STATEMENT OF WORK AND TECHNICAL REQUIREMENTS

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STATEMENT OF WORK AND TECHNICAL REQUIREMENTS

FOR

ENGINEERING AND TECHNICAL SUPPORT SERVICES,

REPAIR AND RETURN, SUPPLY AND RESOURCES IN SUPPORT OF

PRIMARY SURVEILLANCE RADARS (PSR),

SECONDARY SURVEILLANCE RADARS (SSR),

INTEGRATION AND DISPLAY SYSTEMS

FOR THE

AIR DEFENSE (AD), AIR TRAFFIC CONTROL (ATC) AND WEATHER

(MET) OF THE ITALIAN AIR FORCE (ITA AF)

(NSPA/LD – 25 August 2020 – Final)

Rev.: Final 25 August 2020

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INDEX

1 SCOPE .................................................................................................................................................................... 6

1.1 PURPOSE ................................................................................................................................................................ 6 1.2 APPLICABILITY .......................................................................................................................................................... 6 1.3 PLACE OF PERFORMANCE ........................................................................................................................................... 6

2 REFERENCE DOCUMENTS ...................................................................................................................................... 6

2.1 NATO DOCUMENTS AND QUALITY STANDARDS ............................................................................................................. 6 2.2 MILITARY STANDARDS AND SPECIFICATIONS .................................................................................................................. 7 2.3 OTHER APPLICABLE DOCUMENTS ................................................................................................................................ 7 2.4 REFERENCE REGULATIONS .......................................................................................................................................... 7 2.5 PRECEDENCE ........................................................................................................................................................... 8

3 QUALITY ASSURANCE ............................................................................................................................................ 8

3.1 QUALITY STANDARDS ................................................................................................................................................ 8 3.2 QUALITY ASSURANCE PLAN ........................................................................................................................................ 8

4 HEALTH AND SAFETY ............................................................................................................................................. 9

5 ROLES AND RESPONSIBILITIES ............................................................................................................................... 9

5.1 PRIMARY TASKING AUTHORITY (PTA) .......................................................................................................................... 9 5.2 NSPA .................................................................................................................................................................... 9 5.3 MANAGING AUTHORITY (MA) .................................................................................................................................... 9 5.4 ENGINEERING TASKING AUTHORITY (ETA) .................................................................................................................. 10 5.5 MAINTENANCE TASKING AUTHORITY (MTA) ............................................................................................................... 10 5.6 SITE MANAGER (SM) ............................................................................................................................................. 10

6 SERVICES AND SUPPLIES ...................................................................................................................................... 11

6.1 LOT 1 - RESIDENT SUPPORT ..................................................................................................................................... 11 6.1.1 SubLot 1.1 – Engineering Support (For Air Defence Radar Systems Only) .................................................... 11

6.1.1.1 EST Activities .......................................................................................................................................................... 11 6.1.1.2 EST Execution Mode .............................................................................................................................................. 12 6.1.1.3 EST Performance Metrics and Acceptance Criteria ................................................................................................ 13

6.1.2 SubLot 1.2 – Technical Support ..................................................................................................................... 14 6.1.2.1 TST Tasks ................................................................................................................................................................ 14 6.1.2.2 TST Execution Mode .............................................................................................................................................. 15 6.1.2.3 TST Performance Metrics and Acceptance Criteria ................................................................................................ 16

6.2 LOT 2 – ON DEMAND SERVICES ............................................................................................................................... 17 6.2.1 Execution Modes ........................................................................................................................................... 18 6.2.2 Call for Service Activities ............................................................................................................................... 18 6.2.3 Technical Activities ........................................................................................................................................ 18 6.2.4 Fault Indication (FI) and Publication Fault Indication (PFI) ........................................................................... 19 6.2.5 Supply of Materials ....................................................................................................................................... 19

6.2.5.1 Scope...................................................................................................................................................................... 19 6.2.5.2 General Requirements ........................................................................................................................................... 19 6.2.5.3 List of Materials (Spare Parts Catalogue) ............................................................................................................... 19 6.2.5.4 Storage ................................................................................................................................................................... 19 6.2.5.5 Items Shelf Live ...................................................................................................................................................... 20 6.2.5.6 Transportation and Packaging ............................................................................................................................... 20 6.2.5.7 Other Conditions .................................................................................................................................................... 20

6.2.6 DLM Repairs .................................................................................................................................................. 20 6.2.6.1 Objectives .............................................................................................................................................................. 20 6.2.6.2 List of Materials subject to DLM ............................................................................................................................ 21 6.2.6.3 Warranty ................................................................................................................................................................ 21 6.2.6.4 Procedures, Specifications and Test Equipment .................................................................................................... 21 6.2.6.5 Processing Requirements ....................................................................................................................................... 21

6.3 LOT 3 – ATC/MET SYSTEM PERIODIC SCHEDULED ACTIVITIES ....................................................................................... 24 6.3.1 Execution Mode............................................................................................................................................. 24


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6.3.2 Intervention Planning .................................................................................................................................... 25

7 COMMUNICATION .............................................................................................................................................. 25

7.1 INTERVENTION REPORT ........................................................................................................................................... 25 7.2 TECHNICAL REPORT ................................................................................................................................................ 26 7.3 PERIODIC REPORTING .............................................................................................................................................. 26

8 MEETINGS AND PERFORMANCE EVALUATION .................................................................................................... 26

9 STATEMENT OF WORK ASSUMPTIONS, LIMITATIONS, EXCLUSIONS .................................................................... 27

9.1 STATEMENT OF WORK ASSUMPTIONS ........................................................................................................................ 27 9.2 STATEMENT OF WORK LIMITATIONS .......................................................................................................................... 27 9.3 STATEMENT OF WORK EXCLUSIONS ........................................................................................................................... 28 9.4 CONTRACT DATA REQUIREMENTS LIST (CDRL) ............................................................................................................ 28

LIST OF ANNEXES

Annex A List of Systems and Activities Applicability Matrix Annex B LOT1 Contractors’ Resources Annex C Workflows Annex D List of POCs Annex E Communication Plan Annex F ITA AF Maintenance Levels Classification Annex G Key Performance Indicators (KPIs) Annex H Intervention Report Annex I Presence Registration Sheet Annex J Call for Service (CFS) Template Annex K Libretto ATSEP Annex L Spare Parts Catalogue Annex M DLM Repair Catalogue Annex N DLM Report Annex O Acknowledgement of Receipt (AOR) Annex P Notice of Availability (NOA)


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ACRONYMS LIST

ACRONYM DESCRIPTION

4th BTS 4° Brigata Telecomunicazioni e Sistemi DA/AV/TLC

AD Air Defence

APR Activity Progress Report

AQAP Allied Quality Assurance Publication

ATC Air Traffic Control

ATM Air Traffic Management

CED Contract Effective Date

COMLOG Italian Logistic Command 3rd Division

COTS Commercial Off-The Shelf

CPM Contractor Project Manager

CTAT Contractual Turn Around Time

D.Lgs. Decreto Legislativo

EST Engineering Support Team

DLM Depot Level Maintenance

ETA Engineering Tasking Authority

FI Fault Indication

GFE Government Furnished Equipment

GFF Government Furnished Facility

GFI Government Furnished Information

HW Hardware

IR Intervention Report

ISCED International Standard Classification of EDucation

ITA AF Italian Air Force

LRU Line Replaceable Unit

MA Managing Authority

MET Meteorological Radar

MTA Maintenance Tasking Authority

NOA Notice of Availability

NSPA NATO Support and Procurement Agency

OJT On the Job Training

PFI Publication Fault Indication

PM Project Manager

PMR Program Management Review

PO Purchase Order

POC Point of Contact

PTA Primary Tasking Authority

QA Quality Assurance


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QAP Quality Assurance Plan

QAS Quality Assurance System

QPR Quarterly Performance Report

RIS Radar Integration System

SADR Sistema Accentramento Dati Radar Meteo

SM Contractor Site Manager

SOW Statement of Work

SRU Serial Replaceable Unit

SSR Secondary Surveillance Radar

SW Software

TL Technical Level

TLC Telecomunicazioni

TST Technical Support Team

UMA Ufficio Meteorologico Aeroportuale


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1 SCOPE

1.1 Purpose

This Statement of Work (SoW) describes the services and supplies requested by the Italian Air Force and to be provided by the Contractor to ensure the support of ITA AF Air Defence systems (AD), Air Traffic Control systems (ATC) and Weather (MET) systems as described in the Annex A.

1.2 Applicability

This SOW is applicable to the services and related supplies as follows:

Lot 1.1 Engineering Support

Lot 1.2 Technical Support

Lot 2 On Demand Services

Lot 3 ATC/MET System Periodic Scheduled Activities

This SOW is applicable to the present and future versions of the equipment defined here above and its relevant assemblies, sub-assemblies and components.

1.3 Place of Performance

Programmed and unscheduled on-site maintenance operations, will be performed at the radar sites described in the Annex A.

2 REFERENCE DOCUMENTS

The following documents, of the issuance in effect on the date of contract signature, are applicable to this SOW, to the extent specified therein:

2.1 NATO Documents and Quality Standards

AQAP-160 NATO Integrated Quality Requirements for Software throughout the Life Cycle

AQAP-2070 NATO Mutual Government Quality Assurance (GQA) AQAP-2105 NATO Requirements for Deliverable Quality Plans AQAP-2110 NATO Quality Assurance Requirements for Design and Development

and Production

AQAP-2210 NATO Supplementary Software Quality Assurance Requirements to AQAP 2110

AQAP-2131 NATO Quality Assurance Requirements for Final Inspection and Test

STANAG 2828 Military Pallets, Packages and Containers


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STANAG 4107 Mutual Acceptance for Government Quality Assurance ISO 9001:2015 Quality System Management

(Compliance with this Standard is absolutely mandatory)

2.2 Military Standards and Specifications

MIL-STD-2073-1E Standard Practice for Military Packaging MIL-STD-129R Military Marking for Shipment and Storage ASTM D 3951-10 Standard Practice for Commercial Packaging

2.3 Other Applicable Documents

Ref. Identification Title

A1. Reg. UE 1035/2011 Common Requirements for the Provision of Air Navigation Services published on G.U.U.E. 18th October 2011 n. L271

A2. D.Lgs. n 81 dated 9th April 2008

Health and Safety regulations, and its subsequent modifications

2.4 Reference Regulations


A3. SMA-USAM 111 Formazione, addestramento ed impiego operativo del personale tecnico impiegato nel settore CNS

A4. Regolamento ENAC 25 Marzo 2015

REQUISITI SPECIFICI PER I FORNITORI DI SERVIZI

PER L’ADDESTRAMENTO E LA VERIFICA DELLA COMPETENZA DEL PERSONALE TECNICO ATSEP

Edizione n° 1

A5. ACMP Allied Configuration Management Publications

A6. TEL(EP) 00-00-1 Controllo configurazione processi per l’elaborazione, la valutazione ed autorizzazione delle modifiche da introdurre nei materiali di competenza di TELEDIFE

A7. TEL(EP).00-00-2 Individuazione e registrazione della Configurazione degli articoli di competenza di TELEDIFE. Linee guida per le FF.AA.

