8:00-8:30 a.m. Breakfast

8:30-8:50 a.m. Ice Breaker Christina Garcia, Administrative Assistant, Student Services

8:50-9:00 a.m. Welcome and Introductions

Dr. Martha McDonald, Vice President of Student Services Dr. Geraldine Perri, Superintendent/President

9:00-9:30 a.m. Program Review

Dr. Dave Kary, Program Review Coordinator

a) Program Review Update b) EFMP Role in Program Review c) SLOA Handbook

9:30-10:00 a.m. Unpacking the Accountability Metric System: A Framework for the College’s Performance Measures Dr. Lan Hao, Director of Institutional Research, Planning & Effectiveness

10:00-10:30 a.m. Planning Calendar, Accreditation

Dr. Gerald Sequeira, Dean of Enrollment Services

10:30-10:45 a.m. Break

10:45-12:00 p.m. Program Reports: a) Admissions and Records (Gerald) b) CalWORKs (Sara)

c) Campus Safety (Ben) d) Career/Transfer Center (Jessica) e) Counseling and Advisement (Nicole/Claudia) f) DSPS (Nicole/Michelle)

g) EOP&S/CARE (Michelle) h) Financial Aid (Carol) i) International Student Center (Coe) j) School Relations and Outreach (Ivon) k) Student Health Center (Shauna) l) Student Life and Leadership Development (Rosario) m) Veterans Success Center (Maria)

12:00 p.m. Lunch

Student Services Program Review and Planning Retreat

Friday, September 13, 2019 AGENDA

Student Services Program Review and Planning Retreat

Friday, September 13, 2019

Admissions & Records: 2018-2019 AchievementsDr. Gerald Sequeira

Sending and receiving transcripts electronically in the E-Transcript California format went live in the spring semester

Student update form that allows students to update their address and other information was made available online

Develop a process for student to request evaluation of incoming transcripts

Admissions & Records: 2019-2020 GoalsDr. Gerald Sequeira

Create an online process for students to apply for graduation

Launch a chat robot feature tied to the A&R web page to assist students with finding answers to their questions

Implement the new CCC MyPath portal where, after submitting the college application, students can learn about the student support programs and services offered at Citrus College

CalWORKs: 2018-2019 AchievementsSara Gonzales-Tapia

Revamped the progress report appointment so that future semester planning was included.

Increased the number of comprehensive Student Educational Plans (SEPs) completed for credit CalWORKs students.

Promoted transfer activities to CalWORKs students that were transfer ready.

CalWORKs: 2019-2020 GoalsSara Gonzales-Tapia

The CalWORKs faculty and director will develop new partnerships with county officials responsible for referring students that are parents to community colleges.

The CalWORKs faculty and staff will invite campus programs and community resources to host information booths at CalWORKs events in fall and spring.

The CalWORKs staff will administer a needs assessment survey to CalWORKs students in the fall semester.

Campus Safety: 2018-2019 AchievementsBen Macias

One: Implement blue light emergency phones Improve emergency communication by implementing blue light emergency phones throughout the

interior of campus. The phones provide one button access to Campus Safety 24/7 and will broadcast emergency notifications.

Two: Implement a "No Class Cancelled" initiative. Extend Campus Safety outreach by providing presentations to students when their classes have been

cancelled by the instructor or upon the instructors request. The presentations included general campus safety information, services offered, emergency preparedness information and how to respond to an active shooter.

Three: Equip Campus Safety Officers (CSOs) with protective equipment Equip Campus Safety Officers with protective equipment including handcuffs, batons, and oleoresin

capsicum (o.c.) spray. Also provide additional training for officers on various campus safety relatedtopics.

Campus Safety: 2019-2020 GoalsBen Macias

One: Update the Campus Safety Officer manual

Online, digital version; latest legal updates and policy recommendations; used by other agencies

Two: Provide a free Rape Aggression Defense (R.A.D.) self-defense class

Open to female students and employees;

Participants will be taught realistic self-defense techniques and tactics through a comprehensive 12-hour hands-on course.

