�Literacy profile: Storekeeper/Warehouse worker

Reading tasks

“Read” implies that the person reads and understands.

Read signs and short texts

• Manufacturedsafetysigns(pictogramsandoneorfewwords)

• Handwrittenorcomputergeneratednotices(shortsentences)

• Labelsonproductsandpallets

• Serialnumbers,stocknumbersandcodes,jobabbreviations,datesandothercodes

• Informationfromthedisplayofscanningdevices

Read charts, graphs and tables

• Weightrestrictioncharts(tableformat)onforkhoist

• Maps(courierzonemap,NewZealandmap)forcouriertickets

• Mapofstocklocationsinwarehouse

• Productionstatistics

• Qualitystatistics

• NZQARecordofLearning

Read forms on job

• Inwardsgoodsdocumentation,packingslip

• Pickingdocumentation–pickinglist,despatchinstructions

• Outwardsgoodsdocumentation–consignmentslip,deliveryinstructions

• Qualitycontrolchecklists

• Healthandsafetyforms

Read instructions

• Standardoperatingproceduresorstandardisedjobinstructions

More complex reading tasks

Read employment related documents

• Leaveforms

• Jobdescriptions

• Employmentagreement

• Codeofconduct

• Performancereviewforms

• Trainingagreements

Read training materials

• Forspecificcoursese.g.forkliftlicensing,healthandsafetytraining,firstaidtraining,MAFbiosecuritytraining,dangerousgoodstraining,foodsafetytraining

• Foracceleratedassessment(complex,involvinginformationfrommorethanonesource)

• Reading• Writing

• Speakingandlistening• Numeracy

• Criticalthinking• Technology

LiteRacy pRofiLe:

Storekeeper/ Warehouse worker

www.workbase.org.nz

�Literacy profile: Storekeeper/Warehouse worker

Reading skills

Matchnumbersoridentifiersacrossdifferenttexts.

Recognisethefeaturesofarangeoftextse.g.packingslips,pickinglists,dispatchdocumentation,standardoperatingprocedure.

Interpretinformationfromgraphicalmateriale.g.tables,pricelists,partslists,maps.

Followwritteninstructions(mayincludediagrams).

Recognisenumberformatse.g.serialnumbers,productnumbers,phonenumbers.

Predictwhatwillbecontainedinatext.

Skimatextfor“gist”.

Scantext/table/labeltofindspecificpieceofinformation.

Identifythemainpointsfromapageoftext.

Underpinning knowledge / understanding

Commonvocabularyandabbreviations.

Technicalvocabularyandabbreviations.

These skills require mastery of other skills such as word recognition, interpreting meaning.

�Literacy profile: Storekeeper/Warehouse worker

Write short notes

• Notationsongoodsdocumentation-checkoff- initials- numbers- weight- cubicmetreage- timesanddates

• Numbers(e.g.1of3)anddeliveryaddressongoodsorpallets

Complete forms and questionnaires independently

On job

• Damagereport

• Despatchschedule

• Inwardsgoodsrecords

• Stocktakingforms

• Biosecurityforms

Employment related

• Timesheets

• Leaveforms

• Employeedetailsforms

Complete forms with the assistance of others

• Healthandsafety–hazardnotification,incidentform

• Qualitycontrolchecklist

Write for training / learning purposes

• Writeanswerstoassessmentquestionsforunitstandardassessment,MAFanddangerousgoodstraining

• Completeacceleratedassessmentworkbook(morecomplexwritingdemand)

Writing tasks

Writing skills

Writesimplecorrecttextinappropriateplacesandinappropriateformatsonjobsheetsandformse.g.- stayontheline- userecognisablespelling andabbreviations- uselegiblelettering.

Completeformsusingnumbers,singlewords,shortsentences- handwritingmustbelegible- abbreviationscanbeused- spellingmustbeunderstandable, butcorrectspellingnotimportant- grammarandpunctuationmust beunderstandablebutdonot needtobe100%correct.

Writeshortanswerstoassessmentquestions- handwritingmustbelegible- abbreviationscanbeused- spellingmustbecorrect- grammarandpunctuationmust beunderstandablebutdonot needtobe100%correct.