A8. TEL(EP).00-00-3 Istruzioni per la compilazione, l'inoltro e la gestione delle segnalazioni inconvenienti relative ai materiali di competenza di TELEDIFE

A9. TEL(EP).0-0-1 Definizione e regolamentazione del sistema delle pubblicazioni tecniche della Direzione Informatica, Telematica e delle Tecnologie Avanzate (TELEDIFE)

A10. TEL(EP).0-0-5 Emissione, compilazione ed inoltro delle Segnalazioni Inconvenienti Pubblicazioni (S.I.P.), concernenti le Pubblicazioni Tecniche di competenza di TELEDIFE

A11. TEL(EP).P-1 Definizione dei requisiti generali delle Pubblicazioni Tecniche Elettroniche Interattive (IETP) di TELEDIFE

http://www.difesa.it/Amministrazionetrasparente/segredifesa/teledife/Documents/Istruzioni_compilazione_inoltro_gestione_segnalazioni.pdf

http://www.difesa.it/Amministrazionetrasparente/segredifesa/teledife/Documents/Istruzioni_compilazione_inoltro_gestione_segnalazioni.pdf


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A12. TEL(EP).P-3 Requisiti generali di stile e norme sulla presentazione, realizzazione, stampa, emissione ed aggiornamento dei manuali tecnici (PP.TT. di 3° Categoria) di competenza di TELEDIFE

A13. TEL(EP).P-4 Requisiti generali per la preparazione della serie dei manuali tecnici per l’impiego e la Manutenzione

A14. COMLOG 321 REVI 01 Agosto 2011

Sistema standard di manutenzione preventiva composto da Check Cards, Procedure Cards e Control Log

TELEDIFE regulations mentioned above are applicable for systems for which the Contractor is identified as System Design Authority by TELEDIFE.

2.5 Precedence

In case of conflict between the present SOW and its Annexes, the SOW will take precedence.

3 QUALITY ASSURANCE

The work shall be performed in accordance with AQAP-2131 as indicated per Contractor’s common quality system registration certificate issued by National Quality Assurance (NQA). Unless otherwise stated in the Purchase Orders (POs), Government Quality Assurance shall not be required and conformity of the product requirements will be stated by the Contractor in a “Certificate of Conformity”. The Contractor shall establish a Quality Assurance System (QAS) in accordance with applicable quality standards.

3.1 Quality Standards

The Quality Assurance standards referred in the paragraph 2.1 shall be applicable to this entire SoW.

3.2 Quality Assurance Plan

The Contractor shall deliver the “Definitive QAP” (CDRL 001) to NSPA within 30 days after CED for subsequent review and approval. NSPA, in coordination with MA, will notify the Contractor about approval or rejection of the QAP within 30 days after the delivery date.

The QAP shall describe the organization, responsibilities, activities, methods and practices implemented by the Contractor in order to meet the contractual requirements, together with qualifications and skills of the engineering and technical personnel employed and working procedures.

Any subsequent revision of the QAP will be implemented in accordance with the same timeline (i.e. 30 days).

The approved QAP shall be contractually binding. NSPA, in coordination with MA, may reject any contractual activity or supply that is not compliant with the approved QAP.


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4 HEALTH AND SAFETY

The Contractor shall bear all the costs and obligations deriving from the implementation of D.Lgs. n° 81 dated 9 April 2008 and subsequent modifications / amendments that will be applicable at CED.

The Contractor shall be responsible to implement any mandatory modification and / or amendment of the Safety Laws and Regulations coming into force after the Contract Effective Date (CED). In this case, the Italian Logistic Command 3rd Division, hereafter designated as COMLOG, will assess any additional cost incurred by the Contractor in the implementation of those additional requirements before their implementation and will request NSPA to task the Contractor through the issuance of a Purchase Order (PO).

5 ROLES AND RESPONSIBILITIES

The following paragraphs outline the key roles assigned to each interested party and their relevant responsibilities.

5.1 Primary Tasking Authority (PTA)

The PTA is the main NSPA’s interface in the Italian Air Force COMLOG 3 DIV for the general coordination and management of the activities.

The PTA has the following responsibilities:

Appoint the MA, ETA and MTA;

Task the Contractor personnel to perform the required maintenance activities as foreseen in the LOT 1 and LOT 3 of the present SOW;

Assess Contractor’s technical performance

Request and coordinate with NSPA any necessary modification of the SOW.

5.2 NSPA

NSPA is the contractual authority and has the main following responsibilities:

Task the Contractor under a Purchase Order to execute any task foreseen in LOT 2 of the present SoW.

Assess the Contractor’s performance on the basis of PTA and MA inputs;

Call and chair 6 months period Performance Review Meetings (PRMs);

Perform Contract Management tasks;

Routine coordination of any contractual related subjects with MA / COMLOG / Contractor.

Only NSPA can initiate and order services or supply through a Purchase Order subject to MA price acceptance.

5.3 Managing Authority (MA)

The MA is the operational connection within the Italian Air Force for coordination between the Contractor / COMLOG 3 DIV / NSPA.


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MA acts as NSPA’s representative within the following responsibilities:

Reporting to the NSPA and PTA the contractual performances via QPR in accordance with the paragraph 7.3;

Feedback on contractual technical performances

Managing the Call for Service activities in accordance with the paragraph 6.2.2.

Monitoring of Contractors’ personnel presence on-site.

In case of a critical failure arises during a weekend or long closing period, such as Christmas and Easter, the MA may task the Contractor to rectify the failure by authorizing overtime in accordance with the delegation provided by the NSPA.

The MA may appoint a Delegated Staff Office (DSO) to act as MA POC for daily routine activities and communications.

5.4 Engineering Tasking Authority (ETA)

The ETA within the Italian Air Force has technical and management responsibility upon the Contractor’s Engineering Support Team (EST) and in particular has the following responsibilities:

Planning and tasking activities of Contractors EST;

Monitoring of Contractors’ personnel presence on-site;

Perform technical assessment of EST;

Report Quarterly to MA the presence and technical performance of EST in order to be communicated to NSPA, by MA, through QPR.

The ETA reports directly to the MA.

5.5 Maintenance Tasking Authority (MTA)

The MTA within the Italian Air Force has technical responsibility upon the Contractor’s Technical Support Team (TST) and in particular has the following responsibilities:

Planning the activities of TST and tasking Contractor’s Site Manager (SM) in the frame of LOT 1 activities under an NSPA Purchase Order;

Performing technical assessment of TST;

Planning the quarterly scheduled preventive service on ATC/MET systems, i.a.w. paragraph 6.3.2;

Report Quarterly to MA the presence and technical performance of TST in order to be communicated to NSPA, by MA, through QPR.

The MTA reports directly to the MA.

5.6 Site Manager (SM)

The Site Manager (SM) is the Contractor’s Point of Contact on site at Borgo Piave. He/she will be the point of liaison between the Italian Air Force MA / MTA / ETA and Contractor’s resources with the following responsibilities:

Managing Contractor’s technical activities to be performed under this contract (Lot 1, 2 and 3);

Coordinating personnel of the EST and TST in order to meet tasks assigned by MA / MTA / ETA in accordance with applicable execution modes;


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Acting as PoC towards MA / MTA for all the technical aspects concerning contractual activities;

Providing a monthly forecasted workload report to MTA for all the TST resources;

Organizing ad-hoc meetings with MTA in case of TST resource overload in order to reschedule tasks and / or resources that under NSPA Purchase Order;

Coordinating and guaranteeing the compliance to safety procedures defined in the HSE (Health, Safety and Environment) Plan for any on-site activities. The HSE Plan is drawn up by the HSE manager in accordance with applicable Italian laws and regulations and contains risk assessment and the measures to reduce or minimize the risk to carry out the activities.

6 SERVICES AND SUPPLIES

This SoW covers the following services and supplies requested by the ITA AF:

LOT 1 – Resident support: SubLot 1.1 - Engineering Support SubLot 1.2 - Technical Support LOT 2 – On Demand Services LOT 3 – ATC/MET System Periodic Scheduled Activities

The following subparagraphs detail the requirements, executions modes, acceptance criteria and performance metrics applicable to each Lot / SubLot.

6.1 LOT 1 - Resident Support

The Contractor shall establish an Engineering Support Team (EST) and a Technical Support Team (TST), whose resources shall be resident at Borgo Piave site.

The EST and TST shall complement the ITA AF Engineering and Technical Support resources in the performance of their duties.

The Teams shall be composed as described in the table at Annex “B”.

6.1.1 SubLot 1.1 – Engineering Support (For Air Defence Radar Systems Only)

The Contractor shall appoint an Engineering Support Team (EST) as identified in Annex “B”.

ETA has the responsibility to request and plan EST daily activities.

The EST shall report to the ETA on the execution of its daily activities.

The ETA will request to SM the availability of EST resources in case of any activity that may require travelling to Sites other than Borgo Piave.

6.1.1.1 EST Activities

The Engineering Support Team (EST) will be composed by one person only. He will also act as Site Manager. The EST element shall perform the following activities as applicable in Annex “A” - Air Defence Radar:


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OJT to ITA AF personnel during the performance of daily activities;

Support in definition of system efficiency checks methods;

Perform engineering surveys and / or post-maintenance System fine setting;

Support the ETA in the preparation and coordination of the preventive maintenance schedule and any necessary corrective maintenance works identified during the inspections and surveys;

Support in the revision of maintenance procedures;

Support the ETA in the definition of methods for system performance check;

Support ITA AF personnel in the revision / update of its check and procedure cards based upon ITA AF requirements;

Perform on-site activities within Lot 1.

With specific reference to OJT activities’ responsibility, the following shall apply:

While executing any assigned task, the Contractor’s personnel shall be responsible to ensure that ITA AF on-site personnel, which has been assigned to assist with the tasking activity in any capacity, receives explanation and answers to questions as requested.

The OJT shall vary depending on the nature of the specific task, nevertheless it will be based upon the following main teaching techniques:

Informal coaching: the Contractor’s team member shall support, supervise and oversee ITA AF personnel during the performance of their tasks to improve skills and processes providing instructions or demonstrations (or both);

Active teaching:

the Contractor’s team member shall actively perform tasks and the ITA AF personnel will be working alongside to observe and learn the competences needed for the specific tasks. The Contractor’s team member will also answer any questions as applicable.

6.1.1.2 EST Execution Mode

Working time of EST shall be from Monday to Friday on working days (8 hours per day within the period from 08.00AM to 06.00PM) with a maximum of 480 hours a quarter

For each EST Team Member, the Contractor shall provide a substitute from the approved list if the principal team member will be absent. The Contractor shall notify the MA in writing about the mentioned substitution.

In case of need in order to complete the troubleshooting/repair for the resolution of a critical failure, ETA may require SM to extend the working time of the EST Team Member beyond the 06.00 PM. This can be extended at no additional cost as Additional Time between 06:00 PM to 22:00 PM within the hours allocated for the EST under Lot 1. Overtime shall be tasked by NSPA Purchase Order between 10:00 PM and 08:00 AM.


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In case of travel to another site, the Contractor shall submit to NSPA the forecasted/estimated travel expenses (including support evidences) prior to any on-site activity. NSPA will subsequently review and request MA to approve the forecast/estimate in order to allow the issuance of a PO under the LOT 2.

The Workflow at Annex “C” describes in detail the workflow applicable to EST Execution Mode.

6.1.1.3 EST Performance Metrics and Acceptance Criteria

The performance of each EST member will be subject to performance assessment by ETA (MA if ETA is not appointed).

KPIES1 – EST Member Quarterly Effort (EMQE)

Each EST Team Member shall provide 480 working hours during each Quarter.

The Contractor shall provide a substitute if the principal team member will be absent in accordance with applicable execution modes.

At the end of each Quarter ETA (MA if ETA is not appointed) will assess the actual EST working hours vs. the expected working hours per each single EST Member, taking into consideration also all the overtime authorized by ETA, if any. The resulting difference will be formalized and brought forward across the Quarters. In the calculation of the QuarterlyPerformace Report (QPR), the hours balance can be assessed considering the delivered number of hours between members of the same team (EST) having equivalent/higher skills.

At the end of each Contract year, the final EST Team working hours balance will be evaluated for performance purposes.

If the Contractor will have a global EST Team working time credit higher than 30 hrs over the annual contractual time set in paragraph 6.1.1.2, any hour beyond those 30 hours will be paid separately through a Purchase Order (PO) issued under LOT 2.

