Strategic Planning: How to Create and Implement a Plan to Achieve Your Vision for Your Laboratory

8/13/2019 Strategic Planning: How to Create and Implement a Plan to Achieve Your Vision for Your Laboratory.

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Strategic Planning:How to Create and Implement Achieve Your Vision for Your L

2011 ASCP Annual Meeting

, ,Director Director (ret.)

CA State PH Lab San Francisco PH

APHL Member Consultant APHL Member C


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Objectives

Explain the components of a laborato

plan

Explain how to develop a strategic pla

Creating and Implementing your Strategic Plan


Compose the right strategic goals and

Explain why the process of developing

strategic plan is critical to its successimplementation


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Objectives cont.

Illustrate the importance of operational p

explain their relationship to the success

strategic plan goals, objectives and its co

updating



Employ monitoring and evaluation (M&E

objectives in the laboratory setting

Explain the importance of M&E in all are

laboratory

Identify ways to strengthen and improve

methods of M&E


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Content Outline

1. What is a lab strategic plan

Vision and mission statements

SMARTER goals and objectives



2. Implementing a lab strategic plan

Operational plan

Change management

3. Monitoring and evaluating a lab strate


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1. The Strategic Plan




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Why?

Laboratories are organizations, too

Planning is necessary for:

Resource allocation

O erational effectiveness



Providing appropriate laboratory service

current and future needs

Adapting to constantly changing techno

political, social environments


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Strategic Planning Determines

1. Organizations direction over time

2. The plan to get there

3. Ongoing assessment (PDCA)



4. Criteria for success

If you cant measure it,

you cant improve it.


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Define roles,

prioritiesand interventions

Needs

Assessment

Where are we? What should

we do?

Do

this

C


Strategic

Plan

Annual

Operation

Plans

What will w

every year

What will we be

doing in five years?


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Tasks of Strategic Management

1. Form strategic vision

2. Set strategic objectives

3. Design strategy


PLAN

ACT


4. Implement and execute

5. Evaluate performance and initiate

actions


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Key Components of Laboratory Stra

1. Vision and Mission

2. Organizational framework

3. Policy, legal and regulatory framewo

4. Human resources



5. Laboratory services (diagnostic)

6. Laboratory support services

7. Laboratory networks

8. Laboratory quality systems

9. Monitoring and evaluation of laborato


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Start with Vision and Mission Statem

Vision

Defines the future aspirations of the or



Broad but clear statement of:

1. What the organization does

2. Who it serves

3. How it does its work


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How Do We Develop a Vision?

How do our stakeholders see us?

How do we want to be seen in 5 ye

Envision how we would change th



percep on o e a ora ory sys em


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Mission Statement: Reason for Exis

Encompass all programs and serv

Should be brief

Long-lasting



Guide to what is done and how it i

How is your organization different

others?

How is your lab system different?


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Mission Answers

1. What functions does the organiza

perform?

2. For Whom are the functions perfo



3. ow are e unc ons u e

4. Why does the organization exist?


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Example of Vision and Mission State

Commercial Laboratory

Vision:

Dedicated people improving the health



innovation.

Mission

We will be the undisputed world leader

diagnostic testing, information and serv


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Example of Vision and Mission State

CDC Vision for the 21st Century

Health ProtectionHealth Equity



Collaborating to create the expertise,

and tools that people and communitie

protect their health through health p

prevention of disease, injury and disapreparedness for new health threats.


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How Would You Improve this Missio

Statement?Hospital Dept of Lab Medicine Mission Stat

The department is concerned with supporting

activities through the provision of accurate and

laboratory information on blood, body fluids an



specimens, as well as providing and consulta

staff. Department sections include Phlebotomy

Andrology, Hematology, Chemistry, Special Ch

Microbiology and the Blood Bank. Support ser

provided by Laboratory, Information Systems,

Processing and Client Services.


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One Suggestion

Hospital Dept of Lab Medicine Sugges

Statement:



provision of accurate and timely clinica

information and consultation to the sta


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Strategic Goals and Objectives

Goal: Written statement describing baccomplishments necessary to fulfill



measureable targets of achievemengoal

Be realistic in defining goals/obj


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SMARTER Goals/Objectives

The objectives must be: SMART OR S

Specific

Measurable



Realistic

Time

Extending capabilities (challenging)

Rewarding the challenge


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SWOT Analysis - Definition

A tool used to organize and analyze th

that will impact organizational effectiv


Stren ths


Weaknesses

Opportunities

Threats


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SWOT Success

1. Requires objectivity involve all

stakeholders

2. Involve all levels of leadership and



3. Involve customers

4. Open atmosphere where no fear o

expressing viewpoint


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SWOT Matrix

Situational analysis/environmental

your internal and external environm

assessment of the laboratory and



Organize significant issues in SWO

Internal successes (strengths)

