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STUDENT SUPPORT SERVICES: ACADEMIC ADVISING COUNSELING EMPLOYMENT ASSISTANCE/SERVICES
Stephen McEvoy, Dean of Educational Administration, Bryant & Stratton CollegeMelodie Fox, Dean of Instruction, Bryant & Stratton CollegeJenna Ruehlow-Haney, Neway Directions
Educational Approval Board Approved Schools ConferenceNovember 19, 2009
Student Services
Umbrella term for advisement that encompasses the academic, professional and personal realms
Retention
Student Issues
Poor educational habits
Educational underpreparedness
Learning disabilities—diagnosed/ undiagnosed
ESL Anxiety/confidence
Work conflicts Lack of family support Unstable living
environment Legal Issues Poor life skills Poverty Childcare Unemployment Lack of transportation Health Issues Substance abuse
Academic Issues Non Academic Issues
Academic Issues
Instructor’s role is to maintain standards Standards cannot change based on personal
situations Instructor responses are defined by syllabi Preferential treatment can have legal
ramifications Instructors should avoid gray areas Instructors should communicate/collaborate
with advisement Instructors need to consider reasonable
accommodations for disabilities
Student Advisory Activities
Scheduling Prerequisites/Credit transfer Satisfactory Academic Progress Compatibility with program Satisfaction with program area
Academic Success Skills Listening and coaching for self-advocacy,
accountability, critical thinking, proactivity, patience, negotiations, acceptance of feedback
Support Network Build confidence, provide direction, provide
referrals, student activities
Student Advising
Name/face recognition “Safe” point person Nonjudgmental advice Assure student
progress Social connections Professional affiliations Achievement
recognition
Aids retention efforts Rule compliance Influences behaviors Graduation rates/Title
IV compliance Peer support More placeable Encourages strong
academic performance
Benefits to the Student Benefits to the Institution
Counseling Services
Differs from advising Legal/medical implications Delineate institution’s abilities to counsel
Counseling Services
Licensed professionals
Affordable to students
Appropriate referrals Awareness of
community resources
Legal protection Increased use results
in better student performance
Legal protection Divorces personal
issues from academic
Benefits to the Student Benefits to the Institution
Employment Assistance/Placement Internship/Externship/On-the-Job-
Training placement Placement assistance
Students Graduates Alumni
Professionalism skills Site maintenance Community relations
Employment Assistance/Placement
Placement team supports job search
College reputation can provide advantage
Statistics show likelihood of success
Alumni network
Higher placement rate
Consistent site participation and partnering opportunities
Incentive to enroll Referral network
Benefits to the Student Benefits to the Institution
Student Services: Builds Connections, Points Directions Builds Connection
To the institution To the program To the individual
Points Direction Information resource Career advisement/mapping Scheduling
Return on Investment
Formally or informally, we are all investing in student services
Are you getting a return on your student services investment?
How do you measure? Benefit to studentAND Benefit to institution
Questions?