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Starwood Preferred Guest 喜达屋顾客优先计划

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Starwood Preferred Guest 喜达屋顾客优先计划. Starwood Preferred Guest 喜达屋顾客优先计划. Loyalty Guest Program. 忠诚顾客计划 Develop stronger relationships with our guests. 发展建立牢固的宾客关系. Benefits 优惠. Free membership and easy to enroll. 免费入会 Fastest way to earn free hotel stays. 快速获得酒店免费住房夜 - PowerPoint PPT Presentation

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Page 1: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest

喜达屋顾客优先计划喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest

喜达屋顾客优先计划喜达屋顾客优先计划

Page 2: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划

•Loyalty Guest Program.Loyalty Guest Program. 忠诚顾客计划忠诚顾客计划•Develop stronger relationships with Develop stronger relationships with

our guests.our guests. 发展建立牢固的宾客关系发展建立牢固的宾客关系

Page 3: Starwood Preferred Guest 喜达屋顾客优先计划

Benefits Benefits 优惠优惠

• Free membership and easy to enroll.Free membership and easy to enroll. 免费入会免费入会• Fastest way to earn free hotel stays.Fastest way to earn free hotel stays.

快速获得酒店免费住房夜快速获得酒店免费住房夜• Two points per dollar spent, which may Two points per dollar spent, which may

be used for hotel, airline rewards or Instbe used for hotel, airline rewards or Instant Awards.ant Awards.

一美金消费可得积分二分,用于酒店,航空哩数一美金消费可得积分二分,用于酒店,航空哩数奖励或即时兑现奖励或即时兑现

Page 4: Starwood Preferred Guest 喜达屋顾客优先计划

Benefits Benefits 优惠优惠

•No blackout dates at Starwood hotels.No blackout dates at Starwood hotels. 在任何喜达屋酒店使用无截止日期在任何喜达屋酒店使用无截止日期• Easy airline mile redemption.Easy airline mile redemption.

快捷航空哩数兑现快捷航空哩数兑现• Exclusive check-in/check out.Exclusive check-in/check out. 无入会无入会 // 退会手续退会手续

Page 5: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划

• Preferred Guest Preferred Guest = = “ A ”“ A ” 首选顾客首选顾客• Preferred Plus Preferred Plus = = “ C ”“ C ”

首选顾客首选顾客• Corporate PreferredCorporate Preferred = = “ C ”“ C ” 公司首选顾客公司首选顾客•Gold Preferred Gold Preferred = = “ G ”“ G ”

金卡首选顾客金卡首选顾客

Page 6: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划

• Platinum Preferred Platinum Preferred = = “ P ”“ P ” 白金卡首选顾客白金卡首选顾客• VIP Preferred VIP Preferred = = “ V ”“ V ” 贵宾首选贵宾首选

• Employee Preferred Employee Preferred = = “ E ”“ E ” 员工首选员工首选

Page 7: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划

•Eligible RateEligible Rate 有效房价有效房价 ( Rack rate, Bar rate, Set rate etc. )( Rack rate, Bar rate, Set rate etc. )•Food & Beverage *Food & Beverage * 餐饮消费餐饮消费

•Dry cleaning & laundry Dry cleaning & laundry 洗衣费洗衣费

•Telephone ChargeTelephone Charge 电话费用电话费用

Page 8: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Guest “ A ”Preferred Guest “ A ”首选顾客首选顾客

•2 Starpoints per dollar spent on elig2 Starpoints per dollar spent on eligible charges.ible charges.

每一美金有效消费可得积分二分每一美金有效消费可得积分二分

•Personal Preference profile.Personal Preference profile.个人喜好档案个人喜好档案

•Preferred check-in.Preferred check-in.入住手续单独办理入住手续单独办理

Page 9: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Guest “ A ”Preferred Guest “ A ”首选顾客首选顾客

• Instant Awards.Instant Awards.即时兑换即时兑换

•No Free Night Award blackout dates.No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期

• Ability to convert Starpoints to airline miles.Ability to convert Starpoints to airline miles.积分可兑换航空哩数积分可兑换航空哩数

Page 10: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Guest “ A ”Preferred Guest “ A ”首选顾客首选顾客

• Ability to earn Starpoints on food & beveAbility to earn Starpoints on food & beverage charges, even as a non-guest.rage charges, even as a non-guest.非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分

• Special toll-free number for membershiSpecial toll-free number for membership services. p services. 全球免费服务电话全球免费服务电话

Page 11: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Plus “ C ”Preferred Plus “ C ”首选顾客首选顾客

• 2 Starpoints per dollar spent on eligible 2 Starpoints per dollar spent on eligible charges.charges.

