Strategic Management _ HR Certification Essentials - PHR _ SPHR _ GPHR Exam Essentials.pdf

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  • PHR / SPHR / GPHR Exam EssentialsSaturday, 13 July 2013 - 20:06

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    Strategic Management

    1. The four stages in the life cycles of a business are:

    Recruiting, hiring, promotion, evaluationa.

    Introduction, growth, maturity, declineb.

    Job analysis, job design, description, job evaluationc.

    Planning, implementing, evaluating, revisiond.

    2. The job characteristics model includes:

    Implementation, attitude surveys, responses, feedbacka.

    Motivation factors and incentivesb.

    Skill variety, task identity, task significance, autonomy, feedbackc.

    Job analysis, task significance, feedbackd.

    3. The dimensions from Hoffstedes famous study on IBM employees are:

    Power distance, individualism, masculine/feminine, uncertainty avoidance, long term orientationa.

    Internal standards, training, qualityb.

    Management commitment, individualism, masculine/feminine, uncertainty avoidance, long term orientationc.

    Jobs, teams, training, quality, feedbackd.

    4. Which is not an example of the life cycle stages of Human Resource development?

    Introductiona.

    Growthb.

    Middle Agec.

    Maturityd.

    5. The strategic role of HR Management includes:

    Planninga.

    Attainment of organizational objectivesb.

    Viewing the strategic role of HR management in the same context as financial, technological, and other resourcesc.

    All of the aboved.

    6. Employers must consider which one of the following geographic and competitive concerns in making HR plans?

    Employee resistance to geographic relocationa.

    Organizational restructuringb.

    Balancing work and familyc.

    Education and employment shiftsd.

    7. Human resource management is conducted to achieve_______________ goals.

    managementa.

    supervisoryb.

    individualc.

    organizationald.

    individual and organizationale.

    8. Which is an HR practice typical of an organization that can be defined as prospector?

    promote from withina.

    external staffingb.

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  • less trainingc.

    extensive trainingd.

    b and ce.

    9. Which of the following methods is not a mathematical method for forecasting HR demand?

    simulation modelsa.

    productivity ratiosb.

    estimatesc.

    statistical regression analysisd.

    10. In the future, HR managers will have to deal with all of the following workforce changes, except.

    a more racially diverse workforcea.

    a skills shortfall among workersb.

    an abundance of entry level workersc.

    an older workforced.

    11. All of the following could be considered steps in forecasting, except:

    Understanding external conditionsa.

    Projecting future staffing requirementsb.

    Projecting the supply of laborc.

    a job analysisd.

    12. Which one of Hefstedes cultural dimensions describes how cultures seek to deal with the fact that the future is not perfectly predictable?

    individualism/collectivisma.

    power distanceb.

    uncertainty avoidancec.

    masculinity/femininityd.

    13. What is a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality

    and productivity?

    scientific managementa.

    total quality managementb.

    continuous learningc.

    trickle-down managementd.

    14. What is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness?

    mergera.

    downsizingb.

    consolidationc.

    buy-outd.

    15. The process of analyzing and identifying the need for availability of human resources so that the organization can meet its objectives is known as:

    Strategic Planninga.

    SWOT Analysisb.

    Human Resource Planningc.

    Organization Planningd.

    16. A workweek in which a full weeks work is accomplished in fewer than five days is known as:

    Flextimea.

    Virtual Officesb.

    Compressed Workweekc.

    Telecommutingd.

    17. A reduction in the size of an organizational workforce is known as:

    Downsizinga.

    Layoffb.

    Outplacementc.

    Terminationd.

    18. Development of a business strategy includes:

    External scana.

    Internal scanb.

    Employee dislikesc.

    A and Bd.

    19. A unique capability in the organization that creates high value and that differentiates the organization from its competition:

    SWOTa.

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  • Organizational cultureb.

    Core competencyc.

    None of the aboved.

    20. What organization/industry life-cycle is high risk and entrepreneurial spirited:

    Shakeoutsa.

    Embryonicb.

    Growthc.

    None of the aboved.

    21. What is the primary purpose of an HR audit?

    To measure turnover.a.

    To evaluate the effectiveness of an organization.b.

    To compare results to industry standards.c.

    None of the above.d.

    22. In an organizational structure, what is centralization?

    The degree to which decision-making authority is restricted to higher levels of management.a.

    The degree to which decision-making authority is given to lower levels in an organizations hierarchy.b.

    The hierarchical division of labor that distributes formal authority and established how criticalc.

    decisions will be made.d.

    A combination of A and C.e.

    23. What three categories is organization development divided into?

    Interpersonal, personal, executive.a.

    Interpersonal, technological, structural.b.

    Technological, specializations, interpersonalc.

    Processes, structural, groupings.d.

    24. In general, organizational development focuses on change. Which of the following are common characteristics of change?

    Organizational change moves away from the familiar.a.

    People resist having change imposed on them.b.

    People see change as a loss of something.c.

    All of the above.d.

    25. What are line units?

    Work groups that perform specialized services for the company (example: accounting).a.

    Work groups that assist the specialized service departments.b.

    Work groups that conduct the major business of the organization (example: production workers).c.

    Work groups that assist the employees who perform the major business of the organization.d.

    26. What is the goal of diversity training?

    To create sensitivity.a.

    To help people be aware of cultural differences.b.

    To teach people to respect the rights and ideas of people who are not like them.c.

    All of the aboved.

    27. According to the DOL (Department of Labor), which of the following is not an important characteristic of a profession?

    Researcha.

    Credentialingb.

    Opportunity for advancementc.

    Code of ethicsd.

    28. In the strategic HR planning process, which of the following should be completed first?

    Define the organizational missiona.

    Scan the environmentb.

    Forecast internal HR supply and demandc.

    Complete a human resource inventoryd.

    29. Succession PlansC

    Examine employee flows in, up, down, across and out of the organization.a.

    Are a snapshot of key positions and the availability of replacements from current workforce.b.

    Anticipate managerial staffing requirements and develop high quality employees to satisfy these needsc.

    Are used to justify the cost of developing and implementing HR programs.d.

    30. What is the most important step of setting up an HRIS (human resource information system)?

    Prepare a request for proposal.a.

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  • Analyze needsb.

    Select a systemc.

    Implement the systemd.

    31. Which of the following is not a way that a company can set up its departments?

    Structurala.

    Functionalb.

    Divisionalc.

    Customerd.

    ANSWERS:

    1. B

    2. C

    3. A

    4. C

    5. D

    6. A

    7. E

    8. E

    9. C

    10. C

    11. D

    12. C

    13. B

    14. B

    15. C

    16. C

    17. A

    18. D

    19. C

    20. B

    21. B

    22. A

    23. B

    24. D

    25. C

    26. D

    27. C

    28. A

    29. C

    30. B

    31. A

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