Study on Security and e-Trust in Local Organisations

8/7/2019 Study on Security and e-Trust in Local Organisations

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]dhkf lc `lb}fb}p"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""04 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""6Eb}xlmv`}elb

4"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 6Qxfpfb}d}elb4"8 """""""""""""""""""""" 6P}vmu lb Ebclxnd}elb Pf`vxe}u dbm f.]xvp} ye}jeb Kl`dk Lxidbepd}elbp

4"8"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 6Lsfxdkk Lhgf`}esfp4"8"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 3Cxdnfylxo lc Xfcfxfb`f

4"0 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 9Qdx}eèqd}ebi Lxidbepd}elbp4"0"4 """"""""""""""""""""""""""""""""""""""""""""""" 9Ebp}e}v}l Bdèlbdk mf ]f`blklidp mf kd @lnvbe`dèb4"0"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""" :Cfmfxdèb Fpqdlkd mf Nvbeèqelp u Qxlsebèdp4"0"0 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" :@lkkdhlxd}ebi @lnqdbefp

8 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""41Nf}jlmlklie`dk Mfpeib8"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 41P}d}ep}e`dk Xfcfxfb`f Cxdnfylxo8"8 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 41]f`jbe`dk Pqfèce`d}elb

8"8"4 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 44Qdx}eèqd}elb Dbdkupep8"8"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 48Cefkmylxo8"8"0 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 40Ebclxnd}elb Id}jfxebi Nf}jlm8"8"= """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 40Pdnqkebi Fxxlx8"8"6 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 40Yfeij}ebi

0 """"""""""4=Ebclxnd}elb Pf`vxe}u Ftveqnfb} eb Pqdbepj Kl`dk Dmnebep}xd}elb Lcce`fp0"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 4=@lnqv}ebi Ftveqnfb} dbm Pf`vxe}u Nfdpvxfp

0"4"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 4=]uqfp lc Eb}fxbf} D``fpp dbm @lbbf`}elbp0"4"8 """"""""""""""""""""""""""""""" 46Ebclxnd}elb Pf`vxe}u Ftveqnfb} eb Kl`dk Dmnebep}xd}elb Lcce`fp

=""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""4:

Dbdkupep lc illm qxd`}e`f clx ndbdiebi ebclxnd}elb pf`vxe}u eb Pqdbepj Kl`dk

Dmnebep}xd}elb Lcce`fp

="4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 4:Pf`vxe}u Lxidbepd}elb dbm Ndbdifnfb}="8 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 45Dppf} Pf`vxe}u="0 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 84Pf`vxe}u eb Jvndb Xfplvx`fp="= """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 80Bf}ylxo dbm Lqfxd}elbp Pf`vxe}u="6 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 8:D``fpp dbm Md}d Pf`vxe}u="3 """""""""""""""""""" 01Pup}fn Mfsfklqnfb} dbm Ndeb}fbdb`f Pf`vxe}u7 Dqqke`d}elb Pf`vxe}u="9 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 04Lqfxd}elbdk @lb}ebve}u lx Hvpebfpp @lb}ebve}u

P}vmu lb Pf`vxe}u dbm f]xvp} eb Kl`dk Lxidbepd}elbp Qdif 0 lc 3:Lhpfxsd}lxel mf kd Pfivxemdm mf kd Ebclxndèb


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=": """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 04@lnqkedb`f ye}j Xfivkd}elbp6 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""00Fzqfx}p) Lqebelb

6"4 """"""""""""""""""""""""""""""""""""""""""""""""""""""""" 00@vxxfb} P}d}f lc Pf`vxe}u dbm Meie}dk @lbcemfb`f6"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 0=Hfp} pf`vxe}u qxd`}e`fp eb kl`dk lxidbepd}elbp

6"8"4 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 09Xdboebi lc hfp} qxd`}e`fp3 """""""""""""""""""""""""05@lnqdxd}esf dbdkupep lc hfp} qxd`}e`fp hu ebme`d}lxp dbm p}xd}d

3"4 """""""""""" 05Enqkfnfb}d}elb lc }jf hfp} pf`vxe}u qxd`}e`fp eb Kl`dk Ilsfxbnfb} lcce`fp3"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =8@lnqdxd}esf Dbdkupep hu ebme`d}lxp dbm p}xd}d

9 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""=6@lb`kvpelbp dbm Xf`lnnfbmd}elbp9"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =6@lb`kvpelbp9"8 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =3Xf`lnnfbmd}elbp

