Upload
ark-group-australia
View
137
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Citation preview
Getting Support for Governance and Data Quality
1
Friday, 11 March 2011
Agenda
• Defining Governance
• Executives and Good Governance
• Encouraging Broader Support For Data Quality
• Making the Business Case for Data Quality
• The Relationship Between Governance and Quality
2
Friday, 11 March 2011
My World
• Background
• Company
• Activities
3
Friday, 11 March 2011
My Background
• Co-founder Business Intelligence Group CORTEX - an online community of BI, PM, DWH, ETL and Analytic professionalswww.tbig.com.au/forums
• 20 years building analytic capabilities
• Oz Analytics - a blog about analytics with an Asia Pacific perspectiveanalytics.typepad.com
4
Friday, 11 March 2011
News Limited
• Publisher of
• 110 Newspapers
• 40 Magazines
• 30 major online sites
• Media assets including cable TV networks, TV channels, production companies, sports franchiseswww.newscorp.com
5
Friday, 11 March 2011
News Limited
• Each masthead has 450,000 - 1.3 million full text articles
• Multiple image libraries - 14.3 million images from 1.2 million assignments in library used in NSW
• Video libraries
6
Friday, 11 March 2011
My Role
• National Information Director
• Business owner of our information assets
• 4 major warehouses, 19 operational data stores
• 30+ reporting and analysis suites
• Data governance
• Analytic insights
7
Friday, 11 March 2011
Defining Governance
8
Friday, 11 March 2011
9
Governance and Data Quality
Friday, 11 March 2011
Data Governance
• Organising people, process and technology to manage data as an asset
• Also called:
• Information governance
• Master data management
• Data quality management
• Elements of BPM, risk and compliance
10
Friday, 11 March 2011
11
Friday, 11 March 2011
12
Friday, 11 March 2011
13
Friday, 11 March 2011
14
Friday, 11 March 2011
10 Signs You Need Governance1. You have to wait days to make/change a report
2. There are more than 100 requests pending
3. The commentary is larger than the report
4. The same words mean different things
15
5. You can't get an instant understanding
6. Multiple numbers for the same thing
7. The report is handcrafted
8. It takes longer than 5 minutes to view
9. You can't access the report
10. You manually validate key numbers
Friday, 11 March 2011
Executives and Governance
16
Friday, 11 March 2011
17
Friday, 11 March 2011
18
Friday, 11 March 2011
19
Friday, 11 March 2011
20
Friday, 11 March 2011
Governance @ News
• Formal governing body:
• Chaired by CFC
• Business heads of major divisions.
• NIMO
• Data and Analytics business communities
21
Friday, 11 March 2011
Governance @ News
22
Friday, 11 March 2011
My Top 5
23
Friday, 11 March 2011
“He’s charged with expressing contempt for data quality.”
Have C-level support
24
Friday, 11 March 2011
Garbage In Garbage Out
25
Friday, 11 March 2011
Concentrate on value adding analysis
26
Friday, 11 March 2011
Deliver Enterprise dashboards down to transactions
“We just want a dashboard”
27
Friday, 11 March 2011
Have a business driven (governed) analytic community
28
Friday, 11 March 2011
Broader Support For Governance
29
Friday, 11 March 2011
Meeting The Challenge
• DQ champions in business divisions.• Domain experts from across the enterprise
• Community based with full time leaders
• Data owners of every data item and measure:• Empowered to make decisions
• All business data and their definitions (including reference data)
• Enterprise performance measures and their calculation basis
• Solutions (business processes and IT)
30
Friday, 11 March 2011
Meeting The Challenge
• National coordination:• Monthly meetings to solve DQ issues
• Agree standard definitions
• Prioritise releases of data warehouse and reporting changes
• DQ with a purpose:• 26 capabilities needed to deliver business benefits
31
Friday, 11 March 2011
Meeting The Challenge
32
Friday, 11 March 2011
The Business Case For Data Quality
33
Friday, 11 March 2011
1. Real Examples• Drawn from recent reports
• Focus on existing and current management issues
• Establish materiality and/or risk (but materiality trumps risk every time)
• Simple (single page + position paper)
• Visualise or raw data (no motherhood statements)
• Provide solution
• State direct and strategic benefits
• Take ownership and deliver it yourself
34
Friday, 11 March 2011
2. Simple Key Trends• “Between now and 2020, the amount of digital
