Streamline Business Processes in Real Time with Business Activity Monitoring

Streamline Business Processes in Real Time with Business Activity Monitoring

Prashant NemaPrincipal Product Manager

Oracle Corporation

Session id: 40290

Agenda

The Corporate Business Process The Business Process Management System Business Process Integration Business Process Optimization

Manual Business Process – Basics What is the Business Process?

– Manifestation of a corporate activity

Who are the Participants in the Process?– People, Systems, Other processes

How do I want the process to be Executed?– Manual, Automated, or Hybrid

What Control do I have on the process ?– Activate/deactivate, Check Status, Monitor route of Flow

Can I Optimize the Business Process?– Efficiency, Behavior, Exceptions, Breakup/Merge

Manual Business Process Basics – An example

Procurement Process

1

2

2

3

3

Dept. Manager

Purch. ManagerDept. Employee

Purchasing Dept.

Suppliers

Manual Procurement Process – Reflect the Basics What is the Business Process?

– Manifestation of a Procurement activity Who are the Participants in the Process?

– Employees, Dept Managers, Purchasing Dept, Systems to create documents, supplier selection processes, Suppliers

How do I want the process to be Executed?– Don’t have a choice, Mostly Manual

What Control do I have on the process ?– Very little or no control, Now way monitor route of Flow

Can I Optimize the Business Process?– Miniscule or None, No metrics to decide

Real-time Business Monitoring?

Dept Manager– Where is a requisition now that I approved or rejected? - NO– What is the total cost in supplier orders raised for my Dept this

month and YTD? - NO

Purchasing Manager– How many invalid requisitions were sent and rejected for the

particular Dept this month? - NO– What is the status on all the open requisitions for purchase? - NO

VP of Purchasing– Average time taken to handle a requisition? - NO– Can we Improve or Optimize the Procurement Experience? - NO

Chief Operations/Process Officer– End to end status of an the Procurement Process - NO

Agenda


Business Process ManagementSystem(BPMS) - Basics Discover the Business Process

– Manifestation of a corporate activity

Model the Actions & Participants– People, Systems, Other processes

Deploy and Execute the process– Manual, Automated, or Hybrid

Manage the process – Activate/deactivate, Check Status, Monitor route of Flow

Optimize the Business Process– Efficiency, Behavior, Exceptions, Breakup/Merge

OracleAS Integration as BPMS

Design-TimeRepository

Run-TimeRepository

Oracle Application Server 10g(J2EE)

Model Manage Optimize

ProcessEngineAdapters

B2BEngine

Deploy

Design-Time Run-Time

OracleAS Integration BPMS - An example

Procurement ProcessDept. Manager

Purch. Manager

Dept. Employee

Purchasing Dept.

Suppliers

Start

CheckRequest

Valid

Checkdocument

Requisition

Purchase Order

Valid Requisition

YesNo

Is PO?No

InValid Requisition

Yes

Supplier Order

End

BPMS for Procurement Process – Reflect the Basics Discover the Business Process

– Manifest the Procurement activity Model the Actions & Participants

– Employees, Purchasing Dept, Systems to create documents, supplier selection processes, Suppliers

Deploy and Execute the Process– Hybrid = Manual + Automated

Manage the process – Complete control. Monitor route of Flow

Optimize the Business Process?– Yes. Collect Process metrics & Monitor Business activities

Real-time Business Monitoring?

Dept Manager– Where is a requisition now that I approved or rejected? - YES– What is the total cost in supplier orders raised for my Dept this month

and YTD? - YES

Purchasing Manager– How many invalid requisitions were sent and rejected for the

particular Dept this month? - YES– What is the status on all the open requisitions for purchase? - YES

VP of Purchasing– Average time taken to handle a requisition? - YES– Can we Improve or Optimize the Procurement Experience? - YES

Chief Operations/Process Officer– End to end status of an the Procurement Process - YES

