Newsletter – English Version Newsletter – Deutsche Version

02 March, 2017

Star Alliance - Newsletter Switzerland Dear Mr. Star Alliance Customer,

Have you ever traveled via London Heathrow to another destination somewhere in the world? It has become more convenient than ever to do this with Star Alliance member airlines, as they are all based in the same terminal. Star Alliance member carrier Air India has recently successfully moved all its operations at Heathrow from Terminal 4 to Terminal 2 | The Queen’s Terminal. Now all 24 member carriers serving LHR operate from Star Alliance’s London home. The national airline of India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner aircraft and has been serving London for nearly 70 years. At present it offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad and three weekly flights to Newark (New York). The concept of having all Star Alliance member carriers operating from the same terminal at Heathrow was first introduced to the airport operator more than a decade ago and came to fruition when Terminal 2 | The Queen's Terminal opened in June 2014. 23 member airlines moved into Terminal 2 on a staggered schedule between June and October 2014. Air India became a Star Alliance member the same year and has since worked on adapting its processes to fit in with the new check-in concept offered in Terminal 2. Operating from a single terminal at Heathrow ensures that Star Alliance member carriers can better serve approximately 12 million annual customers by providing a vastly improved travel experience, including shorter connecting times. The latest technology is used throughout the terminal to give passengers more control of their journey.

Now enjoy also reading our latest member carrier news below. With best regards,

Jonas Walter, Star Alliance Coordinator Switzerland

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March 2017 - English Version ---------------------------------------------------------------------------------------------------------------------------------------------------

Link zum deutschsprachigen Newsletter

Air India joins Star Alliance carriers at Heathrow Terminal 2 Star Alliance member carrier Air India has successfully moved all its operations at London Heathrow’s Airport from Terminal 4 to Terminal 2, the home of Star Alliance. The national airline of India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner aircraft and has been serving London for nearly 70 years. At present it offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad and three weekly flights to Newark (New York). “With 24 of our member airlines flying to Heathrow, the airport is served by more Star Alliance member carriers than any other airport in our worldwide network. Therefore our long term strategy for Heathrow has always been to locate all our members under the same roof. With Air India’s successful move to the Queen’s Terminal we have now accomplished this”, said Jeffrey Goh, CEO Star Alliance. Compared to Terminal 4, the check-in layout and concept in Terminal 2 allows customers to take greater control of their journey. This has been made possible through a combination of increased automation and common

check-in. Travellers who have not checked in online can use any of 81 multi-airline check-in kiosks available throughout Terminal 2. These also print boarding passes and bag tags. Once checked in, Air India passengers can drop off their bags at the shared counters in Zone D. Customers requiring additional support and assistance or travelling in First Class, Business Class or holding Star Alliance Gold status will also find the respective counters in Zone D. Air India customers travelling in either First or Business Class or holding Star Alliance Gold status can make use of any of the four lounges in Terminal 2 operated by fellow Star Alliance member airlines Air Canada, Lufthansa, Singapore Airlines and United. Operating from a single terminal at Heathrow ensures that Star Alliance member carriers can offer approximately 12 million annual customers using the airport a vastly improved travel experience, including shorter connecting times. The latest technology is used throughout the terminal to give passengers more control of their journey.

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Air Canada unveils new livery At three events held simultaneously in Toronto, Montreal and Vancouver, Air Canada unveiled a bold new livery inspired by Canada for its entire fleet, elegant new uniforms for its employees, and a taste of some of the new onboard menu offerings. Air Canada's fleet of 300 mainline and regional aircraft are being repainted in a bold black and white design that highlights its iconic red maple leaf encircled ensign, or "rondelle," that returns to the tail of the flag carrier's fleet after an absence of 24 years. Reflecting Canada's vastness and contrasting seasons, with references to its wildlife and First Nations heritage, the new fleet livery was designed by international design firm Winkreative, headed by Canadian entrepreneur Tyler Brûlé. The first three aircrafts sporting this new livery will enter service immediately. With the new livery providing a sleek, contemporary backdrop, Air Canada premiered elegant charcoal grey and black employee uniforms with red accents and accessories by Canadian designer Christopher Bates. The stylish uniforms combining urban chic and international flair complement the charcoal greys, natural tones and red accents featured in the new interior cabin design of Air Canada's international fleet. The airline's pilots, flight attendants, airport customer service agents and other uniformed personnel will start wearing their new uniforms later this year. Air Canada's selection of Signature dishes, created by Chef David Hawksworth, showcases the finest Canadian ingredients from across the country available since it was launched in October 2015 for Air Canada's International Business Class customers. Air Canada's new sommelier, Véronique Rivest, will expertly pair the dishes and develop Air Canada's wine program.