9"8"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =3Kebfp lc d`}elb9"8"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =9]jf xlkf lc Qvhke` Dmnebep}xd}elb9"8"0 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =5]jf xlkf lc ebmvp}xu

: """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""6=Dbbfzfp:"4 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 6=Kep} lc Qdx}eèqd}ebi Fzqfx}p:"8 """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 63Qdx}eèqd}ebi fb}e}efp

:"8"4 """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 63Kep} lc qdx}eèqd}ebi ]lyb @lvbèkp:"8"8

""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" 30Kep} lc qdx}eèqd}ebi Qxlsebèdk @lvbèkp+ @lbpfkkp *Xfielbdk Dv}jlxe}efp lc }jf HdkfdxeÈpkdbmp% dbm Xfielbdk Dv}jlxe}efp lc }jf @dbdxu EpkdbmpKep} lc }dhkfp"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""3=Kep} lc ixdqjp"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""33Kep} lc ixdqjp"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""33

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18/68


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dbm cdèke}efp eb lxmfx }l xfmv`f }jf xepop dxepebi cxln d`èmfb}p dbm bd}vxdkmepdp}fxp *]dhkf 3%"

]dhkf 37 Qxl}f`}elb lc }f`jblklie`dk ftveqnfb} dbm cdèke}efp }l xfmv`f }jf xepo dpplèd}fm

ye}j d`èmfb}p dbm bd}vxdk mepdp}fxp eb kl`dk lxidbepd}elbp" *&%

Qlqvkd}elb *eb }jlvpdbmp% UFP BL BD

]lyb @lvbèkp kfpp }jdb 1"6 09"0& 38"9& 1"1&

Cxln 1"6 }l 4 01":& 33"9& 8"6&Pndkk

Cxln 4 }l 8 =6"8& 6=":& 1"1&Cxln 8 }l 6 61"1& 61"1& 1"1&

Cxln 6 }l 41 33"4& 08"4& 4":&Nfmevn.

pewfm

Cxln 41 }l 61 9:"5& 81"8& 1"5&

Cxln 61 }l 411 63"3& 05"3& 0":&

Cxln 411 }l 611 9="4& 86"5& 1"1&Kdxif

Nlxf }jdb 611 96"1& 86"1& 1"1&

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p 3:"4& 04"5& 1"1&

Plvx`f7 EB]F@L

Xfidxmebi d``fpp `lb}xlk }l qxesd}f dxfdp *]dhkf 9%+ }jep qjupe`dk pf`vxe}u nfdpvxf ep

qxfmlnebdb} eb ]lyb @lvbèkp eb nfmevn.pewfm dbm kdxif nvbeèqdke}efp"



21/68


]dhkf 97 Qxl}f`}elb lc qxesd}f dxfdp ye}j dqqxlqxed}f d``fpp `lb}xlkp }l fbpvxf fb}xu clx

dv}jlxepfm kl`dk lxidbepd}elb qfxplbbfk lbku *&%


]lyb @lvbèkp kfpp }jdb 1"6 81"0& 9:"1& 4"9&

Cxln 1"6 }l 4 46"=& :8"4& 8"6&Pndkk

Cxln 4 }l 8 89"=& 98"3& 1"1&

Cxln 8 }l 6 01"3& 35"=& 1"1&

Cxln 6 }l 41 =3"=& 64":& 4":&Nfmevn.

pewfm

Cxln 41 }l 61 61"6& =5"6& 1"1&

Cxln 61 }l 411 6:"6& 05"3& 4"5&

Cxln 411 }l 611 33"9& 85"3& 0"9&Kdxi

f

Nlxf }jdb 611 86"1& 96"1& 1"1&

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p 64"4& =:"5& 1"1&

Plvx`f7 EB]F@L

="0 Pf`vxe}u eb Jvndb Xfplvx`fp

]jep ep }l fbpvxf }jd} dkk vpfxp+ yjf}jfx fnqkluffp lx fz}fxbdk `lkkdhlxd}lxp+ obly

dbm cvkcek }jfex xfpqlbpeheke}efp xfidxmebi ebclxnd}elb pf`vxe}u eb lxmfx }l xfmv`f }jf

xepo lc }jfc}+ cxdvm lx nepvpf lc xfplvx`fp"

