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Start a new career, gain a qualification whilst earning a wage - check out what we have to offer.
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Steadfast Training is a nationally recognised provider of quality vocational
training and Apprenticeships. We work with employers and learners
throughout the East of England, East Midlands and Greater London.
We Specialise in the delivery of Vocational Qualifications and Apprentice-
ships within many sectors, including Business & Administration, Custom-
er Service, Health & Social Care, IT User, Management, Team Leading and
Warehousing & Storage.
All our assessors are qualified industry professionals with a vast experi-
ence within their occupational sectors. This ensures a quality service that
meets and understands the constraints in the modern workplace.
Our holistic approach to training requirements means you can ensure
that all the training needs for your company are quickly recognised
through our unique training evaluation programme. We are able to help
you access full and part funded qualifications via Apprenticeships, and
other core funding routes.
INTRODUCTION.
CONTENTS
Introduction………………………………………………….1
Business & Administration…………………………...3
Customer Service………………………………………….4
Information Technology………………………………..5
Warehousing & Storage………………………...……..6
Health & Social care……………………………………...7
Children & Young people’s workforce,,,,,,,,,,,,,,8
Team Leading………………………………………………..9
Management Skills………………………………………..10
For more information contact us on: 0845 22 32 401 or [email protected]
BUSINESS ADMINISTRATION
LEVEL 2 & 3 DOES THIS SOUND LIKE YOU?
Organised
A strong sense of responsibility
Presentable
Able to work on your own and as part of a team
Good communication skills
Interested in the processes of a business
Good computer skills
ABOUT THE COURSE
Over the duration of your programme you will learn the theory of business administration and gain the
practical skills and experience necessary to progress in this sector or related areas.
A qualification, with varied and practical content, to bring your performance up to that next level.
Whether you’re dealing with visitors, customer relations, diary management systems, organising and
co-ordinating events, filing, using telephone and IT systems and many other administrative responsibil-
ities this could be the best qualification for you.
JOB ROLES
One of the great things about Administration is the transferable skills it equips you with, therefore you
can go on to work almost anywhere.
Administrator / Business Support Officer
Marketing Assistant
Receptionist
Junior Legal Secretary
Personal Assistant (PA)
3
4
CUSTOMER SERVICE
LEVEL 2 & 3 DOES THIS SOUND LIKE YOU?
Organised
Customer focus
Presentable
Great people skills
Good communication skills
Adaptable
ABOUT THE COURSE
This course will concentrate on your high quality service and communication with customers. Customer
Service Level 2 and 3 has been designed for you to help deal with customer service within your daily job
role. This can range from working in an office to working in a public house. Covering a variety of themes,
this award is aimed at providing customers with a positive impression of yourself, processing customer
service information, making customer service personal, and dealing with customers face to face and on
the telephone.
JOB ROLES
This course will give you skills that will serve you well in a variety of industries.
Customer Support Agent
Customer Service Operator
Customer Service Team Leader
Customer Service Manager
Customer Relations Officer
For more information contact us on: 0845 22 32 401 or [email protected]
For more information contact us on: 0845 22 32 401 or [email protected] 5
INFORMATION TECHNOLOGY
LEVEL 2 & 3 DOES THIS SOUND LIKE YOU?
Skilled with computers and software
• Interested in new technology
• Able to problem solve
• Able to explain concepts in a simple way
• Can pick up new skills and concepts quickly
• Analytical and creative
ABOUT THE COURSE
If you use IT on a daily basis in your job role this course has been designed for
you. The awards covers a variety of IT skills some of which include trouble-
shooting, maintenance, internet and intranets and email. Having efficient IT
skills will help you work efficiently and smoothly in an increasing technological
world.
JOB ROLES
Administrator
IT support assistant
Receptionist
Finance Worker
Office Worker
For more information contact us on: 0845 22 32 401 or [email protected] 6
WAREHOUSING & STORAGE
LEVEL 2 DOES THIS SOUND LIKE YOU?
Skilled with computers and software
Organised
Good work ethic
Able to work well on your own and as a team
Can pick up new skills and concepts quickly
ABOUT THE COURSE
This qualification is for you if you work within a warehous-
ing environment. The award covers Health and Safety, re-
ceiving and dispatching goods, picking stock, maintaining
the quality of goods in storage and a variety of other work
related options.
JOB ROLES
Warehouse operative
7
HEALTH & SOCIAL CARE
LEVEL 2 & 3
DOES THIS SOUND LIKE YOU?
Reliable
Polite
Caring
A good communicator
Analytical and creative
Sociable
Trustworthy
ABOUT THE COURSE
These qualifications have been developed for employees who work
within the Health & Social Care sector including domiciliary care work-
ers, agency workers, NHS staff and residential care staff. The award
matches learner competence to the national minimum standard and
aims to further knowledge and understanding of the legislative policy
and procedure within the sector.
JOB ROLES
Care Worker
Home Care Assistant
Support Services Worker
Activity Co-ordinator
For more information contact us on: 0845 22 32 401 or [email protected]
8
CHILDREN & YOUNG PEOPLE’S WORKFORCE
LEVEL 2 & 3 DOES THIS SOUND LIKE YOU?
• Patient
• Responsible
• Enthusiastic
• A leader
• Caring
ABOUT THE COURSE
Level 2 will suit you if you work, or want to work, in a supporting role
as a nursery assistant, crèche worker or special educational needs
assistant. You want to work with children, but you'll generally work
under supervision. The Level 3 diploma is aimed at those people al-
ready working in the Children and Young People sector. For example,
you may be working as a child-minder, day care supervisor, Sure Start
worker, community nursery nurse or as a learning mentor
JOB ROLES
Nursery assistant
Crèche worker
Special educational needs assistant
Child-minder
Day care supervisor
For more information contact us on: 0845 22 32 401 or [email protected]
9
TEAM LEADING
LEVEL 2
DOES THIS SOUND LIKE YOU?
• Motivated
• Focussed
• Enthusiastic
• A leader
ABOUT THE COURSE
If you lead and motivate a team to achieve agreed targets, with limited authority for deploying resources,
this award could help you. It covers developing productive working relationships, encouraging innovation,
allocating and checking work, providing learning opportunities for the team and supports customer ser-
vice improvements.
JOB ROLES
Trainee/Assistant manager
Team leader
For more information contact us on: 0845 22 32 401 or [email protected]
10
MANAGEMENT SKILLS
LEVEL 3 & 5
DOES THIS SOUND LIKE YOU?
Focussed
Organised
Good work ethic
Able to work well on your own and as a team
A leader
ABOUT THE COURSE
Aimed at first line managers through to senior managers, these awards cover a variety of management
skills, some of which include: encouraging innovation, planning and implementing change, recruitment
and selection, managing budgets, projects, finance, customer satisfaction, promoting equality and diversi-
ty and developing and reviewing management frameworks.
JOB ROLES
From first line manager to senior management.
For more information contact us on: 0845 22 32 401 or [email protected]
0845 22 32 401
For more information, don’t hesitate to contact us on;
0845 33 32 401
Or e-mail us;
info@steadfasttraining,co.uk
Find us on;
Twitter: @SteadfastTr
Facebook: www.facebook.com/SteadfastTraining
Or visit our website: www.steadfasttraining.co.uk