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Air China re-launch Zurich After more than 17 years, Air China will resume nonstop flights from Beijing to Zurich as of 7th June 2017. Flights will be operated by Airbus A330-200 with a two class configuration, 28 lie-flat business seats and 199 economy seats. Four weekly flights are scheduled on Tuesdays, Wednesdays, Fridays and Sundays. Departure Zurich at 13:30h Arrival Beijing at 05:20+1 ALL Departure Beijing at 02:35h Arrival Zurich at 07:25h TU,WE,FR Departure Beijing at 03:05h Arrival Zurich at 07:55h SUN Zurich will be the 18th destination in Europe served by Air China. The new destination ideally supplements Air China’s well established tri-weekly service to Geneva. This means, a daily flight will be served from Switzerland to China. Customers can enjoy the baggage check-through possibility when connecting in Beijing to 112 destinations in China and 35 cities throughout Asia and the Pacific. Business class passengers are entitled to book a free limousine service upon arrival and departure in Beijing and/or other cities in China.

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Summer Flight Schedule 2017: Austrian Airlines increases their flight frequencies Austrian Airlines is now offering more flights to Greece and Italy. Austrian Airlines is offering its passengers an extensive range of flights to 135 destinations in 54 countries in the summer of 2017. The Austrian flag carrier is focusing on tourist destinations in its summer flight schedule and is expanding its European flight offering to Greece and Italy by 15 additional flights per week. In addition, there are now more flights to Tel Aviv, Cairo and Skopje. Starting in the summer, Austrian Airlines will increase frequencies to Rhodes, Heraklion, Zakynthos, Chania, Athens and Kos in response to stronger demand. Twelve more flights will be offered each week compared to the summer of 2016, thus adding up to a total of 49 weekly flights to 17 destinations in Greece. The airline is also expanding its North American portfolio in the summer of 2017. It will operate up to six direct weekly flights from Vienna to Los Angeles. The Austrian Airlines summer flight schedule takes effect on March 26, 2017.

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New Brussels Airlines mobile app Brussels Airlines starts a year of digitalization with the launch of their mobile app. As of February 1st 2017, the Brussels Airlines app allows travelers to book their tickets in just a few clicks, to check in and use the mobile boarding pass and to keep up with flight changes.The launch marks the beginning of the era of digital transformation for the Belgian airline to further improve their products and services for their clients. As more and more travellers use online and mobile channels to plan their holidays and business trips and get in touch with travel companies on-the-go, Brussels Airlines declares 2017 the year of digital innovation, during which it will invest heavily in the improvement of its digital tools to service its customers even better. The Brussels Airlines app can be downloaded for free in the App Store and on Google Play.

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Rediscover the world: Lufthansa’s new destination Panama There is a new destination for all your customers who are looking for a little warmth and sunshine now. Panama - set in the midst of the jungle and surrounded by national parks, the metropolis is modern yet green. Some of the best highland coffee grows here, and the joy of life is simply infectious. Up for an adventure? There are now flights via Frankfurt 5 times a week.

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Singapore Airlines to place US$13.8B order for Boeing Aircrafts The order is supposed to drive additional Growth throughout the next decade. Singapore Airlines (SIA) has agreed to place firm orders with Boeing for 20 777-9s and 19 787-10s, for additional growth and fleet modernisation throughout the next decade. SIA has today signed a letter of intent with the US airframe manufacturer comprising the 39 firm orders plus six options for each aircraft type, which if exercised will enlarge the deal to as many as 51 aircrafts. The 777-9s are due for delivery from the 2021/22 financial year and the 787-10s for delivery from the 2020/21 financial year. The proposed order, which is valued at US$13.8 billion based on published list prices, includes flexibility for the SIA Group to substitute the 787-10 orders for other variants of the 787 family. “This major order for widebody aircraft enables us to continue operating a modern and fuel-efficient fleet, providing the SIA Group with additional expansion opportunities to ensure that we retain our industry-leading position,” said SIA CEO, Mr Goh Choon Phong. “We are continuing to invest for the future of the SIA Group. This order is also another demonstration of our commitment to further growing the Singapore hub, as we will be able to offer even more travel options for our customers.” The General Electric GE9X is the sole engine type for the 777-9s, which are intended primarily for use on long-haul routes. SIA has selected the Rolls-Royce Trent 1000 to power the 787-10s, which are to be operated on medium-range routes. SIA is a longstanding Boeing customer with more than 50 current-generation 777 aircraft in service. Subsidiaries SilkAir, Scoot and SIA Cargo are also operators of Boeing aircraft, with 737-800s, 787-8/9s and 747-400 Freighters in service, respectively. This is the SIA Group’s first order for the newest 777 variant that is currently under development, the 777-9. SIA is already the launch customer for the 787-10, which is also currently in development, having placed an initial order in 2013 for 30 aircraft for delivery from the 2018/19 financial year. In addition to the 30 previously-ordered 787-10s, SIA has outstanding orders with Airbus for five A380-800s and 57 A350-900s. SilkAir has outstanding orders with Boeing for 37 737 MAX 8s, while Scoot has orders with Boeing for eight 787-8/9s and Tigerair has orders with Airbus for 39 A320neos.