information created and replicated in the world will grow to an almost inconceivable 35 trillion gigabytes as all major forms of media”IDC iView, "The Digital Universe Decade – Are You Ready?" May 2010
• “Global mobile data traffic will increase 26-fold between 2010 and 2015 ... Mobile network connection speeds will increase 10-fold by 2015 ... Two-thirds of the world’s mobile data traffic will be video by 2015.”Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010–2015, February 2011
• Chinese-language content will dominate the internet by 2014Gartner 2009
35
Friday, 11 March 2011
36
Friday, 11 March 2011
37
The Internet Of Things
Friday, 11 March 2011
Digital Dominates
38
University of Southern California study, February 2011
1996 2007
Friday, 11 March 2011
Governance and Data Quality
39
Friday, 11 March 2011
Organising For The Future• BI is today a specialist art
• Governance and Data Quality are critical enablers
• We are now at a tipping point where business success comes from intelligence based on our ability to process BIG data
• This ability develops when a broader range of people are skilled in a range of BI skills
40
Friday, 11 March 2011
41
Friday, 11 March 2011
• Executives - Business people who consume highly structured reports or dashboards
• Analytic Experts - Business experts in structured analytic techniques and related toolsets
• Power Report Users - Business people who consume reports or dashboards frequently and who are highly skilled in the specific BI tool used
• Average, Regular Users - Business people who consume reports or dashboards frequently (typically each week)
42
Friday, 11 March 2011
• Casual Users - Business people who consume reports or dashboards infrequently (typically less than weekly)
• Data Entry People - Business people working in Call Centres, etc. that use transactional applications to create and modify data
• BI Application Developers - Experts in Presentation Layer toolsets that support data access and report writing. Examples include Business Object Universes and Frameworks in Cognos
• Data Integration Developers - Experts in ETL and data quality toolsets and methods. Examples include DataStage, Informatica, SAS and SQL
43
Friday, 11 March 2011
CEO/CFO/COO
DataCommunities
AnalyticCommunities
Centreof Excellence
• Access• Monitor and Analyse• Discover and Explore• Quality• Classify Data• Metadata Management• Data Profiling
• IM Strategy• BI Tool Evaluation and Selection• Content Management• Collaboration and Change• Implementation and Training
Business Organisation
44
Friday, 11 March 2011
CIO
EnterpriseArchitects
ApplicationDevelopment
Infrastructure
• Information Architecture• Application Interfaces• Data Warehouse Design
• Governance
• IM Application Development• Data Profiling• Project Management
• Database Administration• Operations Management
IT Organisation
45
Friday, 11 March 2011
Intelligence Organisation Chart
= People (Role)
= Function / Task
= Matrix Reporting Line
= Close Alignment of Function
= Direct Reporting Line
46
Friday, 11 March 2011
•Your commitment of people can grow as and when you decide to invest in intelligence.
•Here is a template for small, medium and large teams.
47
Friday, 11 March 2011
•And here are the roles needed for effective small, medium and large teams.
48
Friday, 11 March 2011
49
Friday, 11 March 2011
50
Friday, 11 March 2011
Social
• At News we are improving our intelligence capability by leveraging social media, content management and collaboration software
• Internally, this means creating communities and delivering technology to make them virtual but responsible for data, information and insights.
51
Friday, 11 March 2011
Technical Platform• Workflow and collaboration platform
• National standard
• Communities
• IM processes
• Definitions
• Training and support (wiki, FAQ)
• Project methodology
• Search
• SharePoint 201052
Friday, 11 March 2011
53
Collaboration
Community based
Friday, 11 March 2011
54
Workflow
Enterprise Integration
Friday, 11 March 2011
55
Google-like search of databases
Social Media
Friday, 11 March 2011
56
BPM
Role Based
Friday, 11 March 2011
Further Reading
57
Friday, 11 March 2011
Business Intelligence CORTEXThe online A & NZ community for DQ, DWH, ETL, BI, PM and Analytic professionals
Forums Research Jobs Local BI News & Events
www.tbig.com.au/forums
[email protected] +61 413 666 724
58
Friday, 11 March 2011