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Stream Agent TrainingFebruary 2014
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page *Stream > Getting Started (Agency Administrators)
Company Profile: Verify all the information is correct.
Information will appear on the client emails.Name AddressEmail
Customer Support Phone Number
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page *Stream > Getting Started (Agency Administrators) You
earn a commission on every hotel you sell. You can generate
additional revenue by:
Adding a mark-up (not visible to the customer) Adding a service
fee (visible to the customer)90% of agent mark up & service fee
are paid out
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page *Stream > Getting Started (Agency Administrators) Click
to create Agents within your office.
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page *Access your profile page by clicking here.On each page
there are FAQs specific to that page. You can access these, along
with all of our FAQs, by clicking here.Contact Stream Support In
the top-right corner of every page these icons can be found.Stream
> Getting Started
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page *Stream> Making a BookingTo start a new booking, click
on New SearchClick to add a roomClick to expand search
optionsSearch by City, Airport Code, Landmark, or Port Name
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page *Stream > Making a BookingBase per night
Low Inventory AlertClick to Enlarge Map
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page *Stream> Making a Booking > Agency CommissionClick
here to add a mark up and/or a service fee. Adding a mark-up will
increase the nightly rate that you see on the search results
page.Narrow your results by location, star rating, or hotel name in
the right tool rail
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page *Stream> Making a Booking > Agency CommissionInput
mark-up to the itinerary (not visible to the customer).The service
fee you added to the itinerary (visible to the customer).Clients
Total PriceAgents earn: 12% Commission on Gross Revenue (before
Taxes)90% of Markup and Service Fee
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page *Stream> Making a Booking > Agency CommissionLook for
any Mandatory Fees not included in the prepaid rateThe service fee
you added to the itinerary (visible to the customer).The mark-up
you added to the itinerary (not visible to the customer).Green
Great News bar means that booking is refundable
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page *Stream> Making a Booking > Agency CommissionExpand
to see more room types and Expand to see enhanced room type
descriptionsView cancellation policy, see commission and add a
Mark-Up or Service Fee or change previously added MU or SF
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page *Stream > Traveler InformationClient or agent email.
Agents will automatically receive an emailed copy of
confirmation.Cancellation PolicyAgent phone no dashes
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page *Stream > Review and PurchaseClient or agent email.
Agents will automatically receive an emailed copy of
confirmation.Cancellation PolicyAgent phone no dashes
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page *Stream> Making a Booking > eMail ConfirmationAny
service charge you assess would be separately itemized. Follow-up
by the customer would be to your customer service number.24/7
Support Number for day of arrival emergencies
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page *Stream > Making a Booking > Prior ReservationsUse
this functionality to find reservations you booked or saved earlier
whether it is to review the details, re-price a saved itinerary or
cancel the reservation.
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page *Stream > Making a Booking > Prior
ReservationsClicking-here allows you to review the reservations
details, as well as cancel the booking.Clicking-here on a Saved
Itinerary allows you to review the reservations details, re-price
and confirm the booking.
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page *Stream > Making a Booking > Prior ReservationsYou
can print or email the itinerary details to your client.You can
cancel the reservation by clicking on this button.
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page *Stream > Travel Agency ReportsGenerate a report of your
total sales or commission during a particular date range.
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page * Stream > Travel Agency Reports Choose Booking From
date range for a Sales Report or Trip Start From date range for a
Commission Report. You can view the report on your screen or
download a spreadsheet.
Scroll all the way to the right to view pricing and commission
information
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page * Stream > ScheduledReports Select Sales or Check-In
ReportSelect Daily, Weekly, MonthlyEnter your Email AddressClick
Add
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Stream > Scheduled ReportsAll Scheduled Reports come in a
password protected zip file. Please consult the FAQs for the
password and decrypting steps.
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page *If you have additional questions, you can also consult our
Frequently Asked Questions or email us at:
[email protected]
Were excited to be working with you.
The Stream Team
