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ISSU
E 47
N
OVEM
BER
2013
15MO
CRAZYJoin in the
Movember fun
10CORNISH
CREAMMeet our
new team in Bodmin
SAVEGet 10% off
online fashion
See page 6
NEW DEPOT SPECIAL
PAGES 7-13
Jo is our Employee of the Year
Star quality
££
Share Incentive PlanYour Free Shares are being held in a tax-advantaged HMRC-approved ShareIncentive Plan (SIP).
In line with HMRC rules, you cannot take your Free Shares out of the SIP or sell them for at least three years, except in certain circumstances.
After five years, if you sell your Free Shares or transfer them out of the SIP, you will not have to pay income tax or National Insurance on the shares.
More details about the SIP can be found in Your Guide to the Royal Mail Employee Share Offers.
Remember: you will not be able to sell your Free Shares or take them out of the Share Incentive Plan (SIP) until at least three years after the date you are given them, except in certain circumstances. This means the value of your Free Shares if and when you sell them will most likely change from this initial market price.
Number of Free SharesWe will write to each eligible employee detailing the number of Free Shares you have been given and their value on the date you were given them very soon.A formal allocation notice will be sent by the SIP Trustee at a later date. Included with your allocation notice will be your activation code.
Share priceThe value of your shares will be calculated based on the publicly quoted share price, which is available every day the stock market is open. You can see it at any time on www.myroyalmail.com, www.royalmailgroup.com, on screens in your workplace and in selected newspapers.
There is a 15-minute delay on the share price you will see. It will not be the current market price, so you should not base any decisions on whether to sell any shares you are able to sell on this share price. It is important to remember that the value of shares can go down as well as up. You could get less than the initial market value of your shares.
“You can see the value of
your shares at any time
on www.myroyalmail.com,
www.royalmailgroup.com,
on screens in your
workplace and in
selected newspapers”
You will need to use this to register
for your shareholding account at
www.royalmailemployeeshares.co.uk
PFW News November 201302
MY VIEW
Moya Greene, chief executive officer, Royal Mail Group
PFW News November 2013 03
A RISKY OPTIONA strike is not good for anyone: the company, our customers, or our people. It’s always damaging. It’s a self-inflicted wound. Going on strike is a very risky option. Any strike has a direct impact on your job security and our ability to sustain protections. You know that if the business is undermined by strike action, we cannot keep offering the guarantees we have put forward. Business lost goes to our competitors – competitors who don’t offer as good an employment deal as we do.
We are committed to reaching agreement on pay for employees in Parcelforce Worldwide and Royal Mail. It is our intention that the principles of protections for employees that are being negotiated as part of the Royal Mail agreement will apply in respect of employees in Parcelforce Worldwide as appropriate. These will give you extra security.
Your protectionsPrivatisation has not changed your terms and conditions. You are still employed by the same company, Royal Mail Ltd, on the same terms and conditions. We have offered further reassurances. We want to provide extra guarantees by reaching a genuinely ground-breaking three-year agreement – legally binding and
enforceable – with the CWU, which delivers industrial stability. Your protections would not be changed for the period of this contract without CWU agreement. We believe this is unprecedented in the UK. But the company needs protection too. We need to find new ways to resolve disputes other than through the threat of industrial action all the time. If we don’t, we will not be a company that our customers can rely upon.
The parcels market is very competitive. Just look at what is happening in the market. TNT Post intends to expand its end-to-end delivery service to Greater Manchester. Amazon UK is opening a series of smaller regional distribution depots and using smaller companies like City Sprint to deliver. Strike action reduces the trust our customers have in us. This would be playing into our competitors’ hands; they would be happy to take advantage of this and take traffic from us.
Your best protectionYour best protection is a successful and profitable Royal Mail. We should never do anything to put that at risk. So, I urge you to do what is right for you and the company. Don’t lose pay. Don’t disappoint our customers.
WE WANT YOUR STORIES!Freephone: 0800 083 9155. It’s free, so there’s no excuse! Just let us know what the story’s about and who to contact. Email: [email protected]. We don’t need the whole story, just the basics and a contact name and number so we can find out more. Write: PFW News, beetroot, 68 Leonard Street, London, EC2A 4QX.