The class will include awareness, prevention, risk reduction, and avoidance education; will progress to the basics of hands-on self-defense training, and culminates in a full defense simulation.

Three: Implement an online reporting system for certain types of crimes committed on campus.

Campus Safety will coordinate with TeCS to create and provide an online link on the Campus Safety webpage where students and employees can file a report.

The online reporting systems will be incorporated into the existing computer aided dispatch (CAD) and records management system (RMS) within Campus Safety.

Career/Transfer Center: 2018-2019 AchievementsJessica Lopez Jimenez

Developed career resources to assist students in choosing a major and career path

Focused transfer activities on highlighting UC transfer as an attainable goal for students

Evaluated Career/Transfer Center signage in order to increase the center’s presence on campus

Career/Transfer Center: 2019-2020 GoalsJessica Lopez Jimenez

Offer a Transfer Conference for Citrus College students to provide a holistic overview of the transfer process and expose students to the multiple facets of transfer

Expand collaborations with instructional faculty to build a stronger transfer culture on campus and provide career readiness information pertaining to industry and employment trends to help students understand their academic and career options

Develop clear maps for degrees and certificates to help students stay on track and complete their programs of study in a timely manner

Counseling & Advisement: 2018-2019 AchievementsDr. Nicole Smith & Claudia Castillo

One – Counseling provided comprehensive student education plans to all 590 incoming college promise students by mid April 2019.

Two- Counseling revised the new student orientation and 85% of the students felt more confident understanding their student educational plan at Citrus.

Three- Degree Works workshops were presenting in counseling courses in fall/spring. Eighty five percent of students indicated they felt comfortable using the program for their student educational plans.

Counseling & Advisement: 2019-2020 GoalsDr. Nicole Smith & Claudia Castillo

One- The College and Career Access Pathways (CCAP) counselors will provide a probation intervention for every student who receives a substandard grade during the fall semester and students will be required to submit a midterm progress report from each of their spring instructors in March 2020.

Two- The coordinator of Early Alert will present at division meetings to promote the software for faculty to alert student services of student progress in classes if they are performing below expectations.

Three- Counseling faculty will collaborate with math faculty to offer Early Alert workshops in math co-requisite courses.

DSP&S: 2018-2019 AchievementsDr. Nicole Smith & Michelle Hernandez

DSPS students met the seventy percent criteria for success in all areas of self-efficacy by using services offered by DSPS.

The DSPS website link was added to the citrus portal to improve access to DSPS information and services.

DSPS collaborated with the division of Language Arts to brainstorm ideas on how to provide additional support to students who need foundational skills in reading writing. Students may now self-place into two new courses developed by the English department: ENGL 098A (Reading and Study Skills) and ENGL 098BW Writing and Critical Thinking).

DSP&S: 2019-2020 GoalsDr. Nicole Smith & Michelle Hernandez

One- DSPS will increase access to accommodations in a timely manner.

Two- DSPS will utilize technology to provide access to services electronically.

Three- DSPS will enhance faculty knowledge on disability related services.

EOP&S/CARE: 2018-2019 AchievementsMichelle Ramirez

The EOP&S faculty and director met with the articulation officer to discuss the redesign of the Summer Bridge program, which included discussions about designing a new course and moving to an Open Educational Resources (OER) format.

The EOP&S director worked with the dean of enrollment services, I Will Complete College (IWCC) and financial aid staff to facilitate the enrollment of Promise Program students into EOP&S.

EOP&S faculty and staff participated in several professional development opportunities relevant to the EOP&S/CARE population.

EOP&S/CARE: 2019-2020 GoalsMichelle Ramirez

Campus programs and community resources will host information booths at EOP&S events in fall and spring.

EOP&S counselors and director will continue to develop a new counseling course for the Summer Bridge program.

Administer a needs assessment survey to EOP&S/CARE students in the fall semester in order to solicit their feedback regarding program services.

