STRUCTURAL PEST CONTROL BOARD

STRUCTURAL PEST CONTROL BOARD

IntroductionIntroductionof of

StaffStaff

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SPCBSPCBComplaint FormComplaint Form

Anyone can file Most involve real estateBoard receives complaint / determines:

– Is it within Board’s jurisdiction?– Is it within Statute of Limitations?– Should it be referred to other agencies?

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SPCB SPCB ComplaintsComplaints

Board keeps record of all complaints and violations for consumer protection

Consumers can request complaint history of company and/or licensee or view online

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SPCBSPCBComplaints / Consumer Services Unit StaffComplaints / Consumer Services Unit Staff

(800) 737-8188(800) 737-8188

Robert Lucas – Complaints / Consumer Services Manager Ila Kopp – Consumer Service Representative Gayle Yamada – Consumer Service Representative Kristel Flores – Consumer Service Technician

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SPCB SPCB Consumer Service RepresentativeConsumer Service RepresentativeReviews the complaintNotifies licensee in writingAttempts resolution or mediationLicensee’s response is sent to

complainantIf resolved…case closedIf NOT…Referred to Board Specialist

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STRUCTURAL PEST CONTROL STRUCTURAL PEST CONTROL BOARD SPECIALISTSBOARD SPECIALISTS

Ed AckermanGreg AdamsFred BartleyDonald Graves Tom IneichenRon Moss Steven SmithSteve Winfrey

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Greg AdamsGreg Adams916-561-8741 (VOICE) 714-816-6819 (FAX)916-561-8741 (VOICE) 714-816-6819 (FAX)

Los Angeles (Partial) Orange

County Area:

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Ed AckermanEd Ackerman916-561-8738 (VOICE) 408-263-8370 (FAX)916-561-8738 (VOICE) 408-263-8370 (FAX)

San Francisco San Mateo Santa Cruz Monterey Alameda Santa Clara San Benito Fresno Madera Merced Stanislaus Mariposa Tuolumne Mono

County Area:

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Fred BartleyFred BartleyTBD (VOICE) TBD (FAX)TBD (VOICE) TBD (FAX)

County Areas:•Del Norte•Humboldt•Mendocino•Siskiyou•Trinity•Modoc•Lassen•Shasta

•Tehama•Plumas•Sierra•Butte•Glenn•Colusa•Lake

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Tom IneichenTom Ineichen916-561-8721 (VOICE) 916-263-2469 (FAX)916-561-8721 (VOICE) 916-263-2469 (FAX)

•Sonoma•Marin•Napa•Yolo•Solano•Sutter•Yuba•Nevada

• Contra Costa• San Joaquin• Sacramento• Placer• El Dorado• Amador• Calaveras• Alpine

County Areas:

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Ron MossRon Moss916-561-8743 (VOICE) 909-600-0670 (FAX)916-561-8743 (VOICE) 909-600-0670 (FAX)

Imperial Riverside San Diego

County Areas:

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Donald GravesDonald GravesTBD (VOICE) TBD (FAX)TBD (VOICE) TBD (FAX)

County Areas:•Los Angeles (Central)

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Steven SmithSteven Smith916-561-8744 (VOICE) 626-309-5041 (FAX)916-561-8744 (VOICE) 626-309-5041 (FAX)

County Areas: Los Angeles (Partial)San Bernardino

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Steve WinfreySteve Winfrey916-561-8740 (VOICE) 805-389-1334 (FAX)916-561-8740 (VOICE) 805-389-1334 (FAX)

Inyo Tulare Kings San Luis Obispo Kern Santa Barbara Ventura Los Angeles (Partial)

County Areas:

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Structural Pest Control Board Structural Pest Control Board Specialist’s RoleSpecialist’s Role

It’s a Dirty job, but someone has to do it!

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Specialist’s RoleSpecialist’s Role

Case Investigations:Inspects propertyDetermines violation(s) of SPCB,

DPR, Local building codes, etc.Interviews:

– Complainants /other licensees– Home inspectors / Real Estate agents

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Specialist’s RoleSpecialist’s Role

Specialists need to “RACE” to get cases completed within the Statute of Limitation

Statute of Limitation = 1 year from receipt of complaint

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Specialist’s RoleSpecialist’s RoleCase Investigations:Issue a Report of Findings to subject firmOrder firm to file a corrected inspection report

– Firm must:Bring the property into compliance within 30

daysComply with building codes; workmanship

standardsFile updated Notice of Work Completed

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Specialist’s RoleSpecialist’s RoleCase Investigations:Cases closed - Repairs are completed,

and complainant is satisfiedReinspections may be conducted to

determine compliance with Report of Findings

Investigation Report prepared for the Board’s determination; Specialist can recommend enforcement action

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Specialist’s RoleSpecialist’s RoleOther Duties:Audit Continuing Education Course

Serve on Board appointed committees

Assist in exam writing workshops – (All branches and classifications)

Conduct Office Record Inspections

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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…

Unannounced office records check – Chemical

accessible to unauthorized persons.

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Storage boxes unlocked and unattended – Variety of

chemicals, aerosols and baits

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Poor Workmanship

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Fungus damage under bathroom shower and surrounding areas

New framing installed; but not all damaged wood was removed

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Inaccessible areas, rubble and earth filled-porch. – Condition is likely

to lead to infestations and infections.

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Fungus damage to pressure-treated deck framing.

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Evidence of drywood termites damage to patio support post.

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Repair Recommendations:

Destroy rhizomorphsBreak earth to wood

contactsCorrect faulty gradesUse pressure treated

woodRemove all infected

woodPoria Incrassata

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Nice Bathroom

Top View

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Nice Bathroom?

Underside View

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SPCBSPCB Other Types of Investigations Other Types of Investigations

Probation inspections - all Branches

Referrals from CAC

Fraud, deaths or serious injuries

Unlicensed Activity

SPCB’s “own motion”

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SPCBSPCBLevels of EnforcementLevels of Enforcement

Warning LetterCitation without civil penaltyCitation with civil penaltyDisciplinary Action

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SPCBSPCBManagementManagement

Bill DouglasInterim Executive Officer / RegistrarChief Enforcement Officer

Susan SaylorAssistant Executive Officer / Registrar

Documents

STRUCTURAL PEST CONTROL BOARD