GET IN TOUCH WITH MOYAContact Moya through Just Say it. Email [email protected] or write to Just Say it, Freepost
YOUR FREE SHARES
Eligible employees have now been given their Free Shares. This is the largest
free stake of any major UK privatisation. More employees have participated in the Free Shares Offer than in any other UK
privatisation for almost 30 years.
Value of your Free SharesThe value of your Free Shares has been based on the closing mid-price of Royal Mail shares on 15 October 2013. This is the mid-point between the lowest price at which investors are prepared to sell Royal Mail shares and the highest price at which they are prepared to buy Royal Mail shares, based on the last trades of the day.
“I always put myself
in the customers’
position”
04 05PFW News November 2013
Angel of the north
PFW News November 2013
In two decades with the business, Jo
Malt has developed first class customer
service skills. She’s also earned the
admiration of colleagues at Newcastle
depot for her dedication, support and
willingness to go the extra mile.
But it still came as a huge surprise to
Jo when she was named Parcelforce
Employee of the Year – an honour that
she admits left her uncharacteristically
lost for words.
“It wasn’t until I heard I was an
area winner that I even knew I was
nominated,” she said.
“When they announced the national
award I was speechless, which is quite
unusual for me.
“On the night they read out everyone’s
citation and there were so many
examples of excellence I didn’t think
I would even be close. It was quite an
emotional experience, especially when
Jo is our Employee of the Year
you hear all those things colleagues say
about you.”
Jo was one of 10 area winners, with the
overall title decided by a panel of judges
at a dedicated event in Warwickshire.
Currently an administrator assisting the
depot collection manager, Jo has done a
variety of roles, including deputising for
managers at short notice.
Colleagues described her as forward
thinking, knowledgeable, hard working
and committed to putting customers
first – they even praised her mince pie
making skills.
“I really love dealing with customer
queries, especially those that look
as though they might be difficult,
but where you manage to leave the
customer feeling happy,” Jo said.
“I always put myself in the customers’
position and ask myself ‘what else can I
do to help?’
“When you find a solution and get
good feedback from the customer you
get a great sense of achievement.”
Peter Fuller, operations director,
added: “Jo is a very worthy winner.
I’ve met her a few times on my visits to
Newcastle and she always comes across
as someone who would go that ‘extra
mile’ for our customers and colleagues.
All of the area winners deserved their
awards but Jo stood out for the sheer
commitment and flexibility that she
demonstrates every day.”
SOUTH WEST EAST ANGLIA
Paul Campbell, Bristol
Colleagues said: “Paul’s
act of bravery (he helped
rescue a man from a
burning building) shows
what a true character he
is. Paul even completed
his day’s duty before
coming back to tell
everyone about his day.”
Bill Crozier, Belfast
Colleagues said: “Bill is
always willing to perform
whatever task is asked
of him. He is absolutely
fabulous with customers
– both contract and at
the depot counter. He is
truly one of our unsung
heroes.”
Jodie Dyer, Romford
Colleagues said: “Jodie
has quickly established
herself as a valued and
well-liked member of the
admin team. She helped
recoup over £20,000
for the business by
investigating and clearing
‘outstandings’.”
Mark Simmons,
Welwyn Garden City
Colleagues said: “Mark
projects a great brand
image, not just because
of his uniform but
because of his care and
attention towards his
vehicle, and his great
customer service.”
Duncan MacKay,
Inverness
Colleagues said: “Duncan
has a very good attitude
to his work and if he
finds a problem, he will
find a solution. He is fully
focused on improving
depot performance and
brings positive ideas into
our team meetings.”
Richard Wicks, Reading
Colleagues said: “In the
last year Richard has
taken on many roles
in the depot. He has
relished the challenge
and never shied from new
and difficult situations,
covering each with equal
style and fortitude.”
Amanda Riley, Liverpool
Colleagues said:
“Amanda uses her
knowledge and
experience to make
informed decisions. She
always shows respect
and has a high standard
of professionalism which
rubs off onto others.”
