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Stephens Inc.
Spring Investment Conference
June 3, 2009
2
Safe Harbor Statement
This presentation includes certain forward-looking statements that are based on our management's beliefs
and assumptions and on information currently available to our management. Forward-looking statements
include the information concerning our possible or assumed future results of operations, business
strategies, financing plans, competitive position, industry environment, potential growth opportunities, the
effects of future regulation and the effects of competition. Forward-looking statements include all
statements that are not historical facts and can be identified by the use of forward-looking terminology such
as the words ''believe,'' ''expect,'' ''anticipate,'' ''intend,'' ''plan,'' ''estimate'' or similar expressions. Forward-
looking statements involve risks, uncertainties and assumptions. Actual results may differ materially from
those expressed in the forward-looking statements. We do not have any intention or obligation to update
any forward-lookingstatements.
You should understand that many important factors, in addition to those discussed in this presentation,
could cause our results to differ materially from those expressed in the forward looking statements. These
factors include, without limitation, the significantly unfavorable economic conditions facing the United
States, the results and effects of the breach of our payment systems environment including the outcome of
our investigation, the extent of cardholder information compromised and the consequences to our business,
including the effects on sales and costs in connection with the system breach, our competitive environment,
the business cycles and credit risks of our merchants, chargeback liability, merchant attrition, problems with
our bank sponsor, our reliance on other bank card payment processors, our inability to pass increased
interchange fees along to our merchants, the unauthorized disclosure of merchant data, system failures
and government regulation.
3
Investment Highlights
One of the ten largest merchant processors in the U.S. ranked by
purchase volume
Differentiated sales and service organization driving growth
Merchant-centric business model
Deployment of 21st century proprietary technology
Seasoned management team
Strong track record of performance
Objective – to become the leading payment processor
for small and mid-sized merchants
4
Drivers of Card Growth
Same
Store
Sales
Advances in
Technology
Consumer
Card
Use
New Merchant
Acceptance
Proliferation in the number of
cards and use by consumers
Growing user base of cardholders
largely driven by debit cards
Financial incentives and rewards
offered by card issuers
Growth in prepaid cards
Recurring billing
Advances in payment processing
and telecommunication
technology
Contactless and RFID
technologies
Wireless terminals
Expanding new merchant
acceptance of bank cards
Fast food, internet, government
and business to business
Acceptance of bank cards
is necessary to remain
competitive
Growing same store sales
Displacement of cash and
checks at the point of sale
Providing customers with an
alternative to pay using a
bank card
Bank card purchase volume – 12.7% CAGR since 1998
Growing Industry Market Share
$74.7
$68.9
$43.3
$33.70
$25.0
$17.9$14.4$12.1
53
67
89
111
133
222
229
46
$0
$5
$10
$15
$20
$25
$30
$35
$40
$45
$50
$55
$60
$65
$70
$75
$80
2001 2002 2003 2004 2005 2006 2007 2008
Pro
ce
ss
ing
Vo
lum
e (
billio
ns
)
0
25
50
75
100
125
150
175
200
225
250
Me
rch
an
ts (
00
0s
)
1.1%
1.4%
0.9%
1.8%
2.0%
2.3%
2.9%
3.0%
6
Focus on the Future: Growth Drivers
Superior
Sales
Model
Modern Platform:
Scale
Economies
New Verticals
Broader Product
7
Unique Sales Model
Direct sales to the Merchant
Ensures flexibility/control to drive growth
Distribution channel leverageable across multiple products
Company and sales force share merchant economics
Compensation measurement: Gross margin
Sales compensation = % of Gross margin
Identical throughout entire sales organization
Results: Merchant Net Revenue growing at 15%
Goals: Double Relationship Manager count in next few years
The incentive structure of a commission-only system,
the control of a W-2 workforce
8
Merchant-centric business model
Educating small and mid-sized merchants to demand:
• Reasonable credit and debit processing costs
• Cutting edge security
• Processing experience of larger merchants
Challenges industry to replicate our “Fair Deal” pricing transparency
• Generating wide publicity in industry and trade media
Proved our merchant-first stance
• Heartland’s decision to pass through 100% of interchange reductions
from the 2003 “Wal-Mart” suit validated our claim of merchant