每一美金有效消费可得积分二分每一美金有效消费可得积分二分• Personal Preference Profile.Personal Preference Profile. 个人喜好档案个人喜好档案• Preferred check – in.Preferred check – in. 入住手续单独办理入住手续单独办理

Page 12: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Plus “ C ”Preferred Plus “ C ”首选顾客首选顾客

• Instant Awards.Instant Awards. 即时兑换即时兑换•No Free Night Award blackout dates.No Free Night Award blackout dates. 免费住房夜申请无截止日期免费住房夜申请无截止日期• Ability to convert Starpoints to airline miAbility to convert Starpoints to airline mi

les.les. 积分可兑换航空哩数积分可兑换航空哩数

Page 13: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Plus “ C ”Preferred Plus “ C ”首选顾客首选顾客

• Ability to earn Starpoints on food and beAbility to earn Starpoints on food and beverage charges, even as a non-guest. ( Uverage charges, even as a non-guest. ( USD 10N above )SD 10N above )

非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分

• Special toll-free number for membershiSpecial toll-free number for membership services.p services.

全球免费服务电话全球免费服务电话

Page 14: Starwood Preferred Guest 喜达屋顾客优先计划

Preferred Plus “ C ”Preferred Plus “ C ”首选顾客首选顾客

• 4 p.m. late checkout. ( subject to availa4 p.m. late checkout. ( subject to availability at resorts )bility at resorts )

延迟退房至下午延迟退房至下午 44 点 ( 度假酒店视情况而定 )点 ( 度假酒店视情况而定 )•Upgrade to a preferred Room the day of Upgrade to a preferred Room the day of

arrival, if available.arrival, if available.免费升级至首选房,视当天情况而定免费升级至首选房,视当天情况而定

Page 15: Starwood Preferred Guest 喜达屋顾客优先计划

Corporate Preferred “ C ”Corporate Preferred “ C ”公司首选顾客公司首选顾客

• 2 Starpoints per dollar spent on eligible 2 Starpoints per dollar spent on eligible charges.charges.

每一美金有效消费可得积分二分每一美金有效消费可得积分二分• Personal preference profile.Personal preference profile. 个人喜好档案个人喜好档案• Preferred check-in.Preferred check-in. 入住手续单独办理入住手续单独办理

Page 16: Starwood Preferred Guest 喜达屋顾客优先计划

Corporate Preferred “ C ”Corporate Preferred “ C ”公司首选顾客公司首选顾客

• Instant Award.Instant Award. 即时兑换即时兑换•No Free Night Award blackout dates.No Free Night Award blackout dates. 免费住房夜申请无截止日期免费住房夜申请无截止日期• Ability to convert Starpoints to airline miAbility to convert Starpoints to airline mi

les.les. 积分可兑换航空哩数积分可兑换航空哩数

Page 17: Starwood Preferred Guest 喜达屋顾客优先计划

Corporate Preferred “ C ”Corporate Preferred “ C ”公司首选顾客公司首选顾客

• Ability to earn Starpoints on food and beAbility to earn Starpoints on food and beverage charges, even as a non-guest. ( Uverage charges, even as a non-guest. ( USD 10N above )SD 10N above )

非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分

• Special toll-free number for membershiSpecial toll-free number for membership services.p services.

全球免费服务电话全球免费服务电话

Page 18: Starwood Preferred Guest 喜达屋顾客优先计划

Corporate Preferred “ C ”Corporate Preferred “ C ”公司首选顾客公司首选顾客• Bonus of 2,000 Starpoints after 5Bonus of 2,000 Starpoints after 5thth and 10 and 10tt

hh stays. stays. 第五次和第十次入住后,可得第五次和第十次入住后,可得 22 ,, 000000 分积分奖励分积分奖励• 4 p.m. late checkout. ( subject to availabl4 p.m. late checkout. ( subject to availabl

e at Resorts )e at Resorts ) 延迟退房至下午延迟退房至下午 44 点 ( 度假酒店视情况而定 )点 ( 度假酒店视情况而定 )•Upgrade to a Preferred Room the day of aUpgrade to a Preferred Room the day of a

rrival, if available.rrival, if available. 免费升级至首选房,视当天情况而定免费升级至首选房,视当天情况而定

Page 19: Starwood Preferred Guest 喜达屋顾客优先计划

Gold Preferred “ G ”Gold Preferred “ G ”金卡首选顾客金卡首选顾客• Personal Preference profile.Personal Preference profile. 个人喜好档案个人喜好档案• Preferred check-in.Preferred check-in. 入住手续单独办理入住手续单独办理• Instant AwardsInstant Awards 即时兑换即时兑换•No Free Night Award blackout dates.No Free Night Award blackout dates. 免费住房夜申请无截止日期免费住房夜申请无截止日期

