8/14/2019 Stop and Smell the Flowers: CLS MEETS/EXCEEDS
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Ap r i l
NEWSin the
2004
How do our customers feel about us?
How does our staff feel about working
for Campus Life Services? The fact that
we met or exceeded our scorecard tells
us that were making signicant progress
throughout our organization. And thats
good news!
Excel in customer service
The Balanced Scorecard measured
the satisfaction level of our customers
in great detail, across all Campus Life
Services units. Out of a possible 5,
customers rated us a 3.9exceeding our
goal of 3.7. In laymans terms, they think
were doing an excellent job!
Much broader than the BSC survey,
the Customer Satisfaction Survey
implemented by the Vice Chancellor
for Administration and Finance
(VCA&F), compared our perceptions
against the perceptions of our
customers. We think we do a great job
- but do our customers agree?
CLS, like the other VCA&F units,
were scored on ten aspects of customer
service including Quality, Cost Effective,
Competent Staff, and so on. In 8 out of
10 measures, CLS scored 3.9 out of a
possible 5and thats a result we can
all be proud of!
A great place to work
The companion piece to the two
customer service surveys is the
Organizational Climate Surveythis
is all about how our staff feel about
working here. (continued)
Stop and smell the fowers: CLS MEETS/EXCEEDS BSC TARGETS
8/14/2019 Stop and Smell the Flowers: CLS MEETS/EXCEEDS
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Published by
Millberry Union 125 West00 Parnassus Avenuean Francisco, CA
94143-0232hone: 415/476-5997
ax: 415/476-3765www.cas.ucsf.edu
ny suggestions for our newsletteran be e-mailed to Mario Carmona
[email protected]>
April 2
Im taking a nice relaxing vacation withwife and son to Hawaii.
Looking forwardto spending some quality time together.Kevin Cuevas,
Transportation
At Work: Looking forward to summerslowdown to catch up. At Play:
Lookingforward to relaxing on the MayanRiviera at the end of
July.Tami Hedges, Documents, Media & Mail
I plan to visit 5-Star Comics inSouthern California... Ill
probably go toHollywood for a while (because I likethe freaks
there) and then Ill hit a realbeach and work on my melanoma.Robert
Kirkbride, Arts & Events
Im going to Disneyland!Ruth Pacquing, Finance
I am taking my parents back hometo Nicaragua for a family
reunion. Myparents are getting on in years, and itis important that
they make this trip andcontact family members that they havenot
seen in years. Ill be their chauffeurand tour guide. We also plan
to travelto Costa Rica to visit other family wehavent seen in a
long time. It will be awonderful trip for my parents!
GraciasOswaldo Robelo, Housing
Again, we want to
acknowledge Cam
Life Services staff
their efforts on be
of UCSF. These f
have reached mile
years of service.
Congratulations,
Thank You and ke
up the Good Work
RETAIL
Anthony C. Lum5/17/2004 5 yea
FINANCE
Amanda O. Navar
5/21/2004 5 yea
Guy D. Rainey
5/4/2004 5 years
FITNESS &
RECREATION
Wayne T. Hiroshim
6/12/2004 30 ye
Tracey A. Gearlds
6/27/2004 25 ye
Katherine T. Kuo
6/1/2004 5 years
TRANSPORTATIO
Angie Amuzie
5/1/2004 25 yea
John T. Nitis
5/1/2004 20 yea
Wilfredo S. Ferna
6/1/2004 15 yea
Joe Nashif
6/14/2004 5 yea
James A. Mixon
6/28/2004 5 yea
DOCUMENTS,
MEDIA & MAIL
Roselyn J. Musall
4/20/2004 5 yea
plans for the summer?What are your
Rewards Recogniti
Staff Communication ForumPlans are now underway to directly
address results from
he CLS Organizational Climate Survey. We are inviting
taff and managers to participate in an upcoming Staff
Communication Forum to begin an active dialogue on
mportant issues raised in the survey. More details are
oming soon. If youd like to be a forum participant, please
ontact, Barbara Jones at [email protected] orTracey
Gearlds at [email protected]
Campus Life Services Newsletter Team
arbara Jones, Fearless Leader
Monica F. Mapa, Editor-at-Large
ames Wright, Production Rock Star
rian Camarao, Artistic Genius
Mario Carmona, Roving Photographer
Contributing Writers
Julie Brown
Mario Carmona
Stella Hsu
Barbara Jones
Monica F. Mapa
Steve Leonoudakis
Great scores, Great staff
Campus Life Services staff were asked to rate
a variety of issues and workplace characteristics
including Leadership, Job Satisfaction,
Communication, Career Development, Quality ofWork Life, and a
host of other measures.
Overall, staff rated CLS at 4.0 out of a possible 5
again in the excellent range, and an improvement
over the previous survey score. These scores tell
us that our efforts at providing a supportive work
environment are beginning to make a difference.
EOS Last but not least
Last year, many of you also completed the UCSF
Employee Opinion survey (EOS) . It measured
how UCSF staff regards both the general work
environment at UCSF and Campus Life Services as
a whole.Our employees scored CLS equal to or better
than the UCSF campus norm, especially in the
areas of Organizational Climate, Communication,
and Decision Making.
Whats Next?We scored well but theres always room for
improvement. Stella Hsu and your CLS directors
are currently developing improvement plans based
on the survey results. As soon the initiatives are
nalized, the plans will be shared with all staff.
Where to get more info
A meeting is now in the planning stages to
share more survey information with staff. If youre
interested in attending, please contact Julie Brown
at 476-0401.
Keep checking the CLS website at
www.cas.ucsf.edu for news and updates.Thank you all again for a
terric job!
his issue of In the News is printed on Re-Vision paper which is
a blend of tree-free Kenaf & 100% pcw recycled content,
available at UCSF Reprographics
