 Hyatt Regency Sarasota Sarasota US 31 May 2020 Grand Hyatt Tampa Bay Tampa Bay US 31 May 2020 Hyatt Regency Lake Tahoe Resort, Spa & Casino Lake Tahoe US 31 May 2020
Grand Hyatt Washington Washington DC US 31 May 2020
Hyatt Regency Jeju Jeju Island South Korea 31 May 2020 Hyatt Regency Danang Resort & Spa Danang Vietnam 31 May 2020 Hyatt Regency Dar es Salaam, The Kilimanjaro Dar es Salaam Tanzania 31 May 2020 Grand Hyatt Doha Doha Qatar 31 May 2020 Grand Hyatt Dubai Dubai UAE 31 May 2020 Grand Hyatt Goa Goa India 31 May 2020 Grand Hyatt Guangzhou Guangzhou China 31 May 2020 Hyatt Regency Guam Guam US 31 May 2020
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Property Name City Country Offer Validity Hyatt Regency Hakone Resort & Spa Kanagawa Japan 31 May 2020 Hyatt Regency Hong Kong, Tsim Sha Tsui Hong Kong Hong Kong 31 May 2020 Grand Hyatt Incheon Inceon South Korea 31 May 2020 Grand Hyatt Jakarta Jalarta Indonesia 31 May 2020 Hyatt Regency London - The Churchill London United Kingdom 31 May 2020 Grand Hyatt Muscat Muscat Oman 31 May 2020 Hyatt Regency Coconut Point Resort & Spa Bonita Springs US 31 May 2020 Hyatt Regency Saipan Saipan Northern Mariana Islands 31 May 2020
Hyatt Regency Tamaya Santa Ana Pueblo US 31 May 2020
Grand Hyatt Bali Nusa Dua Indonesia -Daily Full Breakfast for 2.-100.00 USD F&B Credit PerStay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request tohotel and subject toavailability: Early Check-In,Room Upgrade,Connected/Adjoining Rooms.
31 May 2020
Grand Hyatt Amman Amman Jordan 31 May 2020
Hyatt Regency Phuket Resort Phuket Thailand 31 May 2020
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Property Name City Country Offer Validity
Park Hyatt Paris-Vendôme Paris France
-Daily Full Breakfast for 2.-100.00 USD Property CreditPer Stay.-Welcome Amenity.-No Minimum Night StayRequired.-Room Upgrade, includingnon-suite to suite; subject toavailability and confirmablewithin 24 hours of booking-Confirmable within 24 hoursof Travel Advisor request tohotel and subject toavailability: Early Check-In,Late Check-Out,Connected/Adjoining Rooms.-Parking for one vehicle forthe duration of the stay
31 May 2020
Hyatt Regency Bangkok Sukhumvit Bangkok Thailand
-Daily Full Breakfast for 2.-75.00 USD Property CreditPer Stay.-Welcome Amenity.-2-night minimum length ofstay required.-Confirmable within 24 hoursof Travel Advisor request tohotel and subject toavailability: Early Check-In,Room Upgrade,Connected/Adjoining Rooms.
31 May 2020
Hyatt Regency Chantilly Chantilly France 31 May 2020
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Definitions
"Customer" shall mean an Standard Chartered Bank Priority customers to whom the Standard Chartered Bank Priority Concierge program benefits have been extended.
“Participating Merchants” are those who have agreed to offer special privileges or discounts to the customers of the proposed concierge program.
"Offer" shall mean special privileges and discounts provided by various merchant partners.
Terms and Conditions The customer needs to call Standard Chartered Bank Priority Concierge to avail the benefits.
The benefits as mentioned herein above cannot be used or redeemed in combination with any other discounts or promotions or vouchers or special events and is also not valid on the Blackout Dates, unless otherwise stated by the respective merchant partner.
All offers have validity dates. Please call concierge to know more about the offers and validity dates.
The benefits offered are subject to change/withdrawal without prior notice. This offer has no monetary value, is not transferable, is not for sale or re-sale nor redeemable for cash.
No two offers can be clubbed together.
