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NAVISTAR CSO Standard Operating
Procedure Instruction Author:
Dealer Education
Date Last Updated:
January 14, 2020
Title:
Learning Management System
User Guide
Version Number:
1.0
Change Log:
• 2020-01-14: Document Creation
Contents Description ................................................................................................................................................................. 3
Site Overview ............................................................................................................................................................. 4
Main Menu ............................................................................................................................................................... 4
Home ...................................................................................................................................................................... 4
My Current Enrollments ............................................................................................................................................. 4
User Information (Single Sign-On Users) ..................................................................................................................... 4
User Information (Internal, Customer, Fleet, and Retail Users) ....................................................................................... 4
Administrator Access ................................................................................................................................................ 4
Supervisor Access..................................................................................................................................................... 5
Course Catalog ......................................................................................................................................................... 5
My Transcript ........................................................................................................................................................... 5
Calendar ................................................................................................................................................................. 5
Print Certification ...................................................................................................................................................... 5
Browser Check ......................................................................................................................................................... 5
Mobile Interface ....................................................................................................................................................... 5
Standard Interface ................................................................................................................................................... 6
Logoff ..................................................................................................................................................................... 6
Home Page .............................................................................................................................................................. 7
Announcements ....................................................................................................................................................... 7
Custom Controls ....................................................................................................................................................... 7
Certification/Certificate Assignments ........................................................................................................................... 8
Course Information ................................................................................................................................................... 9
Course Catalog .......................................................................................................................................................... 13
Viewing Courses in the Catalog ................................................................................................................................. 13
Enrolling in Web-Based Training ................................................................................................................................ 14
Enrolling in Instructor Led Training (Hands-On Courses)............................................................................................... 15
Course Actions ........................................................................................................................................................... 17
Launching Courses .................................................................................................................................................. 17
Reviewing Completed Courses................................................................................................................................... 19
Print Certification (1) .............................................................................................................................................. 19
Course Outline and Grades (2) ................................................................................................................................. 19
Relaunch Course (3) ............................................................................................................................................... 20
Additional Information (4) ....................................................................................................................................... 20
User Profile ............................................................................................................................................................... 21
User Information (Single Sign-On Users) .................................................................................................................... 21
User Information (Internal, Customer, Fleet, and Retail Users) ..................................................................................... 22
Printing Certifications (Dealer) ..................................................................................................................................... 23
Mobile Interface ......................................................................................................................................................... 24
Image Reference Guide ............................................................................................................................................... 25
Description
The Navistar Learning Management System (LMS) is a website that allows users to learn about different vehicle and business
systems. There are multiple levels of access with courses tailored for each user group. This document is segmented to help users
complete common tasks within the LMS. For more information, please contact [email protected] or open a Dealer
Education Case File.
Site Overview
Main Menu
The main menu is located on the left side of the site. This menu is used to navigate the LMS and access features available to the
users. The following sections offer an overview of the different functions available to users based on their permission level.
Home
The Home button directs the user to the home page where they can view announcements or follow customized links to more
information or training from partner sites. The home page also displays any Certification Paths the user has assigned to them
and their completion percentage.
My Current Enrollments
The My Current Enrollments button directs the user to a list of courses they are currently enrolled in. From this page, the user
can launch training modules and track what has been assigned to them.
User Information (Single Sign-On Users)
The User Information button directs Single Sign-On users to a page where they can review their profile information. If the
information displayed is not correct, it must be corrected in the main Human Resources (HR) system, such as Employee
Registration (ER). Changes made in an HR system will be shown in the LMS after 24 hours.
User Information (Internal, Customer, Fleet, and Retail Users)
The User Information button directs the user to a page where they can review and modify their profile information.
Administrator Access
The Administrator Access button replaces the User Information button for users who have Administrator permissions for their
Company. Users with Administrator Access can run reports or modify information for other users in their company.
Supervisor Access
The Supervisor Access button directs the user to a page where they can run reports or modify information for users who
report to them directly.
Course Catalog
The Course Catalog button directs the user to the list of courses that are available for them to enroll into. Courses are grouped
into categories to make it easier to find the desired information.
My Transcript
The My Transcript button directs the user to the list of courses they have previously completed. Courses will be listed in
alphabetical order and can be filtered to quickly find specific courses.
Calendar
The Calendar button directs the user to a calendar view of upcoming scheduled classes. Available classes can be filtered by
region, so the user can find classes close to them.