Agenda


OracleAS Integration BPMS & beyond – The Three foundations

EndPointMgmt

ProcessMgmt

DataMgmt

All Your ProcessesBusiness Process Management

Events

• Process Flows

request

po

poa

notification

BPM

EndPoints

All Your End PointsEnd Point Management

Processes

PackagedApplication

Custom Application

LegacySystem

Trading Partner

Internal App

Internal App

customer

Supplier

• Applications• Trading Partners• People

EPM

Events

All Your DataEvent Management

EMReqquistion in OAG

SupplierVia RosettaNet

SupplierVia EDI

• Translation• Transformation• Validation

Order asSAP iDoc

ProcessesEnd

Points

OracleAS IntegrationBusiness Process Integration Services & More

Event ManagementTransformation Translation Validation Visual Tools

Metadata Repository Data Internationalization

Business Process Management

Business Events Error Handling Process Management Workflow

Process Optimization Organizational Management Process Automation

Connection & Endpoint Management

Message Protocols Delivery Protocols Routing Adapters

BusinessActivity

Monitoring

Alerts

Reporting

Logging

Auditing

Data Mining

TradingPartner

Management

Profile Management

Exchange Formats

Industry Processes

BPI

Agenda


Business Optimization

Business Process Integration

Customers

BusinessProcess

Optimization

Business Process Monitoring

Business Activity Monitoring

PackagedApps

LegacySystems

TradingPartners

Path to Business Optimization

Leverage your Business Data, Processes and Systems

Deploy a Business Process Integration(BPI) Platform Model and Run – Manifest Business Processes Integrated Enterprise - Automation, transparency Business visibility – Process Monitoring Create Business Indicators to measure against –

Activity Monitoring Evaluate Process Efficiencies – Streamline your

Business Processes

Business Process Monitoring (BPM) Needs a BPI platform Its not BPI Infrastructure administration (I.e. in OEM) Allows to know the current status of my Business

Process Instances Check for Errors raised in my Process Flow Represents the Path or route taken by Business

Events participating in the Business Process Ability to monitor Long lived Processes –

– Current Step of Execution, – State of Error,– Completed in time

Procurement Process Monitoring Start

CheckRequest

Valid

Checkdocument

Requisition

Supplier Order

Valid Requisition

YesNo

Is PO?No

InValid Requisition

Yes

Supplier Order

End

Start

CheckRequest

Valid

Checkdocument

Requisition

Supplier Order

Valid Requisition

YesNo

Is PO?No

InValid Requisition

Yes

Supplier Order

End

Status – Not StartedStatus – “check document”Waiting for Supplier Order

Business Activity Monitoring (BAM) Enabled by an Event driven Process

Integration Platform Meta Model based Runtime Repository Essential tool for the Real-time

enterprise Business advantage – early signs,

proactive actions, allows longer response

Answer questions like –– Invalid requisitions rejected by Purchasing

for a Dept this month = 20– Average Order and total cost in Purchasing

this YTD(or month) = $ 2 M

Agreements&

Connections

Data

earth

moon orbit`searth

last (third)quarter

gibbous moon

full moon

gibbous moon

first quarter

crescent

new moon

crescent

waning Moon

waxing Moon

SUN

Business Metadata &Alert Definitions

Procurement Activity Monitoring Manufacturing Budget for year – $12 M Multiple Suppliers provide year round Dept. Manager wants to prevent

monthly purchases over 1M Self sets a Activity Monitor for requisition

totals for 0.8 M for the month. If reached before 27th of Month –

– Proactively allows Manager to prevent further purchases

– Hold current open requisitions in Purchasing, identify and cancel if required

Detect Early & Respond Quickly

Agreements&

Connections

Data

earth

moon orbit`searth

last (third)quarter

gibbous moon

full moon

gibbous moon

first quarter

crescent

new moon

crescent

waning Moon

waxing Moon

SUN

Common Data and Meta data Repository

Business Process Optimization (BPO) BPI + BPM + BAM = enables BPO Business optimization

– Efficient Business Processes – Reduced Operation Costs– Improved Customer Service

BPO answers questions like– How long does it take to handle a

requisition? – 2 days– What is the average supplier

response time? 1 day– What are the ineffective or least used

processes in the Organization?

Start

CheckRequest

Valid

Checkdocument

Requisition

Supplier Order

Valid Requisition

YesNo

Is PO?No

InValid Requisition

Yes

Supplier Order

End

Procurement Optimization Start

CheckRequest

Valid

Checkdocument

Requisition

Supplier Order

Valid Requisition

Yes

No

Is PO?No

InValid Requisition

YesSupplier Order

End

Check> 1000

Create Supplier

Order

No

D E M O N S T R A T I O N

Business Process Optimization Business Process Optimization with OracleAS Intgegrationwith OracleAS Intgegration

Business Process Streamline - Future releases Process Monitoring Console Monitoring Reports

– Save, Schedule and Deliver Activity Reports

– Alert Manager, Notification Optimization Reports

– Business Process Attributes– Impact analysis

Manage Process status – On Demand Alert Manager Portal/Discoverer Integration

Session Summary


Documents

Streamline Business Processes in Real Time with Business Activity Monitoring