Page 20: Starwood Preferred Guest 喜达屋顾客优先计划

Gold Preferred “ G ”Gold Preferred “ G ”金卡首选顾客金卡首选顾客

• Ability to convert Starpoints to airline miles.Ability to convert Starpoints to airline miles. 积分可兑换航空哩数积分可兑换航空哩数• Ability to earn Starpoints on food and beverAbility to earn Starpoints on food and bever

age charges, even as a non-guest.age charges, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分• Special toll-free number for membership seSpecial toll-free number for membership se

rvices.rvices.全球免费服务电话全球免费服务电话

Page 21: Starwood Preferred Guest 喜达屋顾客优先计划

Gold Preferred “ G ”Gold Preferred “ G ”金卡首选顾客金卡首选顾客

• 50% bonus on earnings ( = 3 Starpoints ) on eli50% bonus on earnings ( = 3 Starpoints ) on eligible charges.gible charges.每一美金有效消费可得积分三分每一美金有效消费可得积分三分

• 4 p.m. late checkout. ( subject to available at r4 p.m. late checkout. ( subject to available at resorts )esorts )

延迟退房至下午延迟退房至下午 44 点 ( 度假酒店视情况而定 )点 ( 度假酒店视情况而定 )• Upgrade to a Preferred Room the day of arrival,Upgrade to a Preferred Room the day of arrival,

if available. if available. 免费升级至首选房,视当天情况而定免费升级至首选房,视当天情况而定

Page 22: Starwood Preferred Guest 喜达屋顾客优先计划

Platinum Preferred “ P ”Platinum Preferred “ P ”白金卡首选顾客白金卡首选顾客

• Personal Preference profile.Personal Preference profile.个人喜好档案个人喜好档案

• Preferred check-in.Preferred check-in. 入住手续单独办理入住手续单独办理• Instant Awards.Instant Awards. 即时兑换即时兑换•No Free Night Award blackout dates.No Free Night Award blackout dates. 免费住房夜申请无截止日期免费住房夜申请无截止日期

Page 23: Starwood Preferred Guest 喜达屋顾客优先计划

Platinum Preferred “ P ”Platinum Preferred “ P ”白金卡首选顾客白金卡首选顾客• Ability to convert Starpoints to airline miAbility to convert Starpoints to airline mi

les.les. 积分可兑换航空哩数积分可兑换航空哩数• Ability to earn Starpoints on food & beveAbility to earn Starpoints on food & beve

rage charges, even as a non-guest.rage charges, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分• Special too-free number for membershiSpecial too-free number for membershi

p services.p services. 全球免费服务电话全球免费服务电话

Page 24: Starwood Preferred Guest 喜达屋顾客优先计划

Platinum Preferred “ P ”Platinum Preferred “ P ”白金卡首选顾客白金卡首选顾客

• 50% bonus on earnings ( = 3 Starpoints ) 50% bonus on earnings ( = 3 Starpoints ) on eligible charges.on eligible charges.

每一美金有效消费可得积分三分每一美金有效消费可得积分三分• 4 p.m. late checkout. ( subject to availab4 p.m. late checkout. ( subject to availab

ility at resorts )ility at resorts ) 延迟退房至下午延迟退房至下午 44 点 ( 度假酒店视情况而定 )点 ( 度假酒店视情况而定 )• Complimentary Concierge Desk availablComplimentary Concierge Desk availabl

e 7 days a week.e 7 days a week. 每星期七天免费礼宾服务每星期七天免费礼宾服务

Page 25: Starwood Preferred Guest 喜达屋顾客优先计划

Platinum Preferred “ P ”Platinum Preferred “ P ”白金卡首选顾客白金卡首选顾客

•Upon check-in, receive the best availablUpon check-in, receive the best available room, including Select Standard Suites.e room, including Select Standard Suites.

入住时可免费提升至酒店最好房间,包括酒店所入住时可免费提升至酒店最好房间,包括酒店所指定的标准套间指定的标准套间

•Guaranteed room availability if guest mGuaranteed room availability if guest makes reservations 72 hours or more in adakes reservations 72 hours or more in advance.vance.

7272 小时确保房间预定小时确保房间预定

Page 26: Starwood Preferred Guest 喜达屋顾客优先计划

Platinum Preferred “ P ”Platinum Preferred “ P ”白金卡首选顾客白金卡首选顾客

• Complimentary health club access.Complimentary health club access. 免费使用酒店健身中心免费使用酒店健身中心

• Club and Executive Level privileges.Club and Executive Level privileges. 享受行政楼宾客待遇享受行政楼宾客待遇

Page 27: Starwood Preferred Guest 喜达屋顾客优先计划

VIP PreferredVIP Preferred 贵宾首选贵宾首选•Personal preference profile.Personal preference profile. 个人喜好档案个人喜好档案•Preferred check-in.Preferred check-in. 入住手续单独办理入住手续单独办理• Instant Awards.Instant Awards. 即时兑换即时兑换•No Free Night Award blackout dates.No Free Night Award blackout dates. 免费住房夜申请无截止日期免费住房夜申请无截止日期

