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Stepping Into Internship Program - Position DescriptionThe Australian Network on Disability’s Stepping Into program is a paid internship scheme that matches talented university students with disability with roles in leading Australian businesses.
Position Title
QLD Department of Housing and Public Works - ICT Intern
Location
Brisbane
Position Duration
A minimum of 152 hours, or 4 week’s full-time equivalent
Position Overview
Department of Housing and Public Works
Our vision is to work together with respect and compassion to influence change and deliver responsive services that build a healthy and connected Queensland.
Queensland Government Customer and Digital Group
The Queensland Government Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders. We provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government.
Our focus:
Customer – driving, customer satisfaction and confidence in Government services through digitally enabled channels and processes.
Service delivery – refining and implementing government and non-government platforms and service delivery models to improve efficiency quality.
Transformation – accelerating and coordinating whole-of-government service delivery transformation that is innovative, repeatable, data-driven and delivery-focused.
Workforce – developing and engaged, empowered and flexible workforce with the agility to readily respond to changing imperatives.
Ecosystems and partnerships – facilitating and strengthening sector collaboration with government and industry partners.
Transformation and Enabling Technologies Stream
Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au
The Transformation and Enabling Technologies (T&ET) stream delivers the services, solutions and technologies that empower Queensland Government (QG) agencies to provide high-quality services to Queenslanders. The stream has a heavy focus on partnering with QG agencies and industry to provide innovative, responsive and integrated services. Current areas of focus include:
implementing whole-of-Government strategies and emerging technologies
delivery of complex multi-agency ICT solutions
design, delivery and operation of client technology and whole-of-government infrastructure, including network and telecommunications connectivity, information and cyber security, cloud services and data centres
whole-of-Government
ICT category management activities and arrangements
cyber security services
open data policy and platform
whole-of-Government and cross agency data sharing and analytics and data management services
Enabling Services
Leads the architectural design, product and service management, stakeholder engagement, project management, risk management, vendor management and ITSM practice primarily to enable the delivery of CITEC services.
Information Technology Service Management Practice Team
The Information Technology Service Management Practice Team forms part of the Enabling Services stream and is the single point of contact for ITIL related assistance.
The team’s responsibilities include: ownership of ITIL ITSM frameworks, policies and procedures, Fostering a strong alignment between operations and the business, to reduce costs through improved practices to deliver services.
Your contribution:
Work closely with the Manager, ITSM Practice to review the current Knowledge Management framework and repository.
Working collaboratively with teams to document business requirements, to improve customer outcomes when using the Knowledge Management framework and repository.
Develop recommendations on business requirements and process improvements in relations to Knowledge Management.
Work closely with the Manager, ITSM Practice to implement business requirements and process improvements in relation to Knowledge Management.
The Information Technology Service Management Practice Team forms part of the Enabling Services stream and is the single point of contact for ITIL related assistance.
The team’s responsibilities include: ownership of ITIL ITSM frameworks, policies and procedures. Fostering a strong alignment between operations and the business, to reduce costs through improved practices to deliver services.
Required Skills
Analytical skills
General understanding of IT environments
Problem solving skills
Interpersonal skills
Communication skills
Attention to detail
Business Analyst skills
Knowledge of Microsoft suite of applications including Word and Excel.
Knowledge of Service Now and Splunk desirable, however support/on-the-job training in these applications can be provided.
Ideal Degree/Discipline
ICT,STEM, Business
Eligibility Requirements
Second last or final year of a relevant undergraduate or postgraduate degree
Australian citizens only
Identify as having disability
Candidates may be required to undergo a background check security clearance
Apply Here
www.tfaforms.com/420924
Contact the AND Programs Team at [email protected] or 1300 363 645 for further information.
Please be aware that all Stepping Into internships are paid placements. The employing organisation will pay the intern’s pro rata salary for the internship period (including superannuation) at a rate commensurate with the duties performed and abiding by Fair Work standards.
