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Strategic Plan Initiatives at
Local Governments Energy Efficiency Programs:
Online Permitting
City of El Segundo
Sam Lee
Olivia Ortiz February 11, 2013
Process/Agenda
Followed our current process
Kept most, altered some, created new
Example - How do verify contractor is who they say
they are?
Goal – Keep it simple
Customer focus – from their perspective
Descriptions – questionnaires
Go through a permit
Next
Marketing
• T-shirts
• Pens/Tape measures
• Web Wednesday
• Calling owners
Water Bill
Parking
Ticket
Emergency
Response
Library
E-Books Job
Applications
Library
Catalog
Rec
Classes