The discounts if any will be valid on only the net amount (excluding taxes or any other charges)
Any applicable taxes have to be paid by the customer
Individual Merchant Terms & Conditions apply. Please check with concierge on such terms
Standard Chartered Bank does not assume any responsibility for the products and services offered by participating Merchant partners.
The products are sold and the services are provided solely by such merchants, under such terms and conditions as determined by such merchants and Standard Chartered Bank accepts no liability whatsoever in connection with such products and services.
All queries, complaints and issues related to the offer should be directed to Aspire Lifestyles that provides concierge services to Standard Chartered Bank Priority customers.
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All disputes are subject to the exclusive jurisdiction of the competent courts of Mumbai
The global preferred hotel privileges and the overseas education programme are not organized by Standard Chartered Bank (SCB) and SCB does not have tie ups with the hotels and the education institutions. Aspire Lifestyles, which is a concierge service provider, provides the global preferred hotel privileges and the overseas education programme on behalf of SCB. SCB is not involved in organizing and making arrangements for the global preferred hotel privileges and the overseas education programme. SCB's role is limited to facilitating and directing SCB customer to the Aspire Lifestyles concierge for such related matters. All queries, complaints and issues with regard to the bookings should be directed by SCB customer to Aspire Lifestyles. Any and all SCB customers by connecting with Aspire Lifestyles agrees to the terms and conditions of provision of services between Aspire Lifestyles and SCB; and the manner in which Aspire Lifestyles will use SCB customer's personal data and information
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Domestic Hotels Programme – Participating Hotels
Property Name City Country Offer Validity The Oberoi Amarvilas Agra India
15% off on the Exotic Vacation Packages
Offer Inclusions:
1. Accommodation at the participatinghotels2. Daily breakfast in the restaurant3. Transfers between the airport/railwaystation and the hotel at each destination4. Daily yoga session5. 25% savings on Spa therapies5. Complimentary Internet access for upto four devices6. 24 hour butler service
30 April 2020
The Oberoi Bengaluru India The Oberoi Gurgaon India The Oberoi Rajvilas Jaipur India The Oberoi Vrinda, Luxury Cruiser Kerala India The Oberoi Grand Kolkata India The Oberoi Mumbai India The Oberoi Sukhvilas Spa Resort New Chandigarh India The Oberoi New Delhi India The Oberoi Vanyavilas Wildlife Resort Ranthambhore India Wildflower Hall Shimla India The Oberoi Cecil Shimla India The Oberoi Udaivilas Udaipur India Mayfair Lagoon Bhubaneshwar India
Offer Inclusions:
1. Hotel Offer: 10% discount on BAR2. Mayfair Spa Offer: 15% discount onSpa select services3. Dining Offer: 15% discount on Food& Soft Beverages at restaurants on a-la-carte basis except Super Snax and Mamma Mia ( Dining offer also available & applicable to Non-residential guests)
31 May 2020
Mayfair Convention Bhubaneshwar India Mayfair Heritage Waves Puri India Mayfair Rourkela Rourkela India Mayfair Gopalpur Gopalpur India Mayfair Gangtok Gangtok India Mayfair Darjeeling Darjeeling India Mayfair Kalimpong Kalimpong India Mayfair Goa Goa India Mayfair Raipur Raipur India
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Property Name City Country Offer Validity Brunton Boatyard Fort Kochi India 1. Offer : Flat 25% discount on their
published tariff across the belowmentioned properties2. 2 NIGHTS OFFER- Stay for aminimum of 2 Nights at a CGH Earth property, avail an additional 10% discount on your Contract rates. 3. MULTI PROPERTY OFFER :a. Use a minimum of 2 CGH Earthproperties in a single reservation, availan additional 5% discount on yourContract rates.b. Use a minimum of 3 CGH Earthproperties in a single reservation, avail an additional 10% discount on your Contract rates. c. Discount applicable on CPAI(Breakfast), MAPAI (Breakfast, Lunch or Dinner) and APAI plan (Breakfast, Lunch and Dinner) meal plan subject to availability at the respective hotel. d. Complimentary activities which arepart of the rates, some are onchargeable basis.