]dhkf :7 Fzep}fb`f lc `lbcemfb}edke}u dixffnfb}p ye}j Kl`dk Lxidbepd}elb fnqkluffp *&%


]lyb @lvbèkp kfpp }jdb 1"6 =":& 51"8& 6"1&

Cxln 1"6 }l 4 9"4& :5"5& 0"1&Pndkk

Cxln 4 }l 8 6"6& 51"3& 0"5&

Cxln 8 }l 6 48"5& :9"4& 1"1&

Cxln 6 }l 41 48"6& :6"9& 4":&Nf

mevn.

p

ewfm

Cxln 41 }l 61 5"8& :9"8& 0"3&

Cxln 61 }l 411 4:"5& 95"8& 4"5&

Cxln 411 }l 611 85"3& 30"1& 9"=&Kdxif

Nlxf }jdb 611 86"1& 96"1& 1"1&

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p 85":& 3:"4& 8"4&

Plvx`f7 EB]F@L

@lbcemfb}edke}u Dixffnfb}p ye}j fnqkluffp+ mf}dekp lc yje`j dxf pjlyb eb ]dhkf :+ dxf

`vxxfb}ku d }lqe` lc eb`xfdpebi enqlx}db`f"



22/68


]dhkf 57 ]xdebebi clx fnqkluffp dbm fz}fxbdk `lkkdhlxd}lxp eb pf`vxe}u qlkeèfp dbm

qxl`fmvxfp eb Kl`dk Lxidbepd}elbp *&%


]lyb @lvbèkp kfpp }jdb 1"6 0"=& 53"3& 1"1&

Cxln 1"6 }l 4 9"9& 58"0& 1"1&Pndkk

Cxln 4 }l 8 5"9& ::"9& 4"3&

Cxln 8 }l 6 49"9& :8"0& 1"1&

Cxln 6 }l 41 4="0& :0"5& 4":&Nfmevn.

pewfm

Cxln 41 }l 61 88"1& 99"4& 1"5&

Cxln 61 }l 411 8:"0& 39"5& 0":&

Cxln 411 }l 611 09"1& 65"0& 0"9&Kdxi

f

Nlxf }jdb 611 61"1& 61"1& 1"1&

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p 49"1& 9:"9& ="0&

Plvx`f7 EB]F@L

Dbl}jfx peibece`db} eppvf ep }jd} lc pf`vxe}u }xdebebi clx p}dcc }l vqmd}f }jfn lb }jf

lxidbepd}elb)p pf`vxe}u qlkeèfp dbm qxl`fmvxfp"

Ixdqj 97 L}jfx jvndb xfplvx`fp pf`vxe}u qxd`}e`fp eb kdxif ]lyb @lvbèkp+ Qxlsebèdk


91"8&

49"1&

39"5&

08"4&

99":&

09"1&

61"1&

1"1&

1& 41& 81& 01& =1& 61& 31& 91& :1& 51&

Xfqlx}ebi }l Ndbdifnfb} lb pf`vxe}u ebèmfb}p

Eb`kvpelb lc pf`vxe}u xlkfp dbm xfpqlbpeheke}efp eb glhmfp`xeq}elbp


Plvx`f7 EB]F@L

]lyb @lvbèkp eb kdxif nvbeèqdke}efp+ Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}pyfxf dpofm tvfp}elbp dhlv} dppeibebi pf`vxe}u xlkfp dbm xfpqlbpeheke}efp yjfb

mfcebebi glh mfp`xeq}elbp dbm dhlv} `lnnvbe`d}elb lc pf`vxe}u ebèmfb}p l``vxxebi



23/68


eb }jf lxidbepd}elb+ }jxlvij dqqxlqxed}f ebclxnd}elb `jdbbfkp clx `lxxf`} qkdbbebi dbm

pqffm lc xfpqlbpf eb }jf fsfb} lc d pf`vxe}u ebèmfb}"

Keofyepf+ qdppylxm ndbdifnfb} qxl`fmvxfp clx d``fppebi pup}fnp dbm dqqke`d}elbp

eb`kvmfp peibebi d `lbcemfb}edke}u dixffnfb} ye}j }jf fnqkluff+ ndbdiebi xfivkdx

qdppylxm `jdbifp dbm fp}dhkepjebi pf`vxf `jdbbfkp clx }xdbpne}}ebi `lmfp eb lxmfx }l

qxfsfb} kfdodifp eb}l ebpf`vxf lx fz}fxbdk jdbbfkp"