Print Certification
The Print Certification button is used to generate a certificate displaying all certification paths the user has completed.
Browser Check
The Browser Check button directs the user to a page that tests different internet browser options to ensure the best possible
playback for web-based courses.
Mobile Interface
The Mobile Interface button arranges content on the LMS to be optimized for mobile devices and small screens.
Standard Interface
The Standard Interface button arranges content on the LMS to be optimized for desktop devices and large screens.
Logoff
The Logoff button signs the user out of the LMS.
Home Page
The Home Page of the LMS is the first screen users will see after logging into the system. The page is divided into the following
sections:
Announcements
The Announcements section displays information
such as new LMS enhancements and training related
events. Newer announcements will appear at the top of
the list.
Custom Controls
The custom controls section has links to useful
information and external resources, such as training
offered from many of Navistar’s partners.
Certification/Certificate Assignments
Certification/Certificate Assignments are
groups of courses that can be assigned to a user to
guide them through courses selected to help them
in a skill category. Certification paths are listed on
the home page as overall categories. Users can click
the title of a certification path to see a list of the
courses that are a part of that path.
If a certification path is grayed out, it is because a
prerequisite path must be completed first. In the
event there is a prerequisite path, it will be listed to
the right to the locked path.
Course Information
The Course Information section is displayed for all courses that are part of a certification path or listed in the catalog. This
section lists course information such as:
1. Course Type: The course type icon indicates what type of course is listed. A
reference chart is available below to indicate what type of course each icon
represents.
This icon indicates that the course is offered as web-based training. Users may view the material at
any time.
This icon indicates that the course is offered as an online scheduled event, such as a webinar.
Users will need to select an open session to attend.
This icon indicates that the course is only offered as an in-person scheduled event. Users will need
to select an open session to attend.
This icon indicates that the course is only offered as an in-person scheduled event but does not
have a future session currently scheduled.
2. Certification Ribbon: The certification ribbon displays the completion status of
courses that are part of a Certification Path assigned to the user. A reference chart is
available below to indicate what each color ribbon represents.
A green ribbon indicates that a course is part of an assigned certification path and
that the course has been completed in the past.
A yellow ribbon indicates a course that is part of an assigned certification path that
still needs to be completed. The course is due at a future date.
A red ribbon indicates a course that is part of an assigned certification path that still
needs to be completed. The course is past due.
A gray ribbon indicates a course that is not part of an assigned certification path. Due
date information will not be calculated as the course is not assigned to the user.
3. Course Details: The See More and See Less button toggles a display of more
information about the course. The Course Details section is detailed below.
1. Course Description: This is a detailed description of
the course and the information covered.
2. Previous Enrollments: This is a list of previous times
the course was completed, if applicable.
3. Prerequisites: Courses the user must complete to meet
the requirements to enroll in this course.
4. Course Assignments: Lists the certification path(s)
this course is a part of that are also assigned to the
user.
4. Status Button: The status button allows the user to review
their enrollment status for a course or sign up for a new course. Possible statuses
include:
1. Select: Allows the user to enroll in the course.
2. Not Completed: Indicates a course the user is currently enrolled in.
3. Completed Satisfactorily: Indicates a course the user has previously completed.
4. No Classes Available: Indicates the course is still offered, but no classes have been scheduled.
5. Additional Information: Additional information about each course is listed next to its title. Some examples of
information that might be included are:
1. Enrollment due date - Due date for the certification path the course is part of.
2. Course duration - Estimated time, in hours, it takes to complete the course.
3. Next scheduled class (For Hands-on classes and Webinars) - Next scheduled
class that has open seats.
4. CEU (Continuing Education Units) - credits awarded for completing an accredited
course.
Course Catalog The Course Catalog gives the user access to all courses that are available to them. Some courses are prerequisites for other
courses and must be completed before the user is able enroll in more advanced courses. Many courses are grouped by vehicle
system or engine type.
Viewing Courses in the
Catalog
Users can browse the list of
available courses by selecting
Course Catalog to view
courses for multiple categories.
Enrolling in Web-Based Training
1. To enroll in a web-based course, select
Course Catalog and locate the course.
To see more information about the
course, click the See More button.
2. Click on the Select button to enroll in the
course.
3. If the enrollment was made successfully,
you will get a confirmation message.