30 April 2020
Eight Bastion Fort Kochi India Beach Gate Bungalows Fort Kochi India ChitoorKottaram Kochi India Casino Hotel Kochi India Spice Village Thekkady (Periyar) India Coconut Lagoon Kumarkom India Spice Coast Cruises HOUSE BOAT (KETTUVALLAM) Kumarkom India The Marari Beach Mararikulam India Wayanad Wild Wayanad India Maison Perumal Pondicherry India Palais De Mahe Pondicherry India Visalam Chettinad India Mantra Koodam Kumbakonam India
Quiet by the River Malayattoor Forest India
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Definitions
"Customer" shall mean an Standard Chartered Bank Priority customers to whom the Standard Chartered Bank Priority Concierge program benefits have been extended.
“Participating Merchants” are those who have agreed to offer special privileges or discounts to the customers of the proposed concierge program.
"Offer" shall mean special privileges and discounts provided by various merchant partners.
Terms and Conditions The customer needs to call Standard Chartered Bank Priority Concierge to avail the benefits.
The benefits as mentioned herein above cannot be used or redeemed in combination with any other discounts or promotions or vouchers or special events and is also not valid on the Blackout Dates, unless otherwise stated by the respective merchant partner.
All offers have validity dates. Please call concierge to know more about the offers and validity dates.
The benefits offered are subject to change/withdrawal without prior notice. This offer has no monetary value, is not transferable, is not for sale or re-sale nor redeemable for cash.
No two offers can be clubbed together.
The discounts if any will be valid on only the net amount (excluding taxes or any other charges)
Any applicable taxes have to be paid by the customer
Individual Merchant Terms & Conditions apply. Please check with concierge on such terms
Standard Chartered Bank does not assume any responsibility for the products and services offered by participating Merchant partners.
The products are sold and the services are provided solely by such merchants, under such terms and conditions as determined by such merchants and Standard Chartered Bank accepts no liability whatsoever in connection with such products and services.
All queries, complaints and issues related to the offer should be directed to Aspire Lifestyles that provides concierge services to Standard Chartered Bank Priority customers.
All disputes are subject to the exclusive jurisdiction of the competent courts of Mumbai
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The global preferred hotel privileges and the overseas education programme are not organized by Standard Chartered Bank (SCB) and SCB does not have tie ups with the hotels and the education institutions. Aspire Lifestyles, which is a concierge service provider, provides the global preferred hotel privileges and the overseas education programme on behalf of SCB. SCB is not involved in organizing and making arrangements for the global preferred hotel privileges and the overseas education programme. SCB's role is limited to facilitating and directing SCB customer to the Aspire Lifestyles concierge for such related matters. All queries, complaints and issues with regard to the bookings should be directed by SCB customer to Aspire Lifestyles. Any and all SCB customers by connecting with Aspire Lifestyles agrees to the terms and conditions of provision of services between Aspire Lifestyles and SCB; and the manner in which Aspire Lifestyles will use SCB customer's personal data and information
Priority Global Concierge Programme – Terms & Conditions
The global concierge programme is provided and administered by Aspire Lifestyles (International SOS Services (India) Pvt. Ltd) (“The Concierge”). These terms and conditions apply to all services ordered from or provided to the Standard Chartered Banks Priority client (“The Client”) by the Concierge and by requesting services from the Concierge, the Client agrees that these conditions without limitation or qualification shall apply to those services and the order(s). Please read these terms and conditions carefully. Please note that Standard Chartered Bank may update these terms and conditions from time to time and the usage of the Concierge services shall imply an acceptance of the changes made to the terms and conditions from time to time. Standard Chartered Bank is not the provider of the Concierge services. Standard Chartered Bank has contracted with the Concierge with its registered office at 603-604, Copia Corporate Suites, Jasola District Center, Jasola New Delhi 110025 to provide the Concierge services to the Client. All queries, complaints and issues with regard to the Concierge services should be directed by the Client to the Concierge.
Availability
The Concierge is available 7 days a week, 24 hours per day and is accessible locally and worldwide. To make use of the Concierge, the Client may call the dedicated telephone number 1800 102 7274.
