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Curriculum Vitae
Steven Gibson________________________________________________________
Personal Profile
I am a hard working, conscientious individual who will give 100% in job application and interest. I enjoy working under pressure and as part of a busy service team. I am flexible with a ‘can do’ attitude and have the ability to work to tight deadlines. I am self driven and and relish learning new skills.
Skills
Excellent Telephone Manner Good customer service skills both telephone and face to
face Confident, self motivated and enthusiastic Problem solver Good interpersonal skills Team Player Hands on approach Quick learner Open to change and new technology
Training and Qualifications
Volvo level 1 & 2 Technician - completed 1997
Volvo level 3 Diagnostician - completed 1998
Volvo Master Technician - completed 1999
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Volvo level 1 Service Advisor - completed 2000
Volvo level 2 Service Advisor - completed 2001
Assistant Aftersales Management Diploma - completed 2002
Volvo Customer Champion Accreditation 2013
Volvo professional Leader Association Accreditation – completed 2013
Motherwell Technical College – 1984 - 1986
Certificate in motor vehicle engineering parts 1 & 2
Previous Employment & Work Experience
Taggarts Motor Group (Volvo, Glasgow)
2010 - Present
Job Title: Service Manager
I am responsible for the smooth running of a very busy Service Department within Taggarts Motor Group. My duties are as follows:
Budget Control Overtime Payments Absence Technician Training New starter processing Staff Appraisals
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Purchase Ledger Collating relevant month end reports accurately and on
time Monthly forecasting Ensure all staff develop and maintain a good working
relationship with Customers and a high level of Customer satisfaction
Encourage staff to up-sell additional work identified during routine servicing and repair work
Liaison with Manufacturer Implementing Manufacturer recommendations
2006 – 2010 Taggarts Motor Group (Volvo, Glasgow)
Job Title: Senior Service Advisor.
My duties were as follows:
Assisting the Service Manager in overseeing the day to day operation of the Service Department
Dealt with customer issues Administer warranty claims Keeping work in progress to an acceptable level Covered Workshop Control in the event of sickness
and holidays
2003 – 2006
Murray Motor Group (Volvo, Glasgow)
Job Title: Workshop Foreman/Master Technician
My duties were as follows:
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Responsible for development and training of two apprentices
Quality control checks Customer contact face to face Pre visit phone calls to aid in successful diagnosis and
repair of customer vehicles Keeping work in progress to an acceptable level
1990 – 2003 Linn Motor Group (Volvo, Hamilton)
Job Title: Service Technician
My duties were as follows:
Carrying out service and repairs on customer vehicles Attended training courses in Daventry Achieved competence levels 1, 2, 3 & 4 Achieved Master Technician status
1986 – 1990
James Watson (Strathaven)
Job Title: Service Technician
1983 – 1986
George Wilson (Stonehouse) Ltd Job Title: Served Apprenticeship
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Hobbies & Interests
I enjoy socialising, football and being with family and friends.
References
Available on request.
Contact Information
Address: 28 Bowhill Road Chapelhall Airdrie ML6 8WL
Mobile No: 07890 816119
Email Address: [email protected]
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