Underpinning knowledge / understanding

Whenthecustomerwillseetheform,handwritingandspellingmustbeclearandlegible.

Purposeofformstobecompleted.

�Literacy profile: Storekeeper/Warehouse worker

Speaking and listening tasks

Speaking and listening skills

Speakclearly.

Useactivelisteningskillse.g.- repeatmessagebacktosender- summariseinstructions inownwords- followingtechniquese.g.saying “aha”or“okay”asyoufollow whatsomeoneissaying.

Askforassistance.

Giveinformationinasensibleorder.

Usesuitablebodylanguage.

Usequestioningtechniquesincludingusingopen/closedquestionstogaininformation,checkunderstandingandencouragefurtherdiscussion.

Readinformationoutloud.

Discusstopicswhichareappropriateinworkcontext.

Uselanguageappropriatetosituationandperson.

Plananddeliveroralinstructionsinalogicalorder,andtosuittheaudience.

Checkthattheotherpersonhasunderstoodwhatyousaid.

Underpinning knowledge / understanding

Communicationisatwo-wayprocess.

Thereisarangeofspokenlanguagestyleswhichchangewithpurpose,topicandaudience.

Therearewaysofmakingpositiveandnegativestatements.

Therearewaysofinitiatingandconcludingconversations.

Summarisingcanbeusedforcheckingandclarification.

Pronunciationandtonecanaffectthecommunicationprocess.

Messagesareconveyedbybodylanguageandfacialexpressions.

Therearebarrierstocommunication,especiallycrossculturalcommunication.

• Discussworkwithcolleagues- ownjobprogress- askingandoffering assistanceonotherjobs

• Readoutstockliststocolleaguee.g.readpickinglistwhilesomeoneelsetakestheitemsfromtheshelves,readitemsfrompackingslipsosomeoneelsecancheckthattheyareonpallet

• Reportproblemsorissueswithstocktosupervisortocorrect

• Listentoandcomprehendjobinstructionsfromsupervisor(workinstruction)

• Listentoandcomprehendverbalexplanationsandtraininginstructionsfromsupervisor/trainer

• Participateinmeetings

• Answerqueriesfromcustomersonthetelephoneandface-to-face- greet- askquestionstoidentify theproblem- explainproblemtocustomer usingnontechnicaljargon- explainnextstepsor correctiveaction

• Contacttransportorcouriertorequestinformationorpickup

• Provideoralinstructions/trainingfornewstaff

• Participateinworksitecommitteese.g.healthandsafety,workimprovementprocesses

• Discussissuessuchasemploymentconditionsandworkplaceconflictsituationswiththeappropriatepeople(supervisors,colleagues)

• Acceleratedassessment- describeworkactivitiesand answerassessor’squestions

�Literacy profile: Storekeeper/Warehouse worker

• Addupandrecordnumbersofitemswhenpicking,despatching,receivingorstocktaking

• Calculatehowmanyboxesorinnersofanitemareneededtofillanordere.g.itemcomesinboxesof12andcustomerwants36

• Interpretnumericalcodes

• Whenselectingproduct,matchbatchnumbers

• Weighorders

• Workoutcubicmetremeasurementsofstockonpallets

• Recordweights,cubicmetreage

• Ensurethereareuniformnumbersofboxesoneachlayerofapallet

Numeracy tasks

Add,subtract,multiplyanddividewholenumbersanddecimalnumbers.

Performcalculationsusingacalculatore.g.add,subtract,multiply,divide,cubicmetreagecalculation.

Use12or24hrclocktoestimate,measureandrecordtime.

Estimateusingmetricmeasuringsystemse.g.width,length,depth,volume,weight.

Measureaccuratelyusingmetricmeasuringsystemse.g.width,length,depth,volume,weight.

Interpretnumericalinformationcontainedingraphsandtables.

Usegraphicalmapkeys/zones.

Underpinning knowledge / skills

Numeracyskillsaredependentonpeopleunderstandingtheconceptsandprinciplesthatunderpinanaction.

Thisprofilefocusesontheskillsrequiredforthejobrole.

Examples of underpinning knowledge / skills might include:- understanddecimalnumbers anddecimalplaces- understandwhatnumerical conceptsmeanandwhatthey areusedfor- recognizearangeofformats forpresentingdatae.g.pie graph,pictogram,barchart- roundnumbersupanddown- countonandcountbackto reachrequirednumber.

