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2 0 1 4 – 2 0 1 5 O V E R V I E W
Standardizing Technology to
Drive Optimized Operations and
Improved Customer Experience3/26/15
WHO WE ARE:
LUXOTTICA GROUP
OVER 50 YEARS OF EXCELLENCE
Key Figures
Logistics Hubs
4Stores
>7.000Countries
130
People
>70.000OneSight
Patients
>8MN
Customers
72MN
Brands
>45Manufactured
Frames
>75MN
Group
1
SUCCESS STORY CONTINUES…
Consumers are statistics. Customers are people.
€3.1bnWHOLESALE SALES
€4.4bnRETAIL SALES
€7.6bnGROUP SALES
Enters
the Group
OVER 50 YEARS OF CAREFULLY PLANNED GROWTH
1961 / Inception
Leonardo Del Vecchio
founds Luxottica di
Del Vecchio enters
the group e C.S.A.S.
which in 1964 was
transformed into a
joint-stock company
named Luxottica S.p.A.
1971 / The first
Luxottica brand
optical eyewear
collection makes its
debut at the MIDO
international trade
fair in Milan.
1988 / OneSight
launched. The
foundation provides
free vision care and
eyewear around the
world to those in
need.
1990 / Luxottica
Group is listed on
the NYSE.
Acquisition
of the license
‘81 ‘90
1960 1970 1980 1990
‘95
‘99
‘99
‘96
1995 / Acquisition of
LensCrafters in
North America
1980
‘07
2000 2010 to Present
2000 / Luxottica Group is listed on
the Milan Stock Exchange’s Mercato
Telematico Azionario managed by
Borsa Italiana.
2001 / Acquisition of Sunglass Hut.
2003 / Acquisition of OPSM, one of
the leading optical retailers in
Australia and New Zealand.
2004 / Acquisition of Cole National in
North America.
Includes: Oliver
Peoples and The
Paul Smith License
‘09
‘08 ‘07
‘06
Enters
the Group
Acquisition
of the license
‘03 ‘05
2011 / Acquisition of Sunglass Hut, Brazil
and Mexico.
2011 / Acquisition of GMO, Latin America.
2012 / Acquisition of Tecnol, Brazil.
2012 / Acquisition of Sun Planet.
2014 / Acquisition of Glasses.com
‘14
‘13
‘12
‘13
ENTERS
THE GROUP
ProprietaryBrands
THE BEST BRAND PORTFOLIO IN THE INDUSTRY
LicensedBrands
A VERTICALLY INTEGRATED BUSINESS MODEL
PE
OP
LE
EN
VIR
ON
ME
NT
WHO WE ARE: Manufacturing
MANUFACTURING
Where We Are
Bhiwadi
Campinas
Agordo (BL)
Sedico (BL)
Lauriano (TO)
Rovereto (TN)
Cencenighe (BL)
Pederobba (TV)
DongguanFoothill Ranch (CA)
of productionis “Made in Italy”
50%
Dallas (TX) Atlanta (GA)
Columbus (OH)
Memphis (TN)
Foothill Ranch (CA) Agordo (BL) Dongguan
WHO WE ARE: Wholesale
100.000/ 140.000
LIFESTYLE
60.000/ 100.000
FASHION
15.000/ 25.000
PREMIUM FASHION
WHOLESALE
Coverage and Distribution Model
130 countries, 5 continents
Leadership in key markets: more than 40 direct subsidiaries representing over 90% of sales
Reaching approx. 200,000 doors
Leveraging a very strong brand portfolio
• Potential for additional growth fromexisting and new brands
• A differentiated distribution strategy by brand
Various new opportunities
• Emerging markets• New channels: department stores,
travel retail
Client-oriented service: a key differentiator
With a Selective DistributionA Global Coverage
No. DOORSBRAND POSITIONING
8.000/ 12.000
LUXURY
WHO WE ARE: Retail
SUN & LUXURYOPTICAL
Retail Network
Global Leader In Optical And Sun Retail - 7,000+ stores
SUN
MEXICO
SUN
BRAZIL
OPTICAL
EUROPE
SUN
SUN
SOUTHAFRICA
SUN
MIDDLE EAST& INDIA
SUNOPTICAL
CHINA & HONG KONG
OPTICAL
WESTERNLATAM
SUNOPTICAL
AUSTRALIA & NZ
SUNOPTICAL
NORTH AMERICA
Labs: Leading Industry Innovation
Excellence in Lens Finishing
Unique global footprint• 3 central labs in North America• 900+ in-store labs @ LensCrafters• 1 Oakley lab• 1 lab in China• South American Labs• EyeBiz• Other Partnerships
Operating 365 days, servicing ~3,000 stores~20 million lenses per year
Labs Leading Industry Innovation
Global Support for our brands
• LensCrafters
• Target
• Pearle
• Sears
• GMO
• OPSM
• China LC
• Europe
Oakley
China
Columbus
Memphis
Dallas
GMO
EyeBiz
At the forefront in lens innovation, introduced more than 120 new products over the past three years
Premium offerings
• Digital lenses
• Oakley optical sport lenses
• Exclusive Ray-Ban optical lenses
Rx Operations
Undisputed Lens Leadership