Ixdqj :7 Fzep}fb`f lc qdppylxm ndbdifnfb} qxl`fmvxfp clx d``fppebi pup}fnp dbm

dqqke`d}elbp eb pndkk dbm nfmevn.pewfm ]lyb @lvbèkp *&%

01"6&

0:"6&

08"0&

=0"6&

31"9&

39"5&

1& 41& 81& 01& =1& 61& 31& 91& :1&

Qxl`fmvxfp clx ndbdiebi pup}fn d``fppdbm dqqke`d}elb qdppylxmp

]lyb @lvbèkp ye}j 41 }l 61 p}dcc]lyb @lvbèkp ye}j 6 }l 41 p}dcc]lyb @lvbèkp ye}j 8 }l 6 p}dcc]lyb @lvbèkp ye}j 4 }l 8 p}dcc]lyb @lvbèkp ye}j 1"6 }l 4 p}dcc]lyb @lvbèkp ye}j kfpp }jdb 1"6 p}dcc

Plvx`f7 EB]F@L

="= Bf}ylxo dbm Lqfxd}elbp Pf`vxe}u

Eb }jep `dpf+ }jf pf`vxf lqfxd}elb lc }jf lxidbepd}elb)p ebclxnd}elb qxl`fppebi

xfplvx`fp nvp} hf `fx}ecefm" ]l ml }jep+ xfpqlbpeheke}efp dbm lqfxd}elbdk qxl`fmvxfp nvp}hf pf} vq clx dkk ebclxnd}elb xfplvx`fp+ dp yfkk dp pfixfid}fm fzf`v}elb dbm `lb}xlk

d`}elbp+ pfqdxd}ebi }dpo ndbdifnfb} }l xfmv`f }jf xepo lc bfikeifb`f lx eb`lxxf`} vpf lc

ebclxnd}elb xfplvx`fp+ lx dk}fxbd}esfku+ nlbe}lx d`}ese}efp+ lh}deb dvme} }xdekp lx pvqfxsepf

ndbdifnfb}"

0 lv} lc fsfxu = ]lyb @lvbèkp eb nvbeèqdke}efp lc nlxf }jdb 611+111 ebjdhe}db}p jdsf pf}

vq pf`vxe}u xftvexfnfb}p ye}j `lb}xd`}lxp dbm fz}fxbdk pvqqkefxp+ dbm jdsf eb`kvmfm }jfpf

`kdvpfp eb }jfex `lb}xd`}p"



24/68


Ixdqj 57 Dqqxlqxed}f pf`vxe}u nfdpvxfp pf} vq ye}j `lb}xd`}lxp dbm eb`kvmfm eb `lb}xd`}p eb

]lyb @lvbèkp+ Qxlsebèdk Ilsfxbnfb}p dbm epkdbm Mfqdx}nfb}p *&%

=3":&

=5"4&

=:"4&

96"1&

1& 41& 81& 01& =1& 61& 31& 91& :1&

Pf`vxe}u nfdpvxfp pf} vq ye}j`lb}xd`}lxp dbm eb`kvmfm eb

`lb}xd`}p

]lyb @lvbèkp ye}j lsfx 611 p}dcc

]lyb @lvbèkp ye}j 411 }l 611 p}dcc

]lyb @lvbèkp ye}j 61 }l 411 p}dcc

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p

Plvx`f7 EB]F@L

Qxfsfb}elb dbm mf}f`}elb `lb}xlkp denfm d} qxl}f`}ebi pup}fnp didebp} ndkeèlvp

`lmf *ndkydxf% ep lbf lc }jf nlp} `lnnlb nfdpvxfp"

]dhkf 417 Fzep}fb`f lc qxfsfb}elb dbm mf}f`}elb `lb}xlkp clx qxl}f`}elb didebp} ndkeèlvp

plc}ydxf *ndkydxf% eb Kl`dk Lxidbepd}elbp *&%


]lyb @lvbèkp kfpp }jdb 1"6 ::"9& =":& 3"6&

Cxln 1"6 }l 4 6:"5& 0:"5& 8"8&Pndkk

Cxln 4 }l 8 =9"9& =5"8& 0"4&

Cxln 8 }l 6 56"8& =":& 1"1&

Cxln 6 }l 41 53"=& 4":& 4":&Nfmevn.