Numeracy skills

�Literacy profile: Storekeeper/Warehouse worker

critical thinking tasks

Applyasystematicapproachtofindingdiscrepanciesbetweenlistsofstockandactualstock.

Applyknowledgeofsafetyrequirements/principlestoworkpractice.

Identifyifyouhaveenoughknowledgeandskilltotakeactiononown.

Identifywhenyouneedassistancefromothers.

Understandthequalityassuranceprocessandtheimplicationsofthisforyourworkrole.

Applyknowledgeofefficientworkpracticestodeterminethemosteffectivewaytocompletethejob.

Recallandfollowspecifiedprocedurestodealwithcontingencies.

critical thinking skills

• Judgeifyoucandothejob(skills,knowledgeandexperience)andaskforassistanceifnecessary

• Dealwithcontingencies- stocknotavailable- brokenordamagedstock- documentationmissing- qualitycontrolissues- biosecurityissues e.g.pestspresent- healthandsafetyincidents- accidents

• Determinehowandwheretostoregoodsforbestpickingflowandsafetyoutcomes

• Determinebestordertopickstockin(efficientmovementaroundwarehouse)

• Identifydiscrepanciesbetween- actualstockandrecords oncomputer- inwardsgoodsreceived anddocumentation- stockonpalletagainst pickinglist

• Takeactiontoresolvediscrepancies

• Stackitemsonpalletinapatternthatwillbestableandsecure

• Stackuniformnumbersofcartonsoneachlayerofpallettohelpwithcounting/tallying

• Identifyhowtopackfragileorunusuallyshapeditemssothattheyareprotectedintransit

• Determinebestwaytopacktruckorcontainer,consideringhowgoodswillbeunloaded

• Worksystematicallythroughrecordstoidentifywhereordersareinthesupplychain

�Literacy profile: Storekeeper/Warehouse worker

Notes:

Thisprofilerelatestostorekeeper/warehouseworkersandisbasedonrolesfromanumberofcompanies.

Theprofilerepresentsacombinedskillset.Individualswillhavestrengthsandweaknessesacrosstheareasofworkplaceliteracydescribedintheprofile.Storekeeper/warehouseworkerswillalsousedifferentcombinationsoftheskillsidentifieddependingonwheretheyareatintheirtraining.

Differentcompaniesmayrequirestafftouseslightlydifferentsubsetsofskillsfromtheprofile.Insomeinstancescompaniesmayhaveadditionaltasksandskillsrequiredoftheirstaff.Thedifferenceswilldependonthecompanysystemsandmanagementstructure.

• Usescannersandbarcodetechnologytolabel,trackandtracestock

• Lookupjobrecordsoncomputersystem

• Enterdataontocomputersystemtorecordprogressofgoodsmovements,printofflabels,closeoffjob,sendnotifications.Usuallyinvolvesselectingoptionsfromdropdownmenusorenteringsinglewordsornumbers.

technology related tasks

Workbase: the New Zealand Centre for Workforce Literacy Development2VermontSt,Ponsonby,Auckland,POBox56571,DominionRoad,Auckland,NewZealand.Phone:093613800Fax:093763700www.workbase.org.nz

Operateacomputer- startthecomputer- loginifneeded- startappropriateapplication- exitappropriateapplication- turnoffcomputer.

Identifyelementsofcomputerapplicationandassociatethetypeoffunctionalityexpectedoftheelement- menusandmenuoptions- commandbutton- icons -formatting -mousepointers (pointer,I-Bar,move/resize) -createachart -spell-check- toolbars- combo-boxes,checkboxes, radiobuttons.

Identifyappropriatecomputerapplicationfortask

Enterorupdatedatausingacomputer- keyboardskills- mouseskills- otherinputdevices e.g.scanner,voicerecognition, tablet.

Underpinning knowledge

Understandlinksbetweencomputerdisplaysandjobtrackingsystems.

Applyknowledgeoforganisationpoliciesaboutcomputerusewhenusingthecomputersystem.

Understanddifferenttypesofcomputerfileandtheirpurpose–document,application,system.

technology skills

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