Student Printing update

Simplify Student PrintingFebruary 10th, 2016

Agenda

• How project began (1 minute)

• Pre-uPrint Student Printing Scenarios (1 minute)

• High level Comparison of Scenarios (1 minute)

• Pre-uPrint Trend analysis (1 minute)

• UCIST recommends Pilot Project (1 minute)

• Pilot Project Successful (2 minute)

• Current uPrint Environment (5 minute)

• Questions & Discussion

How project began

Pre-uPrint Printing Scenarios

• Three uWaterloo scenarios

a) XAS printing

b) Equitrac printing

c) ITC / PrinterOn

FACULTY scenario (a) …

XASXAS

SciSci

MathMath

ArtsArts

EngEng

Output (finally!)Output (finally!)

WatCardWatCard

AHSAHS

FACULTY scenario (b) …

XASXAS

ARCHARCHENVENV

Output (finally!)Output (finally!)

WatCardWatCard

EquitracEquitrac

LIBRARY scenario (c) …

ITCPrinterOn

ITCPrinterOn

Output (finally!)Output (finally!)

WatCardWatCard

Students & Guests

Comparison of past scenarios

• Library scenario simplest, one step printing

• POTENTIAL for funds remain in XAS/Equitrac

• Key requirement from students – pay per job

• Release mechanism vary

• None or touch screen release

• Nexus credential release

• WatCard swiping release

• Significant shift of printing to pay per job printing

Pre-uPrint Printing trends

0.00

50,000.00

100,000.00

150,000.00

200,000.00

250,000.00

300,000.00

350,000.00

400,000.00

450,000.00

2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12

XAS $$$

Library $$$

TOTAL $$$

Pilot Project Successful

• CTSC unanimously supported pilot project to replace XAS/Equitrac & associated servers with a student print management system

• UCIST approved pilot project April 2013

• Retail Services lead the pilot project in partnership with CTSC Printing Sub-committee*

• RFP released in June – 2013; evaluation July; testing in Fall

• ITC – PaperCut selected with release date Winter 2014

• Pilot Group consisted of:• Two faculties – Environmental students & Applied Health Sciences

Staged roll-out

• AHS & ENV migrated winter-term 2014

• Xerox printers locations throughout campus

• Math migrated fall-term 2014

• Architecture & Arts migrated spring-term 2015

• Library migrated late spring-term 2015

• Science migrated late fall-term 2015

• University Colleges & Stratford campus now using uPrint

Current uPrint Environment

• Students release jobs from smartphones, laptops and most Faculty computer labs

• Includes remote sites & affiliated university colleges

• Engineering buildings are the only exception

• Approximately 50+ printers in uPrint

• Paper sizes up to 11” by 17” paper

• 69% GrayScale & 31% Colour

• 55% Duplex & 45% Single Sided

ENG ARCH (*) ENV (*) SCI MATH ARTS AHS

uPrint - Current 210,430 74,167 105,444 232,778 356,432 207,502 75,316

XAS - 3YR AVG 135,409 56,128 55,245 13,077 19,743 9,219 4,444

XAS - Current 102,556 (2,874) - 85 117 - -

(10,000)

10,000

30,000

50,000

70,000

90,000

110,000

130,000

150,000

170,000

190,000

210,000

230,000

250,000

270,000

290,000

310,000

330,000

350,000

Tota

l pages p

rinte

d

FALL 2015 PRINTING COMPARISON

Client Feedback

• Retail Services (RS) – uPrint training is available and we committed to ensuring everyone using uPrint can do their job and support the students with this system

• Collaboration – IST, AHS, & Library have worked very closely with the uPrint team, and shared feedback, concerns, issues, and ideas for future development with the team and other onboard faculties

Client Feedback

• Library – As students became familiar with new system the number of requests for help diminished. Better instructions would help.

• Library – The initial technical issues with original install caused a great deal of problems (e.g. automatically saving uPrint credentials)

• Hopefully new version and appropriate modifications have helped

Student Feedback

• Q1 – Please rate the following based on your

experience with uPrint services

a) Ease of Use – 3.77 (average out of 5)

b) Convenience of Locations – 4.03 (out of 5)

c) Overall Experience – 3.80 (out of 5)

• Negative comments

• Can’t connect from home

• More instructions required

Observations

•Library has it’s own Print server to help move the significant load of output in library from the remainder of campus print server.

•Upgrade to newest version (2 full-version upgrade) took under 1 hour, without issues and future upgrades could be done between terms

Questions & Discussion …

• uPrint Admin site• https://printuw.private.uwaterloo.ca:9192/admin

• uPrint User site• https://printuw.private.uwaterloo.ca:9192/user

• XAS interface

• https://ist-xas.uwaterloo.ca/xas/?menu=viewing