Services Offered by the Concierge
The services offered by the Concierge includes the following:
1 Travel Services
1.1. Inoculation and Visa Requirement Information
The Concierge can assist Clients with any information regarding visa, health precautions and/or inoculation requirements, as may be applicable, for travel. The Concierge may also provide Clients with relevant information on medical treatments and consultants available at the destination.
1.2. Hotel Referral and Reservation Assistance
The Concierge may assist the Clients by providing information on hotels including the names, addresses, ratings and contact details of hotels and holiday resorts in major cities. If requested by the Client, the Concierge will facilitate in making the reservations on behalf of the Client and secure reservations, subject to availability. The Concierge reserves the right to deny restaurant requests from Clients if Clients repeatedly fail to honour their bookings or continuously violate cancellation policies. Admission of Clients to any hotel premises is at all times at the sole discretion of the owners and The Concierge shall have no liability where a Client is refused admission to any hotel premises.
1.3 Flight Information and Ticketing Assistance
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The Concierge will assist the Clients by providing the name, address and telephone numbers of airlines as well as flight times whenever possible. If requested by the Clients and whenever possible, The Concierge will facilitate in making the flight reservation on behalf of the Clients in accordance with the airlines booking policy(s) and the terms and conditions herein:
(1) The Concierge shall use best endeavours to obtain "best rates" for the Clients through one of its ticket agent partners;
(2) The Concierge is not the seller of the tickets and is not responsible for fulfilment of the order(s).
(3) All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which wesuggest you should read);
(4) Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds shall be issued after the purchasehas been made.
(5) The Concierge shall not be able to provide with any refund or obtain any such refund on your behalf.
1.4 Luxury Car Rental and Limousine Referral and Reservation Assistance
The Concierge can assist the Clients by providing information relating to the names, addresses and telephone numbers of luxury car/bike rental and limousine companies in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.
1.5 Currency Rates and Conversions
The Concierge can assist the Client with indicative exchange and conversion rates based on information available on the website www.oanda.com.
1.6 Trip Planning and Assistance
The Concierge may assist the Client by providing the names, addresses and telephone numbers of the travel and tour companies. If requested by the Client and whenever possible, the Concierge will facilitate in making the arrangement on behalf of the Clients.
1.7 Airport Limousine Transfer Service
The Concierge shall assist the Clients for limousine transportation services to and/or from airports. The Clients will be required to book airport limousine transfer service with the Concierge at least 48 hours prior to the Client’s arrival or departure from an airport. Any cancellation of such booking shall be notified no later than 24 hours in advance of the Client’s arrival.
1.8 Airport Meet and Assist Service
The Concierge shall provide assistance to the Clients in:- (a) arrival/departure procedures/formalities from the airport; (b) arranging “Meet and Assist”. Client will be required to request for Airport “Meet and Assist” service with the Concierge at least 72 hours prior to the Client’s arrival to facilitate the
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arrangement by the Concierge. Any cancellation of such booking shall be notified no later than 48 hours in advance of the Client’s arrival; (c) luggage clearance & immigration clearance formalities;
1.9 Airport Lounge Access Service
The Concierge shall endeavour to arrange for access to selected airport lounges for the Clients upon request. The Client is required to request for this service with the Concierge at least 24 hours prior to the Client’s arrival to facilitate the arrangement.
1.10 Overseas Language/Translation Support
The Concierge shall provide the Clients with telephonic translation services and emergency support, upon request.
1.11 Sightseeing and Destination Recommendations
The Concierge will assist the Client by providing the names, addresses and telephone numbers of travel agencies located at the Client’s travel destinations. If requested by the Client and whenever possible, the Concierge will assist in the faxing of travel packages from these travel agencies to the Clients and coordinate the arrangements on behalf of the Clients.
1.12 Luxury Yacht/Cruise Information and Reservations
The Concierge may assist the Client by providing the name, address and telephone number of luxury yacht/ cruise/ sea liner operators in major cities, as well as departure/arrival times whenever possible. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.
1.13 Train or Rail Information and Ticketing
The Concierge will assist the Client by providing the names, addresses and telephone numbers of train/rail operators in major cities, as well as departure/arrival times whenever possible. If requested by the Client and whenever possible, The Concierge will facilitate in making the reservation on behalf of the Client.