pewfm

Cxln 41 }l 61 5:"8& 4":& 1"1&

Cxln 61 }l 411 58"6& 6"9& 4":&

Cxln 411 }l 611 411"1& 1"1& 1"1&Kdxif

Nlxf }jdb 611 411"1& 1"1& 1"1&

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p 411"1& 1"1& 1"1&

Plvx`f7 EB]F@L

Dbl}jfx yemfku dmlq}fm qxd`}e`f eb dkk p}xd}d ep ndoebi hdòvq `lqefp lc ebclxnd}elb

dbm,lx fppfb}edk qxlixdnp *hdòvq%" ]jep nfdpvxf ep }jf nlp} yemfku vpfm+ hl}j eb }jf



25/68



qvhke` pqjfxf *]dhkf 44% dbm eb hvpebfppfp9? hv} bl} eb jlnfp+ yjfxf e} lbku xfd`jfp

0="8&:" Eb }jep `dpf }jf fzep}fb`f lc mfse`fp }l ndof hdòvq `lqefp ydp dkpl dbdkupfm

*hdòvq pvqqlx}+ pv`j dp md}d pfxsfxp+ dbm `lquebi qxl`fppfp lb ebmesemvdk nd`jebfp lbdkk }jf nd`jebfp eb }jf lxidbepd}elb%"

]dhkf 447 Fzep}fb`f lc hdòvq `lqefp lc md}d dbm,lx fppfb}edk plc}ydxf eb Kl`dk

Lxidbepd}elbp *&%


]lyb @lvbèkp kfpp }jdb 1"6 :8"0& 48"5& =":&

Cxln 1"6 }l 4 33"4& 00"3& 1"0&Pndkk

Cxln 4 }l 8 =6"5& 64"1& 0"4&Cxln 8 }l 6 56"8& =":& 1"1&

Cxln 6 }l 41 5="3& 0"3& 4":&Nfmevn.

pewfm

Cxln 41 }l 61 5:"8& 1"5& 1"5&

Cxln 61 }l 411 5:"4& 1"1& 4"5&

Cxln 411 }l 611 411"1& 1"1& 1"1&Kdxif

Nlxf }jdb 611 411"1& 1"1& 1"1&


Plvx`f7 EB]F@L

Eb xfpqf`} lc `lb}xlkp }l ivdxdb}ff }jf pf`vxe}u lc md}d bf}ylxop *f"i" cexfydkkp plnf

]lyb @lvbèkp d`tvexf }llkp lc }jep oebm+ pv`j dp cexfydkkp+ hv} ml bl} ndof }jf nlp} lc

}jfex cfd}vxfp7 dc}fx `lbceivxebi }jfn d} ebp}dkkd}elb+ }jfex klip dxf bl} dbdkupfm+ }jfex

}uqlkliefp dxf bl} ml`vnfb}fm lx }jf cexnydxf ep bl} vqmd}fm+ 5+ f}`"? }jfxfclxf+ }jf ceivxfp

clx }jf qxfpfb`f lc }jfpf }llkp eb Kl`dk Ilsfxbnfb} lcce`fp *]dhkf 6% dxf jeijfx }jdb }jf

d`}vdk md}d xfcfxxfm }l eb ]dhkf 48"

9 EBF7 D``lxmebi }l md}d cxln }jf Pvxsfu lc }jf vpf lc E@] dbm Fkf`}xlbe` @lnnfx`f eb @lnqdbefp 8116.8113+ 65"=& lc`lnqdbefp yjl jdsf enqkfnfb}fm eb}fxbdk pf`vxe}u nfdpvxfp vpf hdòvq `lqefp" yyy"ebf"fp: EB]F@L7 P}vmu lb Ebclxnd}elb Pf`vxe}u dbm f.]xvp} eb Pqdbepj jlvpfjlkmp *4p} Ydsf7 Mf`.Gdb 19%.yyy"eb}f`l"fp5Cexnydxf7 ]jf qxlixdn }jd} fp}dhkepjfp }jf klie` clx `lb}xlkkebi }jf fkf`}xlbe` èx`ve}p lc d mfse`f"
http://www.ine.es/http://www.inteco.es/http://www.inteco.es/http://www.ine.es/