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SWISS to serve five new destinations in summer 2017 Swiss International Air Lines will be adding five new seasonal destinations to its network in the 2017

summer schedules.

SWISS customers will be able to fly from Zurich to Bergen in Norway, to Cork in Southern Ireland, to the North

Sea island of Sylt, to Figari on Corsica, and to Niš in Southern Serbia.

Bergen, Cork and Sylt will receive weekly service from June 2017 onwards and twice-weekly service during the

peak holiday season of July and August. Figari (from July) and Niš (from April) will also be served by two weekly

flights.

SWISS plans to operate its new Bergen, Cork, Figari and Sylt services with its advanced new Bombardier C

Series short- and medium-haul twinjet.

More information: https://www.swiss.com/en/various/new-destinations-in-europe

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TAP Portugal: Expansion of the entire Network The Portuguese airline is extending its route network and improving their range of offers to Africa. The network of Portugal’s leading airline currently comprises 85 destinations in 34 countries worldwide. TAP Portugal is offering several non-stop daily flights from Switzerland to Lisbon or Porto. The summer timetable 2017 allows for daily flights connecting Zurich and Genève with Portugal’s capital city up to three times a day. The TAP Portugal hub in Lisbon is a key European gateway at the crossroads of Africa, North and South America and connects Switzerland with such important business destinations as São Paulo, Rio de Janeiro, Brasilia, Belo Horizonte, Luanda, Boston, Abidjan and many others. TAP Portugal is adding Abidjan, the largest city of Ivory Coast, to its destinations. Beginning on the 17th of July this year, the airline will now offer five weekly flights to this African destination during summer. The business capital of the Ivory Coast will now be closer to Lisbon and Europe, along with the new destinations previously announced – Toronto (Canada), Gran Canary and Alicante (Spain). The direct connections between Lisbon and Abidjan will operate with A320 equipment. There will be capacity for 165 passengers, flying on Mondays, Wednesdays and Thursday through Saturday, departing from Lisbon at 5:25pm and returning from Abidjan at 11:00pm. During the IATA winter, the operation will be of four weekly frequencies. The inclusion of Abidjan in TAP Portugal’s network reinforces the airline’s strategic position in Africa. With this new route, TAP will fly to a total of 15 destinations in 10 African countries.  For more information about TAP Portugal and Victoria Program visit flytap.com and victoria.flytap.com .

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Thai Airways now flies daily to Bangkok Thai Airways will increase its services from Zurich to Bangkok during the summer. In May/June and September 2017 Thai Airways will offer a daily flight instead of 5 flights a week with the following exceptions: TG970/971 Wednesday – 14. & 21. June 2017 and 13. & 20. September 2017 The GDS has already been updated. Furthermore, Thai Airways and Thai Smile Airways are now offering a new destination with new routes: Kotakinabalu (BKI) starting from the 26th of March 2017. 1.2.4.6. Bangkok 08.10 Kota Kinabalu 12.10 TG2421 3.5.7. Bangkok 13.40 Kota Kinabalu 17.20 TG2421 3.5.7. Kota Kinabalu 18.30 Bangkok 20.15 TG2422 1.2.4.6. Kota Kinabalu 13.00 Bangkok 15.05 TG2422

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März 2017 - Deutsche Version ---------------------------------------------------------------------------------------------------------------------------------------------------