Dave Wilson, Coventry
Colleagues said: “Dave’s
determination ensured
that our depot move was
as smooth as possible.
He covered off every
potential issue and kept
people informed and at
the front of the whole
process.”
Inga Abele
Colleagues said: “Inga
has become one of our
most valued members of
staff. She always works
hard, is extremely well-
liked within the team and
is definitely a team player,
always going that one
step further.”
INTERNATIONAL HUBLONDON SOUTH CENTRAL
NORTH WEST
MIDLANDSSCOTLANDNORTHERN IRELAND
EMPLOYEE OF THE YEAR JO MALT
Countrywide class As well as North East champion Jo, there were nine other area winners of Employee of the Year, who each received
an engraved glass trophy and certificateCoombe Abbey in Warwickshire,
the venue for the Employee of
the Year awards, also hosted
a celebration of excellent
performance by sales colleagues.
Award winners were:
Mel Jennings, Field Account Manager of the Year
Ray Francis, Key Account Manager of the Year
Amy McQuillen, New Business Agent of the Year
Tracy Sim, Retail Development Manager of the Year
Bridie O’Halloran, Business Development Manager of the Year
Jim Brown, New Business Person of the Year
Kate Barker, Desk Based Account Manager of the Year
Kerry Chahboun, Telesales Account Agent of the Year
The event was hosted by head
of area sales Karen Morton,
and prizes were handed out by
managing director Gary Simpson
and sales and marketing director
Helen Wylde. The overall prize
winner, selected randomly
from the finalists, was Kerry
Chahboun.
Sales celebration
06
CITY LINK has joined forces with online comparison site Parcel2Go to launch City Link Click&Send, a new service aimed at low volume and ad hoc users. City Link’s next-day services will now be available to customers without them needing to open an account first. (Source -fleetnews.co.uk)
HERMES is piloting a new service for its retail clients in which email alerts will go out to consumers receiving parcels. The Parcel Manager service is being tested with three retailers, but is expected to roll out to more just prior to Christmas, with others able to switch on in the New Year.(Source – postandparcel.info)
DPD has launched a returns service in association with the Hermes ParcelShop network. Homecall Returns makes use of Hermes’ network of nearly 3,000 stores across the UK. Participating shops include Londis, Nisa Local, Co-operative, Spar and Costcutter.(Source – logisticsmanager.com)
Parcel volumes at UK MAIL have surged by 25 per cent in the half-year ending 30 September, thanks to e-commerce growth, the company said. The company said it had performed well overall in the first half of its 2013-14 financial year, with strong trading in the second quarter. (Source – CEP Research)
DHL EXPRESS UK has agreed to sell its UK Same Day domestic courier business to Rico Logistics Ltd. DHL said this agreement would facilitate DHL Express’ continued focus on international express services.(Source – logisticsmanager.com)
We keep an eye onthe competition
Want to know more? Go to the competitor page on the Parcelforce intranet under sales
06 PFW News November 201306 07PFW News November 2013
NEW DEPOT SPECIAL
ALL SYSTEMS GO
It was one of the busiest and most exciting periods in the recent history of Parcelforce as we prepared and opened eight new depots around the country.
September also saw the opening of the brand new North West Processing Centre in Chorley.
Over the next few pages we take a look behind the scenes and meet some of the people involved in bringing the new sites online.
Market leading online fashion retailer Boohoo has chosen Parcelforce Worldwide as its UK carrier.
The company, which offers affordable and fashionable clothing aimed at 16-to 23-year-olds, was attracted to Parcelforce by the breadth of our offer, as well as our reputation for excellent service.
“They came to us and said they were looking for a more reliable carrier with coverage all across the UK,” said partnership director Martin Ward. “They were using DX, but there are postal codes around the country where they can’t offer a next day service.”
Boohoo also wanted to partner with a carrier that had the option to drop off to local collection points like Post Office counters. Parcelforce proved to be a perfect fit.
“They wanted somebody with a higher first-time
delivery rate so it would reduce the number of calls coming into their call centre,” said Martin.