26/68


]dhkf 487 Fzep}fb`f lc }f`jbe`dk nfdpvxfp clx ivdxdb}ffebi }jf pf`vxe}u lc `lnnvbe`d}elb

bf}ylxop eb Kl`dk Lxidbepd}elbp *&%


]lyb @lvbèkp kfpp }jdb 1"6 =3":& =6"8& :"1&

Cxln 1"6 }l 4 80"8& 9="5& 4"5&Pndkk

Cxln 4 }l 8 09"3& 6="3& 9":&

Cxln 8 }l 6 60"8& =0"6& 0"0&

Cxln 6 }l 41 38"6& 01"=& 9"4&Nfmevn.

pewfm

Cxln 41 }l 61 :="=& 4="9& 1"5&

Cxln 61 }l 411 39"5& 01"8& 4"5&Cxln 411 }l 611 :4"6& 4:"6& 1"1&Kdxif

Nlxf }jdb 611 86"1& 96"1& 1"1&


Plvx`f7 EB]F@L

]jf `lbpfxsd}elb dbm xfsepelb lc lqfxd}elb xf`lxmp ep db ebpvcceèfb}ku dmlq}fm qxd`}e`f

eb }jf }dxif} ixlvq lc ]lyb @lvbèkp dbm eb }jf Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm

Mfqdx}nfb}p p}vmefm+ pjlyebi kfsfkp }jd} ml bl} fz`ffm 61& eb dbu p}xd}d lc }jf Kl`dk

Lxidbepd}elbp pvxsfufm"

Ixdqj 417 L}jfx pf`vxe}u qxd`}e`fp eb kdxif nvbeèqdke}efp+ Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm

Mfqdx}nfb}p *&%

411&

33"1&

64"4&

=:"5&

58"6&

31"=&

68":&

=9"8&

53"0&

99":&

33"9&

=1"9&

411&

86"1&

411&

61"1&

1& 41& 81& 01& =1& 61& 31& 91& :1& 51& 411&

@lb}xlk qxl`fmvxfp clx xfnlsdhkf`lnqv}fx nfmed dbm qxeb}fm

xfqlx}p

Qlkeù clx }jf lxxf`} vpf lcfkf`}xlbe` ndek

Pf`vxe}u lb}xlkp eb yfh pe}fp ye }jlbkebf }xdbpd`}elbp

Lqfxd}elbp xf`lxmp ofq}


Plvx`f7 EB]F@L



27/68


28/68


="6 D``fpp dbm Md}d Pf`vxe}u

]jf ndeb lhgf`}esf eb }jep dxfd ep cl`vpfm lb `lb}xlkkebi `lxxf`} d``fpp }l ebclxnd}elb

hu nfnhfxp lc }jf lxidbepd}elb+ }doebi eb}l d``lvb} }jf pf`vxe}u qlkeù dbmdv}jlxepd}elbp clx vpf lc }jf ebclxnd}elb+ hu dqqkuebi nfdpvxfp xfkd}ebi }l `lb}xlk dbm

ndbdifnfb} lc vpfx d``fpp+ bf}ylxo d``fpp+ d``fpp }l }jf lqfxd}ebi pup}fn+ d``fpp }l

dqqke`d}elbp+ xfnl}f d``fpp dbm }fkfylxoebi"

Eb }fxnp lc xvkfp clx `lb}xlkkebi dbm ndbdiebi vpfx d``fpp dbm qdppylxmp *]dhkf 40%+

d``fpp `lb}xlk dbm ndbdifnfb} ebslksfp }jf `lxxf`} dppeibd}elb lc fd`j ebmesemvdk)p

qxesekfifp+ dp yfkk dp }jfex ml`vnfb}fm xf`lxmp? pf`vxf qdppylxm ndbdifnfb} enqkefp }jd}

hl}j qdx}efp peib db dixffnfb}+ }jd} d cexp} pvhp}e}v}f qdppylxm ep dppeibfm dbm }jd} pf`vxf

`jdbbfkp clx }xdbpne}}ebi qdppylxmp dxf pf} vq"

]dhkf 407 Fzep}fb`f lc ml`vnfb}fm xvkfp clx xfiep}fxebi dbm vbxfiep}fxebi vpfxp dbm,lx

dppeibebi qdppylxmp eb Kl`dk Lxidbepd}elbp *&%



Cxln 1"6 }l 4 0:"6& 34"6& 1"1&Pndkk

Cxln 4 }l 8 08"0& 39"9& 1"1&

Cxln 8 }l 6 =0"6& 63"6& 1"1&Cxln 6 }l 41 31"9& 09"6& 4":&

Nfmevn.