Link to English version of the newsletter

Air Canada enthüllt neues Erscheinungsbild An drei gleichzeitig stattfindenden Verantstaltungen in Toronto, Montreal und Vancouver hat Air Canada ihre neue von Kanada inspirierte Flugzeuglackierung für die gesamte Flotte und elegante neue Uniformen für ihre Angestellten enthüllt. Ebenso gab es einen Vorgeschmack auf die neuen Bordmenü Angebote. Air Canada’s Flotte, bestehend aus 300 Kurz- und Langstreckenflugzeugen, erhält ein brandneues schwarz-weiss Design, welches das traditionelle rote Ahornblatt hervorhebt. Das eingekreiste Ahornblatt, die „Rondelle“, kehrt nach 24 Jahren Abwesenheit auf die Heckflosse der kanadischen Fluggesellschaft zurück. Das neue Erscheinungsbild wurde von der international tätigen Firma Winkreative unter der Leitung des kanadischen Unternehmers Tyler Brûlé designt. Das neue Design soll die unermessliche Weite und die kontrastreichen Jahreszeiten des Landes widerspiegeln und wurde von Kanadas Tier- und Pflanzenwelt sowie dem kulturellen Erbe der First Nations inspiriert. Die ersten drei Flugzeuge im neuen Design sind bereits im regulären Flugbetrieb im Einsatz. Um das neue Erscheinungsbild zu vervollständigen stellte Air Canada ebenso die neuen Mitarbeiteruniformen in anthrazit und schwarz mit roten Akzepten und Accessories vor, entworfen vom kanadischen Designer Christopfer Bates. Die stylischen Uniformen kombinieren Grossstadt Chic mit internationalem Flair und komplementieren die Anthrazitfarben, Naturtöne und roten Akzentpunkte des neuen Kabinendesigns auf Air Canada‘s Langstreckenflotte. Die Piloten, Flugbegleiter und das Bodenpersonal werden im Verlaufe des Jahres mit den neuen Uniformen eingekleidet. Air Canada’s Auswahl an Gerichten des kanadischen Küchenchefs David Hawksworth beinhaltet erlesene kanadische Zutaten aus dem ganzen Land und ist seit der Einführung im Oktober 2015 für Passagiere der International Business Klasse erhältlich. Air Canada’s neue Sommelière Véronique Riverst wird die dazu passende Weinkarte zusammenstellen.

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Air China kommt zurück nach Zürich Nach 17 Jahren Pause nimmt Air China den Flugbetrieb nach Zürich am 7. Juni 2017 wieder auf. Die 4 wöchentlichen Flüge werden jeweils am Dienstag, Mittwoch, Freitag und Sonntag mit einem Airbus 330-200 in einer Zweiklassen-Konfiguration durchgeführt mit 28 Business und 199 Economy Sitzen. Abflug Zürich um 13:30h Ankunft Peking um 05:20+1 alle Flüge Abflug Peking um 02:35h Ankunft Zürich um 07:25h DI,MI,FR Abflug Peking um 03:05h Ankunft Zürich um 07:55h SO Zürich wird die 18. Destination sein, welche Air China in Europa anfliegt. Die neue Route ergänzt den bestehenden 3xwöchentlichen Flug nach Genf in einer idealen Weise. Somit haben Kunden einen täglichen Air China Flug zwischen der Schweiz und China. Kunden profitieren vom automatischen Gepäck-Durchcheck in Peking für die 112 Inland oder 35 Internationalen Anschlussflüge. Den Business Class Fluggästen wird ein gratis Limousinen-Service bei Ankunft und Abflug in Peking oder anderen Städten in China offeriert.

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Sommerflugplan 2017: Austrian Airlines stockt Flüge auf Austrian Airlines bietet nun mehr Flüge nach Griechenland und Italien an. Austrian Airlines bietet ihren Passagieren im Sommer 2017 ein umfangreiches Angebot von 135 Destinationen in 54 Ländern an. Der österreichische Flagcarrier konzentriert sich im Sommerflugplan auf touristische Ziele und stockt sein Europa-Angebot nach Griechenland und Italien um insgesamt 15 Flüge pro Woche auf. Ausserdem werden nun auch mehr Flüge nach Tel Aviv, Kairo und Skopje angeboten. Ab Sommer fliegt Austrian auf Grund der gestiegenen Nachfrage öfter nach Rhodos, Heraklion, Zakynthos, Chania, Athen und Kos. So werden die Flüge nach Catania und Mailand aufgestockt. Insgesamt geht es heuer, mit drei Flügen mehr pro Woche, 99 Mal wöchentlich zu elf Destinationen in Italien. Auch das Nordamerika-Portfolio wird im Sommer 2017 ausgebaut: Ab 10. April geht es bis zu sechs Mal pro Woche direkt aus Wien nach Los Angeles. Der Austrian Airlines Sommerflugplan beginnt mit dem 26. März 2017.

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Entdecke die Welt neu mit Lufthansa: Panama Eine neue Destination für all ihre Kunden die sich nach Wärme und Sonnenschein sehnen. Panama - mitten im Regenwald und umgeben von Nationalparks. Die Metropole ist zwar modern aber trotzdem auch grün und einer der besten Hochland-Kaffees wächst hier. Man wird hier schlicht von Lebensfreude angesteckt...Bereit für ein Abendteuer? Jetzt gibt es Flüge via Frankfurt, 5 Mal in der Woche.

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