The account, which is expected to deliver 700,000 parcels a year, took three months of what Martin described as “tough negotiation” to agree and implement.
“We view Boohoo as an account that has fantastic growth potential. They have increased their volume this year, and they are expecting phenomenal growth next year. They also want to use extra services and enhancements – they are already keen to use interactive text messaging.”
John Green, head of corporate sales, said: “B2C is experiencing exponential growth driven by e-commerce. It is a key part of our strategy.”
PERFECT FIT
LOOK SMART, SAVE MONEY
Boohoo is offering Parcelforce employees an exclusive 10% off at boohoo.comJust enter code PARCEL10 at the checkout when you shop.
T&Cs: Offer valid until midnight GMT on 30.11.2013. Only one promotional code can be used per transaction and cannot be used in conjunction with any other offer. Offer on full price items only.
0606 PFW News November 201308
NEW DEPOT SPECIALNEW DEPOT SPECIAL
Our newest sites in numbers Size m2 (old site Vehicle size) capacity
Basingstoke 9,950 N/A 105
Cornwall 3,228 N/A 30
Coventry 8,058 (2,559) 100
London East 10,394 (2,420) 111
London South East 9,973 (3,483) 120
Milton Keynes 8,868 (2,988) 116
Newcastle 7,777 (1,908) 100
Rotherham 14,161 (2,016) 141
New sites give us the edge
With brand new sites opened
in Cornwall and Basingstoke,
and depot moves for Coventry,
Milton Keynes, Newcastle,
Rotherham, London East and
London South East, it’s been a
busy summer and autumn.
Relocations for Preston and
Liverpool earlier in the year
mean 10 new depot premises
have gone live in 2013.
“These state-of-the-art
depots, as well as the North
West Processing Centre, create
the capacity for us to grow
and deliver a lot more items
for customers,” said business
transformation director Paul
Jobling.
“They are big and bright,
creating sufficient space to
ensure our people stay safe and
that the operation is efficient.
“The facilities for our people
and visiting customers are top
class and provide the wow factor
worthy of a premium express
parcels carrier. They are a
fantastic environment for people
to work in and for customers to
do business.”
In all our new depots,
Parcelforce has refitted existing
buildings from scratch, to the
exact specification required, as
well as taking on new people
from the local areas.
“The big challenge with the
moves was ensuring we were
ready to make the switch with
no impact on service to the
customer,” said Paul.
“We achieved that at every site
and our frontline people have
been fantastic in supporting
the transition. It’s been a
tremendous effort by the whole
organisation to deliver this
change in record time.”
09PFW News November 2013
Rotherham
Rotherham
Coventry
London East
London South East
Basingstoke
Milton Keynes
THE WOW FACTOR
Newcastle
Cornwall
CoventryCornwall
Rotherham
Newcastle
London East
London East
Newcastle
PFW News November 201310 11PFW News November 2013
NEW DEPOT SPECIALPEOPLE PERSONFormer council bailiff Julie Parker feels her local knowledge will prove an advantage in her new role as debriefing administrator.
She said: “I used to drive hundreds of miles around Cornwall every week, so I know the area and the routes very well.
“I also know how to approach different people in different situations, and I think that will be a great help – whether that’s talking with drivers or with customers.”
“It’s exciting starting from scratch with a new depot and new team. It’s very busy but there’s a relaxed atmosphere and everyone pulls together.”
DEPOT FOCUS
NEW DEPOT SPECIAL
CORNWALLPFW News goes west to visit our
brand new depot in Bodmin
CUSTOMER DUTYFace to face customer service is one of the reasons administrator Emma Honey joined the team from HMRC.
“I’ve come from a customer service background so I’m confident that will help me,” she said.
“My main responsibility is dealing with parcels that have a customs charge or that are incorrectly addressed. It’s customer service with a bit of added detective work.
“The biggest challenge so far has been learning the various restrictions on what can and can’t be sent by parcel.”
SENT FROM COVENTRYDelivery and collection driver Ian Millward transferred from Coventry depot.
“Cornwall’s always been somewhere I wanted to move to,” said Ian. “It’s a beautiful area, so this was a perfect opportunity.
