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Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

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Human Centered Design

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Page 1: Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

Stanford Coordinated CareAlan Glaseroff MD

Co-Director

Canada-US Health SummitDelivery System Reform

11/3/15

Page 2: Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

SCC Approach: “The Activation Model”

• From:“What bothers you the most?

• To:“Where do you want to be in a year?”

First step

Next step

Getting

there…

Page 3: Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

Human Centered Design

Page 4: Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

Provider Medical Assistant/Care Coordinator

Nurse

Clinical Pharmacist

Physical Therapist

Behavioral Health

From “Cup Runneth Over”…

Page 5: Stanford Coordinated Care Alan Glaseroff MD Co-Director Canada-US Health Summit Delivery System Reform 11/3/15

Provider Medical Assistant/Care Coordinator

Nurse

Physical Therapist

Clinical Pharmacist

LCSW/Behavioral

Health

To “Share the Care”