REMOTE SELLER GUIDE

STEP 1

Log In to Manheim.com

Are scheduling or budgetary restrictions keeping you from making it to the auction? Now you can sell your vehicles right from your own computer!

With Manheim Simulcast Remote Seller, you control your sales and represent your inven-tory, no matter where you are: Approve, No Sale, and Counter Offer as you communicate to the block and bidders in real time.

Go to manheim.com and click on “Login.”

Enter your username and password.

Don’t Have A Manheim.com Account? Make sure you’re registered at auctionaccess.com, then visit manheim.com/signup/.

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For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

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REMOTE SELLER GUIDE

STEP 2

Navigate to Remote Seller

For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

From the Sell tab in the navigation header, choose “Simulcast Remote Seller.”

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For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

REMOTE SELLER GUIDE

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Select Your AuctionSTEP 1

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Choose your auction from the drop-down menu and click “Go.”

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Select Your SaleSTEP 1

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For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

Choose your sale and click on the lane number to enter.

Note that you may be asked to download the new Manheim Media plug-in. Follow your browser's instructions to install, or click here for help.

Don't have permission to install the plug-in? Contact your system administrator for assistance.

REMOTE SELLER GUIDE

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Start Selling!

The block will know you are online and in control of the sale—there’s nothing else you need to do.

Negotiating OffersIf you do not click “OK to Sell” and the bidding has stopped, the auction block will share these options with you.

To make a counter offer, enter the desired amountand click “Counter”—only the highest bidder and the block will see this offer.

OK to SellClicking “OK to Sell” will alert the block that the floor price was reached and you will accept any offer above that amount.

Communicating in Real TimeTo respond to bidder questions or provide more information to the block, you can send real-time instant messages. • To communicate with bidders, enter your text, click “All” and press “Send.” • To send only to the block, type the message, click “Block” and press "Send.”

For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

REMOTE SELLER GUIDE

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For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

FAQ 1 Who is eligible to participate in Remote Seller?Any AuctionACCESS dealer with Manheim.com access can be set up to represent his or her vehicles remotely.

» Non-commercial dealers don’t need to do anything except log in to the sale as a Remote Seller. Manheim will take care of the rest!

» Commercial dealers wishing to be set up for Remote Seller should contact Manheim Simulcast Customer Care at 1-866-MANHEIM (626-4346).

FAQ 2 Are there any additional costs associated with using Remote Seller?There are no premium fees to sell vehicles using the Simulcast Remote Seller application. All regular auction fees still apply.

FAQ 3 How do I ensure that my account is authorized?To create an account for Manheim.com, OVE.com, or Simulcast, please visit our Manheim Sign Up application. Not a licensed dealer? Register with AuctionACCESS to buy or sell in our wholesale marketplace.

FAQ 4 How long before the sale should I log in to Remote Seller?To represent a vehicle, you must log in before the auction block sets the starting price. If your vehicle’s starting price has already been set, you will have to wait for the next run in order to represent your inventory.

FAQ 5 How will I know when it’s time to sell my vehicles remotely?You will receive an OK to Sell button when your cars are crossing the block during a live sale.

FAQ 6 How will the block clerk know that I am online and ready to sell my vehicle?Block clerks receive an Ask Seller button on their machines; this indicates a seller is online during a live sale.

FAQ 7 How can I Counter Offer?The auction block will initiate the option to Counter Offer. When this screen is made available to you, it will display the asking bid for the vehicle. To propose a new amount, enter the desired amount and click “Counter.”

FAQ 8 How should I use the instant messaging feature?Instant messaging may be used to provide additional vehicle information to buyers or the block. It should not be used to negotiate sales or propose Counter Offers; these actions will be initiated by the block.

FAQ 9 Will I still need to come to the operating location after selling my vehicles with Remote Seller?No. After selling vehicles with Remote Seller, unless you have other on-site business to conduct (e.g., resolving title problems, etc.), it is not necessary to visit the operating location.

FAQ 10 Contact UsFor more information on Simulcast Remote Seller, contact Manheim Simulcast Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern.