Student HELP entitlement calculations

Overview

• The entitlement process

• Output Alert Notices

• How to download notices

• What information is provided

• How to manage entitlements

• HELP reports

• How students monitor entitlements

Student entitlement calculations

•When is entitlement use calculated

•What can delay the process

•What is an adjusted debt

•What is an invalidated debt

In what order are units processed?

Different census dates

units with earliest census

date

Same census date different providers

first units reported to

HEIMS

Multiple units - same census date

most expensive first

1. Units of study with a census date in the current period

2. Units of study with census dates in an earlier reporting period

Output AlertsNotices are issued when students have:

• a FEE-HELP balance of 40% or less

• invalidated units of study

• adjusted units of study

• exceeded OS-HELP & Commonwealth Scholarships entitlements

Output Alert Notice

HEIMS Administration

Log in with your HEPCAT/HEIMS ID

Select SELS to view Output Alert Report

Output Alert Notices

Output Alert Reports for FEE-HELP

Output Alert Notices

Output Alert Notices

Output Alert Reports for FEE-HELP

Output Alert Notices

Output Alert Reports for FEE-HELP

Click on download data

Output Alert Notices

Save report

Output Alert Notices

Open report

Entitlement output alert reportFEE HELP balance of 40% or less

Entitlement output alert reportFEE HELP balance of 40% or less

Entitlement output alert reportFEE HELP balance of 40% or less

Entitlement output alert reportFEE HELP balance of 40% or less

Entitlement output alert reportFEE HELP balance of 40% or less

Entitlement output alert reportFEE HELP balance of 40% or less

Entitlement output alert reportFEE HELP balance of 40% or less

Output Alert Notices

Invalidated/adjusted records report

Output Alert Notices

Save report

Output Alert Notices

Click yes to open

Output Alert Notices

Click yes to open

Output Alert Notices

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

FEE HELP assistance invalidated/adjusted output alert report

Remainder of fees cannot be paid through FEE-HELP

OS-HELP assistance Invalidated reportstudent has exceeded entitlement

OS-HELP assistance Invalidated reportstudent has exceeded entitlement

Select Commonwealth Scholarships to view Output Alert Report

Output Alert Notices

Output Alert Reports for Commonwealth Scholarships

Output Alert Notices

Invalidated records report

Output Alert Notices

Commonwealth Scholarship Invalidated output alert report

Entitlement benchmark report Students with 1 scholarship remaining

Output Alert Notices

Entitlement benchmark report Students with 1 scholarship remaining

Commonwealth Scholarship Output Alert for Entitlement benchmark

Students with 1 scholarship remaining

Student HELP entitlement calculations

Entitlement requests

Details on students usage and balance for; ◦ FEE-HELP ◦ Commonwealth Scholarships◦OS-HELP

Information is requested in two ways◦ HEIMS Administration◦ HEIMS Web Services interface

HEIMS Online Reports

General Reports

HEIMS Online Reports

HELP program reports

HEIMS Online Reports

Report lists adjusted FEE HELP debts

HEIMS Online Reports

Adjusted FEE-HELP Report

Adjusted FEE-HELP Report

Invalidated/Adjusted Output Alert Report

Adjusted FEE-HELP Report

Select Full Year Report

HEIMS Online Reports

Select FEE-HELP Detailed Report

FEE-HELP Detailed Report

FEE-HELP Detailed Report

FEE-HELP Detailed Report

FEE-HELP Detailed Report

To view the records click on the EFTSL amount

FEE-HELP Detailed Report

Invalidated records will have a status of invalidated

FEE-HELP assistance invalidated/adjusted output alert report

FEE-HELP detailed report, with invalidated status selected

How students can monitor their entitlements

MyUniAssist◦ Details of

HECS-HELP FEE-HELP including VET FEE HELP OS-HELP Commonwealth Scholarships

For all your data questions contactHEIMS Data Collections

HEIMS.datacollections@education.gov.au

Telephone: (02) 6240 7487

Need more help?

Policy and program managementAdministration of FEE-HELP and VET FEE-HELP

Financial estimates and paymentsHELP IT System (HITS)

ContactHELP Operations team

TSEnquiries@education.gov.au

For all your policy queries