NSO Roles and Responsibilities
Storage Management Engineer
A Storage Management Engineer is responsible for the management
of NetApp solutions in NetApps
Managed Services customers environment to take advantage of
virtualisation and storage saving
technologies.
Daily activities and responsibilities include (but are not
limited to):
- Day-to-day management of customers storage environment
- Installation/Upgrades of storage
hardware/software/firmware
- Repairs (break-fix, and preventative maintenance)
- Monitoring and reporting of deployed infrastructure capacity,
performance, availability,
efficiency
- Raise and complete changes adhering to the customers change
management standards
- Configuration and management of quota/access policies
- Completion of required customer and NetApp
training/certification
- Proactively respond to error conditions in storage
environment
- Manage and Update task and process documentation
- Provide requested information for audit purposes
- Become a trusted advisor to customer and the account team.
- Works with NetApp GSC on support cases.
- Adheres to Service Management Framework.
- Successfully handles customer interactions for maximum
customer satisfaction.
- Some after-hours/on-call work.
- Proactively works autonomously or as part of a team
- Management/resolution of incidents and service requests
- Provides assistance to greater NetApp team if/when
required.
- Deploys and Configures Infrastructure Solutions
- ONTAP Implementation and Configuration
- Infrastructure/Solution Performance Tuning
- Completes/Updates Operational Documentation for deployed
NetApp Solutions
- Upgrade of firmware
- SAN implementation and Fabric Configuration
- Migration Planning and Execution.
- Aligns NetApp Service Delivery with ITIL standards.