Processing• New internally designed
anti-reflective coating• New exclusive hard coating • Multi-axis technology enabling a
perfect fit
In-store technology• Digital lens capability &
anti-reflective coating in one-hour• Ray-Ban RoX inking technology• AccuFit software direct link to lab
Rx Operations
State of the Art Technology
WHO WE ARE:
Vision Care
WE ARE EXPERTS IN VISION CARE
Vision Care
PhilanthropyDistribution
Manufacturing
• Providing vision care since 1988
• Serving more than 36 million members
through 10,000 clients
• Fastest growing managed vision care
company in the industry
FASTEST GROWING IN THE COUNTRY
0
5
10
15
20
25
30
35
40
2009 2010 2011 2012 2013
0
2,000
4,000
6,000
8,000
10,000
12,000
2009 2010 2011 2012 2013
36 MM members 10,000 clients
(MM)
Vision care is important to your entire family!
Babies &
Toddlers
The American
Optometric Association
recommends babies
should receive their 1st
professional eye exam
at 6 months and again
just prior to entering
school at 4 years old.
School-Age
Children1
80% of learning in the
first 12 years comes
through the eyes. And
up to 12% of children
may have vision
problems that can
affect learning.
Adults2
12% of adults require a
form of vision correction
but don’t use any. Every
yearly eye exams can
help detect vision
correction needs, as
well as, non-vision
related conditions.
Seniors3
Vision loss can be a
contributor to loss of
independence. Serious
eye conditions like
macular degeneration,
glaucoma & cataracts are
most prevalent in people
over the age of 60.
1 – Vision Council February 2012 Parent for Child Report
2 – Prevent Blindness America. http//www.preventblindnessamerica.us/sightsaved/about_html
3 - Vision Watch Vision Correction Standard 2012
Award-winning service day & night
362days a year, we’re here
Monday – Saturday:
7:30 – 11 p.m. ET
Sunday: 11 – 8 p.m. ET
99.5%1st call resolution rate
15sec. avg. speed of answer
Skill-based routing so your calls
are answered by the right vision
benefits expert every time
Certified Center of Excellence by
Benchmark Portal 5 years in-a-row
We are accessible, helpful, & great at what we do.
Members get fingertip access to:
• Provider locations and driving
directions
• Benefits eligibility
• In-network benefit details
• ID card
• FAQs
• Help line
• Log into app, shake phone for
ID Card!
THERE’S AN APP FOR THAT!
NEW SMART LOCATOR DIGITAL OPTICAL TECHNOLOGY
ACCUFITTM Digital Measuring
• Five times more precise than manual measurement
• Measures the exact location of your pupil, the
spacing of your eyes, and the shape of your glasses
for the most effective fit
Digital Eye Exams
• A more precise and accurate exam than
traditional measures so employees get the
most accurate care in the industry
• Captures retinal images to compare and
track care over time – often more
accurately identifying health conditions
before they become more serious
Positioned for success: EyeMed is adjusting its managed vision
care strategy so members can utilize their benefits with wearable
devices. In fact, connecting wearable technology with insurance will
be one of the key drivers of its adoption and growth.
THE FUTURE OF EYEWEAR
INDUSTRY
FIRST!
EYEMED’S FOCUS ON TECHNOLOGY
Members get fingertip access to:
• Provider locations and driving directions
• Benefits eligibility
• In-network benefit details
• ID card
• FAQs
• Help line
• Log into app, shake phone for ID Card!
THERE’S AN APP FOR THAT
First In The Industry
Available today for iPhone users,
coming soon for Android users!
Want to learn
more?
Click on the picture
above to check out
our video.
The Need
• Lack of access to vision care is a
leading global health issue1
• 733 mm adults and children suffer
from vision loss across globe
OneSight Impact
• Since 1988, OneSight helped more
than 8.5 mm people in 40 countries.
• OneSight vision clinics in 13
countries and 18 states.
• Sustainable vision centers in West
Africa and North America.
• More than 1.1mm students in North
America served.