If the Contractor will have a global EST Team working time debit higher than 30 hrs, it will be considered as a Contractor’s under performance and the corresponding liquidated damages foreseen in the contract will apply.

KPIES2 – EST Principal Member Effort (EPME)

The EST Team Member will be allowed to be replaced for a maximum of 48 working hours (6 working days) per Quarter.

At the end of each Quarter ETA / MA will assess the actual working hours vs. the expected working hours, taking into consideration also all the overtime authorized by ETA / MA, if any. The resulting difference will be formalized and brought forward across the Quarters.

At the end of each Contract year, the final balance will be evaluated.

If the principal Team Member has been replaced for a number of hours higher than 192 hrs. (48 hrs. X 4 Quarters), the excessive number of hours will serve as input to define applicable Liquidated Damages as foreseen by Contract Provisions.


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KPIES3 – EST Member Travel Readiness (EMTR)

Whenever ETA tasks EST to perform an on-site activity in the frame of the paragraph 6.1.1.1 and with a Purchase Order being in place, the SM shall notify the EST Team Member to be ready to travel within 1.5 working days from the request.

KPIES4 – EST Member Replacement Readiness (EMRR)

ETA (MA if ETA is not appointed) will assess the overall quality of support received by each EST member.

Whenever ETA (MA if ETA is not appointed) identifies a lack of performance will notify NSPA

NSPA will evaluate the case in close coordination with ITA AF and, if necessary, will request the Contractor to replace the concerned person orpersons .

In such event, the Contractor shall replace the rejected team member within 5 working days, by the appointed substitute or any other available resource with similar trade, skill, education and experience; in the latter case, the proposed replacement team member will initiate his/her activity, subject to formal approval of the submitted documentation by ETA (MA if ETA is not appointed).

6.1.2 SubLot 1.2 – Technical Support

The Technical Support Team (TST) shall be composed by six (6) persons : four persons with fixed skills as identified in Annex “B” (from R2 to R5).

The remaining two persons shall be chosen by the SM from the elements shown in the Annex “B” (from R6 to R13), in accordance with the activities plan required by the MTA, with 5 (five) working days in advance. If the plan is not provided by the Customer in the given 5 days’ time, the SM will appoint the standard composition team shown in the Annex “B” (R2-R3-R4-R5-R9-R12).

MTA has the responsibility to plan activities and task the SM to coordinate TST members to perform their activities accordingly.

6.1.2.1 TST Tasks

The TST shall perform the following activities, as tasked by MTA to SM:

support of AD, ATC and MET systems, for the Systems mentioned in Annex “A” - List of Systems and activities applicability matrix;

periodic scheduled preventive maintenance in accordance with the manufacturer technical prescriptions (not for Lot3 systems);

technical support and corrective maintenance, in accordance with applicable technical documentation;

Support ITA AF personnel in the revision / update of maintenance procedures, check and procedure cards based upon ITA AF requirements;

installation of modification kits requested/approved by ITA AF;

OJT to ITA AF personnel during the performance of daily technical activities as below described.


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With specific reference to OJT activities’ responsibility, the following shall apply:

While executing any assigned task, the Contractor’s personnel shall be responsible to ensure that ITA AF on-site personnel, which has been assigned to assist with the tasking activity in any capacity, receive explanation and answers to questions as requested.

The OJT shall vary depending on the nature of the specific task, but nevertheless will be based upon the following main teaching techniques:

Informal coaching:

the Contractor’s team member shall support, supervise and oversee ITA AF personnel during the performance of their tasks to improve skills and processes through providing instructions or demonstrations (or both);

Active teaching:

the Contractor’s team member shall actively perform tasks and the ITA AF personnel will be working alongside to observe and learn the competences needed for the specific tasks. The Contractor’s team member will also answer any questions as applicable.

The summary of any OJT activity provided shall be reported in the relevant Intervention Report.

6.1.2.2 TST Execution Mode

Working time of TST shall be forty (40) hours per working week (Monday to Friday) on all working days (8 hours per day from 08.00AM to 06.00PM) for a total of (520 - 8*n) working hours, where “n” is the number of public holydays included in the quarter that fall in a working day, per TST member. The aforementioned workload will be covered by the principal team member or his/her substitute.

For each TST Member, the Contractor shall provide a substitute from the approved list if the principal team member is absent. The Contractor shall notify the MA in writing about the mentioned substitution.

In case of need in order to complete the troubleshooting/repair for the resolution of a critical failure, ETA may require SM to extend the working time of the TST Team Members beyond the 06.00 PM. This can be extended at no additional cost as Additional Time between 06:00 PM to 22:00 PM within the hours allocated for the TST under Lot 1. Overtime shall be tasked by NSPA Purchase Order between 10:00 PM and 08:00 AM.

Following a Site activity, the SM shall submit, within 10 (ten) working days, the relevant Intervention Report to MTA as reported in Part 1 of Intervention Report form (Annex “H”).

The Workflow at Annex “C” describes in detail the workflow applicable to TST Execution Mode.


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6.1.2.3 TST Performance Metrics and Acceptance Criteria

The performance of each TST members will be subject to performance assessment by MTA (MA if MTA is not appointed).

KPITS1 – TST Member Quarterly Effort (TMQE)

Each TST Team Member shall provide (520 - 8*n) working hours, where “n” is the number of public holydays included in the quarter that fall in a working day.

At the end of each Quarter MTA (MA if MTA is not appointed) will assess the actual TST working hours vs. the expected working hours of each TST Member, taking into consideration also all the overtime authorized by MTA (MA if MTA is not appointed), if any. The resulting difference will be formalized and brought forward across the Quarters. In the calculation of the quarterly Q, the hours balance can be assessed considering the delivered number of hours between members of the same team (TST) having equivalent/higher skills.

At the end of each Contract year, the final TST Team working hours balance will be evaluated for performance purposes.

If the Contractor will have a global TST Team working time credit higher than 50 hrs over the annual contractual time set in paragraph 6.1.2.2, any hour beyond those 50 hours will be paid separately through a Purchase Order (PO) issued under LOT 2.

If the Contractor will have a global TST Team working time debit higher than 50 hrs, , it will be considered Contractor’s underperformance and the corresponding liquidated damages foreseen in the contract will apply.

KPITS2 – TST Principal Member Effort (TPME)

Each TST Team Member with competences listed in Annex B for the specific role will be allowed to a replacement for a maximum of 56 working hours (7 working days) per Quarter.

At the end of each Quarter MTA / MA will assess the actual working hours vs. the expected working hours, taking into consideration also all the overtime authorized by MTA / MA if any. The resulting difference will be formalized and brought forward across the Quarters.

At the end of each Contract year, the final balance will be evaluated.

If the principal Team Member has been replaced for a number of hours higher than 224 hrs. (56 hrs. X 4 Quarters), the excessive number of hours, it will be considered Contractor’s underperformance and the corresponding liquidated damages foreseen in the contract will apply.

KPITS3 – TST Member Travel Readiness (TMTR)

Whenever MTA (MA if MTA is not appointed) tasks TST to perform an on-site activity in the frame of the paragraph 6.1.2.1 and an already issued NSPA Purchase Order, the SM shall notify the TST Team Member concerned to be ready to travel within 1.5 working days from the request.


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KPITS4 – TST Member Replacement Readiness (TMRR)

MTA (MA if MTA is not appointed) will assess the overall quality of support received by any of the TST members.

Whenever MTA (MA if MTA is not appointed) identifies a lack of performance, will notify NSPA .

NSPA will evaluate the case in close coordination with ITA AF and, if necessary, will request the Contractor to replace the concerned element or elements. In such event, the Contractor shall replace the rejected team member within 5 working days, with the appointed substitute or any other available resource with similar trade, skill, education and experience; in the latter case, the proposed replacement team member will initiate his/her activity, subject to formal approval of the submitted documentation by MTA (MA if MTA is not appointed).

A summary of the KPIs is reported in Annex “G”.

6.2 LOT 2 – On Demand Services

The ITA AF will possibly use this LOT to procure over and above services, not included in the previous LOT as described below:

on-site Mechanical Inspections;

provision of technical assistance and technical support for activities impossible to schedule exceeding the capacity of the 4th BTS in Borgo Piave and in any case necessary to assure the efficiency and operation of the system as applicable;

supply of spare parts, components for technical level (TL) 3 repairs (spare parts catalogue), instruments and equipment temporarily unavailable in the logistics organization of the ITAF;

engineering and technical assistance, preventive and corrective maintenance, up to TL 4 for Automatic Test Equipment (ATE) of Borgo Piave depot level facilities;

NIRMAS/SMARR corrective, preventive maintenance and calibration activities;

NIRMAS/SMARR supply of spare parts (spare parts catalogue);

on-site emergency corrective technical interventions performed outside normal working hours;

support activities for complex maintenance (4th level - in-Factory) operations;

TL 3 / 4 industrial repair and / or overhaul at Contractor facilities and repair of LRUs;

OJT activities not included in EST / TST tasks. At the end of each OJT, the Contractor shall issue for each trainee the related “Attendance Certificate” which shall specify the successful completion of the training activity;

SW maintenance (upgrades);

radar systems and RIS relocation;

TL 4 industrial repairs at the Contractor facilities (“Repair and Return”) for ATC / MET and AD systems;

specific training courses and support for technical courses on systems as for Annex “A”, including the use of electronics class;

site configuration surveys;

equipment configuration surveys;

system performance checks;


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management of Fault Indication (FI) and Publication Fault Indication (PFI) in accordance with regulations at reference [A8] and [A10];

6.2.1 Execution Modes

The execution modes for the individual activities/supplies and the corresponding intervention/delivery times shall be defined and agreed with 4th BTS.

The activities are classified into three categories:

Call for Service activities;

Technical activities;

Fault Indications (FI) and Publication Fault Indication (PFI).

Hourly rate and material cost shall be applicable for the activities requested under LOT 2.

6.2.2 Call for Service Activities

Call for Service - CFS (Template is in Annex J) necessary to restore AD and ATC systems into operation, will be requested by the MA for all sites (copy to Comando Logistico – 3^ Divisione).

Upon request by NSPA, the Contractor shall provide a quotation to NSPA for the required manpower, the duration and the list of spare parts needed (if any). The quotation will be evaluated by NSPA in coordination with the Comando Logistico 3a Divisione or MA. NSPA will issue a firm fixed price Purchase Order in accordance with the Terms and Conditions.

These costs are associated with:

on-site emergency corrective interventions outside normal working hours for engineering/technical support activities;

additional personnel (authorized by the MA) in support of the Support Team;

supplies of materials of value exceeding 200 Euro (upon authorization by the MA);

external works and lease of special equipment (cranes, platforms, scaffolding).

The Workflow at Annex “C” describes in detail the workflow applicable to CFS activities execution mode.

NSPA will for urgent cases issue a Purchase Order within 24 hours on receipt of a Call for Service. In case of a critical failure arises during a weekend or long closing period, such as Christmas and Easter, the MA may task the Contractor to rectify the failure by authorizing overtime in accordance with the delegation provided by the NSPA.

6.2.3 Technical Activities

Technical activities are any task not included in Call for Service (CFS) category that will be requested by the Comando Logistico 3a Divisione and MA.

The Contractor, upon request by NSPA through a Statement of Work (SoW), shall provide the relevant technical offer that will include the manpower and material requirements to perform the requested activity.

After analysis of the offer in coordination with the Comando Logistico 3a Divisione or MA, NSPA will task the Contractor issuing the relevant Purchase Order (PO) to cover the requested activity.


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The Workflow at Annex “C” describes in detail the workflow applicable to Technical Activities execution mode.