Internal gaps (weaknesses)

External resources (opportunities)

External problems and gaps (threats


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SWOT Analysis Framework


Strengths Weak

Opportunities S-OW


ThreatsS-T

Strategies

W

Stra


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Using the SWOT Matrix

Keep focus on what is important

Develop strategies (strategic initia

Based on strength that relates to opp



n response o wea ness a re a es

Think strategically


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Vision without action is merely a dr

Action without vision just passes th

Vision with action can change the w








Joel BarkerJoel BarkerJoel Barker


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Activity

Individual Exercise:

Complete a SWOT analysis for

your laboratory, identifying

strengths, weaknesses,

opportunities and threats.



The analysis should be

completed on the template

provided and you should be

prepared to present your

analysis to the large group.


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2. Implementing the Plan




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Implementation of the Plan

Responsibility and accountability

Performance planning and evaluatio

Monitoring and ensuring ongoing su



Implementation principles

Commitment

Continual process

Plan should be governed by process of improvement


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Find Your Champion

Identify personnel to lead implementation

champions

Champions:

Understand the culture of our or ani



people who make things happen

Possess

Leadership

MotivationEnergy


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Strategic to Operational

The strategic goal is the finish line (s

measurable)



e opera ona p an s e map o gacross the finish line

Operational plan defines how to imp

strategic plan


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Operation Plan = Implementation

Core Leadership Team must coord

entire process

Operational plan defines activities



progress towar s trateg c an o

Responsibility assigned and aligne

budget


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Annual Operational Plans

Breaks down targets into managea

portions

Spreads cost over time



Assigns task and sets timelines

Addresses changing priorities


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Top LeadersMission and

VisionResources

Alignment in the System


Alignment of mission an


Program

Directors

Strategic

InitiativesPlanning

Laboratory

Professionals Implementation Control Q


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Managing the Unexpected

Loss of funding

Loss of key personnel

Situational change: plan is no long



pertinent

Political change

Other (e.g. change of ownership o


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Leading Through Change

Strong leadership needed to succes

navigate change in lab environment



Current State Vision

Leadership, Communication . . . . . . . . Success


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Leader versus Manager

A manger controls a set of process

help to keep a complex system of

technology functioning smoothly



eeps ra ns runn ng on sc e u e

A leader will promote change, opp

growth and define the future

Builds new train tracks!


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Manager Leader

Administrator

How and when

Systems focus

Innovator

What and w

People focu



Maintain

Short term

Bottom line

Develop

Long term

Horizon


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Leadership Principles for Success

1. Model the way

2. Inspire shared vision

3. Challenge the process



4. Enables others to act

5. Encourage and appreciate


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3. Monitoring and Evaluation of the P




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Definitions

Monitoring: routine tracking of service

program performance using informatio

on an ongoing basis



Evaluation: systematic collection of info

explore achievements and failures thus

improvements


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Monitoring and Evaluation

1. Ensures direction outlined in strategi

2.Assign responsibility for monitoring



If not, evaluate reasons. . . and

deviate from plan and/or

change plan

Document deviations/changes for future


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Objectives of M&E Plan

1. Guide processes for tracking perf

Describe core indicators

Describe processes



supervision

Basis for M&E resource needs


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Objectives of M&E Plan cont.

2. Provide timely, quality information

evidence based decision-making

3. Ensure continuous improvement



4. us ra e n uenc ng ac ors


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M&E Plan How?

Establish and implement processe

monitoring implementation of activ



Establish regular reporting mechani

Schedule regular review meetings to

progress and adjust objectives


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How to Select M&E Indicators

1. Focus on strategic objective and c

2. Set realistic targets to establish cle

expectations



3. ress c a enges a can e coimproved

4. Select specific indicators


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M&E Implementation Requires

Engagement of and communication

stakeholders through continual mon

feedback, regular reporting, and adj




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Sample M&E Plan




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Are We There Yet?

Gauge progress (Are you accomp

what you set out to do?)

Realign activities to meet new prio



Ensure regular reporting (Provides

information on each partners prog

Provide feedback and promote

communication


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Final Thoughts

1. Strategic planning is performed ev

years

2. Operational planning is performed



3. on or ng an eva ua on s on-go

A strategic plan without an operation

only collect dust on the shelf!


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Activity


Goals

Objectives

Small Group Activity: Developing an implement

plan


Activities

Timelines

Financing


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Outcomes

Activity

Develop a Monitoring and Evaluation Plan f

strategic objective you outlined in the previo



Revisions

Success


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Strategic Planning: How to Create and Implement a Plan to Achieve Your Vision for Your Laboratory