“My route covers Bodmin and Bodmin Moor, and it’s very different from the routes I’m used to. I’ve been getting to know everyone here. There are new starters from the local area as well as drivers brought in from around the country. We get on well and it already feels like a strong team.”
BANKING ONSUCCESSAdministrator Clair Haimes is also new to Parcelforce.
“It’s been busy but exciting,” said Clair. “As each part of the depot went live we were able to focus on learning about these parts of the operation and make sure everything was ready to go.
“I used to work for a bank, and this role gives me the chance to use my customer service skills in a different context. It’s also exciting to be involved in something from the beginning.
“We’ve got the opportunity to be the best from day one.”
NEW CAREERSorter Rhys Hooper is one of the youngest team members, having joined straight from college.
He said: “My main responsibility is to scan the parcels and make sure they all end up in the right place at the right time.
“However, I’m also on hand to help with any other jobs that need doing around the depot – I’m keen to learn.
“I live in Bodmin, so this job seemed like a perfect opportunity for me to join a well known business at a brand new depot, and to develop new skills at the same time.”
CORNWALL IN NUMBERS
27full-time staff, 12 part-time
3,228msq depot size
2,500daily deliveries
800daily collections
5,000expected peak deliveries
2,500expected peak collections
WELL PREPAREDDelivery and collection manager Paul Jessop has had different roles with Parcelforce and Royal Mail since 2007. He was acting operations manager when the depot went live on 5 October.
“Before opening there was a ‘to do’ list a mile long,” he said. “But we worked hard, looking at everything from a customer point of view, to ensure we were ready.
“Recruitment and training was an important part of that. We have a mixture of new starters and internal transfers. They only had a short time to get to know one another but they’ve taken responsibility for the key tasks. The way they’ve settled and worked together has been fantastic.
“The depot is bright and modern, with plenty of space and room to grow.”
NEXT TIME WE VISIT OUR NEW DEPOT IN BASINGSTOKE
PFW News November 201312
As well as helping give Parcelforce
room to grow, the new depots have
given us the opportunity to design a
safer environment for staff.
Health and safety manager David
Butler said: “There has been a lot of
work on the new depots. We have
designed safety in from the starting
point to reduce risk.”
Network and logistics teams were
engaged to make sure the yards are
safer, with more parking spaces and
one way systems wherever possible.
Every opportunity has been taken to
decrease reversing at peak times in
the operational day.
Expansion strand lead for depots
Eddie McBride said: “The new depots
have much more space and full
turning circles for trailers in the yard.
Separating pedestrians and vehicles
is important and we have used
walkways, line markings, signage and
physical barriers.
“The new boom conveyors go
right up to the back of the trailers.
This means there is less distance to
walk with a parcel when the trailer
is almost unloaded, saving time and
helping to get our drivers on the road
earlier,” said Eddie. “We hope to see
fewer back injuries.”
There are also carbon dioxide
sensors, so if ever there is a build-up
of CO2 under the roof, extraction fans
automatically start up.
“The new depots are becoming a
blueprint for depots in the future,”
said David. “These new facilities are
just excellent.”
NEW DEPOT SPECIALNEW DEPOT SPECIAL
A year after the first
bulldozers arrived on site, the
North West Processing Centre
in Chorley has opened.
The site went live exactly on
time on 20 September and is
now in the process of an eight
week ‘ramp-up’ programme.
“We started with 5,000
parcels a night and we are
gradually building to over
60,000 a night by the end
of November,” said Clive
Francis, head of strategic
programmes.
Excitement built in the
weeks before opening –
ensuring everything was
complete and thoroughly
testing the IT systems,
conveyors and sorting
machines.
On 31 August, there were
120 people on site putting
thousands of test parcels
through the system, using 60
trailers to recycle the parcels
around the building.
“Around 80 people
have been recruited and
trained, many from the local
area,” Clive said. “We are
ensuring everyone gets to
see the whole process and
encouraging them to share
their skills with colleagues.
I’m very impressed with the
enthusiasm of our new team.”
The project was also
delivered without a single lost
time accident.
