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Stress ManagementFor Hearing OfficialsPRESENTED BY: LINDA SNOW, CHO, TEXAS HEALTH & HUMAN SERVICES COMMISSION, QUALITY CONTROL SPECIAL PROJECTS PROGRAM MANAGER
Washington, DC – 2017© 2017 Linda Snow
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Understanding StressWHAT IS STRESS AT WORK?
DISCLAIMER: I AM NOT A MEDICAL PROFESSIONAL. THIS PRESENTATION IS NOT MEANT TO DIAGNOSE ANY SYMPTOMS. PLEASE CONTACT A MEDICAL PROFESSIONAL SHOULD YOU BELIEVE YOU HAVE A STRESS-INDUCED MEDICAL CONDITION, AND DISCUSS THE MATTER WITH THEM.
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Understanding Stress
Stress statistics Change is constant.
Up to 40% of employees feel very stressed at work.
A quarter of employees consider their job as their highest stressor.
Three-quarters of employees believe there is more stress now than for their parents.
The CDC reports that work stress is strongly associated with health issues.
Up to 90% of healthcare visits are caused by stress-related illnesses.
The WSJ reports that one-third of people surveyed think of quitting their jobs due to stress, and 14% ultimately do quit.
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Understanding Stress
8 major stressors in the workplace Overload
Lack of Control
Relationships
Job Security
Resources
Job Conditions
Leadership
Work-Life Balance
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Understanding Stress
The body’s response to stress Mental
Anxiety
Depression
Emotional
Mood Swings
Personality Changes
Physical
High Blood Pressure
Abnormal Heart Rhythms
Heart Attack
Stroke
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Understanding Stress
Types of Stress Chronic
Acute
Stress Factors Childhood Experiences – abuse can increase
stress susceptibility
Personality – some are more stress-sensitive than others
Genetics – inherited traits
Immunity Issues – arthritis and eczema lower Immunity
Lifestyle Choices – poor diet, lack of exercise, and little sleep
How do you Feel Today?6
Understanding Stress
Stress tolerance factor questions Do you have a good support network?
Do you have to be in control of things?
What’s your attitude and outlook?
What’s your emotional – IQ?
How alert are you to the topic of stress?
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Reducing StressHOW TO REDUCE AVOIDABLE AND UNAVOIDABLE STRESS
DISCLAIMER: I AM NOT A MEDICAL PROFESSIONAL. THIS PRESENTATION IS NOT MEANT TO DIAGNOSE ANY SYMPTOMS. PLEASE CONTACT A MEDICAL PROFESSIONAL SHOULD YOU BELIEVE YOU HAVE A STRESS-INDUCED MEDICAL CONDITION, AND DISCUSS THE MATTER WITH THEM.
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Reducing Stress
Avoidable Stress - Anxiety Anxiety or worry – fear of some potential misfortune.
Constantly thinking about all the possible bad things that could happen is a recipe for unhappiness.
Negative fantasy – imaging all the bad things that could happen and becoming upset about them.
5-step process to minimizing anxiety Make a list of what you are anxious about.
Cross through the items you cannot do anything about.
Be sure you understand what is left.
Pick only one item and make a plan for what you are going to do about it.
Do something (anything) from your plan that gets you one step closer to resolving the concern.
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Reducing Stress
Anxiety - Control what you can If you are doing something to resolve the concern, even if you do not solve it,
you’re making progress.
Something is not just happening to you, you’re also making something happen.
Create a separation from work time and personal time.
If you MUST worry about something, schedule time for it.
Don’t ignore real problems, but you can avoid something you’re anxious about.
If it’s a relationship, avoid the person for a while.
If at all possible, let time take care of it.
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Reducing Stress
Anxiety – Last words Ignore what you have no control over.
Do something to address what you can handle.
Leave your worries about work at work and minimize your worry time there.
Postpone worrying whenever you can.
Avoidance can be a good thing.
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Reducing Stress
Minimizing unavoidable stress Create a quiet moment for yourself.
Sit and physically relax.
Mentally set things aside.
Talk about it with someone.
Do something that lets you pound out your frustrations.
Vent if you need to.
LAUGH!
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Reducing Stress Lessen unavoidable stress by:
Include exercise in your daily routine. If you feel stressed, get up and move around.
20 minutes a day of exercise can make you feel better.
Properly hydrate. Eat and drink healthier.
Listen to soothing music. Calm thoughts lessen your stress.
Take a catnap. A 20-minute nap can revive your day.
Get enough sleep. Lack of sleep causes stress, and stress causes
a lack of sleep.
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Reducing Stress
Leadership can minimize stress Be realistic about how much can be
accomplished i0 the allotted time.
An engaged workforce needs to be able to “win” at their jobs.
People need a “real life” outside of work.
Staff need breaks in their schedule.
If stress is maintained at the right level, leaders can teach others how to deal with unavoidable stress.
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Reducing Stress
Soft skills to handling stress Decide how you will look at things.
Get your positivity “mojo” working for you.
Look for chances to encourage others.
Don’t let your anxieties invent more stress than you already have.
If you are the only one upset by something, it’s not THEM, it’s YOU.
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Reducing Stress
Process skills for handling stress Get rid of the clutter.
Begin a personal planning process.
Manage your interruptions, and complete small tasks throughout the day.
Do one thing at a time.
Stress is an infectious disease and some people are carriers.
Don’t forget the word, “NO.”
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Summary
Stress is a fact of life. But, you can choose what causes you stress, and can work to minimize the stressors in your life.
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