2. Golfing Services
2.1 Golf Course Referral and Reservation Assistance
The Concierge shall assist the Client, whenever possible, by providing the address and telephone number of golf courses in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.
2.2 Golf Lessons Information and Referral Assistance
The Concierge shall provide the Client with referrals to private golf coaches and classes on a worldwide basis. If possible and upon request, the Concierge shall also provide the Client with information concerning the class schedules as well as the locations where these classes are held.
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2.3 Golf Equipments and Apparels
The Concierge shall, whenever requested upon by the Client, assist him/her with the purchase and delivery of high-end golf clubs and golf accessories such as apparels from authorized boutiques. the Concierge shall not be responsible for cost of the item as well as all associated third party costs which shall be borne by the Client.
2.4 Golf Events Assistance
The Concierge shall assist in the provision of information on major golfing events and/or competitions on a global basis. Whenever requested upon, the Concierge shall facilitate in the booking and purchase of entry tickets to the designated event.
3. Wine and Dine
3.1 Dining Referral and Reservation Assistance
The Concierge will assist the Client by providing the name, address and telephone number of restaurants in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.
3.2 Private Dinning Assistance
The Concierge shall assist the Client in providing referrals to caterers based on the type of cuisine as specified by the Client. Although the Concierge shall provide such referrals, the ultimate selection of the caterer as well as the food menu shall be the onus of the Client.
3.3 Food Tours Referral and Assistance
The Concierge shall provide referrals to event companies who organize food tours on a worldwide basis. Whenever requested upon, the Concierge shall assist the Client in the purchase of the air tickets and the bookings of hotel accommodation in the location as advised by the Client. The Concierge shall not be responsible for the planning of the itinerary of the tour on behalf of the Client.
3.4 Food Tasting Events Information Service
The Concierge shall provide to the Client, as and when available, with information concerning food tasting events on a worldwide basis.
3.5 Vineyards Information and Referral Services
The Concierge shall assist the Client by providing information on the popular vineyards on a worldwide basis. If possible, the Concierge shall also provide the Client with their opening hours and addresses. On a best effort basis, the Concierge shall also assist the Client in the purchase and delivery of selected wine as specified by the Client from the vineyards and/or authorized distributor.
4. Arts and Culture
4.1 Special Events and Performance Assistance
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The Concierge will assist the Client, whenever possible, by providing information of special events and performance held in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.
4.2 Information on New Books and Albums Releases
The Concierge shall, upon request from the Client, provide information on the release of the latest books and music records, and if necessary, the locations of book and music stores where these items are available. Whenever possible, the Concierge shall facilitate in the purchase of any such item from the stores and/or provide the Client with the website link where these items are available.
4.3 Cultural Centres, Museums, Art Gallery and Exhibition Information and Referral Services The Concierge shall provide, upon request by the Client, information on exhibition events, including the date, operating hours as well as the venue. Whenever necessary, the Concierge shall assist the Client in the reservation, purchase and delivery of the tickets.
4.4 Cultural and Historical Tours The Concierge shall assist the Client in providing referral services to authorized tour agents specializing in cultural and historical tours. Whenever requested upon by the Client, the Concierge will also assist in the booking of designated tours with the selected authorized tour agent. Should the Client require tailor-make tour packages, the Concierge shall refer the Client to the authorized tour agent for direct liaison.
5. Shopping Services
5.1 Flower and Gift Delivery Assistance
The Concierge will assist the Client by arranging for delivery of flowers or gifts to his family or business associates.
5.2 Jewellery and Watches Referral Assistance
The Concierge will assist the Client by providing the name, address and telephone number of jewellers and timepiece shops in major cities.
5.3 Arts and Antiques Dealers Information Assistance
The Concierge will assist the Client by providing the name, address and telephone number of arts and antiques dealer in major cities. If possible and upon request, the Concierge shall also provide the Client with the opening hours of the shop/dealer.
5.4 Major Shopping Belts/Locations Information Assistance
The Concierge will assist the Client by providing the name, address and telephone number of shopping locations in major cities. If possible and upon request, the Concierge shall also provide the Client with the opening/closing hours of the shops.
