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Business at theSpeed of Light:

Information Technologyand E-Commerce

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From Data to Information to

Insight Competitive advantage

Data (facts and statistics)

Information (useful knowledge)

Insight (understanding)

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Data versus Information

Data

Raw statistics

Answer no question

Solve no problem

Information

Specific data

Graphic form

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Using Information Systems

Data

Databases

Data warehousing Data mining

Information

Solve problems Answer questions

Make decisions

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Chief Information Officer

Understand information needs

Create systems and procedures

Deliver quality information

Relevant

AccurateTimely

Cost effective

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Business Information

Research and development

Planning and control

Marketing and sales

Communication and collaboration

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Business and the Internet

Accelerate commerce

Control costs

Erase borders

Boost communication

Promote collaboration Simplify research

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Accelerating Commerce

Business-to-consumer

Business-to-business

Consumer-to-consumer

Mobile commerce

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Cutting Costs

Searching for best prices

Managing inventories

Telecommuting

Recruiting and training

Reducing travel expenses Distributing information

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Erasing Borders

Email

Instant messaging

Virtual meetings

telecommuting

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Enhancing Communication

and Collaboration Email and instant messaging

Mail server lists and newsgroups

Intranets and extranets

Virtual workspaces

Blogs and wikis Internet telephone service

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Simplifying Research

Search engines

Web directories

Research databases

Metacrawlers

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Types of Online Searching

Keyword search

Boolean search

Natural language search

Forms-based search

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Effective Searching

Read instructions

Observe details

Review options

Vary search terms

Adjust the scope

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Using Really Simple

Syndication (RSS) Save time

Monitor competitors

Reach customers NewsGator

NewzCrawler

Bloglines FeedDemon

Pluck

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Business

Information Systems Operations information

Management support

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Operations Information

Systems Transaction processing (TPS)

Process and production control

Office automation (OAS)

Customer relationship management

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Management Support

Systems Management information systems

(MIS)

Decision support systems (DSS)

Executive information systems (EIS)

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Business System Technology

Hardware

Software

Networks

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Computing Hardware

Equipment

Input

Processing Output

Computers

Clients

Servers Mainframes

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Computing Software

Operating systems

MS-Windows

Unix

Linux Apple Macintosh

Application software

Word processing

Spreadsheets Database management

Desktop publishing

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Networking Computers

Local area network (LAN)

Wide area network (WAN)

Municipal area network (MAN)

The Internet

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Current Networking Issues

Bandwidth

Wireless connections

Digital convergence

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Types of Wireless Connections

Wireless fidelity (Wi-Fi)

WiMAX

Global positioning system (GPS)

Bluetooth

Short messaging service (SMS)

Third generation (3G)

Radio Frequency Identification (RFID)

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Technology

Issues for Managers Privacy and security

Property rights

Information overload

Productivity monitoring

Total cost of ownership

Training employees

The human touch

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Ensuring Privacy and Security

Malicious software

Security breaches

Data security

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Protecting Property Rights

Digital rights managements (DRM)

Digital products

Intellectual property

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Promoting Productivity

Information overload

Control SPAM

Categorize information Visualize data

Misuse of technology

Monitor access

Minimize lawsuits

Protect systems

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More Technology Issues

Total ownership cost

Training employees

The human touch