6.2.4 Fault Indication (FI) and Publication Fault Indication (PFI)

Fault indication (also named “Segnalazione Inconveniente” – S.I.) is a way to alert and communicate a fault in any Supported System that cannot be overtaken by the 4th BTS and site personnel.

The applicable procedure is reported in TELEDIFE directive TEL(EP).00-00-3.

Publication Fault Indication (also named “Segnalazione Inconveniente Pubblicazione” – S.I.P.) is a way to request and receive clarification and details about maintenance procedures of the Supported Systems.

The applicable procedure is reported in TELEDIFE directive TEL(EP).0-0-5.

If the PFI requires a technical documentation modification, this will be requested under LOT 2.

6.2.5 Supply of Materials

6.2.5.1 Scope

This section specifies the general requirements applicable for the acquisition of new Line Replaceable Units (LRU) or consumables. The Contractor shall meet these conditions in addition to any or specific requirements that may be stated in other chapters of this SOW, terms and conditions or Purchase Order (PO).

6.2.5.2 General Requirements

The requirements stated in this SOW describe the minimum technical specifications for last generation for the materials.

All materials shall be manufactured and certified to comply with applicable EU standards.

The delivered materials shall be CE marked, when applicable.

The equipment and associated material shall be new, unused and undamaged.

Rubber parts aged more than one year old will not be accepted.

6.2.5.3 List of Materials (Spare Parts Catalogue)

The Annex L covers the list of materials manufactured or modified by the Contractor possible to be purchased by ITA AF under the scope of this SOW for the support of the systems described in Annex A.

The provision of the items shall be object of an individual supply Purchase Order issued by NSPA for that purpose.

The list of materials will be referred as spare parts catalogue.

6.2.5.4 Storage

The packaging shall grant that the items will be fully protected against corrosion or any other external action for the minimum period of three (3) years counting from the delivery date and shall be storable and transportable at ambient temperatures from -33 ºC to +70 ºC.


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6.2.5.5 Items Shelf Live

Items subject to limited shelf life shall be properly identified and the respective expiring date clearly indicated in the packaging.

6.2.5.6 Transportation and Packaging

To ensure safe transportation, the Vendor shall perform preservation and packaging of items in accordance with the STANAG 2828 and MIL-STD-2073.

Preservation and packaging shall be in accordance with the applicable product or packaging procedural specifications. In the absence of such instructions, selection of the method of preservation and packaging shall be in accordance with the applicable criteria and guidelines specified in STANAG 2828 and MIL-STD-2073. Parts shall be individually packaged, except when used in sets or quantities greater than one. Solid state components such as diodes, thin film resistors, transistors, integrated circuits, and equipment containing such parts, which can be damaged as a result of static electricity or electromagnetic fields, shall be preserved, packaged, packed, marked, and handled in accordance with specified in the table J-Ia Code GX of the MIL-STD-2073.

The Contractor shall mark the containers and boxes in accordance with MIL-STD-129 and, as a minimum, include the following details:

Delivery and Shipment Numbers (assigned by NSPA LS-T when applicable)

Contract Number and Purchase Order Number

NATO Stock Number

Part Number

Serial Number, if known

Quantity and Units of Issue.

6.2.5.7 Other Conditions

Items subject to specific storage conditions or special handling requirements shall also be properly identified and the respective specificity clearly indicated in the package.

6.2.6 DLM Repairs

6.2.6.1 Objectives

The overall objective of Depot Level Maintenance (DLM) work performed in accordance with this SOW shall be to repair Line Replaceable Units (LRUs) and/or Shop Replaceable Units (SRUs) to current production and/or repair specifications, with the exception of purely cosmetic defects.

All DLM work will be performed according to at least AQAP-2131 requirements. If, in exceptional cases, a new design is required (cases such as replacing obsolete spare parts/electronic units or improving the performance of an electronic assembly) then this will be done according to AQAP-2110 and AQAP-2210 requirements.

Unless otherwise stated in the Purchase Order, Government Quality Assurance (GQA) shall not be required and conformity of the product to product requirements will be stated by the Contractor in a “Certificate of Conformity”.


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6.2.6.2 List of Materials subject to DLM

Annex M covers the list of materials manufactured or modified by the Contractor passible to be subject of DLM repair upon request by ITA AF under the scope of this SOW for the support of the systems described in the Annex A.

The repair of the items shall be object of an individual Purchase Order issued by NSPA for that purpose.

6.2.6.3 Warranty

Refer to contract Terms and Conditions (Warranty).

6.2.6.4 Procedures, Specifications and Test Equipment

All depot level services rendered by the Contractor shall conform to Contractor's written work and test procedures and to the relevant equipment specifications in effect on the date of receipt of the repairable item at the Contractor’s point of delivery.

These procedures shall contain, as a minimum:

Work sequence to be followed

Incoming inspections and diagnostics to be performed

Disassembly/assembly processes to be used

Characteristics to be monitored

Acceptance/rejection criteria to be used

Test procedures/methods to be applied

Test equipment to be used

Deviations of test results considered to be admissible

Configuration control procedures to be followed

Preservation, packaging, packing, marking materials and methods to be used

Inspection requirements at various stages of the repair flow to be performed by

Contractor's own quality control personnel, as well as by the Government Quality

Assurance Representative (GQAR), if applicable.

Subject to prior notification, NSPA shall have the right to inspect any of the drawings, work/test procedures, specifications and test equipment/test benches used by the Contractor or his subcontractors subject to prior notification, and to obtain copies of relevant documents upon request.

6.2.6.5 Processing Requirements

The technical and administrative tasks to be performed for each repair are set forth below:

6.2.6.5.1 Announcing of DLM Requirement

A NSPA Purchase Order with a firm fixed repair price will be sent to the Contractor to cover the repair cost of the forthcoming repairable item shipped or to be shipped to the Contractor’s designated point of delivery, in accordance with the terms and conditions of the contract.

6.2.6.5.2 Incoming Inspection


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Upon receipt of repairable item(s), the Contractor shall perform an incoming inspection as follows: open boxes/crates; unpack, and check identity of items received; check for missing parts, accessories, subassemblies; list loose items possibly included in boxes/crates; check for eventual apparent damage, such as shock marks, inappropriate repair attempts, transportation damage, etc.; record abnormal findings in the "DLM Report" (refer to Annex N).

6.2.6.5.3 Acknowledgment of Receipt

Within five (5) working days of receipt of each repairable item at point of delivery, the Contractor shall acknowledge receipt by telefax or email utilizing the Annex O giving the receipt date, confirming all information contained if correct and/or reporting any discrepancies, if any.

6.2.6.5.4 LRU/SRU Repair Concept

The repair concept shall be to repair the defective item using components of the Contractor’s own stocks or as Contractor Furnished Parts in order to restore the LRU/SRU to a serviceable condition. The repair procedure shall follow the actual repair steps set forth below. All steps shall be performed within the contractual delivery time as specified in the Contract Schedule. If however the LRU/SRU has incurred major damages to the enclosure caused by mechanical shocks, fire, flood or severe mishandling, or if the enclosure requires replacement of wiring, connectors, switches, indicators or similar components, the contractual delivery time may be extended by mutual agreement between NSPA and the Contractor.

6.2.6.5.5 Repair

When authorized, by the reception of a Purchase Order, the Contractor shall proceed with repair action within the time and price set in the Purchase Order, as follows:

The Contractor shall repair the defective unit in accordance with applicable

procedures and specifications. The spare parts and materials required to perform the

repair shall be provided by the Contractor.

The Contractor shall inspect the spare parts and materials required to repair the failed

unit to ensure that they conform to the design, drawings, specifications and Current

Approved Configuration Baseline in effect on the date of receipt of the repairable item

at Contractor's point of delivery.

The Contractor shall reassemble and test the repaired item in accordance with

applicable test procedures and specifications.

The Contractor shall record the performed repair actions, significant test results and

spare parts consumption in the "DLM report" - Annex N.

6.2.6.5.6 Identification of Repaired Items

The Contractor shall affix suitable identification markings on each repaired item. The markings shall provide in legible form the following information:

NSN, if applicable

Part number

Serial number, if applicable

Revision number, if applicable


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Change status as applicable

Contractor's name or code

Year and week of repair

This data may be engraved on prepared metal plates, printed on suitable decal material or adhesive labels, or stencilled on the item, or marked on the packaging depending upon dimensions, use, environment, or material composition as far as applicable.

6.2.6.5.7 Preparation for Shipment

To ensure safe transportation, the Contractor shall perform preservation and packaging of the repaired item in accordance with MIL-STD-2073-1E or Standard practice for Commercial Packaging in accordance with ASTM D 3951-10. In the event that electrostatic discharge-sensitive components are included in the repair/modification of the item, appropriate national procedures for the handling, packaging, identification and marking of such sensitive items shall be applied.

The Contractor shall mark the containers and boxes in accordance with MIL-STD-129R and, as a minimum, include the following details:

Material Transfer Request Number (Assigned by NSPA)

Contract Number

NATO Stock Number

Part Number

Serial Number

Quantity and Unit of Issue

6.2.6.5.8 Notification of Repair Completion Notice of Availability – NOA)

The Contractor shall notify NSPA by email utilizing the Annex P that the repaired unit(s) is (are) ready for dispatch, indicating:

Contract and Purchase Order Numbers

Purchase order SAP number and requisition number

NATO stock number (NSN), if applicable

Nomenclature

Part Number

Revision Number, if applicable

Serial Number

Number of boxes / crates

Volume in cubic meters

Weight in kilograms

The NOA will be E-mailed to [email protected] or alternately faxed to NSPA LD-MS.

6.2.6.5.9 Contractual Turn Around Time – CTAT)

mailto:[email protected]


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The CTAT shall not exceed one hundred and twenty (120) calendar days where applicable. The CTAT is detailed in the Terms and Conditions.

6.3 LOT 3 – ATC/MET System Periodic Scheduled Activities

The ITA AF will use this lot to procure activities that must be carried out periodically to keep Radar systems listed in Annex A (column Preventive Maintenance) working in the required technical specifications for operational use.

ATC System Periodic Scheduled Activities include preventive maintenance and ground support to in-flight checks.

MET Systems Periodic Scheduled Activities include only preventive maintenance.

Preventive maintenance consists of “on-site” scheduled activities necessary to prevent excessive wear and tear and minimize risk of downtime as a consequence thereof.

Ground support to in-flight checks consists of “on –site” support during a flight inspection of an ATC system.

This maintenance is scheduled according to the times and methods indicated in the "Check-cards" and "Procedure-cards" of the various systems. Whereas check and procedure cards are not available the maintenance shall be performed in accordance with the manufacturer technical recommendation/documentation.

6.3.1 Execution Mode

The Periodic Scheduled Services shall be activated for all the ATC/MET systems shown in Annex “A”, conforming to the technical documentation and the ITA AF guidelines. For this service, the contractor shall not use the technicians of TST LOT 1.

The contractor shall carry out the periodic scheduled services twice a year (i. e. semi-annual and annual) and support the site personnel to fill in the relevant Control Log according to the ITAF regulations. Moreover, the Contractor technicians shall duly fill and sign the “Check Card” used during the maintenance activities reporting the information about measures, data, operation, etc. At the end of any maintenance activity or support the Contractor shall issue the intervention report (one copy for MA and one copy for the ITAF technicians of the site).

If signs of deterioration in the performance of the total and / or the individual parts of the system are identified during the periodic scheduler activities, the Contractor shall proceed with the realignment of all the functional parameters.

The Contractor shall correct any anomaly, even with the replacement of unserviceable components ensuring the correct operation of the system, in accordance with the technical regulations and manufacturer recommendations. For the replacement of the unserviceable components, the Contractor shall use spare parts available in the ITA AF site stock. Replacement of spare / sub-units, shall be, nevertheless, agreed and validated with / by ITAF personnel on site.