5.5 Spa, Fitness Centre and Sports Centre Information and Referral Assistance
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The Concierge will assist the Client by providing the name, address and telephone number of spa and fitness centers in major cities. Whenever possible, the Concierge shall also provide the Client with the opening/closing hours of the shops/centres. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.
5.6 Tailoring
The Concierge will assist the Client by providing the name, address and telephone number of tailoring shops in major cities. Whenever possible, the Concierge shall also provide the Client with the opening/closing hours of the shops.
6 Business Services
6.1 Conference Information and Referral Services
The Concierge will assist the Client by providing conference service referral. If requested by the Client and whenever possible, The Concierge will facilitate in making the arrangements on behalf of the Client.
6.2 Messenger Service Assistance
The Concierge will assist the Client by providing assistance to relay message between the Client and his family or business associates.
6.3 Courier Service Assistance
The Concierge will assist the Client to send documents or parcels by arranging courier services to his family or business associates.
6.4 Translation Services
The Concierge will assist the Client the name, address and telephone number of translating agencies in major cities. Whenever possible, the Concierge shall also provide the Client with the opening/closing hours of these agencies. If requested by the Client and whenever possible, The Concierge will facilitate in making the arrangements on behalf of the Client with an identified translating agency.
7. Other Services
7.1 Event Planning
The Concierge will assist in referring the Client to an event planner for the organization of birthday parties, black tie events or private get-togethers.
7.2 Pet Care Assistance
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The Concierge will assist the Client in making arrangements for the following services: Pet grooming services – to collect from the Client’s residence or from the address given by the Client to the pet grooming centre, and have the dog returned to the requested place. Delivery services – to arrange for the delivery of pet food and other related pet articles to the Client’s residence subject to a minimum purchased amount as set forth by the service providers Pet sitting services – to arrange for pet sitter to provide daily care to the pet by: 1. giving feedings to the dog; or 2. walking the dog. Pet transportation services – to arrange for pet taxi to/from the veterinary Pet lodging services – to arrange for pet accommodation while the Client is not in his Usual Country of Residence
7.3 Laundry Pick-up/Drop-off Services
The Concierge will assist in arranging on behalf of the Concierge laundry service providers who are able to provide a ‘pickup/drop-off’ service from/to the Client’s home.
7.4 Home Grocery Delivery
The Concierge will assist in the ordering and delivery of non-perishable groceries to the Client’s home.
7.5 Massage and Aromatherapy Services
The Concierge will assist in the arrangement of a qualified masseur or aroma therapist for home visits to provide a ‘spa at home’ service for the Client’s holistic well-being.
8. Overseas Study Referral and School Application Assistance Service
The concierge shall, upon request by the Client, recommend qualified agencies to provide 1 on 1 consultation and advise of school application services.
8.1 Physical Examination Recommendation and Arrangement
8.2 Concierge will, upon request, provide physical examination institutions recommendation, including their contact information, for the Client to choose from.
8.3 Pre-trip Travel Assistance
Concierge will, upon request, assist the Client in tickets booking, hotel reservation and airport pick-up services. Concierge will also provide the Client with important notes and help the Client transfer to alternative travels.
8.4 Driving School Referral
Concierge will, upon request, assist the Client by providing the name, address and telephone number of local driving school.
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8.5 Emergency Message Transmission Upon the arrival of the Client (or the Client’s child), Concierge will undertake to keep the parents informed and tell the contact information of the Client (or the Client’s child), as appropriate.
8.6 Overseas Study services during School Selection Phase
1. Referral of Schools and Educational Consultants Concierge shall upon request by the Client, provide the name, address and telephone number ofqualified agencies who will be able to provide information on overseas educational institutions including information pertaining to EducationalConsultants.
2. Destination Information Concierge shall provide the name, address and telephone number of agencies who will be able to provide informationpertaining to destination countries including local culture, customs and security.
3. School Visit If Client / parents wish to visit the selected school, Concierge shall assist to arrange for the school visit and a local guide to accompanythe Client / parents during the school visit.