Financial Aid: 2018-2019 AchievementsCarol Thomas

Launched Bank Mobile Electronic Disbursements

Launched Web Based Chat Bot

Increased summer year-round recipients by 2.6%

Financial Aid: 2019-2020 GoalsCarol Thomas

Launch an online SAP Counseling Module (GetSAP)

Create an Umoja Team

Increase the percentage of foster youth students receiving aid

International Student Center: 2018-2019 AchievementsCoe Lamoureux

Improved social media: New Instagram page, improved Facebook and monthly newsletter.

Developed and implemented online on-boarding (pre-departure) workshop for new students. New students received a link to a Pre-Departure PowerPoint presentation and utilized Zoom web conferencing with the “Owl” video equipment to provide a “live” webinar session.

Full-Time ISC Counselor! Yay!!!

International Student Center: 2019-2020 GoalsCoe Lamoureux

Create an online video tutorial for ISC application process.

Add Digital Signage in ISC lounge.

Implement ISC scholarship program.

School Relations & Outreach: 2018-2019 AchievementsIvon McCraven

Participation in Early Decision Program increased from 1,087 to 1,472 students

618 students participated in the successful implementation of the Citrus College Promise program

Participation in CCAP program increased from 400 to over 700 students

School Relations & Outreach: 2019-2020 GoalsIvon McCraven

Increase staff support to accommodate CCAP Program growth

Promote Student Ambassador Program to disproportionately impacted populations

Collaborate with Financial Aid Office to promote Cash for College events

Student Health Center: 2018-2019 AchievementsShauna Bigby

Increased Awareness of Student Health Center

In order to increase the number of students who receive information about the services offered at the sight, the center provided more 20 class presentations and six information booths.

Expanded Mental Health Program

A Stress Management Program, where students can learn techniques to reduce their levels of stress and promote general well-being, was created and implemented.

Health Information Seminars for Faculty and Staff

The Student Health Center provided six workshops to educate college employees about services available to students as well as how to assist students in need.

Student Health Center: 2019-2020 GoalsShauna Bigby

The college nurse will survey campus employees regarding workshop topics they would like to see offered in order to increase their knowledge about helping students in crisis.

The Student Health Center will partner with Los Angeles County to offer Mental Health First Aid Certification to college employees. College participants will have increased knowledge of assisting students with mental health needs.

The Student Health Center will begin utilizing the Citrus Portal as an additional way to inform students about Health Center offerings.

Student Life and Leadership Development: 2018-2019 AchievementsRosario Garcia

Dreamer Ally Training

The first Dreamer Ally Training was offered in May 2019, with 32 employees and students in attendance.

Hired Additional Staff

The SLLD Office hired a Basic Needs Coordinator in January 2019 to assist students who experience housing and/or food insecurity.

Hosted Undocumented Student Week of Action

The SLLD office hosted Undocumented Student Week of Action in October 2018, which offered programs about self-care, financial aid, and legal resources for Dreamers and Allies.

Student Life and Leadership Development: 2019-2020 GoalsRosario Garcia

The SLLD office, in collaboration with EOPS/CARE, CalWORKs and the Career/Transfer Center, will provide a job readiness and career wardrobe pop-up closet for students and workshops for employees about resources available to homeless and food-insecure students.

The SLLD office will host week-long activities for Social Justice and Diversity Week to celebrate cultures and multiple social identity groups.

The SLLD office will provide a training retreat for club advisors.

Veterans Success Center: 2018-2019 AchievementsMaria Buffo

Additional Staff

The VSC hired a full-time Veterans Success Center Technician in February 2019.

New Equipment

The VSC purchased computers, printers, and furniture in Fall 2018.

Veterans Resource Fair & Career Panel

Collaborated with the Career/Transfer Center to host a Veterans Resource Fair and Career Panel in November 2018.

Veterans Success Center: 2019-2020 GoalsMaria Buffo

The VSC will develop an information presentation for student veterans and/or dependents, to explain the certification process for the GI bill education benefits in order to promote and improve support services for students.

The VSC online calendar will be utilized and updated monthly to promote available activities and workshops that support effective and efficient support services.

The VSC will work to digitize the VA educational benefits certification process in order to make the GI bill certification process more accessible to students.