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The Contractor shall provide all consumable materials necessary to carry out maintenance activities at no additional cost and shall have all the instruments necessary for the maintenance activities.

In case that the aforementioned activities will not assure the complete efficiency of the system, the Contractor shall inform ITAF site personnel immediately in order to activate any procedure for corrective maintenance.

While executing any assigned task, the Contractor’s personnel shall be responsible to ensure that ITAF on-site personnel, which has been assigned to assist with the tasking activity in any capacity, receives explanation and answers to questions as requested (On the Job Training).

The Contractor’s personnel shall actively perform the maintenance tasks being the ITA AF members assigned to assist the Contractor observing and learning the processes and procedures needed for each specific task. The Contractor’s team member shall also answer any questions raised by the site personnel regarding the maintenance activities.

The summary of any OJT activity provided shall be reported in the relevant Intervention Report.

Following any preventive maintenance activity, the relevant Intervention Report shall be submitted according to Paragraph 7.1.

6.3.2 Intervention Planning

The MTA will provide the Contractor with the quarterly preventive maintenance plan in accordance with the ITAF operational and technical needs.

Starting date of the single site preventive maintenance or ground support to in-flight check will be confirmed by MTA 5 (five) working days in advance, according to the operational / organizational needs.

7 COMMUNICATION

Reporting activities shall be implemented as illustrated in the Annex E – Communication Plan, and workflow applicable to each single specific task as described in Annex C – Workflows.

7.1 Intervention Report

The Contractor’s personnel that performs the on-site activities shall prepare an Intervention Report (IR) for each on-site technical intervention and shall duly fill and sign the Part 1;

ITA AF Site Representative shall complete and sign Part 2 of the IR.

Upon completion of the activities and before leaving the Site, the Contractor’s personnel that performs the on-site activities shall provide a copy of the IR to the ITA AF Site Representatives.

The Intervention Report duly filled and signed in Part 1 and 2 by the ITA AF Site and the Contractor representatives shall be submitted to MA by the SM, within 10 (ten) working days from the completion of the activity in subject, as reported in Part 1.

The Intervention Report will be the objective evidence of the activities carried out by the Contractor and shall include all the most significant facts and technical parameters (e.g. P/N, S/N, working hours …)(see Annex “H”).

The date and time reported in Intervention Report template, Part I, Item 12 (Annex “H”), will be the objective evidence of the on-site activities completion.


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7.2 Technical Report

The Contractor shall prepare a Technical Report for each on-site activity tasked under LOT 1 and LOT 2 whenever requested by MA / MTA;

The Report shall be submitted by SM to the tasking authority.

7.3 Periodic Reporting

The Contractor shall submit to MTA a monthly workload forecast report, based upon the planning of activities coordinated between MTA and SM.

The Contractor shall submit an Activity Progress Report (APR) to provide objective evidence of the activities carried out during each contractual quarter, i.a.w. CDRL 002.

The report shall be submitted to NSPA, to the 4th BTS and to the Comando Logistico 3a Divisione 1° Reparto.

The report submitted to NSPA shall be written in the English language and delivered in pdf format.

The report submitted to the 4th BTS the Comando Logistico 3a Divisione 1° Reparto shall be delivered in digital support (CD-ROM) being three (3) copies to the 4th BTS and one (1) copy to the Comando Logistico 3a Divisione 1° Reparto.

MA will prepare a Quarterly Performance Report (QPR), reporting progress and findings relevant to the activities performed in the previous quarter to be sent to NSPA for contractor’s performance evaluation.

Based on the reports above, NSPA will prepare a semi-annual Performance Review Report to be submitted to ITAF AF for analysis and evaluation of the Contractor’s performance. This report will be used to provide a short-term management of the progress activities allowing an early identification and resolution of any emerging issues.

8 MEETINGS AND PERFORMANCE EVALUATION

NSPA, in coordination with the ITA AF, will call for a Progress Review Meeting (PRM) at the end of every semi-annual contractual period. NSPA will prepare the Agenda, coordinate the PRM preparation, chair the Meeting and coordinate and finalize the Minutes of Meeting.

The PRMs will host representatives of the Contractor, MA and COMLOG 3 DIV. The meeting location will be in the NSPA premises in Capellen -Luxembourg unless different location will be agreed by the parties.

The PRMs are foreseen to take place during the months of April/May and October/November of each year.

During the PRM the Progress Reports and full report of the logistic activities and financial status will be provided by the Contractor.

NSPA may also call additional “ad hoc” meetings to address major and / or urgent issues if required.

Periodically NSPA will evaluate and monitor the performance and survey the activities to verify contractual compliance and customer satisfaction.


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Dates of PRMs / audits / surveys will be notified to the ITAF COMLOG/MA and Contractor at least fourteen (14) calendar days in advance. Contractor shall be ready to provide all the necessary information, data and support for the successful execution of the audit/survey.

9 STATEMENT OF WORK ASSUMPTIONS, LIMITATIONS, EXCLUSIONS

9.1 Statement of Work Assumptions

a. Working Time EST: Working time of EST shall be forty (40) hours per working week (Monday to Friday) on all working days (8 hours per day from 08.00AM to 06.00PM), for a total of 480 hours per each EST member for each Quarter. The aforementioned workload will be covered by each team member on duty and his/her replacement or substitute. Additional Time (06:00PM – 10:00PM) will be tasked i.a.w Paragraphs 6.1.1.2 and 6.1.2.2.

b. Working Time TST: Working time of TST shall be forty (40) hours per working week (Monday to

Friday) on all working days (8 hours per day from 08.00AM to 06.00PM), for a total of (520 - 8*n) working hours, where “n” is the number of public holydays included in the quarter that fall in a working day per each TST member. The aforementioned workload will be covered by the principal team member and his/her replacement or substitute. Additional Time (06:00PM – 10:00PM) will be tasked i.a.w Paragraphs 6.1.1.2 and 6.1.2.2.

c. Working Time Tasking: The normal working time for tasking activity by MA / MTA shall be from Monday to Friday on all working days from 08.00AM to 06.00PM;

d. Travel Time (for LOT 1 only): Travel time for Contractor’s personnel deployed to any site, from / to Borgo Piave to / from destination sites will be considered valid for accounting;

e. GFF: ITA AF will make available to the Contractor’s resident team an appropriate Office space at 4th BTS, equipped with telephone lines connected to the military telecom network, for personnel stationed at Borgo Piave;

f. Contractor’s Personnel Equipment: Contractor’s personnel under LOT 1 shall be equipped with

Personal Computer, Printer and all required IT Office resources (including Internet access) needed to perform their activities;

g. GFE / GFI for LOT 1: ITA AF will make available:

spare parts;

consumable materials;

access to the concerned sites.

9.2 Statement of Work Limitations

a. ITA AF Site Materials Usage: Any spare part, tools and test equipment and any other asset available on Site will be made available to Contractor’s personnel, limited to performance of LOT 1;

b. EST Limitation: Engineering Team Members shall not perform any TST activities;


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c. EST / TST Limitation: EST and TST Team Members shall not perform any LOT 3 activities;

d. LOT 1Additonal Time (06:00PM – 10:00PM) Additional Time between Monday and Friday shall be treated in accordance with the paragraphs 6.1.1.2 and 6.1.2.2. There shall be no additional charge for these hours until 10:00 PM and they will be counted from total EST and TST hours within a given Quarter.

9.3 Statement of Work Exclusions

a. Overtime Time (10:00PM – 08:00AM): Overtime worked during night (from 10.00PM to 06.00AM) will be paid at at the rate detailed in the List of Services.

b. Travel Time (for LOT 1 and 3 only): daily travel times for Contractor’s personnel deployed to any site, to reach the Site from / back to local lodging will not be accounted;

c. GFE / GFI (for LOT 1 and 3 only): unavailability of:

Spare parts,

consumable materials (for LOT 1 only),

access to site permissions may be considered as an acceptable exception to performance assessment, provided that contractor’s personnel declare / provide acceptable evidence of this conditions;

d. Tasking (for LOT 1 and 3 only): No task any activity out of the identified working time as

described in the assumptions.

9.4 Contract Data Requirements List (CDRL)

The templates of the CDRLs may be changed / modified upon request by the MA.

Data Item Nr.

SOW Para Ref

Data Item Description Copies Recurrence Delivery Date

(calendar days)

001 3.2 Quality Assurance Plan 3 // 30 days after CED

002 7.3 Activity Progress Report 5 quarterly 10 working days

after end of quarter


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Annex A

List of Systems and activities applicability matrix


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System / Equipment

SubSystems Site Eng.

Support Tech.

Support

On-Demand Time &

Material

ATC/MET Preventive

Maintenance

RAT-31DL RAT31-DL and associated secondary radar

Mortara Y Y Y

Crotone Y Y Y

Otranto Y Y Y

Marsala Y Y Y

Capo Mele Y Y Y

Potenza Picena Y Y Y

Mezzo Gregorio Y Y Y

Borgo Sabotino Y Y Y

Jacotenente Y Y Y

Poggio Renatico Y Y Y

Lampedusa Y Y Y

Portogruaro Y Y Y

RAT-31DLM (DADR)

RAT31-DLM, associated secondary radar, auxiliary systems

2 Systems Y Y Y

SIR-M5E secondary radar

SIR-M5E secondary radar associated to the AN/FPS-117 Primary Radar systems

Licola Y Y Y

San Giovanni Teatino Y Y Y

Capo Frasca Y Y Y

Poggio Ballone Y Y Y

SIR-M5E secondary radar

SIR-M5E secondary radar associated to the AN/TPS-77 Primary Radar systems

2 Systems Y Y Y

RIS-2 Radar Integration Systems

Poggio Renatico N Y Y

Licola N Y Y

ACF Decimomannu N Y Y

Borgo Piave N Y Y

Bari Palese (RMCC) N Y Y

Pratica di Mare (RACSA) N Y Y


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FADR Auxiliary Equipment

Fire Suppression System, Fire Fighting Detection System, Radar Cooling, Environment Control System, Access Control System, Electrical and Grounding connections, Networking, Remote Assistance, Anti-theft Detection System, Crane, Service Lift System, UPS and Diesel Generator associated to the FADR

Mortara N Y Y

Crotone N Y Y

Otranto N Y Y

Marsala N Y Y

Capo Mele N Y Y

Potenza Picena N Y Y

Mezzo Gregorio N Y Y

Borgo Sabotino N Y Y

Jacotenente N Y Y

Lampedusa Y Y

Poggio Renatico N Y Y

Portogruaro N Y Y

Radome

Mortara N N Y

Crotone N N Y

Otranto N N Y

Marsala N N Y

Capo Mele N N Y

Potenza Picena N N Y

Mezzo Gregorio N N Y

Borgo Sabotino N N Y

Jacotenente N N Y

Lampedusa Y

Poggio Renatico N N Y

Portogruaro N N Y

AN/FPS-117 Auxiliary Equipment

Radome, Fire Suppression System, Fire Fighting Detection System, Lightning Protection System, Crane and Service Lift System associated to the AN/FPS-117 Radar systems

Licola N N Y

San Giovanni Teatino N N Y

Poggio Ballone N N Y

Capo Frasca N N Y

AN/TPS-77 Auxiliary Equipment

Auxiliary Equipment 2 Systems N N Y


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FADR/DADR A.T.E. (Automatic Test Equipment)

Borgo Piave N Y Y

T3 Equipment room

Workstations, servers and auxiliary systems

Borgo Piave N Y Y

ATCR-33S

ATCR-33S primary radar, associated secondary radar cooling and air conditioning system

Istrana N Y Y Y

Sigonella N Y Y Y

Amendola N Y Y Y

ATCR-33S ENH

ATCR-33S ENH primary radar, associated secondary radar cooling and air conditioning system

Galatina N Y Y Y

ATCR-33D

ATCR-33D primary radar, associated secondary radar cooling and air conditioning system