“That’s extraordinary for
a project of this size and
testament to our approach to
safety,” said Clive.
“There was huge focus to
make sure we hit the opening
date. To see real customers’
parcels going through is very
satisfying. It makes us feel
proud of what the whole team
has achieved.”
TRIED, TESTED AND OPEN FOR BUSINESS
13PFW News November 2013
THE CENTRE IN NUMBERS
150,000+ construction hours
140 people on site at peak during construction
5,000 parcels a night at opening – up to 50,000 a night by November
25,000 test parcels and 60 trailers used during preparation on 31 August
100 Approximate number of people working on site at peak
Safer by design“We have designed safety
in from the starting point to
reduce risk”
Vehicle
markings
Boom
conveyors
Clear floor
markings
Room to
manoeuvre
Safety first in
Rotherham
PFW News November 2013 15
Prize Sudoku
To be in with a chance of winning this issue’s Sudoku, send your completed puzzle to: PFW News Sudoku, beetroot, 68 Leonard Street, London, EC2A 4QX. The closing date for entries is 30 November 2013 and the winner will be decided by a prize draw.
Name:
Work location:
Address:
Tel no:
Email:
In the hot seat
What advice would you give to a new colleague?Always be punctual and, when things get busy, don’t panic.
What’s your pet hate?Bad driving, especially people who don’t indicate.
What was your favourite subject at school?I loved PE. I left school at 15, but I do wish I’d stayed on a bit longer.
What’s the best thing you’ve seen on TV recently?I really enjoyed the Sky series Spartacus.
What music do you listen to?Ever since I was young I’ve been a big fan of Madness. I also enjoy listening to BBC Radio 2.
Where would be your dream holiday destination?Probably a cruise round the Caribbean.
Ian Millward, driver Cornwall depot
PFW News November 201314
Read more about Cornwall depot on p10
30 YEARS MICHAEL ROUTH, Leeds CAROL YOUNG, Contract manager
20 YEARSNIGEL HALLAM, Gatwick ROBERT BALLARD, Poole ED GALLOWAY, Shrewsbury COLIN MORGAN, Deeside JOHN PALMER, London Central PHILIP DALLY, Preston COLIN HAMILTON, Glasgow ANTHONY MACRORY, Belfast ANDREW SMITH, ClevelandSTUART SNOWDON, Glasgow DARREN WEST, Cleveland TRENA HINTON, BelfastMICHAEL CRAIG, Belfast GRAHAM HANNA, BelfastLEE PREECE, Poole ALAN THORNTON, Reading WAYNE AUSTIN, Leeds PAUL BROWN, York ALAN TAYLOR, Londonderry NICKI MUGFORD, ExeterPETER DOWDING, Area salesRUSSELL HARDING, Corporate accounts
TONY PRYDE, EdinburghRICKY MILLS, Belfast PAUL CARTER, Edinburgh ANDREW O’MEARA, Edinburgh STUART SILCOX, Gatwick PETER KILROE, Medway RICHARD HERBERT, Oxford GREGORY MCMULLAN, Portadown JOANNE RENNICK, Milton Keynes HQ
10 YEARS MARK JOHNSON, BristolMICHAEL BRADFORD, ExeterJAMES BURRELL, GlasgowJAMES UNDERWOOD, PrestonSIMON UNDERWOOD, PrestonJOAO-FELIX KINDUNDU, North West LondonANDREW STEDMAN, North West LondonADEBAYO AKALA, North West LondonTREVOR HITCHCOCK, AldershotJAMES TREBLE, Aldershot
YOUSSEF FAHI, LeicesterDARREN MACKNESS, LeicesterSHARAD JETHVA, LeicesterPAUL BEXON, NottinghamRAGOUP IZZET, London CentralMICK FLETCHER, London CentralALAN WATTS, DeesideJODY TILL, Milton KeynesPAM INGLEBY, Chelmsford BENJAMIN YEBOAH, London CentralJOSEPH TOSH, Coventry national hubTERENCE O’NEILL, Manchester KIM TOWNSEND, BristolANILBHAI MISTRY, North West LondonDEANE ASHA-HALL, North West LondonWAYNE THOMAS, ShrewsburyMARK ELLIOTT, YorkCOLIN CHAMBERS, YorkKEVIN BATES, StokeJAMES LAVELL, HerefordCOLIN CHENEY, Coventry national hub
81
6 12
14
75 1
8 96
39
6 9 81 4
43 97
981 2
51 72
LET’S MO AGAIN!Shelve those shavers and lose
the lather – the world’s hairiest
fundraiser is back, and we want
to be even bigger and bushier
than before!