8.7 Pre-Departure Preparation Phase
1. Referral of Real Estate Agents Concierge will, upon request, assist the Client by providing the name, address and telephone number of local realestate companies in the destination country who will be able to provide accommodation assistance. Concierge will keep concerned until the Clientsettles down.
2. Pre-trip Information Assistance Concierge will, upon request, assist the Client by providing information concerning visa and inoculationrequirements, custom and duty regulations, foreign exchange rates, in the destination country.
3. Referral to Health Check Provider in India for Visa Application Concierge will, upon request, assist the Client by providing the name, address andtelephone number of accredited health service providers who will be able to provide health check-ups for Visa application in India. The aboveServices are purely on referral or arrangement basis only. Concierge shall not be responsible for any third party expenses incurred which shall be theresponsibility of the Client.
9. Global Preferred Hotel Privileges
The Global Preferred Hotel Privileges refer to a set of hotel privileges that are sourced from external hotel and resort partners by the Concierge and in turn made available to our Clients. A hotel privilege may consist of elements such as early check-in, or room upgrade, or complimentary in-room credits or amenities.
The Client may access the hotel privilege by making a prior room reservation via the concierge. Hotel bookings are subject to availability and each hotel reserves the right to substitute or modify the hotel privilege. Privileges cannot be enjoyed in conjunction with other offers or promotions. Each hotel’s terms and conditions, including cancellation policies, will apply.
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10. Domestic Hotel Privileges
The Domestic Hotel Privileges refer to a set of hotel privileges with hotels within India that are sourced from external hotel and resort partners by the Concierge and in turn made available to our priority Clients. A hotel privilege may consist of elements like complimentary night stay based minimum nights purchased by the Client.
A Client may access the hotel privilege by making a prior room reservation via the concierge. Hotel bookings are subject to availability and each hotel reserves the right to substitute or modify the hotel privilege. Privileges cannot be enjoyed in conjunction with other offers or promotions. Each hotel’s terms and conditions, including cancellation policies, will apply.
General terms and conditions applicable to the above Services offered by The Concierge
1. Clients may place requests for the above Services by telephone only (which does not include text messages);
2. Standard Chartered Bank and/or The Concierge, may at its sole discretion, withdraw any of the Services and/or to refuse to accept any requests;
3. If the Concierge is unable to deal with any request, it will inform the Client as soon as reasonably practicable;
4. Once the Client requests for any of the Services from the Concierge, it will be deemed that all details provided to The Concierge for the purpose of booking,ordering or purchasing products or services are correct and that the Client has sufficient funds to cover the cost of the product or service;
5. The Concierge and/or Standard Chartered Bank shall not be held responsible for the non-execution and/or delays resulting from any cause or event notreasonably within its control and not limited to riots, earth quake, breakdown of plant and machinery, acts of God etc.
6. The Concierge and/or Standard Chartered Bank shall have no liability to the Client for any loss, damage, costs, expenses or other claims that the Clientmay suffer or incur as a result of availing any of the above Services that may have been facilitated by The Concierge as a result of requests or anyinstructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Client Default.
7. Standard Chartered Bank makes no representation or warranties to the Client, express or implied, with respect to any of the Services that will be providedby the Concierge. All warranties, conditions and other terms implied by statute or common law (including but not limited to fitness of purpose ormerchantability) shall be expressly disclaimed and excluded to the fullest extent permitted by law.
8. Standard Chartered Bank does not warrant the competency of the Concierge. In no event, shall Standard Chartered Bank be held liable and/or responsiblein any way for any actions/inactions and/or performance of the Concierge;
9. Standard Chartered Bank does not assume any liability for (i) fraud committed by or misrepresentation by the Concierge or the Client or (ii) any informationor data given by the Client or the Concierge;
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10. In no event will the Concierge be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, loss ofdata or business interruption arising out of the use, inability to use, or the results of use of the Services;
11. Any disputes arising out of the Services above, shall be subject to the laws of India and courts of Mumbai in India shall have the jurisdiction to resolve alldisputes arising out of the Services
12. Clients need to directly bear all expenses of services availed from the concierge. Standard Chartered Bank will not be liable for any payment for Servicesavailed by the Clients from the Concierge.
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