Pisa N Y Y Y

Decimomannu Rivolto Y Y Y

Rivolto N Y Y Y

Gioia del Colle N Y Y Y

Trapani Y Y Y

ATCR-33T

ATCR-33T primary radar, associated secondary radar cooling and air conditioning system

Ghedi N Y Y Y

Grosseto Rivolto Y Y Y

Grazzanise N Y Y Y

Sigonella N Y Y Y

ACR-5S

ATCR-5S primary radar, associated secondary radar cooling and air conditioning system

Cervia Y Y Y

Meteor 635 CDP10-R

Radar Meteo and associated cooling and air conditioning system

Capo Caccia Y Y Y

ATCR-33S ENH (Deployable)

ATCR-33 ENH primary radar, associated secondary radar cooling and air conditioning system

N/A Y Y Y

PAR P2090F Radar system and associated cooling and air conditioning system

Galatina Y Y Y


NATO UNCLASSIFIED


ATC Operations Centers

CDS-2000/DDS80, CWP and Integration Sub Systems and associated cooling and air conditioning system

Istrana

Y Y

Amendola

Pisa

Decimomannu

Gioia del Colle

Trapani

Ghedi

Rivolto

Grosseto

Grazzanise

Sigonella

Galatina

Cervia

ATC RDS Converters

ATC radar data serial converters (also known as “PC Serializzatore”)

Monte Codi (ENAV Site)

Y Y

Maccarese (ENAV Site)

Fiumicino (ENAV Site)

Firenze Peretola (ENAV Site)

Venezia Tessera (ENAV Site)

Monte Lesima (ENAV Site)

Poggio Lecceta (ENAV Site)

Milano Lambro (ENAV Site)

Peschiera Borromeo (ENAV Site)

Ronchi dei Legionari (ENAV Site)

Ustica (ENAV Site)

Masseria Orimini (ENAV Site)


NATO UNCLASSIFIED


Monte Stella (ENAV Site)

Ravenna (ENAV site)

Verona Villafranca (ENAV site)

Brindisi Casale (ENAV site)

ATC Simulator

ATC Simulator Pratica di Mare (RACSA) Y Y

SCADE at COMET

SCADE at COMET Pratica di Mare (COMET) Y Y

ATC & Weather Systems Auxiliary Power Supply (UPS and Diesel Generator)

Y

SMARR SMARR antennas, networking and UPS

Mortara

Y Poggio Renatico

Portogruaro

NIRMASS NIRMASS antennas, networking and UPS

Potenza Picena

Y Marsala

Mezzogregorio


NATO UNCLASSIFIED


Annex B

LOT1 Contractors’ resources


NATO UNCLASSIFIED


TEAM ID PROFILE COMPETENCES PRINCIPAL

TEAM MEMBER

SUBSTITUTE TEAM

MEMBER

ENGINEERING SUPPORT TEAM R1 SENIOR ENGINEER RAT 31 DL SYSTEM

TECHNICAL SUPPORT TEAM

R2 SENIOR ENGINEER [*] RAT 31 DL SYSTEM/T3

R3 JUNIOR ENGINEER [*] RAT 31 DL SYSTEM/T3

R4 SENIOR ENGINEER [*] ATCR-33S SECONDARY SYSTEMS

R5 SENIOR ENGINEER [*] ATCR SECONDARY SYSTEMS

R6 TECHNICIAN MECHANICAL SPECIALIST

R7 JUNIOR ENGINEER RIS2 - OPERATION CENTER - T3

R8 TECHNICIAN ATE

R9 TECHNICIAN FADR/ATCR

ELECTRO-MECHANICAL SPECIALIST

R10 JUNIOR ENGINEER ATCR SECONDARY SYSTEMS

R11 TECHNICIAN ATCR-33S SECONDARY SYSTEMS

R12 JUNIOR ENGINEER ATCR-33S ENH SECONDARY

SYSTEMS

R13 JUNIOR ENGINEER SOFTWARE SPECIALIST

STANDARD CONFIGURATION

R2 SENIOR ENGINEER RAT 31 DL SYSTEM/T3

R3 JUNIOR ENGINEER RAT 31 DL SYSTEM/T3

R4 SENIOR ENGINEER ATCR-33S SECONDARY SYSTEMS

R5 SENIOR ENGINEER ATCR SECONDARY SYSTEMS

R9 TECHNICIAN FADR/ATCR

ELECTRO-MECHANICAL SPECIALIST

R12 JUNIOR ENGINEER ATCR-33S ENH SECONDARY

SYSTEMS

The technical support team on duty in 4^ BTS Borgo Piave shall be composed by six (6) elements. Four (4) marked with [*] are fixed and the other two (2) shall be selected in accordance with the plan provided as described in the Sublot 1.2.


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Annex C

Workflows


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Annex D

List of POCs


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Role ID Organisation Name e-mail Tel. Fax Mob.

Primary Tasking Autority PTA ITAF / COMLOG 3DIV

Managing Authority MA

4th BTS

Delegated Staff Office DSO

Engineering Tasking Authority ETA

Maintenance Tasking Authority MTA

Contractor's Project Manager CPM

Contractor

Site Manager SM

Chief Material Management Branch CMB

NSPA

Project Officer NPO

Item Manager IMG

Senior Procurement Officer SPO


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Annex E

Communication Plan


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Deliverable Description Delivery means Frequency Owner Addressees (TO) Adressees (INFO)

Team Members CVs Set of CVs, one each team member Letter Once (in the Technical Proposal) PM NSPA / PTA MA/MTA/ETA

Team Members CVs Set of CVs, one each team member Letter Modifications as needed PM MA/MTA NSPA/PTA

On-Site activity tasking (TST) MTA tasking to CPM, to perform an on-site activity Letter When necessary MTA SM MA/NSPA

On-Site activity tasking (EST) ETA tasking to CPM, to perform an on-site activity Letter When necessary ETA SM MA/NSPA

Activities plan MTA providing SM with the activities plan E-mail (*) Every 8 working days MTA SM PM/MA

Travel availability notification Notification of availibility to travel to Site Letter Following CPM tasking SM MA/MTA/ETA NSPA

Intervention Report On-Site activity completion Letter At on-site activity completion SM MA/MTA NSPA

Customer Complaint MA notification of lack of performance by any Team Member Letter When necessary MA NSPA PTA / SM

Customer Complaint (substitution request) MA notification request of substitution Letter When necessary MA NSPA PTA / PM

Substitution notification MA notification of absence of principal team member Letter When necessary SM MA/MTA/ETA PTA / NSPA

Call for Service Request to perform an on-demand task Letter When necessary MA SM PTA / NSPA /CPM

Technical Activity request Request to perform a technical activity Letter When necessary PTA / MA NSPA MA / PTA (**)

Technical Report Report describing findings after on-site activity Letter When necessary CPM PTA / MA NSPA / MA / PTA (**)

Intervention Report On-Site activity completion Letter At on-site activity completion SM PTA / MA/ETA NSPA / MA / PTA (**)

Engineering /

Technical

Support

On-demand

Activities


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Deliverable Description Delivery means Frequency Owner Addressees (TO) Adressees (INFO)

Task confirmationMTA confirmation or change of the date scheduled in the

plane-mail (*) 5 working days before the activity MTA SM MA/PTA/NSPA

Preventive maintenance plan MTA providing SM with the activities plan Letter Quarterly MTA SM MA/PTA/NSPA

Ground support to in-flight check plan MTA providing SM with the activities plan Letter Quarterly MTA SM MA/PTA/NSPA

Intervention Report On-site activity completion Letter An on-site activity completion SM MTA/MA NSPA

Agenda Agenda of topics for the PMR E-mail (*) Six-Monthly - One month before PRM NSPA MA/PTA/ CPM ---------

Minutes of Meeting Record of PMR discussions and list of Actions E-mail (*) Six-Monthly - One month after PRM NSPA MA/PTA/ CPM ---------

Workload Forecast Report Report of activities and any relevant progress information E-mail (*) Monthly SM DSO ---------

Activity Progress Report Report of activities and any relevant progress information LetterQuarterly - Ten working days after quarter

completionCPM MA PTA / NSPA

Quarterly Performance ReportPerformance assessment of activities performed by the

Contractor during the QuarterLetter Quarterly MA NSPA PTA/CPM

Quarterly Performance ReportPerformance assessment of activities performed by TST

during the Quarter

Letter or other internal

communicationQuarterly MTA MA ---------

Quarterly Performance ReportPerformance assessment of activities performed by EST

during the Quarter

Letter or other internal

communicationQuarterly ETA MA ---------

Interim Progress Report Interim progress status of the activities E-mail (*) Monthly NSPA MA / PTA / CPM ---------

(*) E-mail For all E-mail communications, delivery and receipt notifications will be Contractually accepted.

(**) MA if the originator is PTA and viceversa

Reports

ATC/MET system

periodic

scheduled

activities

Meetings


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Annex F

ITAF Maintenance Levels Classification


NATO UNCLASSIFIED


ITA AF Maintenance Levels Classification First Maintenance Level (1° Livello Tecnico) Typical Tasks: - Equipment/system routine daily checks and escalation to higher maintenance level

organisation in case of problems; - Remote functional checks and monitoring, and remedial actions (e.g. activation of UPS /

Power generator in redundant configuration), in case this events are not automated; - Electromechanical component check, cleaning, lubrication and setting; - Periodic checks of equipment status by use of BIT / BITE; - Setting and calibration to restore normal operational conditions, in case of out of

tolerance performance, by means of BIT / BITE / System diagnostics; - Simple repairs by replacement of LRUs, without need of complex tuning and checkout; - Replacement of circuit boards, with appropriately certified personnel; - Replacement of lamps, fuses, simple component; - Prepare and submit monthly report and technical efficiency report (R.E.T.) Second Maintenance Level (2° Livello Tecnico) Typical Tasks: - Collection and verification of the RETs submitted by territorial First Level organization,

and subsequent activation of higher level maintenance organization in case of need; - Periodic check and verification of main functional parameters at System / equipment

level and replacement of limited life items which have elapsed their valid life; - Fault location and repair at subassembly level notified by First Level; - Test Equipment repair for equipment that do not require calibration; - Possible special repairs to quickly restore system operation; - Software updates installation, periodic checks and modifications / optimization; - Implementation of ECPs approved by Third Maintenance Level; - CIS equipment activation for tactical need and in case of fixed equipment outage. For Radar Systems: - Periodic check and verification of main functional parameters at System / equipment

level and replacement of limited life items which have elapsed their valid life; - Troubleshooting and replacement of faulty items; - Possible special repairs to quickly restore system operation; - Implementation of ECPs approved by Third Maintenance Level;


NATO UNCLASSIFIED


Third Maintenance Level (3° Livello Tecnico) This activities are under 4th BTS sole responsibility, which may in turn outsource part of their activities to Contractors, in case of unavailability of organic resources. Typical Tasks: - Collection and verification and data analysis of the RETs submitted by Second

Maintenance Level organisations and subsequent submission to Comando Logistico 3ª Divisione, in case of need;

- Detailed system inspections and verifications; - General system overhauls; - Fault location and repair at subassembly level notified by First and Second Level, using

ATEs and diagnostic equipment; - Repair and calibration of test equipment; - Electrical measures samples custody at S.I.T.; - Periodic scheduled systems checks and verifications; - Engineering analysis, design and development of system upgrades; - Lifecycle configuration management; - Complex systems installation; - CIS equipment activation for tactical need and in case of fixed equipment outage. - Evaluation of ECPs submitted by Second Maintenance Level, certification of the ECPs and

issue of ECOs Fourth Maintenance Level (4° Livello Tecnico) This activities are exclusively performed by Commercial companies, OEMs of systems under use of ITA AF or certified third party contractors. Typical Tasks: - Industrial repairs to as-new conditions; - Manufacturing of new equipment / items; - Evaluation of ECPs submitted by Second Maintenance Level, certification of the ECPs and

issue of ECOs; - Technical support, engineering activities beyond ITA AF capability.