1 Centers for Disease Control2 American Optometric Association
EYEMED TEAMING UP WITH ONESIGHT
Nonprofit organization providing sustainable access to quality vision
care and eyewear in underserved communities worldwide.
563mmpeople could have vision
restored with glasses.2
Luxottica’s Journey to Global Standardization
Luxottica’s Journey To Global Standardization
The vision for global standardization was to deliver best in
class, business driven, integrated systems that provides
accountability, drives faster/smarter processes, and supports
future growth.
• Visibility: A single, global view of the business.
• Productivity: Improved operating efficiencies via a common platform.
• Sustainability: Stronger accountability to support our growth through
acquisition business strategy.
• SAP Retail
• Oracle RPAS
• Luxottica Retail Analytics
Envision Optical
CRM MBPO*
*MBPO (Merchandise Business Price Optimization)
Luxottica’s Journey To Global Standardization
Luxottica’s Journey To Standardization
Basic Pillars of the Ciao! Operating Platform
GROW
SIMPLIFY
CONNECT
• Reduce Time to Market for new stores
• Enable faster expansion into new markets
• Maximize Customer Experience
• Minimize maintenance & enhancement complexity & cost
• Optimize integration with SAP
• Enhance Associate & Customer Experience with a simpler, more fluid process
• Enable the store as the “Point of Convergence for the Digital Journey”
• Gateway to CRM strategy
POS & In Store Systems
Operational Efficiency
Why we started this journey
Currently, Luxottica has a global retail presence of over 8000 stores, with
varying disparate POS systems throughout.
The current architectures are extremely complex and involve many
different technologies / components and multiple point to point flows.
Global POS is a multi-layered, multi-phased project, utilizing a Micros
Xstore application/solution. We began with a Proof of Concept and Pilot.
We gradually implemented additional functionality, external integrations,
and back office solutions.
This new, single POS system will provide global alignment by replacing
multiple systems and by streamlining access to new territories.
The end result is a robust, flexible, and expandable framework, enabling
brands and markets to select the functionality that they need/want.
Centralized transaction database
Centralized customer database
Integration with IDM Global Vault
Integrated Credit/Debit Authorization w/ PCI
Compliance
Dynamic Currency Conversion
Automated Deals & Discounts
Gift Receipts
Email Receipts
Complete Integration w/PLCC
Training Mode
Time & Attendance
Operational Efficiency
Current Ciao installation – what we gained with Micros
Omnichannel Integration w/ Locate
Mobile POS w/ Integrated Tendering
Advanced Deals & Discounts
Automated Warranty Procedure
Product Images
Complete integration with CRM system / Relate
Intraday Trickle Polling
Operational Efficiency
Future Ciao installation – what our roadmap looks like
Our Journey
Vendor Selection - 2012
1 Interview Key Themes 2 3
4
Qualitative Score
Presentation Score
5
6
7
Business Requirements & POS
Business Diagram
POS Architectural Models &
Assessment
Initial Evaluation: RFP Scoring &
Process
Initial Evaluation: RFP Functional
RequirementsFinal Evaluation:
Scenario Demos, Technical Deep Dive &
References
Final Vendor
Recommendation
December 2011
January 2012 January 2012
January 2012
February 2012
March 2012
April 2012
Development Plan - 2013
Store Operations Workstreams
SGH North America - Pilot
Optical
Proof of Concept
2013 2014
January February March April May June July August Sept. October November December January February
Sun Platform Prove Out• Test Lab Environment• SGH NA Configuration• SAP Integration
6 Pilot Stores Live• New In-Store Infrastructure proven (ISS / Igel)• Production Central Environment• End-to-End Data Flow Testing
Back Office Integrations (phased in ahead of POS where possible)• Must Have functions in order to roll out to all NA Stores• Most solutions external to POS
SGH NA Pilot• 50 Stores
SGH NA Beta• Shaded/ low risk stores• Early Read
Blueprinting Continues• Deliver Business Requirements• Deliver High Level Technical Designs
Blueprinting Checkpoint• Start blueprinting in Q2• Assess scenario based approach
SGH UK – 6 Pilot Stores
Configuration – 2013/2014 “The Layer Cake”
Base Xstore 5.5 Code
Luxottica Global Base
Luxottica Country Base (US, ES, PT, GB, etc)
Luxottica Region Base (California, Quebec)
Business Line Base (Sun, Optical)
Banner Base (SGH, LensCrafters, Clulow)
