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Human Centered Design
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Stanford Coordinated CareAlan Glaseroff MD
Co-Director
Canada-US Health SummitDelivery System Reform
11/3/15
SCC Approach: “The Activation Model”
• From:“What bothers you the most?
• To:“Where do you want to be in a year?”
First step
Next step
Getting
there…
Human Centered Design
Provider Medical Assistant/Care Coordinator
Nurse
Clinical Pharmacist
Physical Therapist
Behavioral Health
From “Cup Runneth Over”…
Provider Medical Assistant/Care Coordinator
Nurse
Physical Therapist
Clinical Pharmacist
LCSW/Behavioral
Health
To “Share the Care”