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Strategy | Implementations | Rollouts| Upgrades | Support | Onshore | Offshore
Business
2
Constraints
My systems are stable but I love to have
support only when I need it
I don’t need a full time employee when there is no handful work during
lull period
I will pay only for the services that I enjoy
I am in trouble…I need a trouble shooter
handy
I would like to have alerts whenever there is a new
release or an update to my existing application
I need cost effective AMC without compromising on service
efficiency
I need SMEs to support me whenever I am in need of
them
My need of services is only in specific areas
Key
3
Support areas
Business Support
• Close Cycle Management (Monthly / Quarterly / Yearly)
• Process Re-Engineering Advisory
• EPM – Analytics & Reporting
Application Support
• ETL Services
• Incident Handling
• Bug Fixing
• Metadata Management
Security & Administration
• Backup / Restore Management
• Maintenance & House Keeping
• User Security
• GRC and Audit Support
Service offering
4
Business support
Category Task Model
Close CycleManagement
Period-End Closure Activities (Monthly/Yearly/Quarterly)
Load / Update Metadata & Transaction Data Data Validation Processing Legacy System Data
Fixed Price / T&M
Business Analytics
& Reporting
Development of New Reports / Dashboards Enhancements of Existing Reports / Dashboards Gap Analysis Enhancement of Backend Info Providers & Data
Sources Addition of New Source System & Data Migration Information Broadcasting
T&M
Business ProcessAdvisory
Process Improvement & Feasibility Study Introduction to Best Practices Information on New Product Releases & Features
DefaultService Offering
Service Offering
5
Application support
Category Task Model
ETL Services
Batch / Job Scheduling & Monitoring Error Handling Staging Data Clean-up Load Balancing Data Reconciliation with Source System
Data
Fixed Price /
T&M
Metadata Management
Add / Restructure Metadata with New Members
Synchronize EPMA Library with Applications
Deploy Applications
Fixed Price / T&M
Incident Handling Issue Resolution & Fixes Development Corrections
Fixed Price
Bug Fixing Route Cause Analysis for Issues Fixes and Impact Analysis
T&M
Service Offering
6
Security & Administration
Category Task Model
Backup / Restore Management
Backup Applications like HFM, FDMEE, EPMA and Shared Services as per Risk Guidelines
Restore Applications with-in Same environment (ex. Production)
Fixed Price
Maintenance&
House Keeping
Periodic Health Checks Log File Clearance Movement of Log Files to SAN Drive Disk Monitoring, DB Storage Monitoring
DefaultService
Offering
User Security Management
Users / Groups Maintenance Authorizations Management User Login Issues & Resolution Assign Users to respective Forms / Grids / Reports
DefaultService
Offering
GRC & Audit Support Provide Support for SOX Control Reports Pro-Active Alerts for User community for Risks
T&M
On-Demand
7
Service offering
• Business Process Advisory• Maintenance & House Keeping• User Security Management
Default Services
• Close Cycle Management• Business Analytics & Reporting• ETL Services• Metadata Management• Incident Handling• Bug Fixing• Backup / Restore Management• GRC & Audit Support
Add – On
Techwave
8
Value Proposition
World class services with SMEs across Business, Application and Technical Areas Effective knowledge transfer with Business Process and Technology experts Proactive support with timely alerts to Business and IT Teams
Predictions on performance affected areas New updates and releases of existing applications Regular health checks of the systems
High Availability of Expert Services relevant to the need Minimal Intervention of Business on Operational Activities “Follow the Sun” Support Model Advantages with Any-Shore Engagement (Onshore / Offshore / Nearshore)
Cost effective resource engagement On-Demand Onsite support
Oracle Hyperion – Financial Management
9
Service Offering
General Ledger Close Activities
Oracle EPM Data Integration
Financial Consolidation
Internal Management Reporting
External Reporting (Quarterly)
Incident Management
Close Cycle Management
Extraction from Source Systems
Oracle EPM Data Integration
Data Load
E-Mail Communication
Incident Management
Data Migration
Security Management
Task List Management
Incident Management
Security & AdministrationETL Services and Incidents
Oracle Hyperion – Financial Management
10
Close Cycle Management
• Software: Oracle EBS, PeopleSoft, SAP etc.,
• Activities: Booking, Review and Closing of All TransactionsGeneral Ledger Close Activities
• Software: Primarily FDMEE, ODI
• Activities: Data Loading and Mapping to Consolidation ToolOracle EPM Data Integration
• Software: HFM
• Activities: Consolidation, Translation, Calculations, Consolidation Adjustments and Interco Matching
Financial Consolidation
• Software: Smart View, Financial Reporting
• Activities: Consolidated / ‘Local’ Reporting and Analysis to Support Internal Management Decisions, Interco Reporting
Internal Management Reporting
• Software: Disclosure Management, Excel, Financial Reporting Canned Reports
• Activities: Collection / Finalization of External DisclosuresExternal Reporting (Quarterly)
• Software: Internal Ticket System
• Activities: Bug Fixes, Technical IssuesIncident Management
Oracle Hyperion – Financial Management
11
ETL & Incident Management
• Software: Oracle EBS, PeopleSoft, SAP etc.,
• Activities: Booking, Review and Closing of All TransactionsExtraction from Source
Systems
• Software: Primarily FDMEE, ODI
• Activities: Data Loading and Mapping to Consolidation ToolOracle EPM Data
Integration
• Software: HFM
• Activities: Data Load into HFM, Translation and CalculationsData Load
• Software: HFM, Financial Reporting
• Activities: Communicating all Standard Reports from Financial Reports through E-Mail
E-Mail Communication
• Software: Internal Ticket System
• Activities: Bug Fixes, Technical IssuesIncident Management
Oracle Hyperion – Financial Management
12
Security & Administration
• Software: HFM, LCM, EPMA
• Activities: Moving Data from One Version to Another and Data Migration between environmentsData Migration
• Software: HFM, LCM, Shared Services
• Activities: Security to Forms, Data Grids, Inter Co Reports, Data Process ManagementSecurity Management
• Software: HFM
• Activities: Setup of Task List, Alignment of Task List to Specific GroupsTask List Management
• Software: Internal Ticket System
• Activities: Bug Fixes, Technical IssuesIncident Management
Alliances & Partnerships
13
BPC/Analytics
Strong partnerships with leading software providers including SAP which allow us to leverage their expertise on an as needed basis especially when we innovate to extend solutions and provide accelerators such our BPC/Analytics RDS.