Last year’s Movember bristled
with success and saw the Royal
Mail Group raise £525,000.
The group also had the biggest
network of Mo Bros and Mo
Sistas, more than any other single
company worldwide.
Parcelforce people played
a huge role in that, with men
across the business – including
managing director Gary Simpson
– sporting moustaches for a
month. Female colleagues
also supported the cause by
organising fundraising events
and wearing the occasional
false ‘tache.
Movember challenges men to
grow a moustache for the 30
days of November and in doing so
raising vital funds and awareness
for prostate and testicular cancer,
as well as mental health.
The money raised by the Group
last year was enough to recruit
and train 13 specialist prostate
cancer nurses.
There are all kinds of ways you
can support the cause.
Incentives include:
• A registration bonus, meaning
that you can earn money for the
charity just by registering
• Matched giving for all those
colleagues taking part
• Great prizes for the top
fundraising individuals
and teams
For more details about all this
year’s Movember activities visit
myroyalmail.com.
With our operational transformation
complete, it’s time to look ahead
to our technology transformation
planned for 2014/15.
In addition to the introduction of
On Device Manifest, interactive text
messaging and email to give us a
competitive edge, we will also be
introducing Advance.
Advance is a new IT system that
will replace 12 ageing systems,
including POISE and HALCON, to
provide the additional capability
required to support our expansion.
TECHNOLOGICAL ADVANCE
Congratulations to everyone who recently achieved a long service milestone
Parcelforce people are not
easily caught out – even
when there’s an error in the
Sudoku grid!
In the last issue, a misprint
placed a number in the
wrong box but keen to
show their problem-solving
skills, many colleagues still
entered the competition
with their own solutions.
We thought it was only
fair to draw a winner from
those and Francis Lee from
Romford won the £50
Love2Shop vouchers.
A PROBLEM SOLVED
Liz Allen, IT delivery director, said:
“Advance will provide a range of
benefits including better planning,
parcel routing and information on
our parcels, as well as enhanced
reporting. We will also have the
capability to carry out event based
rating, manage more products and
offer improved customer invoicing.
“Our experienced Parcelforce
project team are currently
working closely with
key contractors
Lockheed Martin.”
LONG SERVERS
Burger bonusRaise £25 or more and Byron will reward you with a FREE hamburger between 3pm and 6pm every day from 8 to 17 November.Armed with a promotion code, colleagues can get a hamburger from the main menu, or a main salad, absolutely free. Takeaways are not included. Full details can be found at: myroyalmail.
com/news/national/2013/10/
movember-burger-bonus
LAST WORD
“It has been an ‘interesting’ few months for the business, at the same time as we have been opening our fantastic new depots and our new processing centre in Chorley, we’ve been faced with the threat of strike action.
“At the time of writing this, the CWU had given us a date for strike action. I still very much hope that any action can be avoided.
“Whatever happens, we will do all that we can to protect our business and minimise disruption.
“Our success in Parcelforce Worldwide is driven by you and the excellent service you deliver day in, day out. Our customers – new and old – trust us. They put their confidence in us because of our uninterrupted excellent service, which they rely upon.
“Our reputation is built upon it and we all need to focus on maintaining this.
“We’re approaching Christmas, our busiest time of the year. It’s also the most important time of year for many of our customers. You know how competitive our market is, so let’s show everyone how good we are.
“We want to continue working with the CWU. Over the years, we have achieved a lot together and there is a lot more that we can do.”
GARY SIMPSONCustomers rely on our uninterrupted excellent service, says Parcelforce Worldwide’s managing director
“Our success in Parcelforce
Worldwide is driven by you”