Banner Country
Banner Region
Sub-Brand(Apex, Sun Boutique)
Store Type(Dept Store, Airport)
Sun North America Rollout - 2014
Sun Development
Organizational Change Management and Training Program
Optical
SGH NA Beta
2014 2015
January February March April May June July August Sept. October November December January February
Sun Beta• Complete POS functionality• Integrated Authorization• IDM integration
Enhancements • Private Label Credit Card tender• Private Label Credit Card application and balance inquiry• Dynamic Currency Conversion
Development• Iterative Agile Cycles• Change Management
SGH NA Rollout
Formalized Program Kickoff• Resources• Agile Methodology
Rollout Cadence• 1,200 stores in US - 100 Stores / week April-October• 120 stores – 40 stores / week October - November• End-to-End Data Flow Testing
Sun Pilot• Depot/Build Process• On Site Install pilot• SAP Integration
Global Installations – Sun Roadmap
UK/Ireland70 Stores
Iberia175 Stores
US and Canada1,350 Stores
Europe65 Stores
Turkey50 Stores
Mexico250 Stores (2015)
South Africa180 Stores (2015)
Australia(2016)
China(2016)
South America(2016)
Dubai(2015)
Complete In Store Operating Suite
MICROS Xstore Core Application
SAP Integration
Xstore Locate
Integrated Tax Package
Reporting & Retail Analytics
Integrated Card Authorization
Mobile POS
Inventory Management
Daily / Associate Goals
Omni-ChannelIntegration
EmailSolution: TBD
Security & Authentication
HR / Associate Mgmt
Advanced Labor
Scheduling
Central Purchasing
Airport Customizations
Xstore Reporting
Commissions
Time & Attendance
CRM
Trickle Polling
Xstore Application (Sales & Services)
Department Store Model
POS Hardware
POS Screenshots – Main Screen
CIAO! Main Menu
POS Screenshots – Sales Transaction
CIAO! Sale
POS Screenshots – Customer Profile
Open House
Store Testimonials
“Our teams are in love with Ciao’s
simplicity, speed and efficiency.”
“Associates quickly became familiar
with the interface and really liked the
new, up-to-date hardware and clean
look.”
“Ciao offers several types of useful
reports.”
“The daily dashboard is great as it
provides a clear breakdown of what
we are achieving in a given day.”
“I like the easy sales process. The
screen prompts are very helpful,
especially as new staff members
work to increase their confidence
with this new system.”
Optical Solution
The Ciao! Luxottica Optical Operating Platform
Harmonize the processes and the tools used in 2400+ optical stores of 10 different brands globally, using the following principles:
– gather an holistic view of all optical stores processes and architectures, ensuring capabilities can be deployed globally
– re-use existing the CIAO! solution and integration; Minimize customizations to software packages enabling periodic upgrades
– Ensure capabilities are able to be leveraged in all sales channels for consistent customer experience
– Leverage “Agile” project methodology to achieve the foundational optical store experience.
The foundation project will be divided into two deliveries, developing the core x-store integration to the back office first and enabling optical centric store processes subsequently.
Additional projects within the program will be initiated to ensure we continually improve upon our foundational capabilities to meet the localized needs of the subsequent deployments
Business Capabilities
IdentificationOptical Suite Foundation
First delivery
March 2014 September 2014 March 2015
Foundation Project
Deployment
The Ciao! Luxottica Optical Operating Platform
Distinctive Optical Store
POSBest Practice POS
Ciao! POS
Solution
Prescription
Management
Optical Packages
Mgm. & Returns
Optical Deals &
Discounts
Optical Customer
Record
Vision Care &
Medicare Pricing
Simulation
Accufit
Makeabilty &
TraceabiltyLMS
Precision
Measurement
Insurance
Providers
LOMIntegrated Order
Management
Lab
Practice
Management
SAP IS Retail
Reporting
eCommerce
Core Optical Capabilities
Advanced Optical
Capabilities
Order Tracker
The Ciao! Luxottica Optical Operating Platform
MANUFACTURING
InnovationsOneNetwork
AFS2 Manufacturing Work Order
INSURANCE
InsuranceGateway
EyeMed
INVENTORY MANAGEMENT
SAPRetail
MIM
REPORTING
Operational Dashboard
SAPBI/BW
External
N.E.W.(Warranty)
Consult(Medicare)
FraudWatchReconNet
(Reconciliation)AAA/CAA(Billing)
ACCPAC(Billing)
Safety(Billing)
LRA
ASSOCIATE
MANAGEMENT
AssociateManagement
CeridianIDM
TIME AND
ATTENDANCE
Kronos
Enterprise System
Associate Facing App
GOALS
COMMISSIONS
Commission Engine
Goals
Questions
Thank You!