pewfm

Cxln 41 }l 61 39"5& 08"4& 1"1&

Cxln 61 }l 411 31"=& 06":& 0":&

Cxln 411 }l 611 91"=& 85"3& 1"1&Kdxif

Nlxf }jdb 611 411"1& 1"1& 1"1&

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p 30":& 03"8& 1"1&

Plvx`f7 EB]F@L

Pf`vxf d``fpp *vpfx dv}jfb}e`d}elb% clx xfnl}f `lbbf`}elb dbm `lb}xlk lc vpfxd``fpp }l }jf lqfxd}ebi pup}fn dxf qxd`}e`fp ifbfxdkku enqkfnfb}fm eb nvbeèqdke}efp" Eb

}jep pfbpf+ }jf pup}fnp eb ]lyb @lvbèkp lc kdxif nvbeèqdke}efp dbm Qxlsebèdk

Ilsfxbnfb}p dxf }jf lbku lbfp }l `lb}xlk d``fpp }l `lbceivxd}elbp dbm `jdbifp }l

ftveqnfb} qdxdnf}fxp" Keofyepf+ ndeb}fbdb`f lc dvme} klip dbm l}jfx pf`vxe}u ebèmfb}p

clx d cezfm qfxelm lc }enf ep tve}f `lnnlb eb Kl`dk Ilsfxbnfb} lcce`fp"

Pf`vxf d``fpp }l dqqke`d}elbp dbm qdx}e`vkdxku }jlpf clx jeij kfsfk ebclxnd}elb

ndbdifnfb} *pfbpe}esf ebclxnd}elb% lv}pemf blxndk lcce`f jlvxp ep bl} d `lnnlbku dmlq}fm

qxd`}e`f eb Pqdbepj Kl`dk Dmnebep}xd}elb"



29/68


Ixdqj 487 L}jfx d``fpp dbm md}d pf`vxe}u qxd`}e`fp eb ]lyb @lvbèkp eb kdxif nvbeèqdke}efp+

Qxlsebèdk Ilsfxbnfb}p dbm Epkdbm Mfqdx}nfb}p *&%

93"3&

=8"3&

54"6&

54"6&

3="8&

0="1&

58"6&

:4"4&

:4"6&

09"1&

411&

::"5&

96"1&

86"1&

411&

411&

1& 41& 81& 01& =1& 61& 31& 91& :1& 51& 411&

P}lxdif lc dvme} xf`lxmp dbm l}jfxpf`vxe}u ebèmfb}p clx d pqfèce`

qfxelm lc }enf

Xfp}xe`}elbp lb }jf vpf lc jeijxepo dqqke`d}elbp lv}pemf lcce`f

jlvxp

@lb}xlkkebi }jd} lqfxd}ebi pup}fn`lbceivxd}elb ep lbku dxxefm lv}

hu dv}jlxepfm qfxplbbfk

Xfnl}f d``fpp }l }jf bf}ylxod`jefs fm hu nfdbp lc d pf`vxf

emfb}ece`d}elb qxl`fpp


Plvx`f7 EB]F@L

]jf fzep}fb`f `lnnvbe`d}elb cek}fxp eb ]lyb @lvbèkp eb nfmevn.pewfm nvbeèqdke}efp ep

xfkd}esfku lnnlb"

Ixdqj 407 L}jfx d``fpp dbm md}d pf`vxe}u qxd`}e`fp eb pndkk dbm nfmevn.pewfm nvbeèqdke}efp

*&%

:"4&

=3":&

43"4&

80"8&

:"0&

81"8&

45"=&

60"8&

80"8&

38"6&

=0"4&

:="=&

1& 41& 81& 01& =1& 61& 31& 91& :1& 51&

Yexfkfpp lbbf`}elbfb`xuq}elb

Lxidbepd}elbdk`lnnvbe`d}elb cek}fxebi

]lyb @lvbèkp ye}j 41 }l 61 p}dcc]lyb @lvbèkp ye}j 6 }l 41 p}dcc]lyb @lvbèkp ye}j 8 }l 6 p}dcc]lyb @lvbèkp ye}j 4 }l 8 p}dcc]lyb @lvbèkp ye}j 1"6 }l 4 p}dcc]lyb @lvbèkp ye}j kfpp }jdb 1"6 p}dcc

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30/68


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Study on Security and e-Trust in Local Organisations