4. You may now launch the Course from the
My Current Enrollments Page by
clicking the Launch icon.
Enrolling in Instructor Led Training (Hands-On Courses)
1. To enroll in an in-person course, select Course Catalog and locate the course. To see more information about the course,
click the See More button.
2. The See More section displays additional
Course information, a list of Prerequisites
(1) that are required for enrollment and a
list of upcoming classes that are
available (2).
3. Once you have verified that you have
completed all the prerequisites, click the
Select button. A schedule of the upcoming
classes will be loaded along with the number
of open seats currently available. Choose
which class you would like to enroll in and click the Enroll link on the right. A confirmation
email will be sent shortly after the enrollment is initiated (if the user has an email address set in
their User Profile).
Course Actions
Users can interact with courses in many ways such as launching a course, reviewing completed courses, or printing certificates.
Launching Courses
1. To Launch a course, navigate to My Current Enrollments from the main menu and find the course you would like to
launch.
2. Click on the Launch icon.
3. The Course Grade Book section is where the user can access the different sections of the course, see the current grade
and view/download the course’s reference material.
1. Module – each course module is a
chapter that contains material related
to the course. A course will be
comprised of one or more modules.
2. Test – many courses have tests that
cover the topics from the course. If
applicable, tests will follow any
learning material.
3. Score – this is the current grade for
each graded item. The total score is
shown in the last row.
4. Weight – each graded item will
have a weight that lists the total
number of points the item is worth.
5. Reference Materials – additional materials for the course available to review or download.
6. Passing grade for this course – this is the minimal grade that must be obtained in order to successfully complete
this course.
Reviewing Completed Courses
Each user can access a list of courses that were previously completed. There, the user can also relaunch courses, revisit
materials and print a certification of completion for each course.
To access the transcript, click on My Transcript from the main menu.
Print Certification (1)
The Print Certificate button allows the user to print a certificate stating when the course was completed.
Course Outline and Grades (2)
The Course Outline and Grades button allows the user to review completed courses and see what grade(s) they received.
Relaunch Course (3)
The Relaunch Course button allows the user to open a course that was previously completed. From here, the user can revisit
the content and testing material without having to enroll in the course again.
Additional Information (4)
Additional information about each course is listed on the right side of the
screen. Some examples of information that might be included are:
1. Due Date – Deadline for completion of the course
2. Duration – Duration of the course
3. Result – result of the course and dates last taken
4. CEU – Continuing Education Units: credits awarded for completing an
accredited course.
User Profile
User Information (Single Sign-On Users)
The User Information button directs the user to a
page where they can review their profile information.
If the information displayed is not correct, it must be
corrected in the main Human Resources (HR) system,
such as Employee Registration (ER). Changes made in
an HR system will be shown in the LMS after 24 hours.
On this screen users can review their profile
information, generate training history reports, create
course certification reports, and migrate training
history from a previous account.
User Information (Internal, Customer, Fleet, and Retail Users)
The User Information button directs users to a page
where they can review and modify their profile information.
On this screen users can review their profile information,
generate training history reports, and create course
certification reports.
Printing Certifications (Dealer)
1. Click on Print Certification from the main menu.
2. A certification with your name will appear on the screen in PDF format.
Mobile Interface The Mobile Interface button
toggles between a mobile-friendly
version of the interface and the
default standard desktop interface.
The mobile interface is the default
view for mobile devices and might
fit better on machines with smaller
displays, as the content is more
condensed for this type of view.
Image Reference Guide
Icon Description Icon Description
Indicates a course that is part of
an assigned certification path that
has been completed.
Indicates a course that is part of an
assigned certification path that still
needs to be completed but is due at
a future date.
Indicates a course that is part of
an assigned certification path that
has not been completed and is
past due.
This course is not a part of a
certification path that was assigned
to you.
Indicates a web-based course.
Users can view the material at
any time.
Indicates a course that is only
offered as a hands-on event. Users
will need to select an open class to
attend.
Indicates a course that is only
offered as a scheduled, online
event. Users will need to select an
open session to attend.
Indicates a course that is only
offered as a hands-on event but
does not have a class scheduled for
the near future.
Print a certificate
Allows the user to open the
course outline and view grades of
a previously completed course.
Launch course
Search
Delete enrollment
Download the course reference
material.
Enrollment cannot be deleted due to
course restrictions.
If a feature is not
available, the icon will be disabled.