Page 28: Starwood Preferred Guest 喜达屋顾客优先计划

VIP PreferredVIP Preferred 贵宾首选贵宾首选

•Ability to convert Starpoints to airlineAbility to convert Starpoints to airline miles. miles. 积分可兑换航空哩数积分可兑换航空哩数• Ability to earn Starpoints on food & beverage chAbility to earn Starpoints on food & beverage ch

arges, even as a non-guest.arges, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分• Special toll-free number for membership servicSpecial toll-free number for membership servic

es.es. 全球免费服务电话全球免费服务电话

Page 29: Starwood Preferred Guest 喜达屋顾客优先计划

VIP PreferredVIP Preferred 贵宾首选贵宾首选• 50% bonus on earnings ( = 3 Starpoints ) 50% bonus on earnings ( = 3 Starpoints )

on eligible charges.on eligible charges. 每一美金有效消费可得积分三分每一美金有效消费可得积分三分• 4 p.m. late checkout. ( subject to availab4 p.m. late checkout. ( subject to availab

ility at resorts )ility at resorts ) 延迟退房至下午延迟退房至下午 44 点 ( 度假酒店视情况而定 )点 ( 度假酒店视情况而定 )• Complimentary Concierge Desk availablComplimentary Concierge Desk availabl

e 7 days a week.e 7 days a week. 每星期七天免费礼宾服务每星期七天免费礼宾服务

Page 30: Starwood Preferred Guest 喜达屋顾客优先计划

VIP PreferredVIP Preferred 贵宾首选贵宾首选

• Upon check-in, receive the best availablUpon check-in, receive the best available room, including Select Standard Suites.e room, including Select Standard Suites.

入住时可免费提升至酒店最好房间,包括酒店所入住时可免费提升至酒店最好房间,包括酒店所指定的标准套间指定的标准套间

• Guaranteed room availability if guest maGuaranteed room availability if guest makes reservations 72 hours or move in advkes reservations 72 hours or move in advance.ance.

7272 小时确保房间预定小时确保房间预定..

Page 31: Starwood Preferred Guest 喜达屋顾客优先计划

VIP PreferredVIP Preferred 贵宾首选贵宾首选

• Complimentary health club access.Complimentary health club access. 免费使用酒店健身中心免费使用酒店健身中心

• Club and Executive Level privilegesClub and Executive Level privileges 。。 享受行政楼宾客待遇享受行政楼宾客待遇

Page 32: Starwood Preferred Guest 喜达屋顾客优先计划

Employee Preferred Employee Preferred 员工首选员工首选

• Employee only can earn Starpoints throEmployee only can earn Starpoints through SPG Enrollments.ugh SPG Enrollments.

员工只能从吸收加入新会员中得到积分员工只能从吸收加入新会员中得到积分• Every qualify Enrollment , can get 100 StEvery qualify Enrollment , can get 100 St

arpoints. ( additional 50 Starpoints for Earpoints. ( additional 50 Starpoints for Enrollment with guest’s E-mail address )nrollment with guest’s E-mail address )

每个有效入会,员工可得每个有效入会,员工可得 100100 积分 ( 如有积分 ( 如有 E-maiE-mail l 地址可多得地址可多得 5050 积分 )积分 )

Page 33: Starwood Preferred Guest 喜达屋顾客优先计划

Employee Preferred Employee Preferred 员工首选员工首选

• Starpoints can use for Instant Awards, FrStarpoints can use for Instant Awards, Free Night Award, USD cheque request.ee Night Award, USD cheque request.

员工积分可用于即时兑换,申请免费住房夜,员工积分可用于即时兑换,申请免费住房夜, 美金支票兑换美金支票兑换

Page 34: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划 From Level “ A ” & Level “ C ” upgrade tFrom Level “ A ” & Level “ C ” upgrade t

o o Level “ G ”10-19 stays or 25-39 nights perLevel “ G ”10-19 stays or 25-39 nights per yearyear 只需只需 10-1910-19 次入住或次入住或 25-3925-39 个住房夜,首选顾客和个住房夜,首选顾客和

公司首选顾客就可免费升级至金卡首选顾客公司首选顾客就可免费升级至金卡首选顾客

Page 35: Starwood Preferred Guest 喜达屋顾客优先计划

Starwood Preferred GuestStarwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划 From Level “ A ”, “ C ” & “ G ” upgrFrom Level “ A ”, “ C ” & “ G ” upgr

ade to Level “ P ” 20 above stays or 40 ade to Level “ P ” 20 above stays or 40 above nights per yearabove nights per year

只需只需 2020 次入住以上或次入住以上或 4040 个住房夜以上,首选顾个住房夜以上,首选顾客就可免费升级至白金卡首选顾客客就可免费升级至白金卡首选顾客