advocacy
• www.MerchantBillofRights.com
Proven track record of transparency and merchant advocacy driving customer loyalty
9
Product & Vertical Expansion
Petroleum product challenges
Existing product relies on 2 providers, high-cost solution
Overwhelming challenges to building connectivity
With Alliance acquisition, HPS takes leading position in Petroleum vertical
2nd largest acquiring vertical
Substantial barriers to entry
Sales Opportunities
HPS sales team gains access to highly competitive product
10
Fully-Integrated Proprietary Platform
HPS Exchange
Real-time authorization platform
86% of legacy Heartland transactions processed in Q1 09
Passport
Successfully transitioned merchants to proprietary back-end processing
platform during 2006
98% of active bank card merchants processed
Investment in fully integrated platform generates economies of scale
Network Services
Addition of 2.8 billion annual transactions brings HPS to new levels of scale
economies
Immediate telecom and other savings, plus long-term platform consolidation
benefits
AuthorizationUnderwritingDirect Sales Force AuthorizationUnderwritingDirect Sales Force AuthorizationUnderwritingDirect Sales Force
Heartland Payment Systems
11
Broadly Diversified Portfolio
R eta il
(18%) C onvenienc e &
L iquor S tores
(8%)
L odg ing (7%)
Automotive (7%)
Other
(13%)
P etroleum (3%)
P rofessiona l S ervic es (4%)R esta ura nts (39%)
Before Acquisition After Acquisition
R eta il
(14%)
C onvenienc e &
L iquor S tores
(6%)
L odg ing
(6%)
Automotive (6%)
Other
(10%)
P etroleum
(25%)P rofessiona l S ervic es (3%)
R esta ura nts
(30%)
Financials
13
Strong Financial Performance
$137.8
$186.5
$246.7
$294.8
$383.7
$0
$50
$100
$150
$200
$250
$300
$350
$400
2004 2005 2006 2007 2008
11.8%
17.4%18.2% 18.4%
20.2%
5%
10%
15%
20%
2004 2005 2006 2007 2008
Net Revenue Operating Margin
Note: Net revenue calculated as gross revenue less interchange, dues & assessments, and other pass-through costs
Ne
t R
ev
en
ue
(m
illio
ns
)
Op
era
tin
g m
arg
in %
14
Pro Forma Net Income
Heartland’s Growth in Profitability
1 2002 and 2003 Income Tax provisions are calculated using the 41.9% 2004 tax rate to remove the impact of valuation allowance
adjustments and application of NOLs.
2 Net income excludes impact of one-time lawsuit settlement gain.
3 Excludes extraordinary items - gain on sale, warrant expense, other.
4 2005, 2006, 2007 and 2008 Income Tax provisions are calculated using 37.3% tax rate
$5.2
$8.4
$19.7
$28.4
0
$10
$15
$25
$40
2003¹ 2004² 20053,4 20063,4
Ne
t In
co
me
(m
illio
ns
)
$5
$20
$30
$35
20073,4
$38.2$41.8
$45
20084
First Quarter 2009 Highlights
Transaction Processing Volume + 17.4%
Net Revenue + 23.4%
Card Revenue + 26.6%
Free Cash Flow* $11.7 million
Adjusted Net Income ** $ 5.4 million
Adjusted Earnings per FD shares** $ 0.14
15
* Non-GAAP Number – See Reconciliation on Website** Excludes Processing System Intrusion Costs of $12.6 million or $0.20 per FD share
16
Portfolio Accounting & Cash Flow Dynamics
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
$70,000
$80,000
$90,000
$100,000
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Year
HPS Cash Inflow
HPS Acctg Income
Annual Margin Attrition - 12%
Annual Margin Attrition - 15%
17
Free Cash Flow
Heartland continues to generate strong free cash flow while investing for growth
2006 2007 2008($millions)
Net Income $ 28.50 $ 35.90 $ 41.80
Depreciation & Amortization 43.40 53.80 68.20
Other¹ 2.70 6.20 7.40
Total Inflows 74.40 95.90 117.40
Signing Bonuses $ 33.70 $ 44.70 $ 45.50
Discretionary Buyouts 10.70 8.80 7.00
Capex² 8.10 9.70 18.40
Total Outflows 52.50 63.20 70.90
Free Cash Flow $ 22.10 $ 32.70 $ 46.50
¹ Excludes tax benefit from certain stock option exercises in 2006 and 2007
² Excludes Service Center Costs in 2006 , 2007 and 2008
18
Breach
January 12, 2009 - Malicious Software discovered in Processing System
Remediation immediately initiated and completed
Currently pursuing Industry’s only true end-to-end encryption
FAS 5 Accounting determines process for estimating costs
Expensing ongoing legal, accounting, consulting as incurred
First Quarter 2009: $12.6 million Pre-Tax, or $0.20 per share
Guidance considers potential impact on growth initiatives
More at: www.2008breach.com
19
Net Revenue $430 - $438 Million
Growth v. 2008
Total 12 - 14%
Organic 7 - 9%
EPS* $0.95 - $1.00
* Excludes impact of breach
2009
Guidance
Guidance
20
Investment Highlights
One of the ten largest merchant
processor in the U.S. ranked by purchase volume
Differentiated sales and service
organization
Merchant-centric business model
Deployment of 21st century
proprietary technology
Seasoned management team
Strong track record of
performance
Continued market share gains
Strong revenue growth
Earnings growth sustained