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Annex G

Key Performance Indicators (KPIs)


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KPIES1EST Member Quarterly

EffortEMQE

Minimum developed effort per person

per quarter480 hrs.

0.1% of SubLot value per each hour of debit below Q (*)

Maximum 25% of SubLot

KPIES2 EST Principal Member Effort EPMEMaximum replacement hours per

quarter48 hrs.

0,1%of Sublot value per each hour in excess of authorized number

of replacement hours. Maximun 25% of Sublot.

KPIES3EST Member Travel

ReadinessEMTR Availability for travel 1.5 working days

0,1% of SubLot value each working day above the expected time .


KPIES4EST Member Replacement

ReadinessEMRR Time to replace rejected team member 5 working days



KPITS1TST Member Quarterly

EffortTMQE

Minimum developed effort per person

per quarter520 hrs.

0.01% of SubLot value per each hour of debit below Q (*)


KPITS2 TST Principal Member Effort TPMEMaximum replacement hours per

quarter56 hrs.

0,1% of SubLot value per each hour in excess of authorized number

of replacement hours Maximum 25% of SubLot

KPITS2TST Member Travel

ReadinessTMTR Availability for travel 1.5 working days



KPITS3TST Member Replacement

ReadinessTMRR Time to replace rejected team member 5 working days



(*)

PERFORMANCE = Is the result of the calculation of the achieved KPI in accordance with the formula defined in the SOW

MINIMUM SLA = Is the minimum expected performance reported in this KPI Table

SUBLOT 1.1 - ENGINEERING SUPPORT

ID SERVICE SLA DESCRIPTIONMinimum

SLA

Unit of

MeasureLiquidated Damages

Maximum combined total =

25% of SubLot

FOR KPIES1 Q = 30 hrs

FOR KPITS1 Q = 50 hrs.

Maximum combined total =

25% of SubLot

SUBLOT 1.2 - TECHNICAL SUPPORT

ID SERVICE SLA DESCRIPTIONMinimum

SLA

Unit of

MeasureLiquidated Damages


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Annex H

Intervention Report


NATO UNCLASSIFIED


INTERVENTION REPORT

PARTE I – A CURA DEL MANUTENTORE

Generalità

1. Contratto:

2. Sito:

3. Inizio Intervento: Data Ora

4. Ditta ed Identificativo del Tecnico intervenuto

5. Prot. Richiesta

6. Descrizione richiesta/Descrizione failure

7. Sistema/Apparato/Unità P/N S/N

8. Intervento (In/non) garanzia

9. Fine Intervento: Data Ora

Diario dell’intervento

10. Descrizione Failure riscontrata:

11. Attività Effettuata:

a. Sottoassieme P/N S/N

Descrizione failure riscontrata

Attività eseguite: b. Sottoassieme P/N S/N

Descrizione failure riscontrata

Attività eseguite: c. Aggiungere altri punti uguali ai precedenti se necessario

12. Esito Intervento: (SI/NON) risolutivo rispetto alla failure riscontrata.

13. Al termine dell’intervento

SI DICHIARA CHE:

a. sono state imbarcate/impiegate/sbarcate le seguenti parti/materiali :

PARTI SBARCATE/IMBARCATE

DENOMINAZIONE P/N S/N

INDICE

CONFIGURAZI

ONE (CL)

ASSIEME

SUPERIORE

LRU

IMBARCA

TA/IMPIE

GATA

LRU

SBARCATA

CONSUMABILI IMPIEGATI

DENOMINAZIONE QUANTITA’ CODICE IDENTIFICATIVO N° FATTURA/RICEVUTA


NATO UNCLASSIFIED


b. (solo in caso di intervento non risolutivo):

I. L’intervento è da continuare per ________

II. Con impiego parti

III. Da reperire a cura

IV. Entro il

c. A seguito delle lavorazioni/attività effettuate il sistema di cui al punto 7 è ritenuto: (SI/NON) EFFICIENTE

(CON/SENZA) applicazione di limitazioni: (se necessario riportare le limitazioni ritenute necessarie)

14. Note del tecnico: (eventualmente su allegato)

15. Allegati: A - Consuntivo presenze in sito Personale Ditta

B - Consuntivo ore viaggio Personale Ditta

16. Durante l’esecuzione dell’intervento è stato eseguito il seguente tipo di OJT

Con il seguente dettaglio di attività: _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________All’OJT di cui al precedente punto ha partecipato il seguente personale AMI:

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Nominativo e Firma Tecnico Ditta

_________________________

Per Ricevuta a cura dell’ENTE: ____________________________

Data ________________

a) Informal coaching

b) Active teaching


NATO UNCLASSIFIED


PARTE II – A CURA DELL’ENTE

Il sottoscritto ___________________in qualità di ________________________ del ____________________ preso atto delle attività eseguite dal personale della Ditta intervenuto, come documentato nella Parte I del presente Intervention Report

Dichiara

che il personale della Ditta intervenuto per la risoluzione della problematica di cui al precedente

punto 6 Parte I, ha svolto attività lavorativa come da “consuntivo presenze in Sito” allegato alla presente;

che il personale dell’Ente ha svolto le attività di OJT richiamate al precedente punto 15 Parte I;

che a fronte delle lavorazioni eseguite la problematica di cui trattasi è stata risolta/non risolta.

di aver ricevuto in data ___________, dal personale della Ditta intervenuto, copia della Parte I del

presente Intervention Report.

Nominativo e Firma personale A.M. _________________________


NATO UNCLASSIFIED



NATO UNCLASSIFIED


Annex I

Presence Registration Sheet


NATO UNCLASSIFIED



NATO UNCLASSIFIED


Annex J

Call for Service Template


NATO UNCLASSIFIED


ITALIAN AIR FORCE RADAR SYSTEMS CALL FOR SERVICE

1. Your reference: M_D.ALT002/_______________ dated ____________

2. Service type: Repair Spare Supply Other:

3. Item(s) to be serviced:

a) Item Name: //

b) Item NSN: //

c) Item P/N://

d) Item S/N://

e) Total Quantity://

5) Failure description: //.

6) Request shipment: N/A

YES

NO

Detailed address:

7) Estimated Price (Mandatory)://

Number of maintenance hours://

Spare Unitary Cost:// Spares Total Cost: //


NATO UNCLASSIFIED


Replaced parts cost in EUR: //

Company quotation attached://

8) Remarks: //

9) Requested by:

a. Name:

b. Position:

c. Date:

d. Signature:

10) Authorized by:

a. Name:

b. Position:

c. Date:

d. Signature:


NATO UNCLASSIFIED


Annex K

Libretto ATSEP


NATO UNCLASSIFIED



NATO UNCLASSIFIED



NATO UNCLASSIFIED



NATO UNCLASSIFIED



NATO UNCLASSIFIED



NATO UNCLASSIFIED


Annex L

Spare Parts Catalogue


NATO UNCLASSIFIED


NSN P/N DESCRIPTION SYSTEMN/A 2387.2113 DRIVER VALVOLA ESPANSIONE FADR ACU RADOME

N/A 2104.2018 RELE’ FADR ACU RADOME

N/A 2387.2103 PANNELO COMANDI FADR

N/A CU1900006601 CONSOLLE VIDEO TERMINALE APP RADAR CWP

5960-15-012-9110 80M301P002 MAGNETRON ATCR

N/A 80X2000P001 THYRATRON ATCR

5840-15-102-4042 816431A1 COMBINER ATCR

5840-15-061-7278 814661A2 RICEV.ATTENUAT.DI S ATCR 33

5840-15-061-7431 815291A1 RIVELATORE DI FASE ATCR 33

N/A 325790A2 REGULATOR ATCR 33

5840-15-061-7277 814631A1 RIVEL. E AMPLIF., M ATCR 33

6130-15-063-4086 47B129P001 ALIMENTATORE ATCR 33



5840-15-103-8444 232494A1 COLLETTORE ATCR-33D

N/A 3416320-04 CONTROL MODULE ATCR-33D

N/A 257701A1 RIFLETTORE ANTENNA ATCR-33D

1285-15-125-3731 36G124P003 RIDUTTORE GIRI ATCR-33D

N/A 485-BL MODU ATCR-33D

5935-15-061-7074 57S026P003 CONNETTORI THYRATRON ATCR-33D

N/A 9119756 MOTOVENTILATORE ATCR-33D

5840-15-063-2614 814641A1 AMPLIFICATORE MEDIA FREQ. ATCR 33D

6120-15-144-3388 65P442P001 TRASFORMATORE AD IMPULSI ATCR 33D

5960-15-204-9791 80M301P001 MAGNETRON ATCR-33D – ATCR-33T

6130-15-061-6524 123550A1 ALIMENTATORE MEDIA TENSIONE ATCR 33 - 33T – 33D

6130-15-061-6522 151719A1 ALIMENTATORE ATCR 33 - 33T – 33D

5950-15-132-4961 65P443P001 ALIMENTATORE ATCR 33 - 33T – 33D

5840-15-061-7430 814651A1 OSCILLATORE COERENTE ATCR 33 - 33T – 33D

5840-15-102-5443 815301A2 CONVERTITORE A/D ATCR 33 - 33T – 33D

5840-15-102-8692 208964A1 PANNELLO CONTROLLO POLARIZZATORE ATCR 33 - 33T – 33D

5840-15-214-1790 36G124P013 RIDUTTORE GIRI ATCR-33S

N/A 89W653P005 GDO ATCR-33S

6105-15-121-8751 390624A1 MOTORE ATCR-33S

5840-15-204-5387 A8404311300 HPA ATCR-33S

5998-15-148-7220 986421A4 CO 12 BIT ADC ATCR-33 S

5840-15-121-0320 325207A1 DRIVER & TEST GENERATOR ATCR 33 S

5985-15-121-0365 68N233P002 MODULO COMPRESSORE ATCR 33 S

5840-15-121-0368 816461A1 UNITA' MODULARE ATCR 33 S



6130-15-121-0236 820781A1 ALIMENTATORE ATCR 33 S



N/A VSS-7453DG AMPLIFIER ATCR 33 S

5840-15-121-0389 393983A1 PANNELLO DI CONTROLLO LOCALE ATCR 33 S

5985-15-152-0297 383379A2 HPA ATCR 33 S

5840-15-121-0387 400115A2 OSCILLATORE ASSIEME ATCR 33 S

5840-15-152-0307 412160A1 RF POWER SENSOR ATCR 33 S


5840-15-121-8750 821401A1 PHASE DETECTOR ATCR 33 S


5985-15-008-7153 89S874P001 WAVEGUIDE SWITCH ATCR 33 S

SPARE PARTS CATALOGUE


NATO UNCLASSIFIED


NSN P/N DESCRIPTION SYSTEM5840-15-102-5479 966751A2 COMPONENTI ELETTRONICI ASSIEME ATCR 33 S

5840-15-102-5478 966761A2 COMPONENTI ELETTRONICI ASSIEME ATCR 33 S


N/A 05-00150-2 SCHEDA CCC ATCR-33S ENH

N/A A8202918700 FIRCO & DIVIDER ATCR-33S ENH

N/A 05-00102-2 SCHEDA MRCC ATCR-33S ENH

5840-15-194-4343 412490A101 HPA ATCR-33S ENH

5840-15-204-6217 A8201695501 DOUBLE PIF ATCR-33S ENH

5840-15-193-5713 A8203349801 DRIVER HPA ATCR-33S ENH

5840-15-204-9792 A8704390400 KIT MAGNETRON ATCR-33T

5841-15-004-9189 805291A1 CONVERTITORE ANALOGICO ACR 5S / ATCR 3T

5840-15-061-7417 206438A1 PILOTA TRASMETTITORE SIR-7

5840-15-063-2616 199601A1 RICEVITORE MEDIA FREQUENZA SIR-7

5840-15-063-4089 199628A1 MODULO TRASMETTITORE SIR-7

5820-15-166-7739 215378A1 MODULO 2KW SIR-7

6130-15-102-5544 252784A1 ALIMENTATORE SIR-7

5840-15-061-7422 191958A1 COUPLER SIR-M ATCR 33

N/A 373193-001 DSP 4 PAR-P2090

N/A 392011-060 System Control Panel PAR-P2090

N/A 391491-060 Channel Control Panel PAR-P2090

6130-15-205-6169 391498 Power supply PAR-P2090

5998-15-207-2332 391495 EHT PAR-P2090


5998-15-207-2348 391511 CNTL/TRCK PAR-P2090

5998-15-207-2341 391514 TMR/EXP PAR-P2090


5998-15-207-2331 680409-020 Power supply HV PAR-P2090

5998-15-207-2342 391515 DOWN CONVERTER PAR-P2090

5998-15-207-2335 391827 FLOATING DECK PAR-P2090

N/A 30C-117P001 TERMINAZIONE ATE

5930-15-177-4908 58M-059-P001 MICROINTERRUTTORE ATE

5840-15-016-1029 75A412540 RF Distribution ATE

N/A 76X-303-P112 ATTENUATORE 1 dB ATE





N/A 76X-303-P117 ATTENUATORE 0,5 dB ATE




5996-15-016-1020 82H060P001 MHA ATE

5999-15-016-1021 82H070P001 PAM TX ATE

5999-15-016-1022 82H078P001 PAM RX ATE

N/A 88B961P001 U7, U8, U32, U33, U34, U35 ATE

N/A 88D176P001 U71, U73, U80 ATE

5999-15-016-5620 A82028618/A PBA ATE

N/A A94383912 CABLAGGIO FLEX ATE

5996-15-015-8334 G94008982 RF Driver Amplifier ATE

N/A P7 FM-AA01 FIELD MANAGER FADR

N/A P+500BAA000M0 PLC NUOVO MODELLO FADR

N/A 2387.3003 BLOWER FAN FADR



NATO UNCLASSIFIED


NSN P/N DESCRIPTION SYSTEMN/A 2RRE45250X50R VENTILATORI UPS FADR

6130-15-006-5700 A8203360900 ALIMENTATORE A71 FADR

6130-15-207-1507 A82033617A ALIMENTATORE FADR

5999-15-011-3847 A8401215600 HQTS FADR

7025-15-193-4939 A8503668200 ROUTER FADR

7025-15-194-5426 A8503901500 ROUTER CISCO FADR

5998-15-179-0933 A9201243300 PPC FADR

N/A B009404 BLOWER FAN FADR

N/A U61036372 PROCESSOR UNIT FADR

N/A A96033486 BLOWER ASSY BOARD FADR

5330-15-177-3236 A82422868 SLIP RING FADR

N/A D668J PACCO BATTERIE STORAGE SALA T3

5915-15-011-2117 A8103947400 EMI FILTER SIR-M 5E

5840-15-201-2776 A8102107000 ASSIEME CONDENSATOR SIR-M 5E

5840-15-201-2773 A8201598100 TX ACTIVE CHAIN SIR-M 5E

N/A A88002097700 UPS BATTERY PACK SIR-M 5E

N/A 8201648500 MODULO RVC SIR-M 5E

5840-15-201-2770 A8201648600 MODULO I&Q SIR-M 5E

N/A 435801 SALI DEIDRATORI METEOR 635 CPD10-R

N/A 437300 FILTRI ARIA METEOR 635 CPD10-R

N/A

11-02830

VMC3015 (COSTRUT.)MAGNETRON METEOR 635 CPD10-R

N/A 436945 SCHEDA DIGITAL RECEIVER METEOR 635 CPD10-R

N/A 439395 SCHEDA DIGITAL RECEIVER METEOR 635 CPD10-R

N/A 73-2252 WG-&FO ROTARY JOINT METEOR 635 CPD10-R

N/A 73-2417 FIBER OPTIC DISTRIBUTION UNIT (EL) METEOR 635 CPD10-R

N/A 73-2428 FIBER OPTIC DISTRIBUTION UNIT (AZ) METEOR 635 CPD10-R

N/A 76-2616 GDRX-TRANSITION MODULE METEOR 635 CPD10-R

N/A WD10EZEX-60WN4A0 HARD DISK METEOR 635 CPD10-R

N/A C1545.001 TORRI DI ESSICCAZIONE METEOR 635 CPD10-R

N/A 9Z1066-883 HARD DISK SALA APP

7025-15-187-6628 A8203290300 MONITOR BARCO SALA APP

5840-15-120-1866 279707A1 PANNELLO COMANDI MARA



NATO UNCLASSIFIED


Annex M

Depot Level Maintenance (DLM) Repair Catalogue


NATO UNCLASSIFIED


NSN P/N DESCRIPTION SYSTEM5840-15-102-4042 816431A1 COMBINER ATCR

5840-15-061-7278 814661A2 RICEV.ATTENUAT.DI S ATCR 33

5840-15-061-7431 815291A1 RIVELATORE DI FASE ATCR 33

5840-15-061-7433 815301A1 CONVERTITORE ANALOGICO DIGITALE ATCR 33

N/A 325790A2 REGULATOR ATCR 33

5840-15-122-7134 538701A2 CONVERTITORE ANALOGICO ATCR 33

5840-15-061-7277 814631A1 RIVEL. E AMPLIF., M ATCR 33




5840-15-103-8444 232494A1 COLLETTORE ATCR-33D

5985-15-103-7561 89R357P001 GIUNTO RF ATCR-33D

5840-15-063-2614 814641A1 AMPLIFICATORE MEDIA FREQ. ATCR 33D

6120-15-144-3388 65P442P001 TRASFORMATORE AD IMPULSI ATCR 33D

6130-15-061-6524 123550A1 ALIMENTATORE MEDIA TENSIONE ATCR 33 - 33T – 33D

6130-15-061-6522 151719A1 ALIMENTATORE ATCR 33 - 33T – 33D

5950-15-132-4961 65P443P001 ALIMENTATORE ATCR 33 - 33T – 33D

5840-15-061-7430 814651A1 OSCILLATORE COERENTE ATCR 33 - 33T – 33D

5840-15-102-5443 815301A2 CONVERTITORE A/D ATCR 33 - 33T – 33D

5840-15-102-8692 208964A1 PANNELLO CONTROLLO POLARIZZATORE ATCR 33 - 33T – 33D

N/A 89W653P005 GDO ATCR-33S

6130-99-816-0865 592267-001 POWER SUPPLY ATCR-33S

5840-15-204-5387 A8404311300 HPA ATCR-33S

5990-99-500-9598 VRA35109/3 CODIFICATORE OTTICO ATCR 33 S

5998-15-148-7220 986421A4 CO 12 BIT ADC ATCR-33 S

5998-15-167-6547 05-00102-02 CIRCUITO DI CONTROLLO ATCR-33 S

5998-01-542-9434 122343-13 CIRCUIT CARD ASSEMBLY ATCR-33 S

5998-15-198-3236 15B10529G1 SCHEDA DRIVER ATCR-33 S

5998-15-198-3234 15B10647G1 SCHEDA INVERTER ATCR-33 S

5840-15-121-0320 325207A1 DRIVER & TEST GENERATOR ATCR 33 S

6610-15-148-7194 412183A1 ISOLATOR E LNA ATCR 33 S

5985-15-121-0365 68N233P002 MODULO COMPRESSORE ATCR 33 S







6130-15-121-0392 SW5V-60A 5V/60A MODULE ATCR 33 S

N/A VSS-7453DG AMPLIFIER ATCR 33 S

5840-15-121-0389 393983A1 PANNELLO DI CONTROLLO LOCALE ATCR 33 S

5985-15-152-0297 383379A2 HPA ATCR 33 S

5840-15-121-0387 400115A2 OSCILLATORE ASSIEME ATCR 33 S

5840-15-152-0307 412160A1 RF POWER SENSOR ATCR 33 S


5840-15-121-8750 821401A1 PHASE DETECTOR ATCR 33 S


5985-15-008-7153 89S874P001 WAVEGUIDE SWITCH ATCR 33 S





ITEMS SUBJECT TO DLM REPAIR UNDER FIRM FIXED PRICE


NATO UNCLASSIFIED


NSN P/N DESCRIPTION SYSTEMN/A 05-00150-2 SCHEDA CCC ATCR-33S ENH

N/A A8202918700 FIRCO & DIVIDER ATCR-33S ENH

N/A 05-00102-2 SCHEDA MRCC ATCR-33S ENH

5840-15-194-4343 412490A101 HPA ATCR-33S ENH

5840-15-204-6217 A8201695501 DOUBLE PIF ATCR-33S ENH

5840-15-193-5713 A8203349801 DRIVER HPA ATCR-33S ENH

5841-15-004-9189 805291A1 CONVERTITORE ANALOGICO ACR 5S / ATCR 3T

5840-15-061-7417 206438A1 PILOTA TRASMETTITORE SIR-7

5840-15-063-2616 199601A1 RICEVITORE MEDIA FREQUENZA SIR-7

5840-15-063-4089 199628A1 MODULO TRASMETTITORE SIR-7

5820-15-166-7739 215378A1 MODULO 2KW SIR-7



6130-15-063-4104 47B125P002 ALIMENTATORE SIR-7

5961-15-102-5549 47B125P005 ALIMENTATORE SIR-7

5840-15-061-7422 191958A1 COUPLER SIR-M ATCR 33

N/A 373193-001 DSP 4 PAR-P2090

5960-15-205-6176 391496 TWT PAR-P2090

N/A 392011-060 System Control Panel PAR-P2090

N/A 391491-060 Channel Control Panel PAR-P2090


5998-15-207-2332 391495 EHT PAR-P2090


5998-15-207-2348 391511 CNTL/TRCK PAR-P2090

5998-15-207-2341 391514 TMR/EXP PAR-P2090


5998-15-207-2331 680409-020 Power supply HV PAR-P2090

5840-15-195-4863 391487 RX FRONT END PAR-P2090

5998-15-207-2342 391515 DOWN CONVERTER PAR-P2090

5998-15-207-2335 391827 FLOATING DECK PAR-P2090

N/A P7 FM-AA01 FIELD MANAGER FADR

6130-15-006-5700 A8203360900 ALIMENTATORE A71 FADR

6130-15-207-1507 A82033617A ALIMENTATORE FADR

5985-15-179-0882 A82412619 COUPLER FADR

5999-15-011-3847 A8401215600 HQTS FADR

5330-15-177-3236 A82422868 SLIP RING FADR

5915-15-011-2117 A8103947400 EMI FILTER SIR-M 5E

5840-15-201-2776 A8102107000 ASSIEME CONDENSATOR SIR-M 5E

5840-15-201-2773 A8201598100 TX ACTIVE CHAIN SIR-M 5E

7025-15-187-6628 A8203290300 MONITOR BARCO SALA APP

5840-15-120-1866 279707A1 PANNELLO COMANDI MARA

ITEMS SUBJECT TO DLM REPAIR UNDER FIRM FIXED PRICE


NATO UNCLASSIFIED


Annex N

Depot Level Maintenance (DLM) Report


NATO UNCLASSIFIED



NATO UNCLASSIFIED



NATO UNCLASSIFIED


Annex O

Acknowledgement of Receipt (AOR)


NATO UNCLASSIFIED



NATO UNCLASSIFIED


Annex P

Notice of Availability (NOA)


NATO UNCLASSIFIED
